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Volumn 16, Issue 3, 2006, Pages 290-305

Telephone surveillance in call centers: Prescriptions for reducing strain

Author keywords

Call centres; Services; Stress; Surveillance; System monitoring

Indexed keywords


EID: 33744794949     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610663507     Document Type: Review
Times cited : (25)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.