메뉴 건너뛰기




Volumn 40, Issue 2, 2011, Pages 278-289

Global customer team design: Dimensions, determinants, and performance outcomes

Author keywords

Account management; Customer teams; Supplier customer relationships

Indexed keywords


EID: 79951551652     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2010.08.011     Document Type: Article
Times cited : (30)

References (99)
  • 1
    • 9944248414 scopus 로고
    • Bridging the boundary: External activity and performance in organizational teams
    • Ancona D.G., Caldwell D.F. Bridging the boundary: External activity and performance in organizational teams. Administrative Science Quarterly 1992, 37(4):634-665.
    • (1992) Administrative Science Quarterly , vol.37 , Issue.4 , pp. 634-665
    • Ancona, D.G.1    Caldwell, D.F.2
  • 2
    • 84933489202 scopus 로고
    • Demography and design: Predictors of new product team performance
    • Ancona D.G., Caldwell D.F. Demography and design: Predictors of new product team performance. Organization Science 1992, 3(3):321-341.
    • (1992) Organization Science , vol.3 , Issue.3 , pp. 321-341
    • Ancona, D.G.1    Caldwell, D.F.2
  • 3
    • 84928454065 scopus 로고
    • An approach for confirmatory measurement and structural equation modeling of organizational properties
    • Anderson J.C. An approach for confirmatory measurement and structural equation modeling of organizational properties. Management Science 1987, 33(4):525-524.
    • (1987) Management Science , vol.33 , Issue.4 , pp. 525-524
    • Anderson, J.C.1
  • 4
    • 41649112685 scopus 로고
    • Structural equations modeling in practice: A review and recommended two-step approach
    • Anderson J.C., Gerbing D.W. Structural equations modeling in practice: A review and recommended two-step approach. Psychological Bulletin 1988, 103(3):411-423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 0000906501 scopus 로고
    • The use of pledges to build and sustain commitment in distribution channels
    • Anderson E.W., Weitz B. The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research 1992, 29(1):18-34.
    • (1992) Journal of Marketing Research , vol.29 , Issue.1 , pp. 18-34
    • Anderson, E.W.1    Weitz, B.2
  • 7
    • 0035730162 scopus 로고    scopus 로고
    • Can selling be globalized? The pitfalls of global account management
    • Arnold D., Birkinshaw J., Toulan O. Can selling be globalized? The pitfalls of global account management. California Management Review 2001, 44(1):8-20.
    • (2001) California Management Review , vol.44 , Issue.1 , pp. 8-20
    • Arnold, D.1    Birkinshaw, J.2    Toulan, O.3
  • 9
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney J. Firm resources and sustained competitive advantage. Journal of Management 1991, 17(1):99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 10
    • 84986648561 scopus 로고
    • The proactive component of organizational behavior: A measure and correlates
    • Bateman T.S., Crant J.M. The proactive component of organizational behavior: A measure and correlates. Journal of Organizational Behavior 1993, 14(2):103-118.
    • (1993) Journal of Organizational Behavior , vol.14 , Issue.2 , pp. 103-118
    • Bateman, T.S.1    Crant, J.M.2
  • 11
    • 84965588635 scopus 로고
    • Five years of groups research: What we have learned and what needs to be addressed
    • Bettenhausen K.L. Five years of groups research: What we have learned and what needs to be addressed. Journal of Management 1991, 17(2):345-381.
    • (1991) Journal of Management , vol.17 , Issue.2 , pp. 345-381
    • Bettenhausen, K.L.1
  • 12
    • 0035631042 scopus 로고    scopus 로고
    • Global account management in multinational corporations: Theory and evidence
    • Birkinshaw J., Toulan O., Arnold D. Global account management in multinational corporations: Theory and evidence. Journal of International Business Studies 2001, 32(2):231-248.
    • (2001) Journal of International Business Studies , vol.32 , Issue.2 , pp. 231-248
    • Birkinshaw, J.1    Toulan, O.2    Arnold, D.3
  • 14
    • 0036810804 scopus 로고    scopus 로고
    • Comparing alternative conceptualizations of functional diversity in management teams: Process and performance effects
    • Bunderson J.S., Sutcliffe K.M. Comparing alternative conceptualizations of functional diversity in management teams: Process and performance effects. Academy of Management Journal 2002, 45(5):875-893.
    • (2002) Academy of Management Journal , vol.45 , Issue.5 , pp. 875-893
    • Bunderson, J.S.1    Sutcliffe, K.M.2
  • 15
    • 0034359379 scopus 로고    scopus 로고
    • When does vertical coordination improve industrial purchasing relationships?
    • Buvik A., John G. When does vertical coordination improve industrial purchasing relationships?. Journal of Marketing 2000, 64(3):52-64.
    • (2000) Journal of Marketing , vol.64 , Issue.3 , pp. 52-64
    • Buvik, A.1    John, G.2
  • 16
    • 85016181182 scopus 로고
    • Relations between work group characteristics and effectiveness: Implications for designing effective work groups
    • Campion M.A., Medsker G.J., Higgs A.C. Relations between work group characteristics and effectiveness: Implications for designing effective work groups. Personnel Psychology 1993, 46:823-850.
    • (1993) Personnel Psychology , vol.46 , pp. 823-850
    • Campion, M.A.1    Medsker, G.J.2    Higgs, A.C.3
  • 17
    • 0033236256 scopus 로고    scopus 로고
    • Buyer-seller relationships in business markets
    • (November)
    • Cannon J.P., Perreault W.D. Buyer-seller relationships in business markets. Journal of Marketing Research 1999, 36:439-460. (November).
    • (1999) Journal of Marketing Research , vol.36 , pp. 439-460
    • Cannon, J.P.1    Perreault, W.D.2
  • 19
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill G.A. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research 1979, 16(1):64-73.
    • (1979) Journal of Marketing Research , vol.16 , Issue.1 , pp. 64-73
    • Churchill, G.A.1
  • 20
    • 0031536926 scopus 로고    scopus 로고
    • What makes teams work: Group effectiveness research from the shop floor to the executive suite
    • Cohen S.G., Bailey D.E. What makes teams work: Group effectiveness research from the shop floor to the executive suite. Journal of Management 1997, 23(3):239-290.
    • (1997) Journal of Management , vol.23 , Issue.3 , pp. 239-290
    • Cohen, S.G.1    Bailey, D.E.2
  • 21
    • 0003304564 scopus 로고    scopus 로고
    • Global supply chain management: A survey of research and applications
    • Kluwer Academic Publishers, Boston, S.R. Tayur, R. Ganeshan, M.J. Magazine (Eds.)
    • Cohen M.A., Huchzermeier A. Global supply chain management: A survey of research and applications. Quantitative models for supply chain management 1999, Kluwer Academic Publishers, Boston. S.R. Tayur, R. Ganeshan, M.J. Magazine (Eds.).
    • (1999) Quantitative models for supply chain management
    • Cohen, M.A.1    Huchzermeier, A.2
  • 22
    • 33845945922 scopus 로고
    • Coefficient alpha and the internal structure of tests
    • Cronbach L. Coefficient alpha and the internal structure of tests. Psychometrika 1951, 16:297-334.
    • (1951) Psychometrika , vol.16 , pp. 297-334
    • Cronbach, L.1
  • 23
    • 0000269769 scopus 로고
    • Self-regulating work groups: A socio-technical synthesis
    • Cummings T.G. Self-regulating work groups: A socio-technical synthesis. Academy of Management Review 1978, 11(3):625-634.
    • (1978) Academy of Management Review , vol.11 , Issue.3 , pp. 625-634
    • Cummings, T.G.1
  • 24
    • 0030305484 scopus 로고    scopus 로고
    • From chimneys to cross-functional teams: Developing and validating a diagnostic model
    • Denison D.R., Hart S.L., Kahn J.A. From chimneys to cross-functional teams: Developing and validating a diagnostic model. Academy of Management Journal 1996, 39(4):1005-1023.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 1005-1023
    • Denison, D.R.1    Hart, S.L.2    Kahn, J.A.3
  • 26
    • 43949164630 scopus 로고
    • Crossfunctional teams in product development: Accommodating the structure to the process
    • Donnellon A. Crossfunctional teams in product development: Accommodating the structure to the process. Journal of Product Innovation Management 1993, 10:377-392.
    • (1993) Journal of Product Innovation Management , vol.10 , pp. 377-392
    • Donnellon, A.1
  • 27
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • (April)
    • Dwyer F.R., Schurr P.H., Oh S. Developing buyer-seller relationships. Journal of Marketing 1987, 51:11-27. (April).
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 28
    • 0348139687 scopus 로고    scopus 로고
    • Effective interfirm collaboration: How firms minimize transaction costs and maximize transaction value
    • Dyer J.H. Effective interfirm collaboration: How firms minimize transaction costs and maximize transaction value. Strategic Management Journal 1997, 18(7):535-556.
    • (1997) Strategic Management Journal , vol.18 , Issue.7 , pp. 535-556
    • Dyer, J.H.1
  • 30
    • 84965443323 scopus 로고
    • Assumptions of the two-step approach to latent variable modeling
    • Fornell C., Yi Y. Assumptions of the two-step approach to latent variable modeling. Sociological Methods and Research 1992, 20:291-320.
    • (1992) Sociological Methods and Research , vol.20 , pp. 291-320
    • Fornell, C.1    Yi, Y.2
  • 31
    • 79951556101 scopus 로고    scopus 로고
    • Building organizations around the global customer
    • Galbraith J. Building organizations around the global customer. Ivey Business Journal 2001, 66(1):17-24.
    • (2001) Ivey Business Journal , vol.66 , Issue.1 , pp. 17-24
    • Galbraith, J.1
  • 32
    • 84970466053 scopus 로고
    • Organizational behavior: Group structure, process, and effectiveness
    • Gist M.E., Locke E.A., Taylor M.S. Organizational behavior: Group structure, process, and effectiveness. Journal of Management 1987, 13(2):237-257.
    • (1987) Journal of Management , vol.13 , Issue.2 , pp. 237-257
    • Gist, M.E.1    Locke, E.A.2    Taylor, M.S.3
  • 33
    • 84936823659 scopus 로고
    • Groups in context: A model of task group effectiveness
    • Gladstein D.L. Groups in context: A model of task group effectiveness. Administrative Science Quarterly 1984, 29:499-517.
    • (1984) Administrative Science Quarterly , vol.29 , pp. 499-517
    • Gladstein, D.L.1
  • 34
    • 84950440078 scopus 로고
    • Quo vadis, marketing? Toward a relationship marketing paradigm
    • Grönroos C. Quo vadis, marketing? Toward a relationship marketing paradigm. Journal of Marketing Management 1994, 10(5):347-360.
    • (1994) Journal of Marketing Management , vol.10 , Issue.5 , pp. 347-360
    • Grönroos, C.1
  • 35
    • 0000644040 scopus 로고
    • The design of work teams
    • Prentice-Hall, Englewood Cliffs, NJ, J.W. Lorsch (Ed.)
    • Hackman J.R. The design of work teams. Handbook of organizational behavior 1987, 315-342. Prentice-Hall, Englewood Cliffs, NJ. J.W. Lorsch (Ed.).
    • (1987) Handbook of organizational behavior , pp. 315-342
    • Hackman, J.R.1
  • 36
    • 0030366196 scopus 로고    scopus 로고
    • The influence of top management team heterogeneity on firms' competitive moves
    • Hambrick D.C., Cho T., Chen M. The influence of top management team heterogeneity on firms' competitive moves. Administrative Science Quarterly 1996, 41:659-684.
    • (1996) Administrative Science Quarterly , vol.41 , pp. 659-684
    • Hambrick, D.C.1    Cho, T.2    Chen, M.3
  • 37
    • 0041379542 scopus 로고    scopus 로고
    • The managerial issues associated with global account management: A relational contract perspective
    • Harvey M., Myers M.B., Novicevic M.M. The managerial issues associated with global account management: A relational contract perspective. Journal of Management Development 2003, 22(2):103-129.
    • (2003) Journal of Management Development , vol.22 , Issue.2 , pp. 103-129
    • Harvey, M.1    Myers, M.B.2    Novicevic, M.M.3
  • 39
    • 0001780550 scopus 로고
    • Alliances in industrial purchasing: The determinants of joint action in buyer-supplier relationships
    • Heide J.B., John G. Alliances in industrial purchasing: The determinants of joint action in buyer-supplier relationships. Journal of Marketing Research 1990, 27:24-36.
    • (1990) Journal of Marketing Research , vol.27 , pp. 24-36
    • Heide, J.B.1    John, G.2
  • 40
    • 0036004599 scopus 로고    scopus 로고
    • A configurational perspective on key account management
    • (April)
    • Homburg C., Workman J.P., Jensen O. A configurational perspective on key account management. Journal of Marketing 2002, 66:38-60. (April).
    • (2002) Journal of Marketing , vol.66 , pp. 38-60
    • Homburg, C.1    Workman, J.P.2    Jensen, O.3
  • 41
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
    • Hu L., Bentler P.M. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling 1999, 6:1-55.
    • (1999) Structural Equation Modeling , vol.6 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 43
    • 0031519810 scopus 로고    scopus 로고
    • An examination of the relationship between work group characteristics and performance: Once more into the breech
    • Hyatt D.E., Ruddy T.M. An examination of the relationship between work group characteristics and performance: Once more into the breech. Personnel Psychology 1997, 50(3):553-585.
    • (1997) Personnel Psychology , vol.50 , Issue.3 , pp. 553-585
    • Hyatt, D.E.1    Ruddy, T.M.2
  • 44
    • 21144463066 scopus 로고
    • Market orientation: Antecedents and consequences
    • Jaworski B.J., Kohli A.K. Market orientation: Antecedents and consequences. Journal of Marketing 1993, 57(3):53-70.
    • (1993) Journal of Marketing , vol.57 , Issue.3 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 45
    • 0001097140 scopus 로고
    • The buying center: Structure and interaction patterns
    • (Summer)
    • Johnston W.J., Bonoma T.V. The buying center: Structure and interaction patterns. Journal of Marketing 1981, 45:143-156. (Summer).
    • (1981) Journal of Marketing , vol.45 , pp. 143-156
    • Johnston, W.J.1    Bonoma, T.V.2
  • 47
    • 0033248832 scopus 로고    scopus 로고
    • Beyond self-management: antecedents and consequences of team empowerment
    • Kirkman B.L., Rosen B. Beyond self-management: antecedents and consequences of team empowerment. Academy of Management Journal 1999, 42(1):58-74.
    • (1999) Academy of Management Journal , vol.42 , Issue.1 , pp. 58-74
    • Kirkman, B.L.1    Rosen, B.2
  • 48
    • 3042633111 scopus 로고    scopus 로고
    • The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction
    • Kirkman B.L., Rosen B., Tesluk T., Gibson C. The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction. Academy of Management Journal 2004, 47(2):175-192.
    • (2004) Academy of Management Journal , vol.47 , Issue.2 , pp. 175-192
    • Kirkman, B.L.1    Rosen, B.2    Tesluk, T.3    Gibson, C.4
  • 49
    • 0031529150 scopus 로고    scopus 로고
    • The black box of organizational demography
    • Lawrence B.S. The black box of organizational demography. Organization Science 1997, 8(1):1-22.
    • (1997) Organization Science , vol.8 , Issue.1 , pp. 1-22
    • Lawrence, B.S.1
  • 50
    • 0035536551 scopus 로고    scopus 로고
    • A temporally based framework and taxonomy of team processes
    • Marks M.A., Mathieu J.E., Zaccaro S.J. A temporally based framework and taxonomy of team processes. Academy of Management Review 2001, 26(3):356-376.
    • (2001) Academy of Management Review , vol.26 , Issue.3 , pp. 356-376
    • Marks, M.A.1    Mathieu, J.E.2    Zaccaro, S.J.3
  • 51
    • 31344465409 scopus 로고    scopus 로고
    • Empowerment and team effectiveness: An empirical test of an integrated model
    • Mathieu J.E., Gilson L.L., Ruddy T.M. Empowerment and team effectiveness: An empirical test of an integrated model. The Journal of Applied Psychology 2006, 91(1):97-108.
    • (2006) The Journal of Applied Psychology , vol.91 , Issue.1 , pp. 97-108
    • Mathieu, J.E.1    Gilson, L.L.2    Ruddy, T.M.3
  • 54
    • 0030542732 scopus 로고    scopus 로고
    • Searching for common threads: Understanding the multiple effects of diversity in organizational groups
    • Milliken F., Martins L. Searching for common threads: Understanding the multiple effects of diversity in organizational groups. Academy of Management Review 1996, 21(2):402-433.
    • (1996) Academy of Management Review , vol.21 , Issue.2 , pp. 402-433
    • Milliken, F.1    Martins, L.2
  • 55
    • 0030524990 scopus 로고    scopus 로고
    • Global key account management and systems selling
    • Millman T.F. Global key account management and systems selling. International Business Review 1996, 5(6):631-645.
    • (1996) International Business Review , vol.5 , Issue.6 , pp. 631-645
    • Millman, T.F.1
  • 56
    • 0003390170 scopus 로고    scopus 로고
    • From national account management to global account management in business-to-business markets
    • Millman T.F. From national account management to global account management in business-to-business markets. Thexis 1999, 4:2-9.
    • (1999) Thexis , vol.4 , pp. 2-9
    • Millman, T.F.1
  • 57
    • 0442281678 scopus 로고    scopus 로고
    • Processual issues in key account management: Underpinning the customer-facing organization
    • Millman T., Wilson K. Processual issues in key account management: Underpinning the customer-facing organization. Journal of Business and Industrial Marketing 1999, 14(4):328-337.
    • (1999) Journal of Business and Industrial Marketing , vol.14 , Issue.4 , pp. 328-337
    • Millman, T.1    Wilson, K.2
  • 58
    • 84989085629 scopus 로고
    • Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques
    • Mohr J., Spekman R. Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques. Strategic Management Journal 1994, 15(2):135-152.
    • (1994) Strategic Management Journal , vol.15 , Issue.2 , pp. 135-152
    • Mohr, J.1    Spekman, R.2
  • 60
    • 0010115282 scopus 로고    scopus 로고
    • The challenge of global customer management
    • Montgomery D.B., Yip G.S. The challenge of global customer management. Marketing Management 2000, 9(4):22-29.
    • (2000) Marketing Management , vol.9 , Issue.4 , pp. 22-29
    • Montgomery, D.B.1    Yip, G.S.2
  • 63
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • (July)
    • Morgan R.M., Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 1994, 58:20-38. (July).
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 64
    • 84989092992 scopus 로고
    • Top management group heterogeneity and firm performance
    • Murray A.I. Top management group heterogeneity and firm performance. Strategic Management Journal 1989, 10:125-141.
    • (1989) Strategic Management Journal , vol.10 , pp. 125-141
    • Murray, A.I.1
  • 66
    • 3142749319 scopus 로고    scopus 로고
    • Building and sustaining buyer-seller relationships in mature industrial markets
    • (July)
    • Narayandas D., Rangan V.K. Building and sustaining buyer-seller relationships in mature industrial markets. Journal of Marketing 2004, 68:63-77. (July).
    • (2004) Journal of Marketing , vol.68 , pp. 63-77
    • Narayandas, D.1    Rangan, V.K.2
  • 68
    • 0031093548 scopus 로고    scopus 로고
    • A portfolio approach to supplier relationships
    • Olsen R.F., Ellram L.M. A portfolio approach to supplier relationships. Industrial Marketing Management 1997, 26(2):101-113.
    • (1997) Industrial Marketing Management , vol.26 , Issue.2 , pp. 101-113
    • Olsen, R.F.1    Ellram, L.M.2
  • 70
    • 84925974854 scopus 로고
    • Sociotechnical systems: A North American reflection on empirical studies of the seventies
    • Pasmore W., Francis C., Haldeman J. Sociotechnical systems: A North American reflection on empirical studies of the seventies. Human Relations 1982, 35:1179-1204.
    • (1982) Human Relations , vol.35 , pp. 1179-1204
    • Pasmore, W.1    Francis, C.2    Haldeman, J.3
  • 71
    • 0033247477 scopus 로고    scopus 로고
    • Exploring the black box: An analysis of work group diversity, conflict, and performance
    • Pelled L.H., Eisenhardt K.M., Xin K.R. Exploring the black box: An analysis of work group diversity, conflict, and performance. Administrative Science Quarterly 1999, 44(1):1-28.
    • (1999) Administrative Science Quarterly , vol.44 , Issue.1 , pp. 1-28
    • Pelled, L.H.1    Eisenhardt, K.M.2    Xin, K.R.3
  • 72
    • 85009577535 scopus 로고    scopus 로고
    • Empowered selling teams: How shared leadership can contribute to selling team outcomes
    • Perry M.L., Pearce C.L., Sims H.P. Empowered selling teams: How shared leadership can contribute to selling team outcomes. Journal of Personal Selling and Sales Management 1999, 19(3):35-51.
    • (1999) Journal of Personal Selling and Sales Management , vol.19 , Issue.3 , pp. 35-51
    • Perry, M.L.1    Pearce, C.L.2    Sims, H.P.3
  • 73
    • 0001875195 scopus 로고
    • A resource dependence perspective on intercorporate relations
    • Academic Press, New York, M.S. Mizruchi, M. Schwartz (Eds.)
    • Pfeffer J. A resource dependence perspective on intercorporate relations. Structural analysis of business 1986, 117-132. Academic Press, New York. M.S. Mizruchi, M. Schwartz (Eds.).
    • (1986) Structural analysis of business , pp. 117-132
    • Pfeffer, J.1
  • 74
    • 0000377184 scopus 로고
    • Antecedents and consequences of project team cross-functional cooperation
    • Pinto M.B., Pinto J.K., Prescott J.E. Antecedents and consequences of project team cross-functional cooperation. Management Science 1993, 39(10):1281-1297.
    • (1993) Management Science , vol.39 , Issue.10 , pp. 1281-1297
    • Pinto, M.B.1    Pinto, J.K.2    Prescott, J.E.3
  • 75
    • 0001107430 scopus 로고
    • Marketing's interaction with other functional units: A conceptual framework and empirical evidence
    • Ruekert R.W., Walker O.C. Marketing's interaction with other functional units: A conceptual framework and empirical evidence. Journal of Marketing 1987, 51(1):1-19.
    • (1987) Journal of Marketing , vol.51 , Issue.1 , pp. 1-19
    • Ruekert, R.W.1    Walker, O.C.2
  • 77
    • 0023315532 scopus 로고
    • Group effectiveness: What really matters?
    • Shea G.P., Guzzo R.A. Group effectiveness: What really matters?. Sloan Management Review 1987, 3:25-31.
    • (1987) Sloan Management Review , vol.3 , pp. 25-31
    • Shea, G.P.1    Guzzo, R.A.2
  • 78
    • 0031093614 scopus 로고    scopus 로고
    • Supplier relationships: Emerging issues and challenges
    • Sheth J.N., Sharma A. Supplier relationships: Emerging issues and challenges. Industrial Marketing Management 1997, 26(2):91-100.
    • (1997) Industrial Marketing Management , vol.26 , Issue.2 , pp. 91-100
    • Sheth, J.N.1    Sharma, A.2
  • 79
    • 7444269770 scopus 로고    scopus 로고
    • A conceptual framework of global account management capabilities and firm performance
    • Shi L.H., Zou S., Cavusgil S.T. A conceptual framework of global account management capabilities and firm performance. International Business Review 2004, 13(5):539-553.
    • (2004) International Business Review , vol.13 , Issue.5 , pp. 539-553
    • Shi, L.H.1    Zou, S.2    Cavusgil, S.T.3
  • 82
    • 0000777930 scopus 로고
    • Relationship management: Managing the selling and the buying interface
    • Spekman R.E., Johnston W.J. Relationship management: Managing the selling and the buying interface. Journal of Business Research 1986, 14:514-531.
    • (1986) Journal of Business Research , vol.14 , pp. 514-531
    • Spekman, R.E.1    Johnston, W.J.2
  • 84
    • 31744439854 scopus 로고    scopus 로고
    • A meta-analytic review of relationships between team design features and team performance
    • Stewart G.L. A meta-analytic review of relationships between team design features and team performance. Journal of Management 2006, 32(1):29-54.
    • (2006) Journal of Management , vol.32 , Issue.1 , pp. 29-54
    • Stewart, G.L.1
  • 85
    • 0037295920 scopus 로고    scopus 로고
    • Safeguarding investments in asymmetric interorganizational relationships: Theory and evidence
    • Subramani M.R., Venkatraman N. Safeguarding investments in asymmetric interorganizational relationships: Theory and evidence. Academy of Management Journal 2003, 46(1):46-62.
    • (2003) Academy of Management Journal , vol.46 , Issue.1 , pp. 46-62
    • Subramani, M.R.1    Venkatraman, N.2
  • 88
    • 0001873530 scopus 로고
    • Construct measurement in organizational strategy research: A critique and proposal
    • Venkatraman N., Grant J.H. Construct measurement in organizational strategy research: A critique and proposal. Academy of Management Review 1986, 11(1):71-87.
    • (1986) Academy of Management Review , vol.11 , Issue.1 , pp. 71-87
    • Venkatraman, N.1    Grant, J.H.2
  • 89
    • 0012522991 scopus 로고    scopus 로고
    • Impact of highly or less job-related diversity on work group cohesion and performance: A meta-analysis
    • Webber S.S., Donahue L.M. Impact of highly or less job-related diversity on work group cohesion and performance: A meta-analysis. Journal of Management 2001, 27(2):141-162.
    • (2001) Journal of Management , vol.27 , Issue.2 , pp. 141-162
    • Webber, S.S.1    Donahue, L.M.2
  • 90
    • 0041385347 scopus 로고
    • The changing role of marketing in the corporation
    • Webster F.E. The changing role of marketing in the corporation. Journal of Marketing 1992, 56(4):1-17.
    • (1992) Journal of Marketing , vol.56 , Issue.4 , pp. 1-17
    • Webster, F.E.1
  • 91
    • 0031231843 scopus 로고    scopus 로고
    • National account management sales training and directions for improvement
    • Weeks W., Stevens C. National account management sales training and directions for improvement. Industrial Marketing Management 1997, 26:423-431.
    • (1997) Industrial Marketing Management , vol.26 , pp. 423-431
    • Weeks, W.1    Stevens, C.2
  • 92
    • 85009648061 scopus 로고    scopus 로고
    • The evolution of national account management: A literature perspective
    • Weilbaker D., Weeks W. The evolution of national account management: A literature perspective. Journal of Personal Selling and Sales Management 1997, 17(4):49-59.
    • (1997) Journal of Personal Selling and Sales Management , vol.17 , Issue.4 , pp. 49-59
    • Weilbaker, D.1    Weeks, W.2
  • 93
    • 22644451283 scopus 로고    scopus 로고
    • Personal selling and sales management: A relationship marketing perspective
    • Weitz B.A., Bradford K.D. Personal selling and sales management: A relationship marketing perspective. Journal of the Academy of Marketing Science 1999, 27(2):241-254.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , Issue.2 , pp. 241-254
    • Weitz, B.A.1    Bradford, K.D.2
  • 95
    • 14844363097 scopus 로고    scopus 로고
    • Demography and diversity in organizations: A review of 40 years of research
    • JAI Press, Greenwich, CT, B.M. Staw, L.L. Cummings (Eds.)
    • Williams K.Y., O'Reilly C.A. Demography and diversity in organizations: A review of 40 years of research. Research in Organizational Behavior 1998, vol. 20:77-140. JAI Press, Greenwich, CT. B.M. Staw, L.L. Cummings (Eds.).
    • (1998) Research in Organizational Behavior , vol.20 , pp. 77-140
    • Williams, K.Y.1    O'Reilly, C.A.2
  • 96
    • 4344641964 scopus 로고    scopus 로고
    • The global account manager as political entrepreneur
    • Wilson K., Millman T.F. The global account manager as political entrepreneur. Industrial Marketing Management 2003, 32(2):151-158.
    • (2003) Industrial Marketing Management , vol.32 , Issue.2 , pp. 151-158
    • Wilson, K.1    Millman, T.F.2
  • 98
    • 0001816362 scopus 로고    scopus 로고
    • Global account management: The new frontier in relationship marketing
    • Yip G.S., Madsen T.L. Global account management: The new frontier in relationship marketing. International Marketing Review 1996, 13(3):24-42.
    • (1996) International Marketing Review , vol.13 , Issue.3 , pp. 24-42
    • Yip, G.S.1    Madsen, T.L.2
  • 99
    • 0036812209 scopus 로고    scopus 로고
    • The GMS: A broad conceptualization of global marketing strategy and its effect on firm performance
    • Zou S., Cavusgil S.T. The GMS: A broad conceptualization of global marketing strategy and its effect on firm performance. Journal of Marketing 2002, 66(4):40-56.
    • (2002) Journal of Marketing , vol.66 , Issue.4 , pp. 40-56
    • Zou, S.1    Cavusgil, S.T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.