Service quality and turnover intentions as perceived by employees: Antecedents and consequences

Personnel Review

Volumn 40, Issue 2, 2011, Pages 205-221

  Slåtten, Terje ^a   Svensson, Göran ^b   Sværi, Sander ^b  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

^b Oslo School of Management   (Norway)

Author keywords

Customer services quality; Employee turnover; Management roles; Norway; Perception; Service industries

Indexed keywords

EID: 79551474505     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483481111106084     Document Type: Article

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