메뉴 건너뛰기




Volumn 16, Issue 4, 2005, Pages 481-499

Modeling turnover intentions and their antecedents using the locus of control as a moderator: A case of customer service employees

Author keywords

[No Author keywords available]

Indexed keywords


EID: 33746406789     PISSN: 10448004     EISSN: 15321096     Source Type: Journal    
DOI: 10.1002/hrdq.1152     Document Type: Review
Times cited : (24)

References (53)
  • 1
    • 0033162505 scopus 로고    scopus 로고
    • The impact of emotional dissonance on organizational commitment and intention to turnover
    • Abraham, R. (1999). The impact of emotional dissonance on organizational commitment and intention to turnover. Journal of Psychology, 133, 441-455.
    • (1999) Journal of Psychology , vol.133 , pp. 441-455
    • Abraham, R.1
  • 2
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411-423.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 3
    • 58149404365 scopus 로고
    • Internal-external control as contributor to and outcome of work experience
    • Andrisani, P. J., & Nestel, G. (1976). Internal-external control as contributor to and outcome of work experience. Journal of Applied Psychology, 61, 156-165.
    • (1976) Journal of Applied Psychology , vol.61 , pp. 156-165
    • Andrisani, P.J.1    Nestel, G.2
  • 4
    • 0039142201 scopus 로고
    • Comparison of alternative response formats for an abbreviated version of Rotter's locus of control scale
    • Barnett, T., & Lanier, P. A. (1995). Comparison of alternative response formats for an abbreviated version of Rotter's locus of control scale. Psychological Report, 77, 259-264.
    • (1995) Psychological Report , vol.77 , pp. 259-264
    • Barnett, T.1    Lanier, P.A.2
  • 6
    • 4243159210 scopus 로고
    • Significance tests and goodness-of-fit in the analysis of covariance structures
    • Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness-of-fit in the analysis of covariance structures. Psychological Bulletin, 88, 588-606.
    • (1980) Psychological Bulletin , vol.88 , pp. 588-606
    • Bentler, P.M.1    Bonett, D.G.2
  • 7
    • 84986676590 scopus 로고
    • Locus of control as a potential moderator of the turnover process
    • Blau, G. J. (1987). Locus of control as a potential moderator of the turnover process. Journal of Occupational Psychology, 60, 21-29.
    • (1987) Journal of Occupational Psychology , vol.60 , pp. 21-29
    • Blau, G.J.1
  • 8
    • 84964116962 scopus 로고
    • A unified model of turnover from organizations
    • Bluedorn, A. C. (1982). A unified model of turnover from organizations. Human Relations, 35, 135-153.
    • (1982) Human Relations , vol.35 , pp. 135-153
    • Bluedorn, A.C.1
  • 9
    • 84973706287 scopus 로고
    • Job satisfaction, mental health, and occupational stress among senior civil servants
    • Bogg, J., & Cooper, C. (1995). Job satisfaction, mental health, and occupational stress among senior civil servants. Human Relations, 48, 327-341.
    • (1995) Human Relations , vol.48 , pp. 327-341
    • Bogg, J.1    Cooper, C.2
  • 10
    • 0040454930 scopus 로고    scopus 로고
    • Self-reports and CEO locus of control research: A note
    • Boone, C., & De Brabander, B. (1997). Self-reports and CEO locus of control research: A note. Organization Studies, 18, 949-971.
    • (1997) Organization Studies , vol.18 , pp. 949-971
    • Boone, C.1    De Brabander, B.2
  • 11
    • 0040956570 scopus 로고    scopus 로고
    • Research note: CEO locus of control and small firm performance
    • Boone, C., De Brabander, B., & Hellemans, J. (2000). Research note: CEO locus of control and small firm performance. Organization Studies, 21, 641-646.
    • (2000) Organization Studies , vol.21 , pp. 641-646
    • Boone, C.1    De Brabander, B.2    Hellemans, J.3
  • 12
    • 0000094411 scopus 로고
    • The moderating effect of sex on the equity-satisfaction relationship
    • Brockner, J., & Adsit, L. (1986). The moderating effect of sex on the equity-satisfaction relationship. Journal of Applied Psychology, 71, 585-590.
    • (1986) Journal of Applied Psychology , vol.71 , pp. 585-590
    • Brockner, J.1    Adsit, L.2
  • 13
    • 0141792722 scopus 로고    scopus 로고
    • Dispositional traits and turnover intention: Examining the mediating role of job satisfaction and affective commitment
    • Chiu, R. K., & Francesco, A. M. (2003). Dispositional traits and turnover intention: Examining the mediating role of job satisfaction and affective commitment, International Journal of Manpower, 24, 284-298.
    • (2003) International Journal of Manpower , vol.24 , pp. 284-298
    • Chiu, R.K.1    Francesco, A.M.2
  • 14
  • 16
    • 0001281739 scopus 로고
    • Developing and testing a model of survivor responses to layoffs
    • Davy, J. A., Kinicki, A.J., & Scheck, C. L. (1991). Developing and testing a model of survivor responses to layoffs. Journal of Vocational Behavior, 38, 302-317.
    • (1991) Journal of Vocational Behavior , vol.38 , pp. 302-317
    • Davy, J.A.1    Kinicki, A.J.2    Scheck, C.L.3
  • 17
    • 0000935079 scopus 로고
    • Congruence between individual needs, organizational climate, job satisfaction, and performance
    • Downey, H. K., Hellriegel, D., & Slocum, J. (1975). Congruence between individual needs, organizational climate, job satisfaction, and performance. Academy of Management Journal, 18, 149-154.
    • (1975) Academy of Management Journal , vol.18 , pp. 149-154
    • Downey, H.K.1    Hellriegel, D.2    Slocum, J.3
  • 18
    • 24244434664 scopus 로고
    • Perceived organizational support and employee diligence, commitment, and innovation
    • Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75, 51-59.
    • (1990) Journal of Applied Psychology , vol.75 , pp. 51-59
    • Eisenberger, R.1    Fasolo, P.2    Davis-LaMastro, V.3
  • 20
    • 0010763604 scopus 로고
    • Locus of control and career self management among non-supervisory employees in industrial settings
    • Hammer, T. H., & Vardi, Y. (1980). Locus of control and career self management among non-supervisory employees in industrial settings. Journal of Vocational Behavior, 18, 13-29.
    • (1980) Journal of Vocational Behavior , vol.18 , pp. 13-29
    • Hammer, T.H.1    Vardi, Y.2
  • 22
    • 0003075021 scopus 로고
    • The role of locus of control in leader influence behavior
    • Johnson, A. L., Luthans, F., & Hennessey, H. W. (1984). The role of locus of control in leader influence behavior. Personnel Psychology, 37, 61-75.
    • (1984) Personnel Psychology , vol.37 , pp. 61-75
    • Johnson, A.L.1    Luthans, F.2    Hennessey, H.W.3
  • 24
    • 0000387892 scopus 로고
    • The role of performance and absenteeism in the prediction of turnover
    • Keller, R. (1984). The role of performance and absenteeism in the prediction of turnover. Academy of Management Journal, 27, 176-183.
    • (1984) Academy of Management Journal , vol.27 , pp. 176-183
    • Keller, R.1
  • 25
    • 84964115228 scopus 로고
    • Background, personality, job characteristics, and satisfaction with work in a national sample
    • King, M., Murray, M. A., & Atkinson, T. (1982). Background, personality, job characteristics, and satisfaction with work in a national sample. Human Relations, 35, 119-134.
    • (1982) Human Relations , vol.35 , pp. 119-134
    • King, M.1    Murray, M.A.2    Atkinson, T.3
  • 26
    • 0001572710 scopus 로고
    • Predicting turnover of employees from measured job attitudes
    • Kraut, A. I. (1975). Predicting turnover of employees from measured job attitudes. Organizational Behavior and Human Performance, 13, 233-243.
    • (1975) Organizational Behavior and Human Performance , vol.13 , pp. 233-243
    • Kraut, A.I.1
  • 27
    • 84973758440 scopus 로고
    • The moderating effects of locus of control on performance incentives and participation
    • Kren, L. (1992). The moderating effects of locus of control on performance incentives and participation. Human Relations, 45, 991-1003.
    • (1992) Human Relations , vol.45 , pp. 991-1003
    • Kren, L.1
  • 28
    • 84970398556 scopus 로고
    • Job attitudes and turnover intentions among professionals in different work settings
    • Lachman, R., & Aranya, N. (1986). Job attitudes and turnover intentions among professionals in different work settings. Organization Studies, 7, 279-293.
    • (1986) Organization Studies , vol.7 , pp. 279-293
    • Lachman, R.1    Aranya, N.2
  • 29
    • 0032335325 scopus 로고    scopus 로고
    • Extending latent role and psychological contract theories to predict intent to turnover and politics in business organization
    • Lanvood, L., Wright, T. A., Desrochers, S., & Dahir, V. (1998). Extending latent role and psychological contract theories to predict intent to turnover and politics in business organization. Group and Organization Management, 23, 100-123.
    • (1998) Group and Organization Management , vol.23 , pp. 100-123
    • Lanvood, L.1    Wright, T.A.2    Desrochers, S.3    Dahir, V.4
  • 30
    • 84965729029 scopus 로고
    • CEO attitudes as determinants of organization design: An integrated model
    • Lewin, A. Y., & Stephens, C. U. (1994). CEO attitudes as determinants of organization design: An integrated model. Organization Studies, 15, 183-212.
    • (1994) Organization Studies , vol.15 , pp. 183-212
    • Lewin, A.Y.1    Stephens, C.U.2
  • 31
    • 84964130097 scopus 로고
    • Organizational commitment: Analysis of antecedents
    • Luthans, F., Baack, D., & Taylor, L. (1987). Organizational commitment: Analysis of antecedents. Human Relations, 40, 219-236.
    • (1987) Human Relations , vol.40 , pp. 219-236
    • Luthans, F.1    Baack, D.2    Taylor, L.3
  • 32
    • 0041047719 scopus 로고    scopus 로고
    • Alternative models for antecedents and outcomes of work centrality and job satisfaction of high-tech personnel
    • Mannheim, B., Baruch, Y., & Tal, J. (1997). Alternative models for antecedents and outcomes of work centrality and job satisfaction of high-tech personnel. Human Relations, 50, 1537-1561.
    • (1997) Human Relations , vol.50 , pp. 1537-1561
    • Mannheim, B.1    Baruch, Y.2    Tal, J.3
  • 33
    • 0034549181 scopus 로고    scopus 로고
    • HRM practices and organizational commitment: Test of a mediation model
    • Meyer, J. P., & Smith, C. A. (2000). HRM practices and organizational commitment: Test of a mediation model. Canadian Journal of Administrative Sciences, 17, 319-331.
    • (2000) Canadian Journal of Administrative Sciences , vol.17 , pp. 319-331
    • Meyer, J.P.1    Smith, C.A.2
  • 35
    • 84992994487 scopus 로고
    • Diagnosing measurement equivalence in cross-national research
    • Mullen, M. R. (1995). Diagnosing measurement equivalence in cross-national research. Journal of International Business Studies, 26 (3), 573-596.
    • (1995) Journal of International Business Studies , vol.26 , Issue.3 , pp. 573-596
    • Mullen, M.R.1
  • 36
    • 84970305006 scopus 로고
    • Organizational commitment among Japanese and U.S. workers
    • Near, J. P. (1989). Organizational commitment among Japanese and U.S. workers. Organization Studies, 10, 281-300.
    • (1989) Organization Studies , vol.10 , pp. 281-300
    • Near, J.P.1
  • 37
    • 85032070562 scopus 로고
    • The moderating effect of the Type A behavior pattern and locus of control upon the relationship between change in job demands and change in psychological strain
    • Newton, T. J., and Keenan, A. (1990). The moderating effect of the Type A behavior pattern and locus of control upon the relationship between change in job demands and change in psychological strain. Human Relations, 43, 1229-1255.
    • (1990) Human Relations , vol.43 , pp. 1229-1255
    • Newton, T.J.1    Keenan, A.2
  • 38
    • 49449121916 scopus 로고
    • Personality-job fit: Implications for individual altitudes and performance
    • O'Reilly, C. A. III (1977). Personality-job fit: Implications for individual altitudes and performance. Organizational Behavior and Human Performance, 18, 36-46.
    • (1977) Organizational Behavior and Human Performance , vol.18 , pp. 36-46
    • O'Reilly III, C.A.1
  • 39
    • 0000712817 scopus 로고
    • Role ambiguity, locus of control, and work satisfaction
    • Organ, D. W., & Greene, C. N. (1974). Role ambiguity, locus of control, and work satisfaction. Journal of Applied Psychology, 59, 101-102.
    • (1974) Journal of Applied Psychology , vol.59 , pp. 101-102
    • Organ, D.W.1    Greene, C.N.2
  • 40
    • 0002024139 scopus 로고
    • Performance and satisfaction as a function of individual environment fit
    • Pervin, L. A. (1968). Performance and satisfaction as a function of individual environment fit. Psychological Bulletin, 69, 56-68.
    • (1968) Psychological Bulletin , vol.69 , pp. 56-68
    • Pervin, L.A.1
  • 41
    • 21144473292 scopus 로고
    • Pretesting in questionnaire design: A review of the literature and suggestions for further research
    • Reynolds, N., Diamantopoulos, A., & Schlegelmilch, B. B. (1993). Pretesting in questionnaire design: A review of the literature and suggestions for further research. Journal of the Market Research Society, 35, 171-182.
    • (1993) Journal of the Market Research Society , vol.35 , pp. 171-182
    • Reynolds, N.1    Diamantopoulos, A.2    Schlegelmilch, B.B.3
  • 42
    • 0013994747 scopus 로고
    • Generalized expectancies for internal versus external control of reinforcement
    • Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 80, 1-28.
    • (1966) Psychological Monographs , vol.80 , pp. 1-28
    • Rotter, J.B.1
  • 43
    • 0002739675 scopus 로고
    • Commitment and the control of organizational behavior
    • B. M. Staw & G. R. Salancik (Eds.), Chicago: St. Clair Press
    • Salancik, G. R. (1977). Commitment and the control of organizational behavior. In B. M. Staw & G. R. Salancik (Eds.), New directions in organizational behavior Chicago: St. Clair Press.
    • (1977) New Directions in Organizational Behavior
    • Salancik, G.R.1
  • 44
    • 84973795189 scopus 로고
    • An examination of individual differences as moderators of upward influence activity in strategic decisions
    • Schilit, W K. (1986). An examination of individual differences as moderators of upward influence activity in strategic decisions. Human Relations, 39, 933-953.
    • (1986) Human Relations , vol.39 , pp. 933-953
    • Schilit, W.K.1
  • 45
    • 0000371402 scopus 로고
    • A construct validity study of the survey of perceived organizational support
    • Shore, L. M., & Tetrick, L. E. (1991). A construct validity study of the survey of perceived organizational support. Journal of Applied Psychology, 76, 637-643.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 637-643
    • Shore, L.M.1    Tetrick, L.E.2
  • 46
    • 0027672642 scopus 로고
    • Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support
    • Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78, 774-780.
    • (1993) Journal of Applied Psychology , vol.78 , pp. 774-780
    • Shore, L.M.1    Wayne, S.J.2
  • 47
    • 0142232353 scopus 로고
    • Behavior in organizations as a function of employee's locus of control
    • Spector, P. E. (1982). Behavior in organizations as a function of employee's locus of control. Psychological Bulletin, 91, 482-497.
    • (1982) Psychological Bulletin , vol.91 , pp. 482-497
    • Spector, P.E.1
  • 48
    • 84986706467 scopus 로고
    • Relationships of organizational frustration with reported behavioral reactions: The moderating effect of locus of control
    • Storms, P. L., & Spector, P. E. (1987). Relationships of organizational frustration with reported behavioral reactions: The moderating effect of locus of control. Journal of Occupational Psychology, 60, 227-234.
    • (1987) Journal of Occupational Psychology , vol.60 , pp. 227-234
    • Storms, P.L.1    Spector, P.E.2
  • 49
    • 0034148580 scopus 로고    scopus 로고
    • Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model
    • Susskind, A. M., Borchgrevink, C. P., Kacmar, K. M., & Brymer, R. A. (2000). Customer service employees' behavioral intentions and attitudes: An examination of construct validity and a path model. International Journal of Hospitality Management, 19 (1), 53-77.
    • (2000) International Journal of Hospitality Management , vol.19 , Issue.1 , pp. 53-77
    • Susskind, A.M.1    Borchgrevink, C.P.2    Kacmar, K.M.3    Brymer, R.A.4
  • 50
    • 85040402537 scopus 로고    scopus 로고
    • The relationship between organizational support, employee development, and organizational commitment: An empirical study
    • Tansky, J. W., & Cohen, D. J. (2001). The relationship between organizational support, employee development, and organizational commitment: An empirical study. Human Resource Development Quarterly, 12, 285-300.
    • (2001) Human Resource Development Quarterly , vol.12 , pp. 285-300
    • Tansky, J.W.1    Cohen, D.J.2
  • 51
    • 84993021371 scopus 로고
    • Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings
    • Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46, 259-291.
    • (1993) Personnel Psychology , vol.46 , pp. 259-291
    • Tett, R.P.1    Meyer, J.P.2
  • 52
    • 9744246034 scopus 로고    scopus 로고
    • Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior
    • Venkatesh, V., & Morris, M. G. (2000). Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly, 24(1), 115-139.
    • (2000) MIS Quarterly , vol.24 , Issue.1 , pp. 115-139
    • Venkatesh, V.1    Morris, M.G.2
  • 53
    • 0000189486 scopus 로고
    • Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods
    • Williams, L. J., & Hazer, J. T. (1986). Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. Journal of Applied Psychology, 71, 219-231.
    • (1986) Journal of Applied Psychology , vol.71 , pp. 219-231
    • Williams, L.J.1    Hazer, J.T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.