메뉴 건너뛰기




Volumn 130, Issue 1, 2011, Pages 33-42

The impact of ISO 9000 and EFQM on the use of flexible work practices

Author keywords

Empirical study; Human resource management; ISO 9001; Quality management; Work organization

Indexed keywords

EMPIRICAL STUDIES; HUMAN RESOURCES; ISO 9001; ISO-9000; SERVICE SECTORS; WORK ORGANIZATION; WORK PRACTICES;

EID: 78651317048     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2010.10.012     Document Type: Article
Times cited : (61)

References (55)
  • 1
    • 0030548814 scopus 로고    scopus 로고
    • Development and Validation of TQM Implementation Constructs
    • S.L. Ahire, D. Golhar, and M.A. Waller Development and validation of TQM implementation constructs Decision Sciences 27 1 1996 23 56 (Pubitemid 126084055)
    • (1996) Decision Sciences , vol.27 , Issue.1 , pp. 23-56
    • Ahire, S.L.1    Golhar, D.Y.2    Waller, M.A.3
  • 2
    • 0035887544 scopus 로고    scopus 로고
    • Quality management and high performance work practices: Do they coexist?
    • A. Bayo-Moriones, and J. Merino Quality management and high performance work practices: do they coexist? International Journal of Production Economics 73 3 2001 251 259
    • (2001) International Journal of Production Economics , vol.73 , Issue.3 , pp. 251-259
    • Bayo-Moriones, A.1    Merino, J.2
  • 4
    • 0035635211 scopus 로고    scopus 로고
    • How to compete: The impact of workplace practices and information technology on productivity
    • S.E. Black, and L.M. Lynch How to compete: the impact of workplace practices and information technology on productivity Review of Economics and Statistics 83 3 2001 434 445
    • (2001) Review of Economics and Statistics , vol.83 , Issue.3 , pp. 434-445
    • Black, S.E.1    Lynch, L.M.2
  • 5
    • 1542317426 scopus 로고    scopus 로고
    • What's driving the new economy? the benefits of workplace innovation
    • S.E. Black, and L.M. Lynch What's driving the new economy? The benefits of workplace innovation Economic Journal 114 493 2004 F97 F116
    • (2004) Economic Journal , vol.114 , Issue.493
    • Black, S.E.1    Lynch, L.M.2
  • 6
    • 0040834517 scopus 로고    scopus 로고
    • Identification of the critical factors of TQM
    • S.A. Black, and L.J. Porter Identification of the critical factors of TQM Decision Sciences 27 1 1996 1 21
    • (1996) Decision Sciences , vol.27 , Issue.1 , pp. 1-21
    • Black, S.A.1    Porter, L.J.2
  • 7
    • 0036487688 scopus 로고    scopus 로고
    • Information technology, workplace organization, and the demand for skilled labor: Firm-level evidence
    • T.F. Bresnahan, E. Brynholfsson, and L.M. Hitt Information technology, workplace organization, and the demand for skilled labor: firm-level evidence Quarterly Journal of Economics 117 1 2002 339 376
    • (2002) Quarterly Journal of Economics , vol.117 , Issue.1 , pp. 339-376
    • Bresnahan, T.F.1    Brynholfsson, E.2    Hitt, L.M.3
  • 8
    • 0001749098 scopus 로고    scopus 로고
    • Do "high-performance" work practices improve establishment-level outcomes?
    • P. Cappelli, and D. Neumark Do "high-performance" work practices improve establishment-level outcomes? Industrial and Labor Relations Review 54 4 2001 737 775
    • (2001) Industrial and Labor Relations Review , vol.54 , Issue.4 , pp. 737-775
    • Cappelli, P.1    Neumark, D.2
  • 11
    • 0002240771 scopus 로고
    • Total quality management: An overview
    • Dale, B.G. (Ed.) second ed. Prentice Hall, London
    • Dale, B.G., Boaden, R.J., Lascelles, D.M., 1994. Total quality management: an overview. In: Dale, B.G. (Ed.), Managing Quality, second ed. Prentice Hall, London, pp.340.
    • (1994) Managing Quality , pp. 3-40
    • Dale, B.G.1    Boaden, R.J.2    Lascelles, D.M.3
  • 12
    • 0010612318 scopus 로고
    • Management theory and total quality: Improving research and practice through theory development
    • J.W. Dean, and D.E. Bowen Management theory and total quality: improving research and practice through theory development Academy of Management Review 19 3 1994 392 418
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 392-418
    • Dean, J.W.1    Bowen, D.E.2
  • 14
    • 0028401194 scopus 로고
    • A framework for quality management research and an associated measurement instrument
    • B.B. Flynn, R.G. Schroeder, and S. Sakakibara A framework for quality management research and an associated measurement instrument Journal of Operations Management 11 4 1994 339 366
    • (1994) Journal of Operations Management , vol.11 , Issue.4 , pp. 339-366
    • Flynn, B.B.1    Schroeder, R.G.2    Sakakibara, S.3
  • 15
    • 0002204367 scopus 로고    scopus 로고
    • "Flexible" work practices: Evidence from a nationally representative survey
    • M. Gittleman, M. Horrigan, and M. Joyce "Flexible" work practices: evidence from a nationally representative survey Industrial and Labor Relations Review 52 4 1998 99 115
    • (1998) Industrial and Labor Relations Review , vol.52 , Issue.4 , pp. 99-115
    • Gittleman, M.1    Horrigan, M.2    Joyce, M.3
  • 17
    • 0004296209 scopus 로고    scopus 로고
    • 5th ed. Prentice Hall Upper Saddle River
    • W.H. Greene Econometric Analysis 5th ed. 2002 Prentice Hall Upper Saddle River
    • (2002) Econometric Analysis
    • Greene, W.H.1
  • 18
  • 19
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual and practical issues
    • R. Hackman, and R. Wageman Total quality management: empirical, conceptual and practical issues Administrative Science Quarterly 40 2 1995 309 342
    • (1995) Administrative Science Quarterly , vol.40 , Issue.2 , pp. 309-342
    • Hackman, R.1    Wageman, R.2
  • 20
    • 1342311538 scopus 로고    scopus 로고
    • Editor's introduction: The effects of new work practices on workers
    • M.J. Handel, and D.I. Levine Editor's introduction: the effects of new work practices on workers Industrial Relations 43 1 2004 1 43
    • (2004) Industrial Relations , vol.43 , Issue.1 , pp. 1-43
    • Handel, M.J.1    Levine, D.I.2
  • 26
    • 0038818931 scopus 로고    scopus 로고
    • The relationship between total quality management practices and their effects on firm performance
    • H. Kaynak The relationship between total quality management practices and their effects on firm performance Journal of Operations Management 21 4 2003 405 435
    • (2003) Journal of Operations Management , vol.21 , Issue.4 , pp. 405-435
    • Kaynak, H.1
  • 27
    • 0142253896 scopus 로고    scopus 로고
    • Human resource aspects of quality management: Evidence from MNEs operating in Greece
    • S. Kufidu, and F. Vouzas Human resource aspects of quality management: evidence from MNEs operating in Greece International Journal of Human Resource Management 9 5 1998 818 830
    • (1998) International Journal of Human Resource Management , vol.9 , Issue.5 , pp. 818-830
    • Kufidu, S.1    Vouzas, F.2
  • 28
    • 63149150572 scopus 로고    scopus 로고
    • ISO 9000 and supply chain efficiency: Empirical evidence on inventory and account receivable days
    • C.K.Y. Lo, A.C.L. Yeung, and T.C.E. Cheng ISO 9000 and supply chain efficiency: empirical evidence on inventory and account receivable days International Journal of Production Economics 118 2009 367 374
    • (2009) International Journal of Production Economics , vol.118 , pp. 367-374
    • Lo, C.K.Y.1    Yeung, A.C.L.2    Cheng, T.C.E.3
  • 29
    • 1542524906 scopus 로고    scopus 로고
    • A systemic approach to quality improvements: The interactions between the technical, human and quality systems
    • P. Mandal, A. Howell, and A.S. Sohal A systemic approach to quality improvements: the interactions between the technical, human and quality systems Total Quality Management 9 1 1998 79 100
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 79-100
    • Mandal, P.1    Howell, A.2    Sohal, A.S.3
  • 31
    • 41549107274 scopus 로고    scopus 로고
    • Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies
    • M. Martnez Costa, A.R. Martnez Lorente, and T.Y. Choi Simultaneous consideration of TQM and ISO 9000 on performance and motivation: an empirical study of Spanish companies International Journal of Production Economics 113 2008 23 29
    • (2008) International Journal of Production Economics , vol.113 , pp. 23-29
    • Martnez Costa, M.1    Martnez Lorente, A.R.2    Choi, T.Y.3
  • 34
    • 0242333182 scopus 로고    scopus 로고
    • Quality management practices and operational performance: Empirical evidence for Spanish industry
    • J. Merino Quality management practices and operational performance: empirical evidence for Spanish industry International Journal of Production Research 41 12 2003 2763 2786
    • (2003) International Journal of Production Research , vol.41 , Issue.12 , pp. 2763-2786
    • Merino, J.1
  • 35
    • 0001082102 scopus 로고
    • How common is workplace transformation and who adopts it?
    • P. Osterman How common is workplace transformation and who adopts it? Industrial and Labor Relations Review 47 2 1994 173 188
    • (1994) Industrial and Labor Relations Review , vol.47 , Issue.2 , pp. 173-188
    • Osterman, P.1
  • 36
    • 27844602219 scopus 로고    scopus 로고
    • The relationship between TQM practices, quality performance and innovation performance. An empirical examination
    • D.I. Prajogo, and A.S. Sohal The relationship between TQM practices, quality performance and innovation performance. An empirical examination International Journal of Quality and Reliability Management 20 8 2003 901 918
    • (2003) International Journal of Quality and Reliability Management , vol.20 , Issue.8 , pp. 901-918
    • Prajogo, D.I.1    Sohal, A.S.2
  • 37
    • 27144462890 scopus 로고    scopus 로고
    • Impact of ISO 9000 certification on training and development activities: An exploratory study
    • H.A. Quazi, and R.L. Jacobs Impact of ISO 9000 certification on training and development activities: an exploratory study International Journal of Quality and Reliability Management 21 5 2004 497 517
    • (2004) International Journal of Quality and Reliability Management , vol.21 , Issue.5 , pp. 497-517
    • Quazi, H.A.1    Jacobs, R.L.2
  • 38
    • 0642333244 scopus 로고    scopus 로고
    • Does ISO 9000 have an effect on quality management practices? An international empirical study
    • S.S. Rao, T.S. Raghu-Natham, and L.E. Solis Does ISO 9000 have an effect on quality management practices? An international empirical study Total Quality Management 8 6 1997 335 346
    • (1997) Total Quality Management , vol.8 , Issue.6 , pp. 335-346
    • Rao, S.S.1    Raghu-Natham, T.S.2    Solis, L.E.3
  • 40
    • 0442294982 scopus 로고    scopus 로고
    • ISO9000:2000 and the EFQM excellence model: Competition or co-operation
    • S. Russell ISO9000:2000 and the EFQM excellence model: competition or co-operation Total Quality Management 11 4/5&6 2000 657 665
    • (2000) Total Quality Management , vol.11 , Issue.4-56 , pp. 657-665
    • Russell, S.1
  • 41
    • 77955466210 scopus 로고    scopus 로고
    • Investigating the effects of innovation and employee performance on the relationship between total quality management
    • E. Sadikoglu, and C. Zehir Investigating the effects of innovation and employee performance on the relationship between total quality management International Journal of Production Economics 2010 10.1016/j.ijpe.2010.02.013
    • (2010) International Journal of Production Economics
    • Sadikoglu, E.1    Zehir, C.2
  • 42
    • 0032632415 scopus 로고    scopus 로고
    • The relationship between total quality management practices and operational performance
    • D. Samson, and M. Terziovski The relationship between total quality management practices and operational performance Journal of Operations Management 17 4 1999 393 409
    • (1999) Journal of Operations Management , vol.17 , Issue.4 , pp. 393-409
    • Samson, D.1    Terziovski, M.2
  • 43
    • 41549165800 scopus 로고    scopus 로고
    • Empirical assessment of ISO 9000 related management practices and performance relationships
    • P.J. Singh Empirical assessment of ISO 9000 related management practices and performance relationships International Journal of Production Economics 113 2008 40 59
    • (2008) International Journal of Production Economics , vol.113 , pp. 40-59
    • Singh, P.J.1
  • 44
    • 0000858055 scopus 로고    scopus 로고
    • Total quality management, ISO 9000 certification and performance improvement
    • H. Sun Total quality management, ISO 9000 certification and performance improvement International Journal of Quality and Reliability Management 417 2 2000 168 179
    • (2000) International Journal of Quality and Reliability Management , vol.417 , Issue.2 , pp. 168-179
    • Sun, H.1
  • 45
    • 9544251418 scopus 로고    scopus 로고
    • Quality tools and techniques: Are they necessary for quality management?
    • J.J. Tar, and V. Sabater Quality tools and techniques: are they necessary for quality management? International Journal of Production Economics 92 2004 267 280
    • (2004) International Journal of Production Economics , vol.92 , pp. 267-280
    • Tar, J.J.1    Sabater, V.2
  • 46
    • 33645767914 scopus 로고    scopus 로고
    • Human aspects in a quality management context and their effects on performance
    • J.J. Tar, and V. Sabater Human aspects in a quality management context and their effects on performance International Journal of Human Resource Management 17 3 2006 484 503
    • (2006) International Journal of Human Resource Management , vol.17 , Issue.3 , pp. 484-503
    • Tar, J.J.1    Sabater, V.2
  • 47
    • 0002553125 scopus 로고    scopus 로고
    • Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: Core concepts and comparative analysis
    • V.M.R. Tummala, and C.L. Tang Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: core concepts and comparative analysis International Journal of Quality and Reliability Management 13 4 1996 8 38
    • (1996) International Journal of Quality and Reliability Management , vol.13 , Issue.4 , pp. 8-38
    • Tummala, V.M.R.1    Tang, C.L.2
  • 48
    • 21344475737 scopus 로고
    • The contributions of total quality management to a theory of work performance
    • D.A. Waldman The contributions of total quality management to a theory of work performance Academy of Management Review 19 3 1994 510 536
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 510-536
    • Waldman, D.A.1
  • 49
    • 0036898889 scopus 로고    scopus 로고
    • High performance work systems and intermediate indicators of firm performance within the US small business sector
    • S. Way High performance work systems and intermediate indicators of firm performance within the US small business sector Journal of Management 28 6 2002 765 785
    • (2002) Journal of Management , vol.28 , Issue.6 , pp. 765-785
    • Way, S.1
  • 50
    • 5644255798 scopus 로고    scopus 로고
    • Quality and the human factor
    • A. Wilkinson Quality and the human factor Total Quality Management 15 8 2004 1019 1024
    • (2004) Total Quality Management , vol.15 , Issue.8 , pp. 1019-1024
    • Wilkinson, A.1
  • 53
    • 0033242664 scopus 로고    scopus 로고
    • Getting the measure of the transformed high-performance organization
    • S. Wood Getting the measure of the transformed high-performance organization British Journal of Industrial Relations 37 3 1999 391 417
    • (1999) British Journal of Industrial Relations , vol.37 , Issue.3 , pp. 391-417
    • Wood, S.1
  • 54
    • 0642313979 scopus 로고
    • Science, specific knowledge, and total quality management
    • K.H. Wruck, and M.C. Jensen Science, specific knowledge, and total quality management Journal of Accounting and Economics 18 3 1994 247 287
    • (1994) Journal of Accounting and Economics , vol.18 , Issue.3 , pp. 247-287
    • Wruck, K.H.1    Jensen, M.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.