메뉴 건너뛰기




Volumn 29, Issue 12, 2009, Pages 1266-1289

The performance effect of HRM and TQM: A study in Spanish organizations

Author keywords

Human resource management; Organizational performance; Spain; Total quality management

Indexed keywords


EID: 71849115205     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570911005992     Document Type: Article
Times cited : (91)

References (150)
  • 1
    • 50849141409 scopus 로고    scopus 로고
    • The influence of soft factors on quality improvement and performance: Perceptions from managers
    • Abdullah, M.M.B., Uli, J. and Tarí, J.J. (2008), "The influence of soft factors on quality improvement and performance: perceptions from managers" in TQM Journal, Vol. 20, No. 5, pp. 436-52.
    • (2008) TQM Journal , vol.20 , Issue.5 , pp. 436-452
    • Abdullah, M.M.B.1    Uli, J.2    Tarí, J.J.3
  • 2
    • 0141767643 scopus 로고    scopus 로고
    • Revisiting the price impact of quality awards
    • Adams, G., McQueen, G. and Seawright, K. (1999), "Revisiting the price impact of quality awards" in Omega, Vol. 27, pp. 595-604.
    • (1999) Omega , vol.27 , pp. 595-604
    • Adams, G.1    McQueen, G.2    Seawright, K.3
  • 3
    • 0030548814 scopus 로고    scopus 로고
    • Development and validation of TQM implementation constructs
    • Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), "Development and validation of TQM implementation constructs" in Decision Sciences, Vol. 27, No. 1, pp. 23-56.
    • (1996) Decision Sciences , vol.27 , Issue.1 , pp. 23-56
    • Ahire, S.L.1    Golhar, D.Y.2    Waller, M.A.3
  • 4
    • 12144267136 scopus 로고    scopus 로고
    • The importance of recruitment and selection process for sustainability of total quality management
    • Ahmad, S. and Schroeder, R.G. (2002), "The importance of recruitment and selection process for sustainability of total quality management" in International Journal of Quality & Reliability Management, Vol. 19, No. 5, pp. 540-50.
    • (2002) International Journal of Quality & Reliability Management , vol.19 , Issue.5 , pp. 540-550
    • Ahmad, S.1    Schroeder, R.G.2
  • 5
    • 56849117317 scopus 로고    scopus 로고
    • Quality management through human resources: An integrated approach to performance improvement
    • Akdere, M. (2006), "Quality management through human resources: an integrated approach to performance improvement" in The Business Review, Vol. 5, No. 2, pp. 233-8.
    • (2006) The Business Review , vol.5 , Issue.2 , pp. 233-238
    • Akdere, M.1
  • 6
    • 0036397601 scopus 로고    scopus 로고
    • Redesigning a square peg: Total quality management performance appraisals
    • Aldakhilallah, K.A. and Parente, D.H. (2002), "Redesigning a square peg: total quality management performance appraisals" in Total Quality Management, Vol. 13, No. 1, pp. 39-51.
    • (2002) Total Quality Management , vol.13 , Issue.1 , pp. 39-51
    • Aldakhilallah, K.A.1    Parente, D.H.2
  • 7
    • 0035645685 scopus 로고    scopus 로고
    • The role of the reward system for a total quality management based strategy
    • Allen, R.S. and Kilmann, R. (2001), "The role of the reward system for a total quality management based strategy" in Journal of Organizational Change Management, Vol. 14, No. 2, p. 110.
    • (2001) Journal of Organizational Change Management , vol.14 , Issue.2 , pp. 110
    • Allen, R.S.1    Kilmann, R.2
  • 8
    • 41649112685 scopus 로고
    • Structural equation modelling in practice: A review and recommended two-step approach
    • Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modelling in practice: a review and recommended two-step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 9
    • 21344490362 scopus 로고
    • A theory of quality management underlying the Deming management method
    • Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994), "A theory of quality management underlying the Deming management method" in Academy of Management Review, Vol. 19, No. 3, pp. 472-509.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 472-509
    • Anderson, J.C.1    Rungtusanatham, M.2    Schroeder, R.G.3
  • 10
    • 0000365294 scopus 로고    scopus 로고
    • A study of the relationship between quality management practices and performance in small businesses
    • Anderson, M. and Sohal, A. (1999), "A study of the relationship between quality management practices and performance in small businesses" in International Journal of Quality & Reliability Management, Vol. 16, No. 9, pp. 859-77.
    • (1999) International Journal of Quality & Reliability Management , vol.16 , Issue.9 , pp. 859-877
    • Anderson, M.1    Sohal, A.2
  • 11
    • 0002122302 scopus 로고    scopus 로고
    • Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage?
    • Anderson, S.W., Daly, J.D. and Johnson, M.F. (1999), "Why firms seek ISO 9000 certification: regulatory compliance or competitive advantage?" in Production and Operations Management, Vol. 8, No. 1, pp. 28-43.
    • (1999) Production and Operations Management , vol.8 , Issue.1 , pp. 28-43
    • Anderson, S.W.1    Daly, J.D.2    Johnson, M.F.3
  • 13
    • 51249177591 scopus 로고    scopus 로고
    • On the evaluation of structural equation model
    • Bagozzi, R.P. and Yi, Y. (1998), "On the evaluation of structural equation model" in Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94.
    • (1998) Journal of the Academy of Marketing Science , vol.16 , Issue.1 , pp. 74-94
    • Bagozzi, R.P.1    Yi, Y.2
  • 14
    • 0001137299 scopus 로고
    • Managing two fits of strategic human resource management
    • Baird, L. and Meshoulam, I. (1988), "Managing two fits of strategic human resource management" in Academy of Management Review, Vol. 13, No. 1, pp. 116-28.
    • (1988) Academy of Management Review , vol.13 , Issue.1 , pp. 116-128
    • Baird, L.1    Meshoulam, I.2
  • 15
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney, J. (1991), "Firm resources and sustained competitive advantage" in Journal of Management, Vol. 17, No. 1, pp. 99-120.
    • (1991) Journal of Management , vol.17 , Issue.1 , pp. 99-120
    • Barney, J.1
  • 17
    • 0030305469 scopus 로고    scopus 로고
    • The impact of human resource management on organizational performance: Progress and prospectors
    • Becker, B. and Gerhart, B. (1996), "The impact of human resource management on organizational performance: progress and prospectors" in Academy of Management Journal, Vol. 39, No. 4, pp. 779-801.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 779-801
    • Becker, B.1    Gerhart, B.2
  • 18
    • 0040834517 scopus 로고    scopus 로고
    • Identification of the critical factors of TQM
    • Black, S.A. and Porter, L.J. (1996), "Identification of the critical factors of TQM" in Decision Sciences, Vol. 27, No. 1, pp. 1-21.
    • (1996) Decision Sciences , vol.27 , Issue.1 , pp. 1-21
    • Black, S.A.1    Porter, L.J.2
  • 19
    • 0003056287 scopus 로고
    • Total quality and human resource management: Lessons learned from Baldbridge Award-winning companies
    • Blackburn, R. and Rosen, B. (1993), "Total quality and human resource management: lessons learned from Baldbridge Award-winning companies" in Academy of Management Executive, Vol. 7, No. 3, pp. 49-66.
    • (1993) Academy of Management Executive , vol.7 , Issue.3 , pp. 49-66
    • Blackburn, R.1    Rosen, B.2
  • 21
    • 18244400233 scopus 로고    scopus 로고
    • Does soft TQM predict employees' attitudes?
    • Boon, O.K., Arumugam, V. and Hwa, T.S. (2005), "Does soft TQM predict employees' attitudes?" in The TQM Magazine, Vol. 17, No. 3, pp. 278-89.
    • (2005) The TQM Magazine , vol.17 , Issue.3 , pp. 278-289
    • Boon, O.K.1    Arumugam, V.2    Hwa, T.S.3
  • 22
    • 33748713041 scopus 로고    scopus 로고
    • Relationships of TQM practices and employees' propensity to remain: An empirical case study
    • Boon, O.K., Veeri, A., Yin, L.K. and Vellapan, L.S. (2006), "Relationships of TQM practices and employees' propensity to remain: an empirical case study" in The TQM Magazine, Vol. 18, No. 5, pp. 528-41.
    • (2006) The TQM Magazine , vol.18 , Issue.5 , pp. 528-541
    • Boon, O.K.1    Veeri, A.2    Yin, L.K.3    Vellapan, L.S.4
  • 24
    • 84986021415 scopus 로고    scopus 로고
    • Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave
    • Boselie, P. and Wiele, T.v.d. (2002), "Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave" in Managing Service Quality, Vol. 12, No. 2, pp. 165-72.
    • (2002) Managing Service Quality , vol.12 , Issue.2 , pp. 165-172
    • Boselie, P.1    Wiele, T.V.D.2
  • 25
    • 57649100593 scopus 로고    scopus 로고
    • An empirical assessment of the EFQM excellence model: Evaluation as a TQM framework relative to the MBNQA model
    • Bou-Llusar, J.C., Escrig-Tena, A.B., Roca-Puig, V. and Beltrán-Martín, I. (2009), "An empirical assessment of the EFQM excellence model: evaluation as a TQM framework relative to the MBNQA model" in Journal of Operations Management, Vol. 27, No. 1, pp. 1-22.
    • (2009) Journal of Operations Management , vol.27 , Issue.1 , pp. 1-22
    • Bou-Llusar, J.C.1    Escrig-Tena, A.B.2    Roca-Puig, V.3    Beltrán-Martín, I.4
  • 26
    • 44049110630 scopus 로고
    • Total quality-oriented human resource management
    • Bowen, D.E. and Lawler, E.E. (1992), "Total quality-oriented human resource management" in Organizational Dynamics, Vol. 20, No. 4, pp. 29-41.
    • (1992) Organizational Dynamics , vol.20 , Issue.4 , pp. 29-41
    • Bowen, D.E.1    Lawler, E.E.2
  • 27
    • 2142770181 scopus 로고    scopus 로고
    • Understanding HRM-firm performance linkages: The role of the strength of the HRM system
    • Bowen, D.E. and Ostroff, C. (2004), "Understanding HRM-firm performance linkages: the role of the strength of the HRM system" in Academy of Management Review, Vol. 29, pp. 203-11.
    • (2004) Academy of Management Review , vol.29 , pp. 203-211
    • Bowen, D.E.1    Ostroff, C.2
  • 28
    • 0002613654 scopus 로고    scopus 로고
    • Human resource management in a total quality organizations environment: Shifting from a traditional to a TQHRM approach
    • Cardy, R.L. and Dobbins, G.H. (1996), "Human resource management in a total quality organizations environment: shifting from a traditional to a TQHRM approach" in Journal of Quality Management, Vol. 1, pp. 5-20.
    • (1996) Journal of Quality Management , vol.1 , pp. 5-20
    • Cardy, R.L.1    Dobbins, G.H.2
  • 29
    • 84965922989 scopus 로고
    • Appraising performance: Effective management or deadly management disease
    • Carson, K.P., Cardy, R.L. and Doobins, G.H. (1991), "Appraising performance: effective management or deadly management disease" in Group and Organization Studies, Vol. 16, pp. 143-59.
    • (1991) Group and Organization Studies , vol.16 , pp. 143-159
    • Carson, K.P.1    Cardy, R.L.2    Doobins, G.H.3
  • 30
    • 0009525077 scopus 로고    scopus 로고
    • Human resource management within purchasing management: Its relationship to total quality management success
    • Carter, J.R., Smeltzer, L.R. and Narasimha, R. (2000), "Human resource management within purchasing management: its relationship to total quality management success" in The Journal of Supply Chain Management, Spring, pp. 52-62.
    • (2000) The Journal of Supply Chain Management , Issue.Spring , pp. 52-62
    • Carter, J.R.1    Smeltzer, L.R.2    Narasimha, R.3
  • 31
    • 1642403130 scopus 로고
    • How HR drives TQM
    • Caudron, S. (1993), "How HR drives TQM" in Personnel Journal, Vol. 72, No. 8, pp. 48-80.
    • (1993) Personnel Journal , vol.72 , Issue.8 , pp. 48-80
    • Caudron, S.1
  • 32
    • 0002332110 scopus 로고    scopus 로고
    • Human resource management, TQM, and firm performance in small and medium-size enterprises
    • Chandler, G.N. and McEvoy, G.M. (2000), "Human resource management, TQM, and firm performance in small and medium-size enterprises" in Entrepreneurship Theory and Practice, Vol. 25, No. 1, pp. 43-57.
    • (2000) Entrepreneurship Theory and Practice , vol.25 , Issue.1 , pp. 43-57
    • Chandler, G.N.1    McEvoy, G.M.2
  • 33
    • 0032302158 scopus 로고    scopus 로고
    • The TQM paradox: Relations among TQM practices, plant performance, and customer satisfaction
    • Choi, T.Y., Eboch, K. and The, T.Q.M. (1998), "The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction" in Journal of Operations Management, Vol. 17, pp. 59-75.
    • (1998) Journal of Operations Management , vol.17 , pp. 59-75
    • Choi, T.Y.1    Eboch, K.2    The, T.Q.M.3
  • 34
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing construct
    • Churchill, J.L.C. (1979), "A paradigm for developing better measures of marketing construct" in Journal of Marketing Research, XVI, February, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.XVI , Issue.February , pp. 64-73
    • Churchill, J.L.C.1
  • 35
    • 0008319920 scopus 로고
    • Implementing total quality management: The role of human resources management
    • Clinton, R.J., Willianson, S. and Bethke, A.L. (1994), "Implementing total quality management: the role of human resources management" in SAM Advanced Management Journal, Spring, pp. 10-16.
    • (1994) SAM Advanced Management Journal , Issue.Spring , pp. 10-16
    • Clinton, R.J.1    Willianson, S.2    Bethke, A.L.3
  • 36
    • 33747277144 scopus 로고    scopus 로고
    • How much do high-performance work practices matter? A meta-analysis of their effects on organizational performance
    • Combs, J., Liu, Y., Hall, A. and Ketchen, D. (2006), "How much do high-performance work practices matter? A meta-analysis of their effects on organizational performance" in Personnel Psychology, Vol. 59, pp. 501-28.
    • (2006) Personnel Psychology , vol.59 , pp. 501-528
    • Combs, J.1    Liu, Y.2    Hall, A.3    Ketchen, D.4
  • 38
    • 0012052887 scopus 로고    scopus 로고
    • Quality-related action programs: Their impact on quality performance and firm performance
    • Curkovic, S., Vickery, S. and Dröge, C. (2000), "Quality-related action programs: their impact on quality performance and firm performance" in Decision Sciences, Vol. 31, No. 4, pp. 885-905.
    • (2000) Decision Sciences , vol.31 , Issue.4 , pp. 885-905
    • Curkovic, S.1    Vickery, S.2    Dröge, C.3
  • 41
    • 0010612318 scopus 로고
    • Management theory and total quality: Improving research and practice through theory development
    • Dean, J.W.J. and Bowen, D.E. (1994), "Management theory and total quality: improving research and practice through theory development" in Academy of Management Review, Vol. 19, No. 3, pp. 392-418.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 392-418
    • Dean, J.W.J.1    Bowen, D.E.2
  • 42
    • 0030305470 scopus 로고    scopus 로고
    • Modes of theorizing in strategic human resource management: Test of universalistic, contingency and configurational performance
    • Delery, E.J. and Doty, D.H. (1996), "Modes of theorizing in strategic human resource management: test of universalistic, contingency and configurational performance" in Academy of Management Journal, Vol. 39, No. 4, pp. 802-35.
    • (1996) Academy of Management Journal , vol.39 , Issue.4 , pp. 802-835
    • Delery, E.J.1    Doty, D.H.2
  • 44
    • 84989135218 scopus 로고
    • Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit
    • Dess, G.G. and Robinson, R.B. (1984), "Measuring organizational performance in the absence of objective measures: the case of the privately-held firm and conglomerate business unit" in Strategic Management Journal, Vol. 5, July-September, pp. 265-73.
    • (1984) Strategic Management Journal , vol.5 , Issue.July-September , pp. 265-273
    • Dess, G.G.1    Robinson, R.B.2
  • 45
    • 21344483530 scopus 로고
    • Typologies as a unique form of theory building: Toward improved understanding and modelling
    • Doty, D.H. and Glick, W.H. (1994), "Typologies as a unique form of theory building: toward improved understanding and modelling" in Academy of Management Review, Vol. 19, No. 2, pp. 230-51.
    • (1994) Academy of Management Review , vol.19 , Issue.2 , pp. 230-251
    • Doty, D.H.1    Glick, W.H.2
  • 46
    • 9444287340 scopus 로고
    • Fit, equifinality, and organizational effectiveness: A test of two configurational theories
    • Doty, D.H., Glick, W.H. and Huber, G.P. (1993), "Fit, equifinality, and organizational effectiveness: a test of two configurational theories" in Academy of Management Journal, Vol. 36, No. 6, pp. 1196-250.
    • (1993) Academy of Management Journal , vol.36 , Issue.6 , pp. 1196-1250
    • Doty, D.H.1    Glick, W.H.2    Huber, G.P.3
  • 47
    • 0003101207 scopus 로고    scopus 로고
    • Exploding the myth: Do all quality management practices contribute to superior quality performance?
    • Dow, D., Samson, D. and Ford, S. (1999), "Exploding the myth: do all quality management practices contribute to superior quality performance?" in Production and Operations Management, Vol. 8, No. 1, pp. 1-27.
    • (1999) Production and Operations Management , vol.8 , Issue.1 , pp. 1-27
    • Dow, D.1    Samson, D.2    Ford, S.3
  • 48
    • 0004481828 scopus 로고    scopus 로고
    • The effects of total quality management on corporate performance: An empirical investigation
    • Easton, G.S. and Jarrell, S.L. (1998), "The effects of total quality management on corporate performance: an empirical investigation" in Journal of Business, Vol. 71, No. 2, pp. 253-307.
    • (1998) Journal of Business , vol.71 , Issue.2 , pp. 253-307
    • Easton, G.S.1    Jarrell, S.L.2
  • 49
    • 21744461522 scopus 로고    scopus 로고
    • Psyco-social factors influencing practice of total quality management in some Nigerian organizations
    • Ehigie, B.O. and Akpan, R.C. (2005), "Psyco-social factors influencing practice of total quality management in some Nigerian organizations" in Journal of Managerial Psychology, Vol. 20, No. 5, pp. 335-79.
    • (2005) Journal of Managerial Psychology , vol.20 , Issue.5 , pp. 335-379
    • Ehigie, B.O.1    Akpan, R.C.2
  • 50
    • 18844379770 scopus 로고
    • Improving quality and organizational effectiveness go hand in hand through Deming management system
    • Elmuti, D. and AlDiab, T.F. (1995), "Improving quality and organizational effectiveness go hand in hand through Deming management system" in Journal of Business Strategies, Vol. 12, No. 1, pp. 86-98.
    • (1995) Journal of Business Strategies , vol.12 , Issue.1 , pp. 86-98
    • Elmuti, D.1    AlDiab, T.F.2
  • 51
    • 0442296670 scopus 로고    scopus 로고
    • Measuring the relationship between total quality management and sustainable competitive advantage: A resource based view
    • Escrig Tena, A.B., Bou Llusar, J.C. and Roca Puig, V. (2001), "Measuring the relationship between total quality management and sustainable competitive advantage: a resource based view" in Total Quality Management, Vol. 12, 7&8, pp. 932-8.
    • (2001) Total Quality Management , vol.12 , Issue.7-8 , pp. 932-938
    • Escrig Tena, A.B.1    Bou Llusar, J.C.2    Roca Puig, V.3
  • 53
    • 0028401194 scopus 로고
    • A framework for quality management research and an associated measurement instrument
    • Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and an associated measurement instrument" in Journal of Operations Management, Vol. 11, pp. 339-66.
    • (1994) Journal of Operations Management , vol.11 , pp. 339-366
    • Flynn, B.B.1    Schroeder, R.G.2    Sakakibara, S.3
  • 54
    • 0031169913 scopus 로고    scopus 로고
    • Total quality management in the supply chain: What is its impact on performance?
    • Forker, L.B., Mendez, D. and Hershauer, J.C. (1997), "Total quality management in the supply chain: what is its impact on performance?" in International Journal of Production Research, Vol. 35, No. 6, pp. 1681-701.
    • (1997) International Journal of Production Research , vol.35 , Issue.6 , pp. 1681-1701
    • Forker, L.B.1    Mendez, D.2    Hershauer, J.C.3
  • 55
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error" in Journal of Marketing Research, XXVII, February, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.XXVII , Issue.February , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 56
    • 0032496542 scopus 로고    scopus 로고
    • TQM impact on quality conformance and customer satisfaction: A causal model
    • Forza, C. and Filippini, R. (1998), "TQM impact on quality conformance and customer satisfaction: a causal model" in International Journal of Production Economics, Vol. 55, pp. 1-20.
    • (1998) International Journal of Production Economics , vol.55 , pp. 1-20
    • Forza, C.1    Filippini, R.2
  • 58
    • 33745257202 scopus 로고    scopus 로고
    • Quality management practices: A review of the literature
    • Fynes, B. (1999), "Quality management practices: a review of the literature" in Irish Business and Administrative Research, Vol. 19/20, No. 2, pp. 113-38.
    • (1999) Irish Business and Administrative Research , vol.19-20 , Issue.2 , pp. 113-138
    • Fynes, B.1
  • 59
    • 84933484573 scopus 로고
    • Can the personnel department survive quality management
    • Giles, E. and Williams, R. (1991), "Can the personnel department survive quality management" in Personnel Management, April, pp. 28-33.
    • (1991) Personnel Management , Issue.April , pp. 28-33
    • Giles, E.1    Williams, R.2
  • 61
    • 0029748939 scopus 로고    scopus 로고
    • TQM's impact on employee attitude
    • Guimaraes, T. (1996), "TQM's impact on employee attitude" in The TQM Magazine, Vol. 8, No. 5, pp. 20-5.
    • (1996) The TQM Magazine , vol.8 , Issue.5 , pp. 20-25
    • Guimaraes, T.1
  • 62
    • 1542526112 scopus 로고    scopus 로고
    • Enablers of total quality management implementation in manufacturing: A case study
    • Gunasekaran, A. (1999), "Enablers of total quality management implementation in manufacturing: a case study" in Total Quality Management, Vol. 10, No. 7, pp. 987-96.
    • (1999) Total Quality Management , vol.10 , Issue.7 , pp. 987-996
    • Gunasekaran, A.1
  • 63
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual, and practical issues
    • Hackman, J.R. and Wageman, R. (1995), "Total quality management: empirical, conceptual, and practical issues" in Administrative Science Quarterly, Vol. 40, pp. 309-42.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 309-342
    • Hackman, J.R.1    Wageman, R.2
  • 65
    • 0032355264 scopus 로고    scopus 로고
    • Market orientation and organizational performance: Is innovation a missing link?
    • Han, J.K., Kim, N. and Shrivastava, R. (1998), "Market orientation and organizational performance: is innovation a missing link?" in Journal of Marketing, Vol. 62, October, pp. 30-45.
    • (1998) Journal of Marketing , vol.62 , Issue.October , pp. 30-45
    • Han, J.K.1    Kim, N.2    Shrivastava, R.3
  • 66
    • 8344261582 scopus 로고    scopus 로고
    • Human capital and learning as a source of sustainable competitive advantage
    • Hatch, N.W. and Dyer, J.H. (2004), "Human capital and learning as a source of sustainable competitive advantage" in Strategic Management Journal, Vol. 25, No. 12, pp. 1155-78.
    • (2004) Strategic Management Journal , vol.25 , Issue.12 , pp. 1155-1178
    • Hatch, N.W.1    Dyer, J.H.2
  • 67
    • 0001496179 scopus 로고    scopus 로고
    • Quality awards and the market value of the firm: An empirical investigation
    • Hendricks, K.B. and Singhal, V.R. (1996), "Quality awards and the market value of the firm: an empirical investigation" in Management Science, Vol. 42, No. 3, pp. 415-36.
    • (1996) Management Science , vol.42 , Issue.3 , pp. 415-436
    • Hendricks, K.B.1    Singhal, V.R.2
  • 68
    • 0035342175 scopus 로고    scopus 로고
    • Firm characteristics, total quality management and financial performance: Firm characteristics, total quality management and financial performance
    • Hendricks, K.B. and Singhal, V.R. (2001a), "Firm characteristics, total quality management and financial performance: firm characteristics, total quality management and financial performance" in Journal of Operations Management, Vol. 19, pp. 269-85.
    • (2001) Journal of Operations Management , vol.19 , pp. 269-285
    • Hendricks, K.B.1    Singhal, V.R.2
  • 69
    • 0035295080 scopus 로고    scopus 로고
    • The long-run stock price performance of firms with effective TQM programs
    • Hendricks, K.B. and Singhal, V.R. (2001b), "The long-run stock price performance of firms with effective TQM programs" in Management Science, Vol. 47, No. 3, pp. 359-68.
    • (2001) Management Science , vol.47 , Issue.3 , pp. 359-368
    • Hendricks, K.B.1    Singhal, V.R.2
  • 70
    • 0043284386 scopus 로고    scopus 로고
    • The quest for the best: Human resource practices to attract and retain talent
    • Hiltrop, J.-M. (1999), "The quest for the best: human resource practices to attract and retain talent" in European Management Journal, Vol. 17, No. 4, pp. 422-30.
    • (1999) European Management Journal , vol.17 , Issue.4 , pp. 422-430
    • Hiltrop, J.-M.1
  • 71
    • 0002153455 scopus 로고
    • Writing about structural equation modeling
    • Hoyle, R.H. (Ed.), Sage, Thousand Oaks, CA
    • Hoyle, R.H. and Panter, A.T. (1995), "Writing about structural equation modeling" in Hoyle, R.H. (Ed.), Structural Equation Modelling, Sage, Thousand Oaks, CA, pp. 158-76.
    • (1995) Structural Equation Modelling , pp. 158-176
    • Hoyle, R.H.1    Panter, A.T.2
  • 72
    • 1542637471 scopus 로고    scopus 로고
    • An empirical study on quality management practices in Shangai manufacturing industries
    • Hua, H., Chin, K.S., Sun, H. and Xu, Y. (2000), "An empirical study on quality management practices in Shangai manufacturing industries" in Total Quality Management, Vol. 11, No. 8, pp. 1111-22.
    • (2000) Total Quality Management , vol.11 , Issue.8 , pp. 1111-1122
    • Hua, H.1    Chin, K.S.2    Sun, H.3    Xu, Y.4
  • 73
    • 11944259016 scopus 로고
    • Understanding human resource management in the context of organizations and their environments
    • Jackson, S.E. and Schuler, R.S. (1995), "Understanding human resource management in the context of organizations and their environments" in Annual Review of Psychology, Vol. 46, pp. 237-64.
    • (1995) Annual Review of Psychology , vol.46 , pp. 237-264
    • Jackson, S.E.1    Schuler, R.S.2
  • 76
    • 0030095255 scopus 로고    scopus 로고
    • Strategic human resource management within a resource-capability view of the firm
    • Kamoche, K. (1996), "Strategic human resource management within a resource-capability view of the firm" in Journal of Management Studies, Vol. 33, No. 2, pp. 213-33.
    • (1996) Journal of Management Studies , vol.33 , Issue.2 , pp. 213-233
    • Kamoche, K.1
  • 78
    • 0142253896 scopus 로고    scopus 로고
    • Human resource aspects of quality management: Evidence from MNEs operating in Greece
    • Kufidu, S. and Vouzas, F. (1998), "Human resource aspects of quality management: evidence from MNEs operating in Greece" in The International Journal of Human Resource Management, Vol. 9, No. 5, pp. 818-30.
    • (1998) The International Journal of Human Resource Management , vol.9 , Issue.5 , pp. 818-830
    • Kufidu, S.1    Vouzas, F.2
  • 80
    • 84986043579 scopus 로고    scopus 로고
    • Total quality management and its impact on middle managers and front-line workers
    • Lam, S.S.K. (1996), "Total quality management and its impact on middle managers and front-line workers" in Journal of Management, Vol. 15, No. 7, pp. 37-46.
    • (1996) Journal of Management , vol.15 , Issue.7 , pp. 37-46
    • Lam, S.S.K.1
  • 81
    • 33644806695 scopus 로고    scopus 로고
    • High-performance work system and firms' operational performance: The moderating role of technology
    • Larraza, M., Urtasun, A. and García, C. (2006), "High-performance work system and firms' operational performance: the moderating role of technology" in International Journal of Human Resource Management, Vol. 17, No. 1, pp. 70-85.
    • (2006) International Journal of Human Resource Management , vol.17 , Issue.1 , pp. 70-85
    • Larraza, M.1    Urtasun, A.2    García, C.3
  • 82
    • 0002599617 scopus 로고
    • Total quality management and employee involvement: Are they compatible?
    • Lawler, E.E. (1994), "Total quality management and employee involvement: are they compatible?" in Academy of Management Executive, Vol. 8, No. 1, pp. 68-76.
    • (1994) Academy of Management Executive , vol.8 , Issue.1 , pp. 68-76
    • Lawler, E.E.1
  • 84
    • 33749035258 scopus 로고    scopus 로고
    • Exploring soft versus hard factors for TQM implementation in small and medium-sized enterprises
    • Lewis, W.G., Pun, K.F. and Lalla, T.R.M. (2006), "Exploring soft versus hard factors for TQM implementation in small and medium-sized enterprises" in International Journal of Productivity and Performance Management, Vol. 55, No. 7, pp. 539-54.
    • (2006) International Journal of Productivity and Performance Management , vol.55 , Issue.7 , pp. 539-554
    • Lewis, W.G.1    Pun, K.F.2    Lalla, T.R.M.3
  • 85
    • 0001429002 scopus 로고
    • Human resource bundles and manufacturing performance: Organizational logic and flexible production systems in the world auto industry
    • MacDuffie, J.P. (1995), "Human resource bundles and manufacturing performance: organizational logic and flexible production systems in the world auto industry" in Industrial & Labor Relations Review, Vol. 48, No. 2, pp. 197-221.
    • (1995) Industrial & Labor Relations Review , vol.48 , Issue.2 , pp. 197-221
    • MacDuffie, J.P.1
  • 86
    • 1542524906 scopus 로고    scopus 로고
    • A systematic approach to quality improvements: The interactions between the technical, human and quality systems
    • Mandal, P., Howell, A. and Sohal, A.S. (1998), "A systematic approach to quality improvements: the interactions between the technical, human and quality systems" in Total Quality Management, Vol. 9, No. 1, pp. 79-100.
    • (1998) Total Quality Management , vol.9 , Issue.1 , pp. 79-100
    • Mandal, P.1    Howell, A.2    Sohal, A.S.3
  • 88
    • 58149211224 scopus 로고
    • Complementarities and fit strategy, structure and organizational change in manufacturing
    • Milgrom, P. and Roberts, J. (1995), "Complementarities and fit strategy, structure and organizational change in manufacturing" in Journal of Accounting & Economics, Vol. 19, No. 3, pp. 179-208.
    • (1995) Journal of Accounting & Economics , vol.19 , Issue.3 , pp. 179-208
    • Milgrom, P.1    Roberts, J.2
  • 89
    • 0003142896 scopus 로고    scopus 로고
    • TQM - a comparative approach
    • Mohanty, R.P. and Sethi, B.P. (1996), "TQM - a comparative approach" in Work Study, Vol. 45, No. 1, pp. 13-19.
    • (1996) Work Study , vol.45 , Issue.1 , pp. 13-19
    • Mohanty, R.P.1    Sethi, B.P.2
  • 90
    • 0001961723 scopus 로고
    • Total quality management: Practice and outcomes in the largest US firms
    • Mohrman, S.A., Tenkasi, R.V., Lawler, E.E. III and Ledford, G.E. Jr (1995), "Total quality management: practice and outcomes in the largest US firms" in Employee Relations, Vol. 17, No. 3, pp. 26-41.
    • (1995) Employee Relations , vol.17 , Issue.3 , pp. 26-41
    • Mohrman, S.A.1    Tenkasi, R.V.2    Lawler III, E.E.3    Ledford Jr., G.E.4
  • 91
    • 84888763892 scopus 로고
    • Measuring quality improvement: A management critique
    • Newall, D. and Dale, B. (1991), "Measuring quality improvement: a management critique" in Total Quality Management, Vol. 2, pp. 255-67.
    • (1991) Total Quality Management , vol.2 , pp. 255-267
    • Newall, D.1    Dale, B.2
  • 93
    • 0012071621 scopus 로고    scopus 로고
    • Current people management activities in world-class organizations
    • Oakland, S. and Oakland, J.S. (2001), "Current people management activities in world-class organizations" in Total Quality Management, Vol. 12, No. 6, pp. 773-88.
    • (2001) Total Quality Management , vol.12 , Issue.6 , pp. 773-788
    • Oakland, S.1    Oakland, J.S.2
  • 94
    • 21744436895 scopus 로고    scopus 로고
    • Total quality management implementation in Nigerian companies
    • Okokie, E.E. (1996), "Total quality management implementation in Nigerian companies" in Management Review, Vol. 2, pp. 93-9.
    • (1996) Management Review , vol.2 , pp. 93-99
    • Okokie, E.E.1
  • 95
    • 24944579022 scopus 로고    scopus 로고
    • How HR professionals drive TQM: A case study in an Indian organization
    • Palo, S. and Padhi, N. (2005), "How HR professionals drive TQM: a case study in an Indian organization" in The TQM Magazine, Vol. 17, No. 5, pp. 467-85.
    • (2005) The TQM Magazine , vol.17 , Issue.5 , pp. 467-485
    • Palo, S.1    Padhi, N.2
  • 97
    • 0003114898 scopus 로고
    • Product quality, cost position and business performance
    • Phillips, L., Chang, D.R. and Buzzell, R.D. (1983), "Product quality, cost position and business performance" in Journal of Marketing, Vol. 47, pp. 26-43.
    • (1983) Journal of Marketing , vol.47 , pp. 26-43
    • Phillips, L.1    Chang, D.R.2    Buzzell, R.D.3
  • 98
    • 0141907688 scopus 로고    scopus 로고
    • Common method variance in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P.M., MacKenzie, S.B., Lee, J.-Y. and Podsakoff, N.P. (2003), "Common method variance in behavioral research: a critical review of the literature and recommended remedies" in Journal of Applied Psychology, Vol. 88, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.-Y.3    Podsakoff, N.P.4
  • 100
    • 84989040364 scopus 로고
    • Total quality management as competitive advantage: A review and empirical study
    • Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study" in Strategic Management Journal, Vol. 16, pp. 15-37.
    • (1995) Strategic Management Journal , vol.16 , pp. 15-37
    • Powell, T.C.1
  • 101
    • 0020719013 scopus 로고
    • A spatial model of effectiveness criteria towards a competing values approach of organizational analysis
    • Quinn, R.E. and Rohrbaugh, J. (1983), "A spatial model of effectiveness criteria towards a competing values approach of organizational analysis" in Management Science, Vol. 29, No. 3, pp. 363-77.
    • (1983) Management Science , vol.29 , Issue.3 , pp. 363-377
    • Quinn, R.E.1    Rohrbaugh, J.2
  • 102
    • 0242269870 scopus 로고    scopus 로고
    • Leadership and HR focus in TQM research in Australia: An assessment and agenda
    • Rahman, S.-u. (2002), "Leadership and HR focus in TQM research in Australia: an assessment and agenda" in Benchmarking, Vol. 9, No. 5, pp. 485-505.
    • (2002) Benchmarking , vol.9 , Issue.5 , pp. 485-505
    • Rahman, S.-U.1
  • 103
    • 0442327863 scopus 로고    scopus 로고
    • Employee selection in a total quality management context: Taking a hard look at a soft issue
    • Rees, C.J. and Doran, E. (2001), "Employee selection in a total quality management context: taking a hard look at a soft issue" in Total Quality Management, Vol. 12, Nos 7/8, pp. 855-60.
    • (2001) Total Quality Management , vol.12 , Issue.7-8 , pp. 855-860
    • Rees, C.J.1    Doran, E.2
  • 104
    • 28844437998 scopus 로고    scopus 로고
    • A comparative study of human resource management practices and advance technology adoption of SMEs with and without ISO certification
    • Renuka, S.D. and Venkateshwara, B.A. (2006), "A comparative study of human resource management practices and advance technology adoption of SMEs with and without ISO certification" in Singapore Management Review, Vol. 28, No. 1, pp. 41-61.
    • (2006) Singapore Management Review , vol.28 , Issue.1 , pp. 41-61
    • Renuka, S.D.1    Venkateshwara, B.A.2
  • 105
    • 0344287076 scopus 로고    scopus 로고
    • Human resources management systems and organizational performance: An analysis of the Spanish manufacturing industry
    • Rodríguez, J.M. and Ventura, J. (2003), "Human resources management systems and organizational performance: an analysis of the Spanish manufacturing industry" in International Journal of Human Resource Management, Vol. 21, pp. 1206-26.
    • (2003) International Journal of Human Resource Management , vol.21 , pp. 1206-1226
    • Rodríguez, J.M.1    Ventura, J.2
  • 106
  • 107
    • 0032632415 scopus 로고    scopus 로고
    • The relationship between total quality management practices and operational performance
    • Samson, D. and Terziovski, M. (1999), "The relationship between total quality management practices and operational performance" in Journal of Operations Management, Vol. 17, pp. 393-409.
    • (1999) Journal of Operations Management , vol.17 , pp. 393-409
    • Samson, D.1    Terziovski, M.2
  • 108
    • 0345252386 scopus 로고    scopus 로고
    • Aragón Human resource management and business strategy links: An empirical study
    • Sanz, V.R., Sabater, S.R. and Aragón, S. (1999), "Aragón Human resource management and business strategy links: an empirical study" in The International Journal of Human Resource Management, Vol. 10, No. 4, pp. 655-71.
    • (1999) The International Journal of Human Resource Management , vol.10 , Issue.4 , pp. 655-671
    • Sanz, V.R.1    Sabater, S.R.2    Aragón, S.3
  • 109
    • 84962968942 scopus 로고
    • An instrument for measuring the critical factors of quality management
    • Saraph, J.V., Benson, P.G. and Schroeder, R. (1989), "An instrument for measuring the critical factors of quality management" in Decision Sciences, Vol. 20, No. 4, pp. 810-29.
    • (1989) Decision Sciences , vol.20 , Issue.4 , pp. 810-829
    • Saraph, J.V.1    Benson, P.G.2    Schroeder, R.3
  • 110
    • 28144456740 scopus 로고
    • Model and a research agenda for total quality management
    • Saunders, I. and Preston, A. (1994), "Model and a research agenda for total quality management" in Total Quality Management, Vol. 5, No. 4, pp. 185-202.
    • (1994) Total Quality Management , vol.5 , Issue.4 , pp. 185-202
    • Saunders, I.1    Preston, A.2
  • 111
    • 84968157980 scopus 로고
    • Human resource management lessons from a decade of total quality management and reengineering
    • Schonberger, R.J. (1994), "Human resource management lessons from a decade of total quality management and reengineering" in California Management Review, Vol. 36, No. 4, pp. 109-23.
    • (1994) California Management Review , vol.36 , Issue.4 , pp. 109-123
    • Schonberger, R.J.1
  • 113
    • 0011654761 scopus 로고
    • Deming quality improvement: Implications for human resource management as illustrated in a small company
    • Schuler, R.S. and Harris, D.L. (1991), "Deming quality improvement: implications for human resource management as illustrated in a small company" in Human Resource Planning, Vol. 14, No. 3, pp. 191-207.
    • (1991) Human Resource Planning , vol.14 , Issue.3 , pp. 191-207
    • Schuler, R.S.1    Harris, D.L.2
  • 114
    • 0001487278 scopus 로고
    • Organizational strategy and organizational level as determinants of human resource management practices
    • Schuler, R.S. and Jackson, S.E. (1987), "Organizational strategy and organizational level as determinants of human resource management practices" in Human Resource Planning, Vol. 10, No. 3, pp. 125-39.
    • (1987) Human Resource Planning , vol.10 , Issue.3 , pp. 125-139
    • Schuler, R.S.1    Jackson, S.E.2
  • 115
    • 0039618770 scopus 로고
    • The quest for quality excellence: Lessons from the Malcolm Baldrige National Quality Award
    • Shetty, Y.K. (1993), "The quest for quality excellence: lessons from the Malcolm Baldrige National Quality Award" in SAM Advanced Management Journal, Vol. 58, No. 42, pp. 34-40.
    • (1993) SAM Advanced Management Journal , vol.58 , Issue.42 , pp. 34-40
    • Shetty, Y.K.1
  • 116
    • 33845417243 scopus 로고    scopus 로고
    • Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study
    • Sila, I. (2007), "Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: an empirical study" in Journal of Operations Management, Vol. 25, pp. 83-109.
    • (2007) Journal of Operations Management , vol.25 , pp. 83-109
    • Sila, I.1
  • 118
    • 0030514255 scopus 로고    scopus 로고
    • HRM and TQM linkages - a comparative case analysis
    • Smyth, H. and Scullion, G. (1996), "HRM and TQM linkages - a comparative case analysis" in International Journal of Manpower, Vol. 17, Nos 6/7, pp. 89-105.
    • (1996) International Journal of Manpower , vol.17 , Issue.6-7 , pp. 89-105
    • Smyth, H.1    Scullion, G.2
  • 119
    • 84949388168 scopus 로고
    • Managing human resources for TQM: Possibilities and pitfalls
    • Snape, E., Wilkinson, A., Marchington, M. and Redman, T. (1995), "Managing human resources for TQM: possibilities and pitfalls" in Employee Relations, Vol. 17, No. 3, pp. 44-54.
    • (1995) Employee Relations , vol.17 , Issue.3 , pp. 44-54
    • Snape, E.1    Wilkinson, A.2    Marchington, M.3    Redman, T.4
  • 120
    • 0000802646 scopus 로고
    • Integrated manufacturing and human resource management: A human capital perspective
    • Snell, S.A. and Dean, J.W. Jr (1992), "Integrated manufacturing and human resource management: a human capital perspective" in Academy of Management Review, Vol. 35, No. 3, pp. 1-23.
    • (1992) Academy of Management Review , vol.35 , Issue.3 , pp. 1-23
    • Snell, S.A.1    Dean Jr., J.W.2
  • 121
    • 21844497330 scopus 로고
    • Strategic compensation for integrated manufacturing: The moderating effects of jobs and organizational inertia
    • Snell, S.A. and Dean, J.W. Jr (1994), "Strategic compensation for integrated manufacturing: the moderating effects of jobs and organizational inertia" in Academy of Management Journal, Vol. 37, No. 5, pp. 1109-40.
    • (1994) Academy of Management Journal , vol.37 , Issue.5 , pp. 1109-1140
    • Snell, S.A.1    Dean Jr., J.W.2
  • 122
    • 84986097863 scopus 로고    scopus 로고
    • Towards a TQM-driven HR performance evaluation: An empirical study
    • Soltani, E. (2003), "Towards a TQM-driven HR performance evaluation: an empirical study" in Employee Relations, Vol. 25, No. 4, pp. 347-70.
    • (2003) Employee Relations , vol.25 , Issue.4 , pp. 347-370
    • Soltani, E.1
  • 126
    • 0001361919 scopus 로고    scopus 로고
    • The link between total quality management practice and organizational performance
    • Terziovski, M. and Samson, D. (1999), "The link between total quality management practice and organizational performance" in International Journal of Quality & Reliability Management, Vol. 16, No. 3, pp. 226-37.
    • (1999) International Journal of Quality & Reliability Management , vol.16 , Issue.3 , pp. 226-237
    • Terziovski, M.1    Samson, D.2
  • 127
    • 1542355500 scopus 로고    scopus 로고
    • The effect of company size on the relationship between TQM strategy and organizational performance
    • Terziovski, M. and Samson, D. (2000), "The effect of company size on the relationship between TQM strategy and organizational performance" in The TQM Magazine, Vol. 12, No. 2, pp. 144-8.
    • (2000) The TQM Magazine , vol.12 , Issue.2 , pp. 144-148
    • Terziovski, M.1    Samson, D.2
  • 128
    • 0040774461 scopus 로고
    • Introducing the human side of total quality management into institutions community college
    • Thor, L.M. (1994), "Introducing the human side of total quality management into institutions community college" in Journal of Research and Practice, Vol. 18, No. 4, pp. 359-68.
    • (1994) Journal of Research and Practice , vol.18 , Issue.4 , pp. 359-368
    • Thor, L.M.1
  • 129
    • 0041842449 scopus 로고    scopus 로고
    • IT competency and firm performance: Is organizational learning a missing link
    • Tippins, M.J. and Sohi, R.S. (2003), "IT competency and firm performance: is organizational learning a missing link" in Strategic Management Journal, Vol. 24, No. 8, pp. 745-61.
    • (2003) Strategic Management Journal , vol.24 , Issue.8 , pp. 745-761
    • Tippins, M.J.1    Sohi, R.S.2
  • 130
    • 0003576023 scopus 로고    scopus 로고
    • The relationship between Herzberg's two-factor theory and quality improvement implementation
    • Utley, D.R., Wesbrook, J. and Turner, S. (1997), "The relationship between Herzberg's two-factor theory and quality improvement implementation" in Engineering Management Journal, Vol. 9, No. 3, pp. 5-13.
    • (1997) Engineering Management Journal , vol.9 , Issue.3 , pp. 5-13
    • Utley, D.R.1    Wesbrook, J.2    Turner, S.3
  • 131
    • 0000833421 scopus 로고
    • Measurement of business performance in strategy research: A comparison of approaches
    • Venkatraman, N. and Ramanujam, V. (1986), "Measurement of business performance in strategy research: a comparison of approaches" in Academy of Management Review, Vol. 1, No. 4, pp. 801-14.
    • (1986) Academy of Management Review , vol.1 , Issue.4 , pp. 801-814
    • Venkatraman, N.1    Ramanujam, V.2
  • 132
    • 0442270572 scopus 로고    scopus 로고
    • Training and education for TQM in commercial banking industry of South Africa
    • Vermeulen, W. and Crous, M.J. (2000), "Training and education for TQM in commercial banking industry of South Africa" in Managing Service Quality, Vol. 10, No. 1, pp. 64-7.
    • (2000) Managing Service Quality , vol.10 , Issue.1 , pp. 64-67
    • Vermeulen, W.1    Crous, M.J.2
  • 133
    • 1642330244 scopus 로고    scopus 로고
    • HR utilization and quality improvement: The reality and the rhetoric - the case of Greek industry
    • Vouzas, F. (2004), "HR utilization and quality improvement: the reality and the rhetoric - the case of Greek industry" in The TQM Magazine, Vol. 16, No. 2, pp. 125-35.
    • (2004) The TQM Magazine , vol.16 , Issue.2 , pp. 125-135
    • Vouzas, F.1
  • 134
    • 71849087811 scopus 로고    scopus 로고
    • Investigating the link between quality improvement efforts and strategic HRM in selected Greek industrial organizations implementing the new ISO 9000:2000
    • Vouzas, F. (2006), "Investigating the link between quality improvement efforts and strategic HRM in selected Greek industrial organizations implementing the new ISO 9000:2000" in Measuring Business Excellence, Vol. 10, No. 1, pp. 48-59.
    • (2006) Measuring Business Excellence , vol.10 , Issue.1 , pp. 48-59
    • Vouzas, F.1
  • 135
    • 34548163585 scopus 로고    scopus 로고
    • Investigating the human resources context and content on TQM, business excellence and ISO 9001:2000
    • Vouzas, F. (2007), "Investigating the human resources context and content on TQM, business excellence and ISO 9001:2000" in Measuring Business Excellence, Vol. 11, No. 3, pp. 21-9.
    • (2007) Measuring Business Excellence , vol.11 , Issue.3 , pp. 21-29
    • Vouzas, F.1
  • 136
    • 21344475737 scopus 로고
    • The contributions of total quality management to a theory of work performance
    • Waldman, D. (1994), "The contributions of total quality management to a theory of work performance" in Academy of Management Review, Vol. 19, No. 3, pp. 510-36.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 510-536
    • Waldman, D.1
  • 137
    • 0000711806 scopus 로고
    • The other side of quality: 'soft' issues and the human resource dimension
    • Wilkinson, A. (1992), "The other side of quality: 'soft' issues and the human resource dimension" in Total Quality Management, Vol. 3, No. 3, pp. 323-9.
    • (1992) Total Quality Management , vol.3 , Issue.3 , pp. 323-329
    • Wilkinson, A.1
  • 138
    • 84949401986 scopus 로고
    • TQM and the management of labour
    • Wilkinson, A., Allen, P. and Snape, E. (1991), "TQM and the management of labour" in Employee Relations, Vol. 13, No. 1, pp. 24-31.
    • (1991) Employee Relations , vol.13 , Issue.1 , pp. 24-31
    • Wilkinson, A.1    Allen, P.2    Snape, E.3
  • 139
    • 5644304612 scopus 로고
    • Manufacturing more effective TQM: Implications for the management of human resources
    • Wilkinson, A., Marchington, M. and Dale, B. (1994), "Manufacturing more effective TQM: implications for the management of human resources" in Research and Practice in Human Resource Management, Vol. 2, No. 1, pp. 69-88.
    • (1994) Research and Practice in Human Resource Management , vol.2 , Issue.1 , pp. 69-88
    • Wilkinson, A.1    Marchington, M.2    Dale, B.3
  • 140
    • 0005407190 scopus 로고
    • Does total quality management make a difference to employee attitude?
    • Wood, S. and Peccei, R. (1995), "Does total quality management make a difference to employee attitude?" in Employee Relations, Vol. 17, No. 3, pp. 52-62.
    • (1995) Employee Relations , vol.17 , Issue.3 , pp. 52-62
    • Wood, S.1    Peccei, R.2
  • 141
    • 0036081044 scopus 로고    scopus 로고
    • Desegregating HRM: A review and synthesis of micro and macro human resource management research
    • Wright, P.M. and Boswell, W.R. (2002), "Desegregating HRM: a review and synthesis of micro and macro human resource management research" in Journal of Management, Vol. 28, pp. 247-76.
    • (2002) Journal of Management , vol.28 , pp. 247-276
    • Wright, P.M.1    Boswell, W.R.2
  • 142
    • 0011994765 scopus 로고    scopus 로고
    • Human resources and the resource based view of the firm
    • Wright, P.M., Dunford, B.B. and Snell, S.A. (2001), "Human resources and the resource based view of the firm" in Journal of Management, Vol. 27, No. 6, pp. 701-21.
    • (2001) Journal of Management , vol.27 , Issue.6 , pp. 701-721
    • Wright, P.M.1    Dunford, B.B.2    Snell, S.A.3
  • 143
    • 0642313979 scopus 로고
    • Science, specific knowledge and total quality management
    • Wruck, H.H. and Jensen, M.C. (1994), "Science, specific knowledge and total quality management" in Journal of Accounting and Economics, Vol. 18, pp. 247-87.
    • (1994) Journal of Accounting and Economics , vol.18 , pp. 247-287
    • Wruck, H.H.1    Jensen, M.C.2
  • 144
    • 33645037892 scopus 로고    scopus 로고
    • The impact of human resource management practices on the implementation of total quality management: An empirical study on high tech firms
    • Yang, C.-C. (2006), "The impact of human resource management practices on the implementation of total quality management: an empirical study on high tech firms" in The TQM Magazine, Vol. 18, No. 2, pp. 162-73.
    • (2006) The TQM Magazine , vol.18 , Issue.2 , pp. 162-173
    • Yang, C.-C.1
  • 145
    • 33745866433 scopus 로고
    • The Japanese approach to quality management - a human resource perspective
    • Yang, J.Z. (1994), "The Japanese approach to quality management - a human resource perspective" in Journal of Organizational Change Management, Vol. 7, No. 3, pp. 44-64.
    • (1994) Journal of Organizational Change Management , vol.7 , Issue.3 , pp. 44-64
    • Yang, J.Z.1
  • 148
    • 0442309292 scopus 로고    scopus 로고
    • Developing a model of quality management methods and evaluating their effects on business performance
    • Zhang, Z. (2000), "Developing a model of quality management methods and evaluating their effects on business performance" in Total Quality Management, Vol. 11, No. 1, pp. 129-37.
    • (2000) Total Quality Management , vol.11 , Issue.1 , pp. 129-137
    • Zhang, Z.1
  • 149
    • 33751218296 scopus 로고    scopus 로고
    • Reflections on replication in OM research and this special issue
    • Frohlich, T. and Dixon, J.R. (2006), "Reflections on replication in OM research and this special issue" in Journal of Operations Management, Vol. 24, pp. 865-7.
    • (2006) Journal of Operations Management , vol.24 , pp. 865-867
    • Frohlich, T.1    Dixon, J.R.2
  • 150
    • 44649197868 scopus 로고    scopus 로고
    • A replication and extension of quality management into the supply chain
    • Kaynak, H. and Hartley, J.L. (2008), "A replication and extension of quality management into the supply chain" in Journal of Operations Management, Vol. 26, pp. 468-89.
    • (2008) Journal of Operations Management , vol.26 , pp. 468-489
    • Kaynak, H.1    Hartley, J.L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.