Islamic hospitality in the UAE: Indigenization of products and human capital

Journal of Islamic Marketing

Volumn 1, Issue 1, 2010, Pages 9-24

  Stephenson, Marcus L ^a   Russell, Karl A ^b   Edgar, David ^c  

^a MIDDLESEX UNIVERSITY DUBAI   (United Arab Emirates)

^b LONDON METROPOLITAN UNIVERSITY   (United Kingdom)

^c GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

Author keywords

Employment; Hospitality services; Human capital; Islam; Skills; Tourism; United Arab Emirates

Indexed keywords

EID: 78649648497     PISSN: 17590833     EISSN: 17590841     Source Type: Journal    
DOI: 10.1108/17590831011026196     Document Type: Article

References (58)

1. Al-Ali, J. (2008), “Emiratisation: drawing UAE nationals into their surging economy”, International Journal of Sociology and Social Policy, Vol. 28 Nos 9 / 10, pp. 365-379.
2. Al-Hamarneh, A. and Steiner, C. (2004), “Islamic tourism: rethinking the strategies of tourism development in the Arab world after September 11, 2001”, Comparative Studies of South Asia, Africa and the Middle East, Vol. 24 No. 1, pp. 18-27.
3. Ali, A.J. (1989), “Decision style and work satisfaction of Arab Gulf executives: a cross-national study”, International Studies of Management and Organisation, Vol. 19, pp. 22-37.
4. Ali, A.J. (2002), “Islamic perspectives on organisational development”, in Ed. Kaynak, E. and Ed. Sarvan, F.D. (Eds), The Impact of Globalization on World Business in the New Millennium: Competition, Cooperation, Environment, and Development, The International Management Development Association, Hummelstown, PA, pp. 151-8.
5. Amidon, D.M., Formica, P. and Mercier-Laurent, E. (Eds) (2006), Knowledge Economics: Principles, Practices and Policies, Tartu University Press, Tartu.
6. Amoah, V.A. and Baum, T. (1997), “Tourism education: policy versus practice”, International Journal of Contemporary Hospitality Management, Vol. 9 No. 2, pp. 5-12.
7. Atiyyah, H.S. (1992), “Research note: research in Arab countries”, Organisation Studies, Vol. 13 No. 1, pp. 105-112.
8. Au, N. and Ekiz, E.H. (2009), “Issues and opportunities of internet hotel marketing in developing countries”, Journal of Travel and Tourism, Vol. 26 No. 3, pp. 225-243.
9. Bains, E. (2009), “Lack of power holds back industry”, Middle East Business Intelligence, Vol. 53 No. 22, pp. 36-37.
10. Bakr, A. (2008 a), “Islamic hotels have room for growth”, The National, 23 April, p. 8.
11. Bakr, A. (2008 b), “Tough time for hotels in staff search”, The National, 29 April, p. 6.
12. Baum, T. (2006), “Reflections on the nature of skills in the experience economy: challenging traditional skills models in hospitality”, Journal of Hospitality and Tourism Management, Vol. 13 No. 2, pp. 124-135.
13. Din, K.H. (1989), “Islam and tourism: patterns, issues and options”, Annals of Tourism Research, Vol. 16, pp. 542-563.
14. EIU (2006), United Arab Emirates: Country Profile 2006, Economist Intelligence Unit, London.
15. Elbe, J., Hallén, L. and Axelsson, B. (2009), “The destination-management organisation and the integrative destination-marketing process”, The International Journal of Tourism Research, Vol. 11 No. 3, pp. 283-296.
16. Emirates Business (2008 a), “Almulla to invest $2bn in Islamic hotels”, Emirates Business, 4 March, p. 8.
17. Emirates Business (2008 b), “Economic threat that haunts UAE”, Emirates Business, 10 April, p. 21.
18. Euromonitor International (2008), Travel and Tourism in the United Arab Emirates, London Euromonitor International, London, October.
19. Express Hospitality (2008), “Dubai's maharat training programme moves to the next level”, 16-29 February, available at: www.experesshospitality.com (accessed 25 May 2008).
20. Forstenlechner, I. (2008), “Workforce nationalization in the UAE: image versus integration”, Education, Business and Society – Contemporary Middle Eastern Issues, Vol. 1 No. 2, pp. 82-91.
21. Fox, J.W., Mourtada-Sabbah, N. and al-Mutawa, M. (2006 a), “Heritage revivalism in Sharjah”, in Ed. Fox, J.W., Ed. Mourtada-Sabbah, N. and Ed. al-Mutawa, M. (Eds), Globalisazation in the Gulf, Routledge, London, pp. 266-287.
22. Fox, J.W., Mourtada-Sabbah, N. and al-Mutawa, M. (2006 b), “The Arab Gulf region: traditionalism globalized or globalization traditionalized?”, in Ed. Fox, J.W., Ed. Mourtada-Sabbah, N. and Ed. al-Mutawa, M. (Eds), Globalisazation and the Gulf, Routledge, London, pp. 3-59.
23. Freire, J.R. (2009), “‘Local people’ a critical dimension for place brands”, Journal of Brand Management, Vol. 16 No. 7, pp. 420-438.
24. Govers, R. and Go, F.M. (2005), “Projected destination image online: website content analysis of pictures and text”, Information Technology, Vol. 7 No. 2, pp. 73-89.
25. Hankinson, G. (2009), “Managing destination brands: establishing a theoretical foundation”, Journal of Marketing Management, Vol. 25 Nos 1 / 2, pp. 97-115.
26. Hazbun, W. (2008), Beaches, Ruins, Resorts: The Politics of Tourism in the Arab World, University of Minnesota Press, London.
27. Horner, S. and Swarbrooke, J. (2005), International Cases in Tourism Management, Butterworth Heinemann, London, pp. 105-110.
28. Hudson, S. and Ritchie, J.R.B. (2009), “Branding a memorable destination experience: the case of ‘Brand Canada’”, The International Journal of Tourism Research, Vol. 11 No. 2, pp. 217-228.
29. Langton, J. (2008), “Tomorrow's leaders today”, The National, 28 April, pp. 2-3.
30. Litttlejohn, D. and Watson, S. (2004), “Developing graduate managers for hospitality and tourism”, International Journal of Contemporary Hospitality Management, Vol. 16 No. 7, pp. 408-414.
31. Mc Cartney, G., Butler, R. and Bennett, M. (2008), “A strategic use of the communication mix in the destination image-formation process”, Journal of Travel Research, Vol. 47 No. 2, pp. 183-196.
32. Mc Cartney, G., Butler, R. and Bennett, M. (2009), “Positive tourism image perceptions attract travellers – fact or fiction? The case of Beijing visitors to Macao”, Journal of Vacation Marketing, Vol. 15 No. 2, pp. 179-193.
33. Mashood, N., Verhoeven, H. and Chansarkar, B. (2009), “Emiratisation, Omanisation and Saudisation – common causes: common solutions?”, Proceedings of the Tenth International Business Research Conference, Crowne Plaza Hotel, Dubai, 16-17 April.
34. Maysami, R.C. and Kwon, W.J. (1999), “An analysis of Islamic takaful insurance: a cooperative insurance mechanism”, Journal of Insurance Regulation, Vol. 18 No. 1, pp. 109-132.
35. Metaxas, T. (2009), “Place marketing, strategic planning and competitiveness: the case of Malta”, European Planning Studies, Vol. 17 No. 9, pp. 1357-78.
36. Mona, H. (2006), “Pious entertainment in Beruit: Al-Saha traditional village”, ISIM Review “Popular Piety”, Vol. 17, pp. 10-11.
37. Orbasli, A. (2007), “The ‘Islamic’ city and tourism: managing conservation and tourism in traditional neighbourhoods”, in Ed. Daher, R.F. (Ed.), Tourism in the Middle East: Continuity, Change and Transformation, Channel View Publications, Clevedon, pp. 161-187.
38. Paradkar, S. (2006), “Preserving a slice of life”, Friday Magasine: Gulf News, Vol. 21, pp. 26-32.
39. Raybould, M. and Wilkins, H. (2006), “Generic skills for hospitality management: a comparative study of management expectations and student perceptions”, Journal of Hospitality and Tourism Management, Vol. 13 No. 2, pp. 177-188.
40. Rees, C.J., Mamman, A. and Bin Braik, A. (2007), “Emiratization as a strategic HRM change initiative: case study evidence from a UAE petroleum company”, International Journal of Human Resource Management, Vol. 18 No. 1, pp. 33-53.
41. Rewtrakunphaiboon, W. and Oppewal, H. (2008), “Effects of package holiday information presentation on destination choice”, Journal of Travel Research, Vol. 47 No. 2, pp. 127-136.
42. RME (2005), “Cityscape boosts ME property development”, Retail Middle East, Vol. 2 No. 9, pp. 84-87.
43. Saeed, M., Ahmed, Z.U. and Mukhtar, S. (2001), “International marketing ethics from an Islamic perspective: a value-maximization approach”, Journal of Business Ethics, Vol. 32 No. 2, pp. 127-42, (Part 2); Dordrecht.
44. Saeed, M., Syeda-Masooda, M. and Ahmed, Z.U. (2002), “Islamic principles governing business and entrepreneurial behavior”, in Ed. Kaynak, E. and Ed. Sarvan, F.D. (Eds), The Impact of Globalization on World Business in the New Millennium: Competition, Cooperation, Environment, and Development, The International Management Development Association, Hummelstown, PA, pp. 793-9.
45. Saif, J. (2009), “Leadership: an Arab perspective”, The Supply Chain and Logistics Link, April, pp. 56-57.
46. Sharpley, R. (2008), “Planning for tourism: the case of Dubai”, Tourism and Hospitality Planning and Development, Vol. 5 No. 1, pp. 13-30.
47. Shihab, M. (2001), “Economic development in the UAE”, in Ed. Al Abed, I. and Ed. Hellyer, P. (Eds), United Arab Emirates: A New Perspective, Trident Press, London, pp. 249-259.
48. Steiner, C. (2009), “From heritage to hyperreality? Prospects for tourism development in the Middle East between Petra and the Palm”, paper presented at the Conference: Traditions and Transformations: Tourism, Heritage and Cultural Change in the Middle East and North Africa Region in Amman, Jordan, 4-7 April.
49. Stephenson, M.L. and Ali-Knight, J. (2009), “Societal and social implications of Dubai's tourism industry: a sociological assessment”, paper presented at the Conference: Traditions and Transformations: Tourism, Heritage and Cultural Change in the Middle East and North Africa Region in Amman, Jordan, 4-7 April.
50. Taylor, L. (2009), “The halal revolution”, Arabian Business.com, 10 July, available at: www.arabianbusiness.com/561277 (accessed 10 September 2009).
51. Van Der Wagen, L. (2006), “Vocational curriculum for Australian service industries: standardised learning for diverse service environments”, Journal of Hospitality and Tourism Management, Vol. 13 No. 2, pp. 177-188.
52. Wang, Y. (2008 a), “Collaborative destination marketing: roles and strategies of convention and visitors bureaus”, Journal of Vacation Marketing, Vol. 14 No. 3, pp. 191-209.
53. Wang, Y. (2008 b), “Collaborative destination marketing: understanding the dynamic process”, Journal of Travel Research, Vol. 47 No. 2, pp. 51-166.
54. Yaqoob, T. (2009), “Hotels seek to satisfy low budget travelers”, The National, 11 April, p. 8.
55. Yasin, M. (1996), “Entrepreneurial effectiveness and achievement in the Arab culture: new evidence to rekindle interest in an old predictor”, Journal of Business Research, Vol. 35, pp. 69-77.
56. Yasin, M.M. and Stahl, J. (1990), “An investigation of managerial motivational effectiveness in the Arab culture”, International Studies of Management and Organisations, Vol. 20 No. 3, pp. 69-78.
57. Yousef, M. (2009), “Emiratis shunning public sector, too”, The National, 25 March, p. 5.
58. Masoud, T.E. (1999), “The Arabs and Islam: the troubled search for legitimacy”, Daedalus, Vol. 128 No. 2, pp. 127-147.