Customer satisfaction

International Journal of Health Care Quality Assurance

Volumn 19, Issue 1, 2006, Pages 8-31

  Vukmir, Rade B ^a  

^a Northwest 931 Montefiore Hospital   (United States)

Author keywords

Customer satisfaction; Customer service management; Medical practice; Process management

Indexed keywords

CONFLICT; DEMOGRAPHY; DOCTOR PATIENT RELATION; EMERGENCY HEALTH SERVICE; EMPATHY; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; REVIEW; STANDARD; UTILIZATION REVIEW;

COMMUNICATION; DEMOGRAPHY; DISSENT AND DISPUTES; EFFICIENCY, ORGANIZATIONAL; EMERGENCY SERVICE, HOSPITAL; EMPATHY; HOSPITAL-PATIENT RELATIONS; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PROCESS ASSESSMENT (HEALTH CARE); QUALITY ASSURANCE, HEALTH CARE;

EID: 33644589035     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860610642573     Document Type: Review

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