메뉴 건너뛰기




Volumn 42, Issue 4, 2003, Pages 321-337

Plane Truth: A Qualitative Study of Employee Dishonesty in the Airline Industry

Author keywords

Airlines; Customer service; Dishonesty; Ethics; Qualitative research

Indexed keywords


EID: 0346040114     PISSN: 01674544     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1022579909460     Document Type: Review
Times cited : (36)

References (28)
  • 1
    • 0032346280 scopus 로고
    • Predicting Behavior from Actions in the Past: Repeated Decision Making or a Matter of Habit?
    • Aarts, H., B. Verplanken and A. van Knippenberg: 1993, 'Predicting Behavior from Actions in the Past: Repeated Decision Making or a Matter of Habit?', Journal of Applied Social Psychology 28(15) (August), 1355-1374.
    • (1993) Journal of Applied Social Psychology , vol.28 , Issue.15 AUGUST , pp. 1355-1374
    • Aarts, H.1    Verplanken, B.2    Van Knippenberg, A.3
  • 2
    • 0006213240 scopus 로고
    • Why Honesty is a Hard Virtue
    • O. Flanagan and A. O. Rorty (eds.) (MIT Press, Cambridge)
    • Baier, A.: 1993, 'Why Honesty is a Hard Virtue', in O. Flanagan and A. O. Rorty (eds.), Identity, Character and Morality: Essays in Moral Psychology (MIT Press, Cambridge), pp. 259-282.
    • (1993) Identity, Character and Morality: Essays in Moral Psychology , pp. 259-282
    • Baier, A.1
  • 4
    • 0032351869 scopus 로고    scopus 로고
    • Behavioral Routines in Decision Making: The Effects of Novelty in Task Presentation and Time Pressure on Routine Maintenance and Deviation
    • Betsch, T., K. Fiedler and J. Brinkmann: 1998, 'Behavioral Routines in Decision Making: The Effects of Novelty in Task Presentation and Time Pressure on Routine Maintenance and Deviation', European Journal of Social Psychology 28(6) (Nov-Dec), 861-878.
    • (1998) European Journal of Social Psychology , vol.28 , Issue.6 NOV-DEC , pp. 861-878
    • Betsch, T.1    Fiedler, K.2    Brinkmann, J.3
  • 5
    • 0003772051 scopus 로고
    • Random House, New York
    • Bok, S.: 1989, Lying (Random House, New York).
    • (1989) Lying
    • Bok, S.1
  • 6
    • 84936824321 scopus 로고
    • Matching People and Organizations: Selection and Socialization in Public Accounting Firms
    • Chatman, J. A.: 1991, 'Matching People and Organizations: Selection and Socialization in Public Accounting Firms', Administrative Science Quarterly 36, 459-484.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 459-484
    • Chatman, J.A.1
  • 7
    • 0001920086 scopus 로고
    • Prototype Semantics
    • Coleman, L. and P. Kay: 1981, 'Prototype Semantics', Language 57(1), 26-44.
    • (1981) Language , vol.57 , Issue.1 , pp. 26-44
    • Coleman, L.1    Kay, P.2
  • 9
    • 0004252051 scopus 로고
    • W.W. Norton & Company, New York
    • Ekman, P.: 1992, Telling Lies (W.W. Norton & Company, New York).
    • (1992) Telling Lies
    • Ekman, P.1
  • 12
    • 0000649106 scopus 로고
    • Employee Theft as a Reaction to Underpayment Inequity: The Hidden Cost of Pay Cuts
    • Greenberg, J.: 1990, 'Employee Theft as a Reaction to Underpayment Inequity: The Hidden Cost of Pay Cuts', Journal of Applied Psychology 75(5), 561-568.
    • (1990) Journal of Applied Psychology , vol.75 , Issue.5 , pp. 561-568
    • Greenberg, J.1
  • 13
    • 38249005488 scopus 로고
    • Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity
    • Greenberg, J.: 1993, 'Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity', Organizational Behavior and Human Decision Processes 54, 81-103.
    • (1993) Organizational Behavior and Human Decision Processes , vol.54 , pp. 81-103
    • Greenberg, J.1
  • 14
    • 0006937742 scopus 로고    scopus 로고
    • Why Do Workers Bite the Hands That Feed Them? Employee Theft as a Social Exchange Process
    • Greenberg, J. and K. S. Scott: 1996, 'Why Do Workers Bite the Hands That Feed Them? Employee Theft as a Social Exchange Process', Research in Organizational Behavior 18, 111-156.
    • (1996) Research in Organizational Behavior , vol.18 , pp. 111-156
    • Greenberg, J.1    Scott, K.S.2
  • 15
    • 21144482016 scopus 로고
    • Lying, Deceit, and Subterfuge: A Model of Dishonesty in the Workplace. Focused Issue: The Legalistic Organization
    • Grover, S. L.: 1993, 'Lying, Deceit, and Subterfuge: A Model of Dishonesty in the Workplace. Focused Issue: The Legalistic Organization', Organization Science 4(3) (August), 478-495.
    • (1993) Organization Science , vol.4 , Issue.3 AUGUST , pp. 478-495
    • Grover, S.L.1
  • 16
    • 0000894712 scopus 로고
    • Factors Influencing Lying in Organizations: A Comparison of Role Conflict and Self-Benefit Theories
    • Grover, S. L.: 1994, 'Factors Influencing Lying In Organizations: A Comparison of Role Conflict and Self-Benefit Theories', Journal of Business Ethics 13(4) (April), 295-303.
    • (1994) Journal of Business Ethics , vol.13 , Issue.4 APRIL , pp. 295-303
    • Grover, S.L.1
  • 18
    • 84933488581 scopus 로고
    • Deviance in the Fast-Food Restaurant: Correlates of Employee Theft, Altruism, and Counter-productivity
    • Hollinger, R. C., K. B. Slora and W. Terris: 1992, 'Deviance in the Fast-Food Restaurant: Correlates of Employee Theft, Altruism, and Counter-productivity', Deviant Behavior; An Interdisciplinary Journal 13, 155-184.
    • (1992) Deviant Behavior; An Interdisciplinary Journal , vol.13 , pp. 155-184
    • Hollinger, R.C.1    Slora, K.B.2    Terris, W.3
  • 19
    • 0002495948 scopus 로고
    • Lying and Deception A Behavioral Model
    • M. H. Bazerman and R. J. Lewicki (eds.) (Sage, Beverly Hills, CA)
    • Lewicki, R. J.: 1983, 'Lying and Deception A Behavioral Model', in M. H. Bazerman and R. J. Lewicki (eds.), Negotiating in Organizations (Sage, Beverly Hills, CA), pp. 68-90.
    • (1983) Negotiating in Organizations , pp. 68-90
    • Lewicki, R.J.1
  • 22
    • 0032385513 scopus 로고    scopus 로고
    • Habit and Intention in Everyday Life: The Multiple Processes by Which Past Behavior Predicts Future Behavior
    • Ouellette, J. A. and W. Wood: 1998, 'Habit and Intention in Everyday Life: The Multiple Processes by Which Past Behavior Predicts Future Behavior', Psychological Bulletin 124(1) (July), 54-74.
    • (1998) Psychological Bulletin , vol.124 , Issue.1 JULY , pp. 54-74
    • Ouellette, J.A.1    Wood, W.2
  • 23
    • 0347034598 scopus 로고    scopus 로고
    • Lying: The Impact of Decision Context
    • Ross, W. T. and D. C. Robertson: 2000, 'Lying: The Impact of Decision Context', Business Ethics Quarterly 10(2) (April), 409-440.
    • (2000) Business Ethics Quarterly , vol.10 , Issue.2 APRIL , pp. 409-440
    • Ross, W.T.1    Robertson, D.C.2
  • 24
    • 84992999633 scopus 로고
    • The People Make the Place
    • Schneider, B.: 1987, 'The People Make the Place', Personnel Psychology 40, 437-453.
    • (1987) Personnel Psychology , vol.40 , pp. 437-453
    • Schneider, B.1
  • 27
    • 0001682783 scopus 로고
    • When Do Employees Choose Deceptive Tactics to Stop Unwanted Organizational Change?: A Relational Perspective
    • R. J. Bies, J. Lewicki Roy and B. H. Sheppard (eds.) (JAI Press, Greenwich, CT)
    • Shapiro, D. L., R. J. Lewicki and P. Devine: 1995, 'When Do Employees Choose Deceptive Tactics to Stop Unwanted Organizational Change?: A Relational Perspective', in R. J. Bies, J. Lewicki Roy and B. H. Sheppard (eds.), Research on Negoatiation in Organizations (JAI Press, Greenwich, CT), pp. 155-184.
    • (1995) Research on Negoatiation in Organizations , pp. 155-184
    • Shapiro, D.L.1    Lewicki, R.J.2    Devine, P.3
  • 28
    • 0000036451 scopus 로고
    • Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores
    • Sutton, R. I. and Anat Rafaeli: 1988, 'Untangling The Relationship Between Displayed Emotions and Organizational Sales: The Case of Convenience Stores', Academy of Management Journal 21(3), 461-487.
    • (1988) Academy of Management Journal , vol.21 , Issue.3 , pp. 461-487
    • Sutton, R.I.1    Rafaeli, A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.