Consumer service quality assessments and future revenues in small businesses: A case study

Services Marketing Quarterly

Volumn 31, Issue 4, 2010, Pages 381-419

  von Freymann, Jeffrey W ^a   Cuffe, Barry ^a  

^a WINGATE UNIVERSITY   (United States)

Author keywords

Emotion; Grocery store formats; Service quality assessments; Servqual; Small business services; Store choice

Indexed keywords

EID: 77957245116     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1080/15332969.2010.510720     Document Type: Article

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