Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool

Water Resources Management

Volumn 24, Issue 12, 2010, Pages 3033-3050

  Franceschini, Fiorenzo ^a   Galetto, Maurizio ^a   Turina, Elisa ^a  

^a POLITECNICO DI TORINO   (Italy)

Author keywords

PZB model; Quality measurement; Service quality; SERVQUAL; Water and sewage service

Indexed keywords

CONCEPTUAL MODEL; DATA COLLECTION; MONITORING TOOLS; OVERALL COSTS; PERCEIVED QUALITY; PZB MODEL; QUALITY MEASUREMENTS; SERVICE PROVIDER; SERVICE QUALITY; SERVQUAL; SEWAGE SERVICES; SOFTWARE APPLICATIONS; STATISTICAL ANALYSIS;

MONITORING; QUALITY FUNCTION DEPLOYMENT; QUALITY OF SERVICE; SALES; SEWAGE;

QUALITY CONTROL;

DATA ACQUISITION; METHODOLOGY; MONITORING SYSTEM; NUMERICAL MODEL; SEWAGE; STATISTICAL ANALYSIS; WATER MANAGEMENT; WATER QUALITY;

EID: 77956175939     PISSN: 09204741     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11269-010-9593-0     Document Type: Article

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