Analysing service quality: The case of a US military club

Total Quality Management and Business Excellence

Volumn 16, Issue 8-9, 2005, Pages 955-967

  Barnes, Bradley R ^a   Sheys, Tom ^a   Morris, D S ^a  

^a UNIVERSITY OF LEEDS   (United Kingdom)

Author keywords

Service quality; Services marketing; SERVQUAL

Indexed keywords

EID: 27844490113     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500163102     Document Type: Conference Paper

References (19)

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