Performance management practices, employee attitudes and managed performance

International Journal of Educational Management

Volumn 24, Issue 6, 2010, Pages 507-530

  Kagaari, James ^a   Munene, John C ^b   Ntayi, Joseph Mpeera ^a  

^a KYAMBOGO UNIVERSITY   (Uganda)

^b MAKERERE UNIVERSITY BUSINESS SCHOOL   (Uganda)

Author keywords

Developing countries; Employee attitudes; Performancemanagement systems; Uganda; Universities

Indexed keywords

EID: 77956071135     PISSN: 0951354X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513541011067683     Document Type: Article

References (89)

1. Adsit, D., London, M., Crom, S. and Jones, D. (1996), "Relationships between employee attitudes, customer satisfaction and departmental performance", Journal of Management Development, Vol. 15 No. 1, pp. 62-75.
2. Amit, R. and Schoemaker, P.J. (1993), "Strategic assets and organisational rent", Strategic Management Journal, Vol. 14, pp. 33-46.
3. Armstrong, M. (2000), Performance Management: Key Strategies and Practical Guidances, Kogan Page, London.
4. Armstrong, M. and Baron, A. (1998), Performance Management - The New Realities, The Institute for Personnel Development, London.
5. Armstrong, M. and Baron, A. (2007), Performance Management: A Strategic and Integrated Approach to Achieve Success, Jaico Publishing House, Mumbai.
6. Augier, M. and Teece, D.J. (2006), "Understanding complex organisation: the role of know-how, internal structure and human behavior in the evolutions of capabilities", Industrial and Corporate Change, Vol. 15 No. 2, pp. 395-416.
7. Baptiste, N.R. (2008), "Tightening the link between employee wellbeing at work and performance", Management Decision, Vol. 46 No. 2, pp. 289-304.
8. Barney, J.B. and Zajac, E. (1994), "Competitive organisational behaviour: toward an organisationally-based theory of competitive advantage", Strategic Management Journal, Vol. 15, pp. 5-9.
9. Baron, R.M. and Kenny, D.A. (1986), "The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, Vol. 51 No. 6, pp. 1173-82.
10. Bateman, T. (1986), "The escalation of commitment in sequential decision-making", Decision Sciences, Vol. 17, pp. 33-49.
11. Bowman, C. and Ambrossini, V. (2003), "How the resource-based and the dynamic capability views of the firm inform corporate-level strategy", British Journal of Management, Vol. 14, pp. 289-303.
12. Chelte, A.E. and Tausky, C. (1986), "A note on organisational commitment: antecedents and consequences among managers, professionals, and blue-collar workers", Work and Occupations, Vol. 13 No. 4, pp. 553-61.
13. Choo, C. and Johnson, R. (2004), "Innovation in the knowing organisation: a case study of an e-commerce initiative", Journal of Knowledge Management, Vol. 8 No. 6, pp. 77-92.
14. Cohen, J., Cohen, P., West, S.G. and Aiken, L.S. (2003), Applied Multiple Regression/Correlation Analysis for the Behavioural Sciences, 3rd ed., Lawrence Elbaum Associates, Hillsdale, NJ.
15. De Lancer Julnes, P. and Holzer, M. (2001), "Promoting the utilization of performance measures in public organisations: an empirical study of factors affecting adoption and implementation", Public Administration Review, Vol. 61 No. 6, pp. 693-708.
16. Den Hartog, D., Boselie, P. and Paauwe, J. (2004), "Performance management: a model and research agenda", Applied Psychology: An International Review, Vol. 53 No. 4, pp. 556-69.
17. Denzin, N.K. and Lincoln, Y.S. (2005), Qualitative Research, Sage, London.
18. Dewatripont, M., Jewitt, I. and Tirole, J. (1999), "The economics of career concerns, part 1: comparing information structures", Review of Economic Studies, Vol. 66, pp. 183-98.
19. Echambadi, R., Campbell, B. and Agarwal, R. (2006), "Encouraging best practice in quantitative management research: an incomplete list of opportunities", Journal of Management Studies, Vol. 43 No. 8.
20. Eisenhardt, K.M. and Martin, J.A. (2000), "Dynamic capabilities: what are they?", Strategic Management Journal, Vol. 21, pp. 1105-21.
21. Field, A. (2005), Discovering Statistics Using SPSS, Sage, London.
22. Field, A. (2006), Discovering Statistics Using SPSS, Sage, London.
23. Filatotchev, I. (2006), "Effects of executive characteristics and venture capital involvement on board composition and share ownership in IPO firms", British Journal of Management, Vol. 17, pp. 75-92.
24. Fletcher, C. and Williams, R. (1996), "Performance management, job satisfaction and organisational commitment", British Journal of Management, Vol. 7, pp. 169-79.
25. Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol. 18, pp. 39-50.
26. Fox, F. and Staw, B. (1979), "The trapped administrator: effects of job insecurity and policy resistance upon commitment to a course of action", Administrative Quarterly, Vol. 24, pp. 449-71.
27. Frese, M. (2005), "Grand theories and mid-range theories: cultural effects on theorizing and the attempt to understand active approaches to work", in Smith, K.G. and Hitt, M. (Eds), Great Minds in Management: The Process of Theory Development, Oxford University Press, Oxford, pp. 84-108.
28. Frese, M. and Zapf, D. (1994), "Action as the core work psychology: a German approach", in Triandis, H.C. and Dunnette, M.D. (Eds), Handbook of Industrial and Organisational Psychology, Vol. 4, Consulting Psychologists Press, Palo Alto, CA, pp. 271-340.
29. Grant, R.M. (2002), Contemporary Strategy Analysis, Blackwell, London.
30. Hair, F., Anderson, R., Tatham, R. and Black, W. (1998), Multivariate Data Analysis with Readings, 5th ed., Prentice-Hall, Englewood Cliffs, NJ.
31. Herrmann, P. and Datta, D. (2005), "Relationships between top management team characteristics and international diversification: an empirical investigation", British Journal of Management, Vol. 16, pp. 69-78.
32. Hill, R. (1995), "What is 'enough' in internet survey research?", Interpersonal Computing and Technology: An Electronic Journal for the 21st Century, Vol. 6, pp. 3-4.
33. Hofstede, G. (1968), "Motivation, leadership, and organisation: do American theories apply abroad", Organisational Dynamics, Vol. 9 No. 1, pp. 42-62.
34. Huang, T. (2001), "The effects of linkage between business and human resource management strategies", Personnel Review, Vol. 30 No. 2, pp. 132-45.
35. Hui, H., Cheng, K. and Gan, Y. (2003), "Psychological collectivism as a moderator of the impact of supervisor-subordinate personality similarity on employees' service quality", Applied Psychology: An International Review, Vol. 52 No. 2, pp. 175-92.
36. Isobe, T., Makino, S. and Montgomery, D. (2002), "Performance impact of technological assets and reconfiguration capabilities: the case of small manufacturing firms in Japan", Research Paper No. 1768, SSRN available at: http://ssrn.com/abstract1/4354860
37. Jensen, M. and Meckling, W. (1976), "Theory of the firm: managerial behaviour, agency costs, and ownership structure", Journal of Financial Economics, Vol. 3, pp. 305-60.
38. Jugdev, K. and Mathur, G. (2006), "Project management as strategic elements: preliminary findings", Management Research News, Vol. 29 No. 10, pp. 604-17.
39. Karake, Z. (1995), "Information technology performance: agency and upper echelon theories", Management Decision, Vol. 33 No. 9, pp. 30-7.
40. Kitamirike, E. (2008), "Uganda: privatise welfare in public universities", New Vision, April 7, p. 4.
41. Kloot, L. and Martin, J. (2000), "Strategic performance management: a balanced approach to performance management issues in local government", Management Accounting Research, Vol. 11 No. 2.
42. Kozlowski, S. and Klein, K. (2000), "A multi-level approach to theory and research in organizations", in Klein, K. and Kozlowski, S. (Eds), A Multi-level Approach to Theory, Research, Methods in Organisations, Jossey Bass, San Francisco, CA.
43. Krejcie, R. and Morgan, D. (1970), "Determining sample size for research activities", Educational and Psychological Measurement, Vol. 30, pp. 607-10.
44. Latham, G.P. (2001), "The importance of understanding and changing employee outcome expectancies for gaining commitment to an organisational goal", Personnel Psychology, Vol. 54, pp. 707-16.
45. Latham, G.P. and Saari, L.M. (1979), "The effects of holding goal difficulty constant on assigned and participatively set goals", Academy of Management Journal, Vol. 22, pp. 163-8.
46. Lei, D., Hitt, M. and Bettis, R. (1996), "Dynamic core competences through meta-learning and strategic context", Journal of Management Academy, Vol. 22, pp. 549-69.
47. Lewis, T., Marginson, S. and Snyder, I. (2005), "The network university? Technology, culture and organisational complexity in contemporary higher education", Higher Education Quarterly, Vol. 59 No. 1, pp. 56-75.
48. Locke, E.A. (1968), "Toward a theory of task motivation and incentives", Organisational Behaviour and Human Performance, Vol. 3 No. 15, pp. 157-89.
49. Locke, E.A. and Latham, G.P. (1990), A Theory of Goal Setting and Task Performance, Prentice-Hall, Englewood Cliffs, NJ.
50. Locke, E.A. and Latham, G.P. (2002), "Building a practically a useful theory of goal setting and task motivation", American Psychologist, Vol. 57, pp. 705-17.
51. Locke, E.A. and Latham, G.P. (2005), "Goal setting theory: theory building by induction", in Smith, K.G. and Hitt, M. (Eds), Great Minds in Management: The Process of Theory Development, Oxford University Press, Oxford, pp. 128-50.
52. McCarthy, A. and Garavan, T. (2007), "Understanding acceptance of multiscore feedback for management development", Personnel Review, Vol. 36 No. 6, pp. 903-17.
53. Mamdani, M. (2007), Scholars in the Marketplace, Fountain Publishers, Kampala.
54. Manz, C. (1992), "Self-leading work teams: moving beyond self-management themes", Human Relations, Vol. 45 No. 11, pp. 1119-40.
55. March, J.G. and Simon, H.A. (1958), Organisations, Wiley, New York, NY.
56. Martinez, V. and Kennerley, M. (2005), "Impact of performance management reviews evidence from an energy supplier", Proceedings from the Annual EurOMA Conference in Budapest, pp. 19-22.
57. Mathur, G. and Jugdev, K. (2007), "Intangible project management projects as determinants of competitive advantage", Management Research News, Vol. 30 No. 7, pp. 460-75.
58. Mosakowski, E. (1993), "A resource-based perspective on the dynamic strategy-performance relationship: an empirical examination of the focus and differentiation strategies in entrepreneurial firms", Journal of Management, Vol. 19, pp. 819-39.
59. Munene, J.C. (2008), "Personal communication", July 30.
60. Munene, J.C., Nansubuga, F., Kamuhanda, R., Matovu, V., Bakwega, A. and Machunsky, M. (2003), A Process Centred Three-factor Framework for Analysing, Predicting and Prescribing Organisational Climates in NNGo in Africa, Makerere University, Kampala.
61. Munene, J.C., Schwartz, S.H. and Kibanja, G. (2005), Escaping From Behavioural Poverty in Uganda: The Role of Culture and Social Capital, Fountain Publishers, Kampala.
62. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
63. Parasuraman, A., Zeithml, V.A. and Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 64 No. 1, pp. 12-40.
64. Patterson, M., West, M., Lawthorn, R. and Nickell, S. (1997), The Impact of People Management Practices on Business Performance, IPD, London.
65. Penrose, E. (1959), Theory of Growth of the Firm, Blackwell, Oxford.
66. Pfeffer, J. and Veiga, J.F. (1999), "Putting people first for organisational success", Academy of Management Executive, Vol. 13 No. 2, pp. 37-48.
67. Pollit, C. (2006), "Performance management in practice: a comparative study of executive agencies", Journal of Public Administration Research and Theory, Vol. 16, pp. 25-44.
68. Roberts, J., McNulty, T. and Stiles, P. (2005), "Beyond agency conceptions of the work of the non-executive director: creating accountability in the boardroom", British Journal of Management, Vol. 16, pp. 5-26.
69. Schauffeli, W., Taris, T. and Van Rhenen, W. (2008), "Workaholism, burnout, and work engagement: three of a kind or three different kinds of employee well-being?", Applied Psychology: An International Review, Vol. 57 No. 2, pp. 173-203.
70. Schoemaker, P.J. (1992), "How to link strategic vision to core capabilities", Sloan Management Review, Vol. 34, pp. 67-81.
71. Seijts, G.H. and Latham, G.P. (2000), "The construct of goal commitment: measurement and relationships with task performance", in Goffin, R. and Helmes, E. (Eds), Problems and Solutions in Human Assessment, Kluwer Academic, Dordrecht, pp. 315-32.
72. Shapiro, J., Shore, L.M., Taylor, S. and Tetrick, L.E. (2004), The Employment Relationship; Examining Psychological and Contextual Perspectives, Oxford University Press, Oxford.
73. Shore, L.M., Porter, L.W. and Zahra, S.A. (2004), "Employer-oriented strategic approaches to the employee-organisation relationship (EOR)", in Shapiro, L.M., Shore, S., Taylor, L.E. and Tetrick, L.E. (Eds), The Employment Relationship: Examining Psychological and Contextual Perspectives, Oxford University Press, Oxford, pp. 136-60.
74. Smith, A. and Rupp, W. (2002), "Communication and loyalty among knowledge workers: a resource of the firm theory view", Journal of Knowledge Management, Vol. 6 No. 3, pp. 250-61.
75. Smith, K. and Hitt, M. (2005), Great Minds in Management: The Process of Theory Development, Oxford University Press, Oxford.
76. Sobel, S.E. (1982), "Asymptotic intervals for indirect effects in structural equation models", in Leinhart, S. (Ed.), Sociological Methodology, Jossey-Bass, San Francisco, CA, pp. 290-312.
77. Staw, B.M. (1976), "Knee deep in the big muddy, a study of escalating commitment to a chosen course of action", Organisational Behaviour and Human Performance, Vol. 16, pp. 27-44.
78. Steers, R.M. (1977), "Antecedents and outcomes of organisational commitment", Administrative Science Quarterly, Vol. 22, pp. 46-56.
79. Straub, D.W. (1989), "Validating instruments in MIS research", MIS Quarterly, Vol. 13 No. 2, pp. 147-66.
80. Tabachnick, B. and Fidell, L. (2001), Using Multivariate Statistics, Allyn & Bacon, Needham Heights, MA.
81. Teece, D.J., Pisano, G. and Shuen, A. (1997), "Dynamic capabilities and strategic theoretical sophistication?", Human Resource Management Journal, Vol. 2, pp. 60-79.
82. Thompson, C.A., Jahn, E.W., Kopelman, R.E. and Prottas, D.J. (2004), "Perceived organizational family support: a longitudinal and multilevel analysis", Journal of Managerial Issues, Vol. 16 No. 4, pp. 545-65.
83. Tornow, W.W. and Wiley, J.W. (1991), "Service quality and management practices: a look at employee attitudes, customer satisfaction, and bottom-line consequences", Human Resource Planning, Vol. 14 No. 2, pp. 105-11.
84. Van de Walle, D. (1997), "Development and validation of a work domain goal orientation instrument", Educational and Psychological Measurement, Vol. 57, pp. 297-301.
85. Verbeeten, F. (2008), "Performance management practices in public sector organisations impact on performance", Accounting, Auditing & Accountability Journal, Vol. 21 No. 3, pp. 427-54.
86. Walters, M. (1995), Performance Management Handbook, Institute of Personnel and Development, London.
87. Woodruffe, C. (2000), Development and Assessment Centres: Identifying and Assessing Competences, CIPD, London.
88. Worthen, B.R., White, K.R., Fan, X. and Sudweeks, R.R. (1999), Measurement and Assessment in Schools, Longman, New York, NY.
89. Yamnill, S. and McLean, G.N. (2005), "Factors affecting transfer of training in Thailand", Human Resource Development Quarterly, Vol. 16 No. 3, pp. 323-44.