Relationships between employee attitudes, customer satisfaction and departmental performance

Journal of Management Development

Volumn 15, Issue 1, 1996, Pages 62-75

  Adsit, Dennis J ^a   London, Manuel ^b   Crom, Steven ^a   Jones, Dana ^a  

^a Rath & Strong   (United States)

^b STONY BROOK UNIVERSITY   (United States)

Author keywords

Attitude surveys Company performance; Customer satisfaction; Customer service; Employee attitudes

Indexed keywords

EID: 1142284253     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621719610107827     Document Type: Article

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