Why provide an online review? An extended theory of planned behavior and the role of Big-Five personality traits

Computers in Human Behavior

Volumn 26, Issue 4, 2010, Pages 685-696

  Picazo Vela, Sergio ^a,b   Chou, Shih Yung ^a   Melcher, Arlyn J ^a   Pearson, John M ^a  

^a SOUTHERN ILLINOIS UNIVERSITY   (United States)

^b UNIVERSIDAD DE LAS AMÉRICAS PUEBLA   (Mexico)

Author keywords

Big Five personality; Online reviews; Theory of planned behavior

Indexed keywords

CONTINUOUS IMPROVEMENTS; FUTURE RESEARCH DIRECTIONS; ONLINE REVIEWS; PERSONALITY TRAITS; RATING INFORMATION; REPUTATION SYSTEMS; STEPPING STONE; THEORY OF PLANNED BEHAVIOR;

ELECTRONIC COMMERCE; SALES;

ONLINE SYSTEMS;

EID: 77955229569     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2010.01.005     Document Type: Article

References (69)

1. I. Ajzen The theory of planned behavior Organizational Behavior and Human Decision Processes 50 2 1991 179 211
2. I. Ajzen, and T.J. Madden Prediction of goal-directed behavior: Attitude, intentions, and perceived behavioral control Journal of Experimental Social Psychology 22 5 1986 453 474
3. S. Ba, and P.A. Pavlou Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior MIS Quarterly 26 3 2002 243 268
4. M.R. Barrick, and M.K. Mount The Big Five personality dimensions and job performance: A meta-analysis Personnel Psychology 44 1 1991 1 26
5. M.R. Barrick, G.L. Stewart, M.J. Neubert, and M.K. Mount Relating member ability and personality to work - team processes and team effectiveness Journal of Applied Psychology 83 3 1998 43 51
6. B. Barton Ratings, reviews & ROI: How leading retailers use customer word of mouth in marketing and merchandising Journal of Interactive Advertising 7 1 2006 1 7
7. D.A. Beale, and A.S. Manstead Predicting mothers' intentions to limit frequency of infants' sugar intake: Testing the theory of planned behavior Journal of Applied Social Psychology 21 5 1991 409 431
8. A. Bhatnagar, and S. Ghose Segmenting consumers based on the benefits and risks of internet shopping Journal of Business Research 57 12 2004 1352 1360
9. J.A. Chevalier, and D. Mayzlin The effect of word of mouth on sales: Online book reviews Journal of Marketing Research 43 3 2006 345 354
10. E.K. Clemons, G. Gao, and L.M. Hitt When online reviews meet hyperdifferentiation: A study of the Craft Beer industry Journal of Management Information Systems 23 2 2006 149 171
11. M. Conner, R. Lawton, D. Parker, K. Chorlton, A.S. Manstead, and S. Stradling Application of the theory of planned behaviour to the prediction of objectively assessed breaking of posted speed limits British Journal of Psychology 98 3 2007 429 453
12. P.T. Costa Jr., and R.R. McCrae Revised NEO personality inventory and new five-factor inventory: Professional manual 1992 Psychological Assessment Resources Odessa
13. T.P. Cronan, and S. Al-Rafee Factors that influence the intention to pirate software and media Journal of Business Ethics 78 4 2008 527 545
14. J.P. David, P.J. Green, R. Martin, and J. Suls Differential roles of neuroticism, extraversion, and event desirability for mood in daily life: An integrative model of top-down and bottom-up influences Journal of Personality and Social Psychology 73 1 1997 149 159
15. C. Dellarocas, X. Zhang, and N.F. Awad Exploring the value of online product reviews in forecasting sales: The case of motion pictures Journal of Interactive Marketing 21 4 2007 23 45
16. J.M. Digman Personality structure: Emergence of the five-factor model Annual Review of Psychology 41 1 1990 417 440
17. M.S. Enker Attitudinal and normative variables as predictors of cheating behavior Cross-Cultural Psychology 18 3 1987 315 330
18. S. Faraj, and L. Sproull Coordinating expertise in software development teams Management Science 46 12 2000 1554 1568
19. B.J. Finch Customer expectations in online auction environments: An exploratory study of customer feedback and risk Journal of Operations Management 25 5 2007 985 997
20. S.M. Forsythe, and B. Shi Consumer patronage and risk perceptions in Internet shopping Journal of Business Research 56 11 2003 867 875
21. M.J. Gallivan, V.K. Spitler, and M. Koufaris Does information technology training really matter? A social information processing analysis of coworkers' influence on IT usage in the workplace Journal of Management Information Systems 22 1 2005 153 192
22. J. Gibbs, K.L. Kraemer, and J. Dedrick Environment and policy factors shaping global e-commerce diffusion: A cross-country comparison Information Society 19 1 2003 5 18
23. G. Godin, L. Vezina, and O. Leclerc Factors influencing intentions of pregnant women to exercise after giving birth Public Health Reports 104 2 1989 188 195
24. L.R. Goldberg The structure of phenotypic personality traits American Psychologist 48 1 1993 26 34
25. S.D. Gosling, P.J. Rentfrow, and W.B. Swann Jr. A very brief measure of the Big-Five personality domains Journal of Research in Personality 37 6 2003 504 528
26. W.G. Graziano, and R.M. Tobin Agreeableness: Dimension of personality or social desirability artifact Journal of Personality 70 5 2002 695 728
27. J.F. Hair, B. Black, B. Babin, R.E. Anderson, and R.L. Tatham Multivariate data analysis 2006 Prentice Hall New Jersey
28. B.C. Hardgrave, F.D. Davis, and C.K. Riemenschneider Investigating determinants of software developers' intentions to follow methodologies Journal of Management Information Systems 20 1 2003 123 151
29. D.A. Harrison, P.P. Mykytyn, and C.K. Riemenschneider Executive decisions about adoption of information technology in small business: Theory and empirical tests Information Systems Research 8 2 1997 171 195
30. G.R. Heim, and J.M. Field Process drivers of e-service quality: Analysis of data from an online rating site Journal of Operations Management 25 5 2007 962 984
31. L.M. Hough, N.K. Eaton, M.D. Dunnette, J.D. Kamp, and R.A. McCloy Criterion-related validities of personality constructs and the effect of response distortion on those validities Journal of Applied Psychology 75 5 1990 581 595
32. J.J. Hsieh, A. Rai, and M. Keil Understanding digital inequality: Comparing continued use behavioral models of the socio-economically advantaged and disadvantaged MIS Quarterly 32 1 2008 97 126
33. Jones, S., & Fox, S. (2009). Generations online in 2009. Available from Pew Internet: Retrieved October 18, 2009.
34. M. Khalifa, and K.N. Shen Drivers for transactional B2C M-commerce adoption: Extended theory of planned behavior Journal of Computer Information Systems 48 3 2008 111 117
35. N.B. Kurland Ethical intentions and the theories of reasoned action and planned behavior Journal of Applied Social Psychology 25 4 1995 297 313
36. Y. Lee, Z. Lee, and Y. Kim Understanding personal Web usage in organizations Journal of Organizational Computing and Electronic Commerce 17 1 2007 75 99
37. L.N. Leonard, and T.P. Cronan Illegal, inappropriate, and unethical behavior in an information technology context: A study to explain influences Journal of the Association for Information Systems 1 2001 1 31
38. J.A. LePine Team adaptation and post change performance: Effects of team composition in terms of members' cognitive ability and personality Journal of Applied Psychology 88 1 2003 27 39
39. K.H. Lim, C.L. Sia, M.K. Lee, and I. Benbasat Do I trust you online, and if so, will I buy? An empirical study of two trust-building strategies Journal of Management Information Systems 23 2 2006 233 266
40. K. Mathieson Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior Information Systems Research 2 3 1991 173 191
41. T. McElroy, and K. Dowd Susceptibility to anchoring effects: How openness-to-experience influences responses to anchoring cues Judgment and Decision Making 2 1 2007 48 53
42. McGann, R. (2005). Most active Web users are young, affluent. Available from ClickZ: Retrieved October 18, 2009.
43. S. Mohammed, J.E. Mathieu, and L.B. Bartlett Technical-administrative task performance, leadership task performance, and contextual performance: Considering the influence of team- and task-related composition variables Journal of Organizational Behavior 23 7 2002 795 814
44. E. Molleman, A. Nauta, and K.A. Jehn Person-job fit applied to teamwork: A multilevel approach Small Group Research 35 5 2004 515 539
45. J. Mundinger, and J. Le Boudec Analysis of a reputation system for mobile ad-hoc network with liars Performance Evaluation 65 3/4 2008 212 226
46. G.A. Neuman, and J. Wright Team effectiveness: Beyond skills and cognitive ability Journal of Applied Psychology 84 3 1999 376 389
47. J.C. Nunnally Introduction to psychological measurement 1970 McGraw-Hill New York
48. D.S. Ones, C. Viswesvaran, and F.L. Schmidt Comprehensive meta-analysis of integrity test validities: Findings and implications for personnel selection and theories of job performance Journal of Applied Psychology 78 4 1993 679 703
49. P.A. Pavlou, and A. Dimoka The nature and role of feedback text comments in online marketplaces: Implications for trust building, price premiums, and seller differentiation Information Systems Research 17 4 2006 392 414
50. P.A. Pavlou, and M. Fygenson Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior MIS Quarterly 30 1 2006 115 143
51. A.G. Peace, D.F. Galleta, and J. Thong Software piracy in the workplace: A model and empirical test Journal of Management Information Systems 20 1 2003 153 177
52. G.L. Rein A reference model for designing effective reputation information systems Journal of Information Science 31 5 2005 365 380
53. P. Resnick, R. Zeckhauser, E. Friedman, and K. Kuwabara Reputation systems Communication of the ACM 43 12 2000 45 48
54. P. Resnick, R. Zeckhauser, J. Swanson, and K. Lockwood The value of reputation on eBay: A controlled experiment Experimental Economics 9 2006 79 101
55. J.P. Robinson, P.R. Shaver, and L.S. Wrightman Measures of personality and social psychological attitudes 1991 Academic Press San Diego
56. S.C. Roesch, C. Wee, and A.A. Vaughn Relations between the Big Five personality traits and dispositional coping in Korean Americans: Acculturation as a moderating factor International Journal of Psychology 41 2 2006 85 96
57. J.B. Rotter Generalized expectancies for internal versus external control of reinforcement Psychological Monographs: General & Applied 80 1 1966 1 28
58. S.G. Sapp, W.J. Harrod, and L. Zhao Socially constructed subjective norms and subjective norm-behavior consistency Social Behavior & Personality: An International Journal 22 1 1994 31 40
59. D.B. Schifter, and I. Ajzen Intention, perceived control, and weight loss: An application of the theory of planned behavior Journal of Personality and Social Psychology 49 3 1985 843 851
60. S. Sutton Predicting and explaining intentions and behavior: How well are we doing? Journal of Applied Social Psychology 28 15 1998 1317 1338
61. S. Taggar Individual creativity and group ability to utilize individual creative resources: A multilevel model Academy of Management Journal 45 2 2002 315 330
62. H.H. Tan, and M.L. Tan Organizational citizenship behavior and social loafing: The role of personality, motives, and contextual factors Journal of Psychology 142 1 2008 89 108
63. S. Taylor, and P.A. Todd Understanding information technology usage: A test of competing models Information Systems Research 6 2 1995 144 176
64. R.P. Tett, D.N. Jackson, and M. Rothstein Personality measures as predictors of job performance: A meta-analytic review Personnel Psychology 44 4 1991 703 742
65. P. Thoms, K.S. Moore, and K.S. Scott The relationship between self-efficacy for participating in self-managed work groups and the Big Five personality dimensions Journal of Organizational Behavior 17 4 1996 349 362
66. F. Valera, J.E.L. Vergara, J.I. Moreno, V.A. Villagraa, and J. Berrocal Communication management experiences in e-commerce Communications of the ACM 44 4 2001 63 69
67. A.E.M. Van Vianen, and C.K.W. De Dreu Personality in teams: Its relations to social cohesion, task cohesion, and team performance European Journal of Work & Organizational Psychology 10 2 2001 97 120
68. M. Wang e-Satisfaction ratings on merchant reputation systems: An exploratory study e-Service Journal 4 1 2005 29 40
69. L.A. Witt, L.A. Burke, M.A. Barrick, and M.K. Mount The interactive effects of conscientiousness and agreeableness on job performance Journal of Applied Psychology 87 1 2002 164 169