-
2
-
-
77955060944
-
Building strong brands
-
Aaker, D.A. (2002), "Building strong brands" in Academy of Management Journal, Vol. 37, No. 4, pp. 765-802.
-
(2002)
Academy of Management Journal
, vol.37
, Issue.4
, pp. 765-802
-
-
Aaker, D.A.1
-
3
-
-
21344491635
-
The financial information content of perceived quality
-
Aaker, D.A. and Jacobson, R. (1994), "The financial information content of perceived quality" in Journal of Marketing, Vol. 58, pp. 191-201.
-
(1994)
Journal of Marketing
, vol.58
, pp. 191-201
-
-
Aaker, D.A.1
Jacobson, R.2
-
4
-
-
84986665106
-
The measurement and antecedents of affective, continuance and normative commitment to the organization
-
Allen, N.J. and Meyer, J.P. (1990), "The measurement and antecedents of affective, continuance and normative commitment to the organization" in Journal of Occupational Psychology, Vol. 63, No. 1, pp. 1-17.
-
(1990)
Journal of Occupational Psychology
, vol.63
, Issue.1
, pp. 1-17
-
-
Allen, N.J.1
Meyer, J.P.2
-
5
-
-
3042649130
-
Relating brand and customer perspectives on marketing management
-
Ambler, T., Bhattacharya, C.V., Edell, J., Keller, K.L., Lemon, K. and Mittal, V. (2002), "Relating brand and customer perspectives on marketing management" in Journal of Service Research, Vol. 3, No. 2, pp. 107-20.
-
(2002)
Journal of Service Research
, vol.3
, Issue.2
, pp. 107-120
-
-
Ambler, T.1
Bhattacharya, C.V.2
Edell, J.3
Keller, K.L.4
Lemon, K.5
Mittal, V.6
-
7
-
-
0346613765
-
Discovering brand magic: The hardness of the softer side of branding
-
Biel, A. (1997), "Discovering brand magic: the hardness of the softer side of branding" in International Journal of Advertising, Vol. 16, No. 3, p. 199.
-
(1997)
International Journal of Advertising
, vol.16
, Issue.3
, pp. 199
-
-
Biel, A.1
-
8
-
-
0002866667
-
Evaluating service encounters: The effects of physical surrounding and employee responses
-
Bitner, M.J. (1990), "Evaluating service encounters: the effects of physical surrounding and employee responses" in Journal of Marketing, Vol. 54, No. 2, pp. 69-82.
-
(1990)
Journal of Marketing
, vol.54
, Issue.2
, pp. 69-82
-
-
Bitner, M.J.1
-
9
-
-
21844492054
-
Critical service encounters: The employee's viewpoint
-
Bitner, M.J., Booms, B.H. and Mohr, L.H. (1994), "Critical service encounters: the employee's viewpoint" in Journal of Marketing, Vol. 58, pp. 95-106.
-
(1994)
Journal of Marketing
, vol.58
, pp. 95-106
-
-
Bitner, M.J.1
Booms, B.H.2
Mohr, L.H.3
-
10
-
-
0001965293
-
The service encounter, diagnosing favorable and unfavorable incidents
-
Bitner, M.J., Booms, B.H. and Tetreault, M.S. (1990), "The service encounter, diagnosing favorable and unfavorable incidents" in Journal of Marketing, Vol. 54, pp. 71-84.
-
(1990)
Journal of Marketing
, vol.54
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.H.2
Tetreault, M.S.3
-
11
-
-
0012802447
-
Brand equity, brand preference, and purchase intent
-
Cobb-Walgren, C.J., Ruble, C.A. and Donthu, N. (1995), "Brand equity, brand preference, and purchase intent" in Journal of Advertising, XXIV, No. 3, pp. 25-40.
-
(1995)
Journal of Advertising
, vol.XXIV
, Issue.3
, pp. 25-40
-
-
Cobb-Walgren, C.J.1
Ruble, C.A.2
Donthu, N.3
-
12
-
-
85010224867
-
New work attitude measures of trust, organizational commitment, and personal need non-fulfillment
-
Cook, J. and Wall, T. (1980), "New work attitude measures of trust, organizational commitment, and personal need non-fulfillment" in Journal of Occupational Psychology, Vol. 53, No. 1, pp. 39-52.
-
(1980)
Journal of Occupational Psychology
, vol.53
, Issue.1
, pp. 39-52
-
-
Cook, J.1
Wall, T.2
-
14
-
-
77955081868
-
Experts' views about defining services brands and the principles of service branding
-
De Chernatony, L. and Dall'Olmo Riely, F. (1999), "Experts' views about defining services brands and the principles of service branding" in Journal of Business Research, Vol. 32, Nos 11/12, p. 1074 ff.
-
(1999)
Journal of Business Research
, vol.32
, Issue.11-12
, pp. 1074
-
-
de Chernatony, L.1
Dall'Olmo Riely, F.2
-
15
-
-
0038020650
-
Developing corporate brands through considering internal and external stakeholders
-
De Chernatony, L. and Harris, F. (2000), "Developing corporate brands through considering internal and external stakeholders" in Corporate Reputation Review, Vol. 3, No. 3, pp. 268-74.
-
(2000)
Corporate Reputation Review
, vol.3
, Issue.3
, pp. 268-274
-
-
de Chernatony, L.1
Harris, F.2
-
17
-
-
0037680696
-
Building a services brand: Stages, people, and orientations
-
De Chernatony, L., Drury, S. and Segal-Horn, S. (2003), "Building a services brand: stages, people, and orientations" in Journal of Service Industries, Vol. 23, No. 3, pp. 1-NA.
-
(2003)
Journal of Service Industries
, vol.23
, Issue.3
-
-
de Chernatony, L.1
Drury, S.2
Segal-Horn, S.3
-
18
-
-
79959896628
-
Branding behavior: The strategy behind the truth campaign
-
Evans, D., Wasserman, J., Bertolotti, E. and Martino, S. (2002), "Branding behavior: the strategy behind the truth campaign" in Social Marketing Quarterly, Vol. 3, pp. 17-29.
-
(2002)
Social Marketing Quarterly
, vol.3
, pp. 17-29
-
-
Evans, D.1
Wasserman, J.2
Bertolotti, E.3
Martino, S.4
-
19
-
-
0032351557
-
Consumer and their brands: Developing relationship theory in consumer research
-
Fournier, S. (1998), "Consumer and their brands: developing relationship theory in consumer research" in Journal of Consumer Research, Vol. 24, pp. 343-71.
-
(1998)
Journal of Consumer Research
, vol.24
, pp. 343-371
-
-
Fournier, S.1
-
21
-
-
77955084150
-
-
Gallup, available at
-
Gallup (2008), available at: www.gallup.com/consulting/1531/Gallup-Path-Business-Performance.aspx.
-
(2008)
-
-
-
22
-
-
0033423162
-
The different roles of satisfaction, trust and commitment in customer relationships
-
Garbarino, E. and Johnson, M.S. (1999), "The different roles of satisfaction, trust and commitment in customer relationships" in Journal of Marketing, Vol. 63, No. 2, pp. 70-87.
-
(1999)
Journal of Marketing
, vol.63
, Issue.2
, pp. 70-87
-
-
Garbarino, E.1
Johnson, M.S.2
-
23
-
-
21344489703
-
From scientific management to service management: A management perspective for the age of service competition
-
Grönroos, C. (1994), "From scientific management to service management: a management perspective for the age of service competition" in International Journal of Service Industry, Vol. 5, No. 1, pp. 5-20.
-
(1994)
International Journal of Service Industry
, vol.5
, Issue.1
, pp. 5-20
-
-
Grönroos, C.1
-
24
-
-
84986037601
-
The perceived service quality concept - a mistake
-
Grönroos, C. (2001), "The perceived service quality concept - a mistake" in Managing Service Quality Journal, Vol. 11, No. 3, pp. 150-2.
-
(2001)
Managing Service Quality Journal
, vol.11
, Issue.3
, pp. 150-152
-
-
Grönroos, C.1
-
26
-
-
85079730749
-
Corporate branding and corporate brand performance
-
Harris, F. and De Chernatony, L. (2001), "Corporate branding and corporate brand performance" in European Journal of Marketing, Vol. 35, Nos 3/4, pp. 441-56.
-
(2001)
European Journal of Marketing
, vol.35
, Issue.3-4
, pp. 441-456
-
-
Harris, F.1
de Chernatony, L.2
-
27
-
-
85132071180
-
Relationship between organizational culture, identity and image
-
Hatch, M.J. and Schultz, M. (1997), "Relationship between organizational culture, identity and image" in European Journal of Marketing, Vol. 31, Nos 5/6, pp. 356-65.
-
(1997)
European Journal of Marketing
, vol.31
, Issue.5-6
, pp. 356-365
-
-
Hatch, M.J.1
Schultz, M.2
-
28
-
-
33745853723
-
Are the stars aligned for your corporate brand?
-
Hatch, M.J. and Schultz, M. (2001), "Are the stars aligned for your corporate brand?" in Harvard Business Review, February, pp. 129-34.
-
(2001)
Harvard Business Review
, Issue.February
, pp. 129-134
-
-
Hatch, M.J.1
Schultz, M.2
-
29
-
-
58149361662
-
-
Jossey-Bass, San Francisco, CA
-
Hatch, M.J. and Schultz, M. (2008), Taking Brand Initiative, Jossey-Bass, San Francisco, CA.
-
(2008)
Taking Brand Initiative
-
-
Hatch, M.J.1
Schultz, M.2
-
30
-
-
0001629615
-
Putting the service profit chain to work
-
March/April
-
Heskett, J.L., Jones, T.O., Loveman, G.W., Sasser, W.E. and Schlesinger, L.A. (1994), "Putting the service profit chain to work" in Harvard Business Review, March/April, pp. 164-74.
-
(1994)
Harvard Business Review
, pp. 164-174
-
-
Heskett, J.L.1
Jones, T.O.2
Loveman, G.W.3
Sasser, W.E.4
Schlesinger, L.A.5
-
31
-
-
0000188629
-
Effects of brand awareness on choice for a common repeat purchase product
-
Hoyer, W. and Brown, S. (1990), "Effects of brand awareness on choice for a common repeat purchase product" in Journal of Consumer Research, Vol. 17, No. 2, pp. 141-8.
-
(1990)
Journal of Consumer Research
, vol.17
, Issue.2
, pp. 141-148
-
-
Hoyer, W.1
Brown, S.2
-
32
-
-
0004198405
-
-
Macmillan Business, London
-
Ind, N. (1997), The Corporate Brand, Macmillan Business, London.
-
(1997)
The Corporate Brand
-
-
Ind, N.1
-
34
-
-
21144478550
-
Conceptualising, measuring and managing customer-based brand equity
-
Keller, K.L. (1993), "Conceptualising, measuring and managing customer-based brand equity" in Journal of Marketing, Vol. 57, No. 1, pp. 1-22.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 1-22
-
-
Keller, K.L.1
-
35
-
-
0010198007
-
Building customer-based brand equity
-
Keller, K.L. (2001), "Building customer-based brand equity" in Marketing Management, Vol. 10, No. 2, pp. 14-19.
-
(2001)
Marketing Management
, vol.10
, Issue.2
, pp. 14-19
-
-
Keller, K.L.1
-
36
-
-
0004266342
-
-
Prentice-Hall, Upper Saddle River, NJ
-
Keller, K.L. (2003), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, Prentice-Hall, Upper Saddle River, NJ.
-
(2003)
Strategic Brand Management: Building, Measuring, and Managing Brand Equity
-
-
Keller, K.L.1
-
37
-
-
10644258011
-
The relationship between brand equity and firms' performance in luxury hotels and chain restaurants
-
Kim, H.B. and Kim, W.G. (2004), "The relationship between brand equity and firms' performance in luxury hotels and chain restaurants" in Tourism Management, Vol. 26, No. 4, pp. 503-94.
-
(2004)
Tourism Management
, vol.26
, Issue.4
, pp. 503-594
-
-
Kim, H.B.1
Kim, W.G.2
-
38
-
-
33749069314
-
Relationship marketing: The influence of consumer involvement on perceived service benefits
-
Kinard, B.R. and Capella, M.L. (2006), "Relationship marketing: the influence of consumer involvement on perceived service benefits" in Journal of Services Marketing, Vol. 20, No. 6, pp. 359-68.
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.6
, pp. 359-368
-
-
Kinard, B.R.1
Capella, M.L.2
-
39
-
-
22944460425
-
Factor structure of organizational commitment: Differences between US and South Korean samples
-
Lee, J.A. and Chulguen, Y. (2005), "Factor structure of organizational commitment: differences between US and South Korean samples" in Psychological Reports, June 2005 Part 1, Vol. 96, No. 3, pp. 595-602.
-
(2005)
Psychological Reports, June 2005 Part 1
, vol.96
, Issue.3
, pp. 595-602
-
-
Lee, J.A.1
Chulguen, Y.2
-
40
-
-
19944373790
-
Predicting the different profiles of organizational identification: A case of shipyard subcontractors
-
Lipponen, J., Helkama, K., Olkkonen, M. and Juslini, M. (2005), "Predicting the different profiles of organizational identification: a case of shipyard subcontractors" in Journal of Occupational and Organizational Psychology, Vol. 78, pp. 97-112.
-
(2005)
Journal of Occupational and Organizational Psychology
, vol.78
, pp. 97-112
-
-
Lipponen, J.1
Helkama, K.2
Olkkonen, M.3
Juslini, M.4
-
41
-
-
33745464937
-
-
Prentice-Hall, Singapore
-
Lovelock, C., Wirtz, J. and Keh, H.T. (2002), Services Marketing in Asia. Managing People, Technology and Strategy, Prentice-Hall, Singapore.
-
(2002)
Services Marketing in Asia. Managing People, Technology and Strategy
-
-
Lovelock, C.1
Wirtz, J.2
Keh, H.T.3
-
42
-
-
84883635616
-
Corporate marketing and service brands - moving beyond the fast-moving consumer goods model
-
McDonald, M.H.B., de Chernatony, L. and Harris, F. (2001), "Corporate marketing and service brands - moving beyond the fast-moving consumer goods model" in European Journal of Marketing, Vol. 35, No. 3, pp. 335-52.
-
(2001)
European Journal of Marketing
, vol.35
, Issue.3
, pp. 335-352
-
-
McDonald, M.H.B.1
de Chernatony, L.2
Harris, F.3
-
43
-
-
34547813539
-
The employee brand: Is your and all-star?
-
Mangold, W.G. and Miles, S.J. (2007), "The employee brand: is your and all-star?" in Business Horizons, Vol. 50, pp. 423-33.
-
(2007)
Business Horizons
, vol.50
, pp. 423-433
-
-
Mangold, W.G.1
Miles, S.J.2
-
44
-
-
11944272672
-
A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
-
Mathieu, J.E. and Zajac, D.M. (1990), "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment" in Psychological Bulletin, Vol. 108, pp. 171-94.
-
(1990)
Psychological Bulletin
, vol.108
, pp. 171-194
-
-
Mathieu, J.E.1
Zajac, D.M.2
-
45
-
-
84905139469
-
A conceptualization of the employees branding process
-
Miles, S.J. and Mangold, W.G. (2004), "A conceptualization of the employees branding process" in Journal of Relationship Marketing, Vol. 3, Nos 2/3, pp. 65-87.
-
(2004)
Journal of Relationship Marketing
, vol.3
, Issue.2-3
, pp. 65-87
-
-
Miles, S.J.1
Mangold, W.G.2
-
46
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing" in Journal of Marketing, July, July, pp. 20-38.
-
(1994)
Journal of Marketing, July
, Issue.July
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
47
-
-
0003694625
-
-
Academic Press, San Diego, CA
-
Mowday, R.T., Porter, L.W. and Steers, R.M. (1982), Organizational Linkages: The Psychology of Commitment, Absenteeism, and Turnover, Academic Press, San Diego, CA.
-
(1982)
Organizational Linkages: The Psychology of Commitment, Absenteeism, and Turnover
-
-
Mowday, R.T.1
Porter, L.W.2
Steers, R.M.3
-
49
-
-
0347529997
-
Developing and validating measures of facets of customer-based brand equity
-
Netemeyer, R.G., Krishnan, B., Pullig, C., Wang, G., Yagci, M., Dean, D., Ricks, J. and Wirth, F. (2004), "Developing and validating measures of facets of customer-based brand equity" in Journal of Business Research, Vol. 57, pp. 209-24.
-
(2004)
Journal of Business Research
, vol.57
, pp. 209-224
-
-
Netemeyer, R.G.1
Krishnan, B.2
Pullig, C.3
Wang, G.4
Yagci, M.5
Dean, D.6
Ricks, J.7
Wirth, F.8
-
50
-
-
0001312089
-
SERVQUAL: A multi-item scale for measuring consumer perception of service quality
-
Parasuraman, A., Zeithaml, V. and Berry, L.L. (1988), "SERVQUAL: a multi-item scale for measuring consumer perception of service quality" in Journal of Retailing, Vol. 64, pp. 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.L.3
-
51
-
-
0010212310
-
The dimensionality and stability of organizational commitment
-
discussion article number 149, Centre for Economic Performance, London School of Economics
-
Peccei, R. and Guest, D. (1993), "The dimensionality and stability of organizational commitment", Centre for Economic Performance, London School of Economics, London, discussion article number 149.
-
(1993)
-
-
Peccei, R.1
Guest, D.2
-
52
-
-
0004996099
-
Understanding brand equity for successful brand extension
-
Pitta, D.A. and Katsanis, L.P. (1995), "Understanding brand equity for successful brand extension" in Journal of Consumer Marketing, Vol. 12, No. 4, pp. 51-64.
-
(1995)
Journal of Consumer Marketing
, vol.12
, Issue.4
, pp. 51-64
-
-
Pitta, D.A.1
Katsanis, L.P.2
-
53
-
-
0000373192
-
Organizational commitment, job satisfaction, and turnover among psychiatric technicians
-
Porter, L.W., Steers, R.M., Mowday, R.T. and Boulian, P. (1974), "Organizational commitment, job satisfaction, and turnover among psychiatric technicians" in Journal of Applied Psychology, Vol. 59, pp. 603-9.
-
(1974)
Journal of Applied Psychology
, vol.59
, pp. 603-609
-
-
Porter, L.W.1
Steers, R.M.2
Mowday, R.T.3
Boulian, P.4
-
54
-
-
0034195847
-
Managing hotel brand equity: A customer-centric framework for assessing performance
-
Prasad, K. and Dev, C.S. (2000), "Managing hotel brand equity: a customer-centric framework for assessing performance" in Cornell Hotel and Restaurant Administration Quarterly, Vol. 41, No. 3, pp. 22-31.
-
(2000)
Cornell Hotel and Restaurant Administration Quarterly
, vol.41
, Issue.3
, pp. 22-31
-
-
Prasad, K.1
Dev, C.S.2
-
55
-
-
0003751455
-
-
McGraw-Hill, New York, NY
-
Ries, A. and Trout, J. (2001), Positioning: The Battle of Your Mind, McGraw-Hill, New York, NY.
-
(2001)
Positioning: The Battle of Your Mind
-
-
Ries, A.1
Trout, J.2
-
56
-
-
77955062288
-
Brand image from the inside out: Linking internal organization design to customer satisfaction
-
Schneider, B. (2000), "Brand image from the inside out: linking internal organization design to customer satisfaction" in Journal of Brand Management, Vol. 7, No. 4, pp. 233-40.
-
(2000)
Journal of Brand Management
, vol.7
, Issue.4
, pp. 233-240
-
-
Schneider, B.1
-
57
-
-
43949162903
-
The service organization: Human resources management is crucial
-
Schneider, B. and Bowen, D.E. (1993), "The service organization: human resources management is crucial" in Organizational Dynamics, Vol. 21, No. 4, pp. 39-52.
-
(1993)
Organizational Dynamics
, vol.21
, Issue.4
, pp. 39-52
-
-
Schneider, B.1
Bowen, D.E.2
-
58
-
-
0347372296
-
The measurement and determinations of brand equity: A financial approach
-
Simom, C. and Sullivan, M. (1993), "The measurement and determinations of brand equity: a financial approach" in Journal of Marketing Science, Vol. 12, Winter, pp. 28-52.
-
(1993)
Journal of Marketing Science
, vol.12
, Issue.Winter
, pp. 28-52
-
-
Simom, C.1
Sullivan, M.2
-
59
-
-
0004034830
-
-
Report No. 91-124, Marketing Science Institute, Cambridge, MA
-
Srivastava, R.K. and Shocker, A.D. (1991), Brand Equity a Perspective on its Meaning and Measurement, Marketing Science Institute, Cambridge, MA, Report No. 91-124.
-
(1991)
Brand Equity a Perspective on Its Meaning and Measurement
-
-
Srivastava, R.K.1
Shocker, A.D.2
-
60
-
-
84986131179
-
Service quality in China's hotel industry: A perspective from tourist and hotel managers
-
Tsang, N. and Qu, H. (2000), "Service quality in China's hotel industry: a perspective from tourist and hotel managers" in International Journal of Contemporary Hospitality Management, Vol. 12, No. 5, pp. 316-26.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.5
, pp. 316-326
-
-
Tsang, N.1
Qu, H.2
-
61
-
-
0037784748
-
Developing and validating a multidimensional consumer-based brand equity scale
-
Yoo, B. and Donthu, N. (2001), "Developing and validating a multidimensional consumer-based brand equity scale" in Journal of Business Research, Vol. 52, pp. 1-14.
-
(2001)
Journal of Business Research
, vol.52
, pp. 1-14
-
-
Yoo, B.1
Donthu, N.2
-
62
-
-
84969545432
-
Service marketing
-
Zeithaml, V.A. and Bitner, M.J. (1998), "Service marketing" in International Journal of Service Industry, Vol. 9, No. 3, pp. 310-1.
-
(1998)
International Journal of Service Industry
, vol.9
, Issue.3
, pp. 310-311
-
-
Zeithaml, V.A.1
Bitner, M.J.2
-
63
-
-
0002344732
-
Problems and strategies in services marketing
-
Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1985), "Problems and strategies in services marketing" in Journal of Marketing., Vol. 49, pp. 33-46.
-
(1985)
Journal of Marketing.
, vol.49
, pp. 33-46
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
-
65
-
-
0001256077
-
An empirical comparison of consumer-based measures of brand equity
-
Agarwal, M.K. and Rao, V.R. (1996), "An empirical comparison of consumer-based measures of brand equity" in Marketing Letters, Vol. 7, No. 3, pp. 237-47.
-
(1996)
Marketing Letters
, vol.7
, Issue.3
, pp. 237-247
-
-
Agarwal, M.K.1
Rao, V.R.2
-
66
-
-
0003807877
-
-
Free Press, New York, NY
-
Berry, L.L. and Parasuraman, A. (1991), Marketing Service: Competing through Quality, Free Press, New York, NY.
-
(1991)
Marketing Service: Competing through Quality
-
-
Berry, L.L.1
Parasuraman, A.2
-
67
-
-
0004060001
-
-
The Free Press, New York, NY
-
Berry, L.L. and Parasuraman, A. (1991), Marketing Services, The Free Press, New York, NY.
-
(1991)
Marketing Services
-
-
Berry, L.L.1
Parasuraman, A.2
-
68
-
-
1442278629
-
Brand management through narrowing the gap between brand identity and brand reputation
-
De Chernatony, L. (1999), "Brand management through narrowing the gap between brand identity and brand reputation" in Journal of Marketing Management, Vol. 15, No. 13, pp. 157-225.
-
(1999)
Journal of Marketing Management
, vol.15
, Issue.13
, pp. 157-225
-
-
de Chernatony, L.1
-
69
-
-
21344435582
-
Applicability of a brand trust scale across product categories: A multi-group invariance analysis
-
Delgado-Ballester, E. (2004), "Applicability of a brand trust scale across product categories: a multi-group invariance analysis" in European Journal of Marketing, Vol. 38, Nos 5/6, pp. 573-92.
-
(2004)
European Journal of Marketing
, vol.38
, Issue.5-6
, pp. 573-592
-
-
Delgado-Ballester, E.1
-
70
-
-
0001070455
-
In search of brand image: A foundation analysis
-
Dobni, D. and Zinkhan, G.M. (1990), "In search of brand image: a foundation analysis" in Advances in Consumer Research, Vol. 17, No. 1, pp. 110-9.
-
(1990)
Advances in Consumer Research
, vol.17
, Issue.1
, pp. 110-119
-
-
Dobni, D.1
Zinkhan, G.M.2
-
71
-
-
0009144350
-
Trust and direct marketing environments: A consumer perspective
-
Fletcher, K.P. and Peters, L.D. (1997), "Trust and direct marketing environments: a consumer perspective" in Journal of Marketing Management, Vol. 13, pp. 523-39.
-
(1997)
Journal of Marketing Management
, vol.13
, pp. 523-539
-
-
Fletcher, K.P.1
Peters, L.D.2
-
72
-
-
21344476449
-
Further assessments of Meyer and Allen's (1991) three-component model of organizational commitment
-
Hackett, R.D., Bycio, P. and Hausdorf, P. (1994), "Further assessments of Meyer and Allen's (1991) three-component model of organizational commitment" in Journal of Applied Psychology, Vol. 79, pp. 15-23.
-
(1994)
Journal of Applied Psychology
, vol.79
, pp. 15-23
-
-
Hackett, R.D.1
Bycio, P.2
Hausdorf, P.3
-
73
-
-
17844383993
-
The brand value chain: Optimizing strategic and financial brand performance
-
working paper
-
Keller, K.L. and Lehmann, D.R. (2001), "The brand value chain: optimizing strategic and financial brand performance", working paper.
-
(2001)
-
-
Keller, K.L.1
Lehmann, D.R.2
-
74
-
-
0004032436
-
-
Addison-Wesley, Reading, MA
-
Mobley, W.H. (1982), Employee Turnover: Causes, Consequences and Control, Addison-Wesley, Reading, MA.
-
(1982)
Employee Turnover: Causes, Consequences and Control
-
-
Mobley, W.H.1
-
75
-
-
84986178188
-
An exploratory perspective of service brand associations
-
O'Cass, A. and Grace, D. (2003), "An exploratory perspective of service brand associations" in Journal of Services Marketing, Vol. 17, No. 55, pp. 452-75.
-
(2003)
Journal of Services Marketing
, vol.17
, Issue.55
, pp. 452-475
-
-
O'Cass, A.1
Grace, D.2
-
76
-
-
0002667763
-
Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence
-
Zeithaml, V.A. (1988), "Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence" in Journal of Marketing, Vol. 52, No. 3, pp. 2-22.
-
(1988)
Journal of Marketing
, vol.52
, Issue.3
, pp. 2-22
-
-
Zeithaml, V.A.1
|