메뉴 건너뛰기




Volumn 13, Issue 2, 2010, Pages 124-141

Repairing public trust in organizations

Author keywords

cooperation; public trust; reputation

Indexed keywords


EID: 77954835671     PISSN: 13633589     EISSN: 14791889     Source Type: Journal    
DOI: 10.1057/crr.2010.12     Document Type: Article
Times cited : (74)

References (71)
  • 3
    • 84896930624 scopus 로고
    • Firm resources and sustained competitive advantage
    • Barney, J. (1991) ' Firm resources and sustained competitive advantage ', Journal of Management, 17, 99-120.
    • (1991) Journal of Management , vol.17 , pp. 99-120
    • Barney, J.1
  • 4
    • 11144257158 scopus 로고
    • When self-presentation is constrained by the target's knowledge: Consistency and compensation
    • Baumeister, R. and Jones, E. (1978) ' When self-presentation is constrained by the target's knowledge: Consistency and compensation ', Journal of Personality and Social Psychology, 36, 608-618.
    • (1978) Journal of Personality and Social Psychology , vol.36 , pp. 608-618
    • Baumeister, R.1    Jones, E.2
  • 5
    • 0001249680 scopus 로고
    • The predicament of injustice: The management of moral outrage
    • Bies, R. (1987) ' The predicament of injustice: The management of moral outrage ', Research in Organizational Behavior, 9, 289-319.
    • (1987) Research in Organizational Behavior , vol.9 , pp. 289-319
    • Bies, R.1
  • 6
    • 0036745577 scopus 로고    scopus 로고
    • When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation
    • Bottom, W. P., Gibson, K., Daniels, S. E. and Murnighan, J. K. (2002) ' When talk is not cheap: Substantive penance and expressions of intent in rebuilding cooperation ', Organization Science, 13 (5), 497-513.
    • (2002) Organization Science , vol.13 , Issue.5 , pp. 497-513
    • Bottom, W.P.1    Gibson, K.2    Daniels, S.E.3    Murnighan, J.K.4
  • 7
    • 0002197762 scopus 로고
    • The effectiveness of corporate communicative responses to accusations of unethical behavior
    • Bradford, J. and Garrett, D. (1995) ' The effectiveness of corporate communicative responses to accusations of unethical behavior ', Journal of Business Ethics, 14, 875-892.
    • (1995) Journal of Business Ethics , vol.14 , pp. 875-892
    • Bradford, J.1    Garrett, D.2
  • 8
    • 0002261641 scopus 로고
    • A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates
    • Butler, J. and Cantrell, R. (1984) ' A behavioral decision theory approach to modeling dyadic trust in superiors and subordinates ', Psychological Reports, 55, 19-28.
    • (1984) Psychological Reports , vol.55 , pp. 19-28
    • Butler, J.1    Cantrell, R.2
  • 9
    • 0000062078 scopus 로고    scopus 로고
    • Corporate responses to changes in reputation
    • Carter, S. and Dukerich, J. (1998) ' Corporate responses to changes in reputation ', Corporate Reputation Review, 1, 250-270.
    • (1998) Corporate Reputation Review , vol.1 , pp. 250-270
    • Carter, S.1    Dukerich, J.2
  • 10
  • 11
    • 0002034110 scopus 로고    scopus 로고
    • The organizational trust inventory (OTI): Development and validation
    • R. Kramer and T. Tyler (eds.), Sage Publications, Thousand Oaks, CA
    • Cummings, L. L. and Bromiley, P. (1996) ' The organizational trust inventory (OTI): Development and validation ', in R. Kramer and T. Tyler (eds.), Trust in Organizations: Frontiers of Theory and Research, Sage Publications, Thousand Oaks, CA, pp. 302-330.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 302-330
    • Cummings, L.L.1    Bromiley, P.2
  • 12
    • 58549119154 scopus 로고    scopus 로고
    • Special topic forum on repairing relationships within and between organizations
    • Dirks, K., Lewicki, R. and Zaheer, A. (2009) ' Special topic forum on repairing relationships within and between organizations ', Academy of Management Review, 34, 68-84.
    • (2009) Academy of Management Review , vol.34 , pp. 68-84
    • Dirks, K.1    Lewicki, R.2    Zaheer, A.3
  • 13
    • 0030376434 scopus 로고    scopus 로고
    • Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry
    • Dyer, J. H. (1996) ' Specialized supplier networks as a source of competitive advantage: Evidence from the auto industry ', Strategic Management Journal, 17, 271-291.
    • (1996) Strategic Management Journal , vol.17 , pp. 271-291
    • Dyer, J.H.1
  • 14
    • 34548819320 scopus 로고    scopus 로고
    • Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations
    • Ferrin, D. L., Kim, P. H., Cooper, C. D. and Dirks, K. T. (2007) ' Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations ', Journal of Applied Psychology, 92, 893-908.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 893-908
    • Ferrin, D.L.1    Kim, P.H.2    Cooper, C.D.3    Dirks, K.T.4
  • 15
    • 0000539567 scopus 로고
    • What's in a name? Reputation building and corporate strategy
    • Fombrun, C. and Shanley, M. (1990) ' What's in a name? Reputation building and corporate strategy ', Academy of Management Journal, 33, 233-258.
    • (1990) Academy of Management Journal , vol.33 , pp. 233-258
    • Fombrun, C.1    Shanley, M.2
  • 17
    • 58549120973 scopus 로고    scopus 로고
    • Trust repair after an organization-level failure
    • Gillespie, N. and Dietz, G. (2009) ' Trust repair after an organization-level failure ', Academy of Management Review, 34, 127-145.
    • (2009) Academy of Management Review , vol.34 , pp. 127-145
    • Gillespie, N.1    Dietz, G.2
  • 18
  • 20
    • 0032368620 scopus 로고    scopus 로고
    • Trust in Japanese interfi rm relations: Institutional sanctions matter
    • Hagen, J. and Choe, S. (1998) ' Trust in Japanese interfi rm relations: Institutional sanctions matter ', Academy of Management Review, 23, 589-600.
    • (1998) Academy of Management Review , vol.23 , pp. 589-600
    • Hagen, J.1    Choe, S.2
  • 21
    • 0038446400 scopus 로고    scopus 로고
    • Learning from complexity: Effects of prior accidents and incidents on airlines ' learning
    • Haunschild, P. and Sullivan, B. (2002) ' Learning from complexity: Effects of prior accidents and incidents on airlines ' learning ', Administrative Science Quarterly, 47, 609-643.
    • (2002) Administrative Science Quarterly , vol.47 , pp. 609-643
    • Haunschild, P.1    Sullivan, B.2
  • 22
    • 0002430504 scopus 로고
    • Multitask principal-agent analyses: Incentive contracts, asset ownership, and job design
    • Holmstrom, B. and Milgrom, P. (1991) ' Multitask principal-agent analyses: Incentive contracts, asset ownership, and job design ', Journal of Law, Economics, and Organization, 7, 24-52.
    • (1991) Journal of Law, Economics, and Organization , vol.7 , pp. 24-52
    • Holmstrom, B.1    Milgrom, P.2
  • 23
    • 11144276439 scopus 로고    scopus 로고
    • Fairness and transaction costs: The contribution of organizational justice theory to an integrative model of economic organization
    • Husted, B. and Folger, R. (2004) ' Fairness and transaction costs: The contribution of organizational justice theory to an integrative model of economic organization ', Organization Science, 15, 719-729.
    • (2004) Organization Science , vol.15 , pp. 719-729
    • Husted, B.1    Folger, R.2
  • 24
    • 0035531995 scopus 로고    scopus 로고
    • Information policy: Shaping the value of agency relationships
    • Jacobides, M. and Croson, D. (2001) ' Information policy: Shaping the value of agency relationships ', Academy of Management, 26, 202-223.
    • (2001) Academy of Management , vol.26 , pp. 202-223
    • Jacobides, M.1    Croson, D.2
  • 25
    • 34548435984 scopus 로고    scopus 로고
    • Alliance capability, stock market response, and long-term alliance success: The role of the alliance function
    • Kale, P., Dyer, J. H. and Singh, H. (2002) ' Alliance capability, stock market response, and long-term alliance success: The role of the alliance function ', Strategic Management Journal, 28 (8), 981-1000.
    • (2002) Strategic Management Journal , vol.28 , Issue.8 , pp. 981-1000
    • Kale, P.1    Dyer, J.H.2    Singh, H.3
  • 26
    • 30044450184 scopus 로고    scopus 로고
    • When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation
    • Kim, P., Dirks, K., Cooper, C. and Ferrin, D. (2006) ' When more blame is better than less: The implications of internal vs. external attributions for the repair of trust after a competence- vs. integrity-based trust violation ', Organizational Behavior and Human Decision Processes, 99, 49-65.
    • (2006) Organizational Behavior and Human Decision Processes , vol.99 , pp. 49-65
    • Kim, P.1    Dirks, K.2    Cooper, C.3    Ferrin, D.4
  • 27
    • 1142289897 scopus 로고    scopus 로고
    • Removing the shadow of suspicion: The effects of apology versus denial for repairing competence-versus integrity-based trust violations
    • Kim, P., Ferrin, D., Cooper, C. and Dirks, K. (2004) ' Removing the shadow of suspicion: The effects of apology versus denial for repairing competence-versus integrity-based trust violations ', Journal of Applied Psychology, 89 (1), 104-118.
    • (2004) Journal of Applied Psychology , vol.89 , Issue.1 , pp. 104-118
    • Kim, P.1    Ferrin, D.2    Cooper, C.3    Dirks, K.4
  • 28
    • 0036336914 scopus 로고    scopus 로고
    • Trust in the face of confl ict: The role of managerial trustworthy behavior and organizational context
    • Korsgaard, M. A., Brodt, S. E. and Whitener, E. M. (2002) ' Trust in the face of confl ict: The role of managerial trustworthy behavior and organizational context ', Journal of Applied Psychology, 87, 312-319.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 312-319
    • Korsgaard, M.A.1    Brodt, S.E.2    Whitener, E.M.3
  • 29
    • 23144435923 scopus 로고    scopus 로고
    • Trust and distrust in organizations: Emerging perspectives, enduring questions
    • Kramer, R. (1999) ' Trust and distrust in organizations: Emerging perspectives, enduring questions ', Annual Review of Psychology, 50, 569-598.
    • (1999) Annual Review of Psychology , vol.50 , pp. 569-598
    • Kramer, R.1
  • 30
    • 84936824616 scopus 로고
    • Network dyads in entrepreneurial settings: A study of the governance of exchange relationships
    • Larson, A. (1992) ' Network dyads in entrepreneurial settings: A study of the governance of exchange relationships ', Administrative Science Quarterly, 37, 76-104.
    • (1992) Administrative Science Quarterly , vol.37 , pp. 76-104
    • Larson, A.1
  • 31
    • 0002557991 scopus 로고
    • Impression management: A literature review and two-component model
    • Leary, M. and Kowalski, R. (1990) ' Impression management: A literature review and two-component model ', Psychological Bulletin, 107, 34-47.
    • (1990) Psychological Bulletin , vol.107 , pp. 34-47
    • Leary, M.1    Kowalski, R.2
  • 32
    • 10044235361 scopus 로고    scopus 로고
    • Mea culpa: Predicting stock prices from organizational attributions
    • Lee, F., Peterson, C. and Tiedens, L. (2004) ' Mea culpa: Predicting stock prices from organizational attributions ', Personality and Social Psychology Bulletin, 30, 1636-1649.
    • (2004) Personality and Social Psychology Bulletin , vol.30 , pp. 1636-1649
    • Lee, F.1    Peterson, C.2    Tiedens, L.3
  • 33
    • 0001997475 scopus 로고    scopus 로고
    • Developing and maintaining trust in work relationships
    • R.M. Kramer and T.R. Tyler (eds.), Sage Publication, Thousand Oaks, CA
    • Lewicki, R. and Bunker, B. B. (1996) ' Developing and maintaining trust in work relationships ', in R.M. Kramer and T.R. Tyler (eds.), Trust in Organizations: Frontiers of Theory and Research, Sage Publication, Thousand Oaks, CA, pp. 114-139.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 114-139
    • Lewicki, R.1    Bunker, B.B.2
  • 35
    • 0000073663 scopus 로고
    • Contracts: Adjustment of longterm economic relations under classical, neoclassical and relational contract law
    • Macneil, I. R. (1978) ' Contracts: Adjustment of longterm economic relations under classical, neoclassical and relational contract law ', Northwestern University Law Review, 72, 854-905.
    • (1978) Northwestern University Law Review , vol.72 , pp. 854-905
    • MacNeil, I.R.1
  • 36
    • 0000979506 scopus 로고
    • Victims and shareholders: The dilemmas of presenting corporate policy during a crisis
    • Marcus, A. and Goodman, R. (1991) ' Victims and shareholders: The dilemmas of presenting corporate policy during a crisis ', Academy of Management Journal, 34, 281-305.
    • (1991) Academy of Management Journal , vol.34 , pp. 281-305
    • Marcus, A.1    Goodman, R.2
  • 38
    • 0037981779 scopus 로고
    • Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations
    • McAllister, D. J. (1995) ' Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations ', Academy of Management Journal, 18, 24-59.
    • (1995) Academy of Management Journal , vol.18 , pp. 24-59
    • McAllister, D.J.1
  • 39
    • 0009925685 scopus 로고    scopus 로고
    • Initial trust formation in new organizational relationships
    • McKnight, D. H., Cummings, L. L. and Chervany, N. L. (1998) ' Initial trust formation in new organizational relationships ', Academy of Management eview, 23 (3), 473-490.
    • (1998) Academy of Management Eview , vol.23 , Issue.3 , pp. 473-490
    • McKnight, D.H.1    Cummings, L.L.2    Chervany, N.L.3
  • 40
    • 0001064540 scopus 로고
    • An economic approach to infl uence activities in organizations
    • Milgrom, P. and Roberts, J. (1988) ' An economic approach to infl uence activities in organizations ', The American Journal of Sociology, 94, S154-S179.
    • (1988) The American Journal of Sociology , vol.94
    • Milgrom, P.1    Roberts, J.2
  • 41
    • 18144384724 scopus 로고    scopus 로고
    • Restoring trustworthiness after adverse events: The signaling effects of voluntary ' Hostage Posting ' on trust
    • Nakayachi, K. and Watabe, M. (2005) ' Restoring trustworthiness after adverse events: The signaling effects of voluntary ' Hostage Posting ' on trust ', Organizational Behavior and Human Decision Processes, 97, 1-17.
    • (2005) Organizational Behavior and Human Decision Processes , vol.97 , pp. 1-17
    • Nakayachi, K.1    Watabe, M.2
  • 42
    • 47249142383 scopus 로고    scopus 로고
    • After the fall: Reintegrating the corrupt organization
    • Pfarrer, M., Decelles, K. and Smith, K. (2008) ' After the fall: Reintegrating the corrupt organization ', Academy of Management Review, 33, 730-749.
    • (2008) Academy of Management Review , vol.33 , pp. 730-749
    • Pfarrer, M.1    Decelles, K.2    Smith, K.3
  • 43
    • 0036684519 scopus 로고    scopus 로고
    • Do formal contracts and relational governance function as substitutes or complements?
    • Poppo, L. and Zenger, T. (2002) ' Do formal contracts and relational governance function as substitutes or complements? ' Strategic Management Journal, 23 (8), 707-725.
    • (2002) Strategic Management Journal , vol.23 , Issue.8 , pp. 707-725
    • Poppo, L.1    Zenger, T.2
  • 44
    • 48249113554 scopus 로고    scopus 로고
    • Alternative origins to interorganizational trust: An interdependence perspective on the shadow of the past and the shadow of the future
    • Poppo, L., Zhou, K. and Ryu, S. (2008) ' Alternative origins to interorganizational trust: An interdependence perspective on the shadow of the past and the shadow of the future ', Organization Science, 19, 39-55.
    • (2008) Organization Science , vol.19 , pp. 39-55
    • Poppo, L.1    Zhou, K.2    Ryu, S.3
  • 45
    • 0002633694 scopus 로고
    • Principals and agents: An overview
    • J. Pratt and R. Zeckhauser (eds.), Harvard Business School Press, Boston, MA
    • Pratt, J. and Zeckhauser, R. (1995) ' Principals and agents: An overview ', in J. Pratt and R. Zeckhauser (eds.), Principals and Agents: The Structure of Business, Harvard Business School Press, Boston, MA, pp. 1-35.
    • (1995) Principals and Agents: The Structure of Business , pp. 1-35
    • Pratt, J.1    Zeckhauser, R.2
  • 47
    • 0001766465 scopus 로고    scopus 로고
    • Fragile and resilient trust and their roles in economic exchange
    • Ring, P. S. (1996) ' Fragile and resilient trust and their roles in economic exchange ', Business and Society, 35 (2), 148-175.
    • (1996) Business and Society , vol.35 , Issue.2 , pp. 148-175
    • Ring, P.S.1
  • 48
    • 84926271930 scopus 로고
    • The effectiveness of accounts following transgression
    • Riordan, C., Marlin, N. and Kellogg, R. (1983) ' The effectiveness of accounts following transgression ', Social Psychology Quarterly, 46, 213-219.
    • (1983) Social Psychology Quarterly , vol.46 , pp. 213-219
    • Riordan, C.1    Marlin, N.2    Kellogg, R.3
  • 53
    • 33745637740 scopus 로고    scopus 로고
    • Best practices in crisis communication: An expert panel process
    • Seeger, M. W. (2006) ' Best practices in crisis communication: An expert panel process ', Journal of Applied Communication Research, 34, 232-244.
    • (2006) Journal of Applied Communication Research , vol.34 , pp. 232-244
    • Seeger, M.W.1
  • 54
    • 84936628681 scopus 로고
    • Collaring the crime, not the criminal: Reconsidering the concept of whitecollar crime
    • Shapiro, S. (1990) ' Collaring the crime, not the criminal: Reconsidering the concept of whitecollar crime ', American Sociological Review, 55, 346-365.
    • (1990) American Sociological Review , vol.55 , pp. 346-365
    • Shapiro, S.1
  • 56
    • 84928508719 scopus 로고
    • Factors affecting perceptions of political candidates accused of sexual and fi nancial misconduct
    • Sigal, J., Hsu, L., Foodim, S. and Betman, J. (1988) ' Factors affecting perceptions of political candidates accused of sexual and fi nancial misconduct ', Political Psychology, 9, 273-280.
    • (1988) Political Psychology , vol.9 , pp. 273-280
    • Sigal, J.1    Hsu, L.2    Foodim, S.3    Betman, J.4
  • 57
    • 85044806215 scopus 로고
    • Explaining the limited effectiveness of legalistic ' Remedies ' for trust/ distrust
    • Sitkin, S. and Roth, N. (1993) ' Explaining the limited effectiveness of legalistic ' Remedies ' for trust/ distrust ', Organizational Science, 4, 367-392.
    • (1993) Organizational Science , vol.4 , pp. 367-392
    • Sitkin, S.1    Roth, N.2
  • 58
    • 0027769403 scopus 로고
    • Perceived risk, trust, and democracy
    • Slovic, P. (1993) ' Perceived risk, trust, and democracy ', Risk Analysis, 13, 675-682.
    • (1993) Risk Analysis , vol.13 , pp. 675-682
    • Slovic, P.1
  • 59
    • 0032609357 scopus 로고    scopus 로고
    • Interpersonal processes: The interplay of cognitive, motivational, and behavioral activities in social interaction
    • Snyder, M. and Stukas, A. (1999) ' Interpersonal processes: The interplay of cognitive, motivational, and behavioral activities in social interaction ', Annual Review of Psychology, 50, 273-303.
    • (1999) Annual Review of Psychology , vol.50 , pp. 273-303
    • Snyder, M.1    Stukas, A.2
  • 60
    • 21844442887 scopus 로고
    • Managing legitimacy: Strategic and institutional approaches
    • Suchman, M. (1995) ' Managing legitimacy: Strategic and institutional approaches ', Academy of Management Review, 20, 571-610.
    • (1995) Academy of Management Review , vol.20 , pp. 571-610
    • Suchman, M.1
  • 61
    • 0032350957 scopus 로고    scopus 로고
    • Maintaining and restoring public trust in government agencies and their employees
    • Thomas, C. W. (1998) ' Maintaining and restoring public trust in government agencies and their employees ', Administration and Society, 30, 166-193.
    • (1998) Administration and Society , vol.30 , pp. 166-193
    • Thomas, C.W.1
  • 62
    • 1142303099 scopus 로고    scopus 로고
    • The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise
    • Tomlinson, E., Dineen, B. and Lewicki, R. (2004) ' The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise ', Journal of Management, 30, 165-187.
    • (2004) Journal of Management , vol.30 , pp. 165-187
    • Tomlinson, E.1    Dineen, B.2    Lewicki, R.3
  • 63
    • 58549085600 scopus 로고    scopus 로고
    • The role of causal attribution dimensions in trust repair
    • Tomlinson, E. and Mayer, R. (2009) ' The role of causal attribution dimensions in trust repair ', Academy of Management Review, 34, 85-104.
    • (2009) Academy of Management Review , vol.34 , pp. 85-104
    • Tomlinson, E.1    Mayer, R.2
  • 65
    • 0002049193 scopus 로고    scopus 로고
    • Liability means never being able to say you ' re sorry: Corporate guilt, legal constraints, and defensiveness in corporate communication
    • Tyler, L. (1997) ' Liability means never being able to say you ' re sorry: Corporate guilt, legal constraints, and defensiveness in corporate communication ', Management Communication Quarterly, 11, 51-73.
    • (1997) Management Communication Quarterly , vol.11 , pp. 51-73
    • Tyler, L.1
  • 66
    • 84989026819 scopus 로고
    • Reputation and corporate strategy: A review of recent theory and applications
    • Weigelt, K. and Camerer, C. (1988) ' Reputation and corporate strategy: A review of recent theory and applications ', Strategic Management Journal, 9 (5), 443-454.
    • (1988) Strategic Management Journal , vol.9 , Issue.5 , pp. 443-454
    • Weigelt, K.1    Camerer, C.2
  • 68
    • 84950994432 scopus 로고    scopus 로고
    • Interorganizational trust
    • O. Shenkar and J.J. Reurer (eds.), Sage Publications, Thousand Oaks, CA
    • Zaheer, A. and Harris, J. (2005) ' Interorganizational trust ', in O. Shenkar and J.J. Reurer (eds.), Handbook of Strategic Alliances, Sage Publications, Thousand Oaks, CA, pp. 169-197.
    • (2005) Handbook of Strategic Alliances , pp. 169-197
    • Zaheer, A.1    Harris, J.2
  • 69
    • 10644233443 scopus 로고    scopus 로고
    • Interpersonal and organizational trust in alliances
    • F. Contractor and P. Lorange (eds.), Elsevier Sciences, London
    • Zaheer, A., Lofstrom, S. and George, V. (2002) ' Interpersonal and organizational trust in alliances ', in F. Contractor and P. Lorange (eds.), Cooperative Strategies and Alliances: What we Know 15 Years Later, Elsevier Sciences, London, pp. 347-377.
    • (2002) Cooperative Strategies and Alliances: What We Know 15 Years Later , pp. 347-377
    • Zaheer, A.1    Lofstrom, S.2    George, V.3
  • 70
    • 0032391619 scopus 로고    scopus 로고
    • Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance
    • Zaheer, A., McEvily, B. and Perrone, V. (1998) ' Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance ', Organization Science, 9, 141-159.
    • (1998) Organization Science , vol.9 , pp. 141-159
    • Zaheer, A.1    McEvily, B.2    Perrone, V.3
  • 71
    • 0002116850 scopus 로고
    • Production of trust: Institutional sources of economic structure, 1840-1920
    • B. Straw and L.L. Cummings (eds.), JAI Press, Greenwich, CT
    • Zucker, L. (1986) ' Production of trust: Institutional sources of economic structure, 1840-1920 ', in B. Straw and L.L. Cummings (eds.), Research in Organizational Behavior, Vol.8, JAI Press, Greenwich, CT, pp. 53-111.
    • (1986) Research in Organizational Behavior , vol.8 , pp. 53-111
    • Zucker, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.