Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- versus Integrity-Based Trust Violations

Journal of Applied Psychology

Volumn 89, Issue 1, 2004, Pages 104-118

  Kim, Peter H ^a   Ferrin, Donald L ^b   Cooper, Cecily D ^c   Dirks, Kurt T ^d  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b UNIVERSITY AT BUFFALO   (United States)

^c UNIVERSITY OF MIAMI   (United States)

^d WASHINGTON UNIVERSITY IN ST LOUIS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; DENIAL; FEMALE; GUILT; HUMAN; MALE; PERCEPTION; PILOT STUDY; PROFESSIONAL COMPETENCE; SOCIAL BEHAVIOR; TRUST; VIDEORECORDING;

ADULT; DENIAL (PSYCHOLOGY); FEMALE; GUILT; HUMANS; MALE; PILOT PROJECTS; PROFESSIONAL COMPETENCE; SOCIAL PERCEPTION; SOCIAL RESPONSIBILITY; TRUST; VIDEOTAPE RECORDING;

EID: 1142289897     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.89.1.104     Document Type: Article

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