A reassessment of the dimensionality of retail performance: A multivariate generalizability theory perspective

Journal of Retailing and Consumer Services

Volumn 11, Issue 4, 2004, Pages 235-245

  Finn, Adam ^a  

^a UNIVERSITY OF ALBERTA   (Canada)

Author keywords

Dimensionality; Multivariate generalizability theory; Retail performance

Indexed keywords

INDUSTRIAL PERFORMANCE; RETAILING; SHOPPING ACTIVITY; THEORETICAL STUDY;

EID: 2442454479     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0969-6989(03)00050-X     Document Type: Article

References (33)

1. Baker J. Parasuraman A. Grewal D. Voss G.B. The influence of multiple store environment cues on perceived merchandise value and patronage intentions Journal of Marketing 66 2002 120-141
2. Baumgartner H. Homburg C. Applications of structural equation modeling in marketing and consumer research: A review International Journal of Research in Marketing 13 1996 139-161
3. Bitner M.J. Servicescapes: The impact of physical surroundings on customers and employees Journal of Marketing 56 1992 57-71
4. Brady M.K. Cronin J.J. Some new thoughts on conceptualizing perceived service quality: A hierarchical approach Journal of Marketing 65 2001 34-49
5. Brennan R.L. Generalizability Theory 2001 Springer New York
6. Brennan, R.L., 2001b. Manual for mGENOVA. Iowa Testing Programs Occasional Papers No. 50.
7. Brennan R.L. Gao X. Colton D.A. Generalizability analyses of work keys listening and reading Educational and Psychological Measurement 55 1995 157-176
8. Brown, S., Brown, S., Ostrom, A., 2002. A meta analysis of service quality research. Paper Presented at the QUIS 8: Quality in Service: Crossing Boundaries Conference, Victoria, Canada, June 11-14, 2002.
9. Carman J.M. Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions Journal of Retailing 66 1990 33-55
10. Chang L. Connotatively consistent and reversed connotatively inconsistent items are not fully equivalent: Generalizability study Educational and Psychological Measurement 55 1995 991-997
11. Craven, J., Yeomans, M., 1994. In defence of mystery shopping. Proceedings of the 37th Annual Conference of the Market Research Society. NTC Publication, Henley-on-Thames, UK, pp. 207-214.
12. Cronbach L.J. Gleser G.C. Nanda H. Rajaratnam N. The Dependability of Behavioral Measurements: Theory of Generalizability for Scores and Profiles 1972 Wiley New York
13. Dabholkar P.A. Thorpe D.I. Rentz J.O. A measure of service quality for retail stores: Scale development and validation Journal of the Academy of Marketing Science 24 1996 3-16
14. Fabrigar L.R. MacCallum R.C. Wegener D.T. Strahan E.J. Evaluating the use of factor analysis in psychological research Psychological Methods 4 3 1999 272-299
15. Finn A. Kayandé U. Reliability assessment and optimization of marketing measurement Journal of Marketing Research 34 1997 262-275
16. Finn A. Kayandé U. The service quality measurement literature: A generalizability perspective Swartz T.A. Bowen D.E. Brown S.W. Advances in Services Marketing and Management Vol. 7 1998 262-275 JAI Press Greenwich Connecticut
17. Finn A. Kayandé U. Unmasking a phantom: A psychometric assessment of mystery shopping Journal of Retailing 75 1999 195-217
18. Hu L.-T. Bentler P. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives Structural Equation Modeling 6 1 1999 1-55
19. Hurst, S.C., 1992. Quantifying customer service via mystery shopper surveys. Proceedings of the 35th Annual Conference of the Market Research Society. NTC Publication, Henley-on-Thames, UK, pp. 263-268.
20. Iacobucci D.K. Grayson A. Ostrom A.L. The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration Advances in Services Marketing and Management 3 1994 1-67
21. Kim S. Jin B. Validating the retail service quality scale for US and Korean customers of discount stores: An exploratory study Journal of Services Marketing 16 2/3 2002 223-237
22. MacCallum R.C. Browne M.W. Sugawara H.M. Power analysis and determination of sample size for covariance structure modeling Psychological Methods 1 2 1996 130-149
23. Mehta S.C. Lalwani A.K. Han S.L. Service quality in retailing: Relative efficiency of alternative measurement scales for different product-service environments International Journal of Retail - Distribution Management 28 2 2000 62-72
24. Mulhern F.J. Retail marketing: From distribution to integration International Journal of Research in Marketing 14 1997 103-124
25. Nussbaum A. Multivariate generalizability theory in educational measurement: An empirical study Applied Psychological Measurement 8 2 1984 219-230
26. Parasuraman A. Zeithaml V.A. Berry L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality Journal of Retailing 64 1988 12-40
27. Parasuraman A. Zeithaml V.A. Berry L.L. Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria Journal of Retailing 70 3 1994 201-230
28. Peter J.P. Reliability: A review of psychometric basics and recent marketing practices Journal of Marketing Research 16 1979 6-17
29. Rentz J.O. Generalizability theory: A comprehensive method for assessing and improving the dependability of marketing measures Journal of Marketing Research 24 1987 19-28
30. Rust R.T. Oliver R.L. Service quality: Insights and managerial implications from the frontier Rust R.T. Oliver R.T. Service Quality: New Directions in Theory and Practice 1994 1-19 Sage Thousand Oaks, CA
31. Searle S. Casella G. McCulloch C.E. Variance Components 1992 Wiley-Interscience New York
32. Williams J.C. Torella J.A. Success Retailing 1992 Retail Council of Canada Toronto
33. Wilson A.M. The use of mystery shopping in the measurement of service delivery The Services Industries Journal 18 3 1998 148-163