Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship

Psychology and Marketing

Volumn 27, Issue 5, 2010, Pages 487-509

  Vázquez Casielles, Rodolfo ^a   Álvarez, Leticia Suárez ^a   Martín, Ana Maria Díaz ^b  

^a UNIVERSITY OF OVIEDO   (Spain)

^b UNIVERSIDAD AUTÓNOMA DE MADRID   (Spain)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77954154778     PISSN: 07426046     EISSN: 15206793     Source Type: Journal    
DOI: 10.1002/mar.20340     Document Type: Article

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