메뉴 건너뛰기




Volumn 38, Issue 8, 2010, Pages 597-612

Building retail tenant trust: Neighbourhood versus regional shopping centres

Author keywords

Australia; Retailers; Shopping centres management; Tenants; Trust

Indexed keywords


EID: 77953975744     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590551011057426     Document Type: Article
Times cited : (15)

References (56)
  • 1
    • 84888331433 scopus 로고    scopus 로고
    • Percentage lease agreement as a shopping center management tool: A panacea for Singapore's retail industry woes
    • Addae-Dapaah, K. and Yeo, C. (1999), "Percentage lease agreement as a shopping center management tool: a panacea for Singapore's retail industry woes" in Property Management, Vol. 17, No. 1, pp. 24-36.
    • (1999) Property Management , vol.17 , Issue.1 , pp. 24-36
    • Addae-Dapaah, K.1    Yeo, C.2
  • 2
    • 84986019176 scopus 로고    scopus 로고
    • Customer-focused organisations: Challenges for managers, workers and HR practitioners
    • Baker, T. (2002), "Customer-focused organisations: challenges for managers, workers and HR practitioners" in The Journal of Management Development, Vol. 21, No. 4, pp. 306-14.
    • (2002) The Journal of Management Development , vol.21 , Issue.4 , pp. 306-314
    • Baker, T.1
  • 3
    • 77953985275 scopus 로고    scopus 로고
    • Brands and relationships in services: Is there a missing proposition?
    • working paper, University of Otago, Dunedin
    • Brodie, R. (2005), "Brands and relationships in services: is there a missing proposition?", Otago Forum, University of Otago, Dunedin, working paper.
    • (2005) Otago Forum
    • Brodie, R.1
  • 4
    • 84992875311 scopus 로고    scopus 로고
    • Towards a theory of marketplace equity: Integrating branding and relationship thinking with financial thinking
    • Brodie, R., Glynn, M. and van Durme, J. (2002), "Towards a theory of marketplace equity: integrating branding and relationship thinking with financial thinking" in Marketing Theory, Vol. 2, No. 1, pp. 5-28.
    • (2002) Marketing Theory , vol.2 , Issue.1 , pp. 5-28
    • Brodie, R.1    Glynn, M.2    van Durme, J.3
  • 5
    • 84986079062 scopus 로고    scopus 로고
    • Solving the ideal tenant mix puzzle for a proposed shopping centre: A practical research methodology
    • Bruwer, J. (1997), "Solving the ideal tenant mix puzzle for a proposed shopping centre: a practical research methodology" in Property Management, Vol. 15, No. 3, pp. 160-72.
    • (1997) Property Management , vol.15 , Issue.3 , pp. 160-172
    • Bruwer, J.1
  • 6
    • 77953983077 scopus 로고
    • Measuring the benefits of anchors to the shopping center
    • Carter, C. (1995), "Measuring the benefits of anchors to the shopping center" in Real Estate Review, Vol. 25, No. 1, pp. 52-5.
    • (1995) Real Estate Review , vol.25 , Issue.1 , pp. 52-55
    • Carter, C.1
  • 8
    • 0033822215 scopus 로고    scopus 로고
    • Relationship marketing and the orientation customers require of suppliers
    • Chaston, I. (2000), "Relationship marketing and the orientation customers require of suppliers" in The Services Industry Journal, Vol. 20, No. 3, pp. 147-67.
    • (2000) The Services Industry Journal , vol.20 , Issue.3 , pp. 147-167
    • Chaston, I.1
  • 9
    • 84986154321 scopus 로고    scopus 로고
    • Are co-operation and trust being confused with power? An analysis of food retailing in Australia and the UK
    • Dapiran, P. and Hogarth-Scott, S. (2003), "Are co-operation and trust being confused with power? An analysis of food retailing in Australia and the UK" in International Journal of Retail & Distribution Management, Vol. 31, No. 5, pp. 256-67.
    • (2003) International Journal of Retail & Distribution Management , vol.31 , Issue.5 , pp. 256-267
    • Dapiran, P.1    Hogarth-Scott, S.2
  • 14
    • 77954004060 scopus 로고    scopus 로고
    • Landlord ordered to repay tenants
    • 20 July
    • Elliot, S. (2009), "Landlord ordered to repay tenants" in Australian Financial Review, p. 48, 20 July.
    • (2009) Australian Financial Review , pp. 48
    • Elliot, S.1
  • 15
    • 0030098131 scopus 로고    scopus 로고
    • Shopping center image, consideration, and choice: Anchor store contribution
    • Finn, A. and Louviere, J. (1996), "Shopping center image, consideration, and choice: anchor store contribution" in Journal of Business Research, Vol. 35, pp. 241-51.
    • (1996) Journal of Business Research , vol.35 , pp. 241-251
    • Finn, A.1    Louviere, J.2
  • 16
    • 0006064482 scopus 로고
    • Business enterprise value in shopping malls: An empirical test
    • Fisher, J. and Lentz, G. (1990), "Business enterprise value in shopping malls: an empirical test" in Journal of Real Estate Research, Vol. 5, No. 1, pp. 167-75.
    • (1990) Journal of Real Estate Research , vol.5 , Issue.1 , pp. 167-175
    • Fisher, J.1    Lentz, G.2
  • 18
    • 22644450074 scopus 로고    scopus 로고
    • Organizing and managing channels of distribution
    • Frazier, G. (1999), "Organizing and managing channels of distribution" in Journal of the Academy of Marketing Science, Vol. 27, No. 2, pp. 226-40.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , Issue.2 , pp. 226-240
    • Frazier, G.1
  • 19
    • 21844495554 scopus 로고
    • Exchange relationship and interfirm power in channels of distribution
    • Frazier, G. and Antia, K. (1995), "Exchange relationship and interfirm power in channels of distribution" in Journal of the Academy of Marketing Science, Vol. 23, No. 4, pp. 321-6.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 321-326
    • Frazier, G.1    Antia, K.2
  • 20
    • 14644389108 scopus 로고    scopus 로고
    • Shopping center rentals: An empirical analysis of the retail tenant mix
    • Gerbich, M. (1998), "Shopping center rentals: an empirical analysis of the retail tenant mix" in Journal of Real Estate Research, Vol. 15, No. 3, pp. 283-96.
    • (1998) Journal of Real Estate Research , vol.15 , Issue.3 , pp. 283-296
    • Gerbich, M.1
  • 21
    • 21844513849 scopus 로고
    • Double moral hazard and shopping centre similarity in Canada
    • Golisinski, D. and West, D.S. (1995), "Double moral hazard and shopping centre similarity in Canada" in Journal of Law, Economics & Organisation, Vol. 11, pp. 456-78.
    • (1995) Journal of Law, Economics & Organisation , vol.11 , pp. 456-478
    • Golisinski, D.1    West, D.S.2
  • 22
    • 0001748496 scopus 로고
    • The shopping center: A restructuring of post-war retailing
    • Gosh, A. and McLafferty, S. (1991), "The shopping center: a restructuring of post-war retailing" in Journal of Retailing, Vol. 67, No. 3, pp. 253-67.
    • (1991) Journal of Retailing , vol.67 , Issue.3 , pp. 253-267
    • Gosh, A.1    McLafferty, S.2
  • 23
    • 84954981511 scopus 로고
    • An applied service marketing theory
    • Gronroos, C. (1982), "An applied service marketing theory" in European Journal of Marketing, Vol. 16, No. 7, pp. 30-41.
    • (1982) European Journal of Marketing , vol.16 , Issue.7 , pp. 30-41
    • Gronroos, C.1
  • 24
    • 0002625341 scopus 로고
    • Developing the service offering - a source of competitive advantage
    • Surprenant, C. (Ed.), American Marketing Association, Chicago, IL
    • Gronroos, C. (1987), "Developing the service offering - a source of competitive advantage" in Surprenant, C. (Ed.), Add Value to Your Service - The Key to Success, American Marketing Association, Chicago, IL, pp. 81-5.
    • (1987) Add Value to Your Service - The Key to Success , pp. 81-85
    • Gronroos, C.1
  • 25
    • 0035585327 scopus 로고    scopus 로고
    • Examining the impact of destructive acts in marketing channel relationships
    • Hibbard, J., Kumar, N. and Stern, L. (2001), "Examining the impact of destructive acts in marketing channel relationships" in Journal of Marketing Research, XXXVIII, February, pp. 45-61.
    • (2001) Journal of Marketing Research , vol.XXXVIII , Issue.February , pp. 45-61
    • Hibbard, J.1    Kumar, N.2    Stern, L.3
  • 28
    • 0009577817 scopus 로고    scopus 로고
    • A study of brand equity in an organizational context
    • Hutton, J.G. (1997), "A study of brand equity in an organizational context" in Journal of Product & Brand Management, Vol. 6, No. 6, pp. 428-39.
    • (1997) Journal of Product & Brand Management , vol.6 , Issue.6 , pp. 428-439
    • Hutton, J.G.1
  • 29
    • 4444260583 scopus 로고    scopus 로고
    • How relevant are difficult forms of relational behaviour? An empirical test based on Macneil's exchange framework
    • Ivens, B.S. (2004), "How relevant are difficult forms of relational behaviour? An empirical test based on Macneil's exchange framework" in The Journal of Business & Industrial Marketing, Vol. 19, Nos 4/5, pp. 300-9.
    • (2004) The Journal of Business & Industrial Marketing , vol.19 , Issue.4-5 , pp. 300-309
    • Ivens, B.S.1
  • 30
    • 0026286318 scopus 로고
    • Mega-chaining, corporate concentration, and the mega-malls
    • Jones, K. (1991), "Mega-chaining, corporate concentration, and the mega-malls" in The Canadian Geographer, Vol. 3, pp. 241-9.
    • (1991) The Canadian Geographer , vol.3 , pp. 241-249
    • Jones, K.1
  • 32
    • 84986165689 scopus 로고    scopus 로고
    • The determinant of perceived service quality and its relationship with satisfaction
    • Lee, H., Lee, Y. and Yoo, D. (2000), "The determinant of perceived service quality and its relationship with satisfaction" in The Journal of Services Marketing, Vol. 14, No. 3, pp. 217-31.
    • (2000) The Journal of Services Marketing , vol.14 , Issue.3 , pp. 217-231
    • Lee, H.1    Lee, Y.2    Yoo, D.3
  • 33
    • 0030627445 scopus 로고    scopus 로고
    • The life cycle of shopping centers
    • Lowry, J. (1997), "The life cycle of shopping centers" in Business Horizons, January-February, pp. 77-86.
    • (1997) Business Horizons , Issue.January-February , pp. 77-86
    • Lowry, J.1
  • 34
    • 84989085629 scopus 로고
    • Characteristics of partnership success: Partnership attributes, communication behaviour, and conflict resolution techniques
    • Mohr, J. and Spekman, R. (1994), "Characteristics of partnership success: partnership attributes, communication behaviour, and conflict resolution techniques" in Strategic Management Journal, Vol. 15, pp. 135-52.
    • (1994) Strategic Management Journal , vol.15 , pp. 135-152
    • Mohr, J.1    Spekman, R.2
  • 35
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), "The commitment-trust theory of relationship marketing" in Journal of Marketing, Vol. 58, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 38
    • 33644624639 scopus 로고    scopus 로고
    • Service quality, customer satisfaction and behavioural intentions in the service factory
    • Olorunniwo, F., Hsu, M.K. and Udo, G.J. (2006), "Service quality, customer satisfaction and behavioural intentions in the service factory" in The Journal of Services Marketing, Vol. 20, No. 1, pp. 59-73.
    • (2006) The Journal of Services Marketing , vol.20 , Issue.1 , pp. 59-73
    • Olorunniwo, F.1    Hsu, M.K.2    Udo, G.J.3
  • 39
    • 33748985649 scopus 로고    scopus 로고
    • Customer empowerment and relationship outcomes in healthcare consultations
    • Ouschan, R., Sweeney, J. and Johnson, L. (2006), "Customer empowerment and relationship outcomes in healthcare consultations" in European Journal of Marketing, Vol. 40, Nos 9/10, pp. 1068-85.
    • (2006) European Journal of Marketing , vol.40 , Issue.9-10 , pp. 1068-1085
    • Ouschan, R.1    Sweeney, J.2    Johnson, L.3
  • 40
    • 84986174549 scopus 로고    scopus 로고
    • Assessing the effectiveness of shopping mall promotions: Customer analysis
    • Parsons, A.G. (2003), "Assessing the effectiveness of shopping mall promotions: customer analysis" in International Journal of Retail & Distribution Management, Vol. 31, No. 2, pp. 74-9.
    • (2003) International Journal of Retail & Distribution Management , vol.31 , Issue.2 , pp. 74-79
    • Parsons, A.G.1
  • 42
    • 0037476795 scopus 로고    scopus 로고
    • Internalizing externalities: The pricing of space in shopping malls
    • Pashigan, B.P. and Gould, E.D. (1998), "Internalizing externalities: the pricing of space in shopping malls" in Journal of Law & Economics, Vol. XLI, April, pp. 115-42.
    • (1998) Journal of Law & Economics , vol.XLI , Issue.April , pp. 115-142
    • Pashigan, B.P.1    Gould, E.D.2
  • 43
    • 84986160636 scopus 로고    scopus 로고
    • An exploratory study of tenant/manager relationships in New Zealand's managed shopping centres
    • Prendergast, G., Marr, N. and Jarratt, B. (1996), "An exploratory study of tenant/manager relationships in New Zealand's managed shopping centres" in International Journal of Retail & Distribution Management, Vol. 24, No. 9, pp. 19-26.
    • (1996) International Journal of Retail & Distribution Management , vol.24 , Issue.9 , pp. 19-26
    • Prendergast, G.1    Marr, N.2    Jarratt, B.3
  • 45
    • 34748819970 scopus 로고    scopus 로고
    • Multiple roles of brands in business-to-business services
    • Roberts, J. and Merrilees, B. (2007), "Multiple roles of brands in business-to-business services" in Journal of Business & Industrial Marketing, Vol. 22, No. 6, pp. 410-17.
    • (2007) Journal of Business & Industrial Marketing , vol.22 , Issue.6 , pp. 410-417
    • Roberts, J.1    Merrilees, B.2
  • 46
    • 20444486031 scopus 로고    scopus 로고
    • Developing relational exchange: Effectiveness and power
    • Rokkan, A.I. and Haugland, S.A. (2002), "Developing relational exchange: effectiveness and power" in European Journal of Marketing, Vol. 36, Nos 1/2, pp. 211-30.
    • (2002) European Journal of Marketing , vol.36 , Issue.1-2 , pp. 211-230
    • Rokkan, A.I.1    Haugland, S.A.2
  • 47
    • 0034196701 scopus 로고    scopus 로고
    • The relationship of communication, ethical work climate and trust to commitment and innovation
    • Ruppel, C. and Harrington, S. (2000), "The relationship of communication, ethical work climate and trust to commitment and innovation" in Journal of Business Ethics, Vol. 25, No. 4, pp. 313-28.
    • (2000) Journal of Business Ethics , vol.25 , Issue.4 , pp. 313-328
    • Ruppel, C.1    Harrington, S.2
  • 48
    • 77953971534 scopus 로고    scopus 로고
    • Shopping centres - what are they, what they're not, and what makes them tick...
    • 4 February, available at, (accessed 15 October 2009)
    • Ryan, P.J. (2008), "Shopping centres - what are they, what they're not, and what makes them tick...", Inside Retailing Online, 4 February, available at: www.insideretailing.com.au/Latest/tabid/53/ID/2178/What-makes-shopping-centres-work.aspx (accessed 15 October 2009).
    • (2008) Inside Retailing Online
    • Ryan, P.J.1
  • 49
    • 34748856560 scopus 로고    scopus 로고
    • The evolution of distribution channels for consumer goods
    • Shaw, S., Hood, N. (Eds.), Macmillan Press, London
    • Shaw, S. and Dawson, J. (1996), "The evolution of distribution channels for consumer goods" in Shaw, S. and Hood, N. (Eds.), Marketing in Evolution: Essays in Honour of Michael J. Baker, Macmillan Press, London, pp. 55-68.
    • (1996) Marketing in Evolution: Essays in Honour of Michael J. Baker , pp. 55-68
    • Shaw, S.1    Dawson, J.2
  • 50
    • 0012549483 scopus 로고
    • Impact of food courts and other factors on tenants' businesses for a major shopping centre in Singapore
    • Sirpal, R. and Peng, O.L. (1995), "Impact of food courts and other factors on tenants' businesses for a major shopping centre in Singapore" in Property Management, Vol. 13, No. 4, pp. 13-20.
    • (1995) Property Management , vol.13 , Issue.4 , pp. 13-20
    • Sirpal, R.1    Peng, O.L.2
  • 52
    • 33645790643 scopus 로고    scopus 로고
    • Simon & Schuster, New York, NY
    • Underhill, P. (2004), Call of the Mall, Simon & Schuster, New York, NY.
    • (2004) Call of the Mall
    • Underhill, P.1
  • 53
    • 77954020286 scopus 로고    scopus 로고
    • available at, (accessed 14 October 2009), Urbis JHD, Sydney
    • Urbis (2007), Australian Shopping Centre Industry Information Update, Urbis JHD, Sydney, available at: www.scca.org.au/Pdf%20links/2007PDFs/Update%20Aust%20Industry%20Info%20March%2007.pdf (accessed 14 October 2009).
    • (2007) Australian Shopping Centre Industry Information Update
    • Urbis1
  • 54
    • 1842788646 scopus 로고    scopus 로고
    • Empowerment: Theory and practice
    • Wilkinson, A. (1998), "Empowerment: theory and practice" in Personnel Review, Vol. 27, No. 1, pp. 40-56.
    • (1998) Personnel Review , vol.27 , Issue.1 , pp. 40-56
    • Wilkinson, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.