Measuring image: Shopping centre case studies

International Review of Retail, Distribution and Consumer Research

Volumn 12, Issue 4, 2002, Pages 355-373

  Dennis, Charles ^a   Murphy, John ^b   Marsland, David ^a   Cockett, Tony ^a   Patel, Tara ^a  

^a BRUNEL UNIVERSITY   (United Kingdom)

^b OPEN UNIVERSITY BUSINESS SCHOOL   (United Kingdom)

Author keywords

Attractiveness; Branding; Image; Shopping Centres

Indexed keywords

EID: 85068288058     PISSN: 09593969     EISSN: 14664402     Source Type: Journal    
DOI: 10.1080/09593960210151153     Document Type: Article

References (77)

1. Aaker, D.A. (1991) Managing Brand Equity. New York: Free Press.
2. Aaker, J. L. (1997) 'Dimensions of brand personality', Journal of Marketing Research. 24(August): 347-56.
3. Akehurst, G. and Alexander, N. (1995) The Internationalisation of Retailing. London: Frank Class.
4. Alt, M. and Griggs, S. (1988) 'Can a brand be cheeky?' 31st Annual Conference. London, Market Research Society, pp. 99-127.
5. Association of Town Centre Management (1994) The Effectiveness of Town Centre Management - Research Study, London: Association of Town Centre Management.
6. Birkin, M. (1994) 'Assessing brand value', in Stebart, P. (ed.) Brand Power, Basingstoke: Macmillan.
7. Brand Finance (1999) The Brand Finance Report. Kingston upon Thames: Brand Finance plc.
8. Burns, DJ. and Warren, H.B. (1995) 'Need for uniqueness: shopping mall preference and choice activity'. International Journal of Retail and Distribution Management, 23(12): 4-12.
9. Butterfield, L. and Haigh, D. (1998) Understanding the Financial Value of Brands, London: Institute of Practitioners in Advertising.
10. Buzzell, R. and Gale, B. (1987) The PIMS Principles. London: Collier Macmillan.
11. CSC (1996) 1996. Annual Report and Accounts, London: Capital Shopping Centres plc.
12. Carlson, HJ. (1991) 'The role of the shopping centre in US retailing', International Journal of Retail and Distribution Management. 19(6): 13-20.
13. Cavanaugh, T. (1996) 'Mall crawl palls', American Demographics, (Sept) 18(8): 14-16.
14. Christaller, W. (1933) Central Places in Southern Germany (translated by Baskin, C. 1966), Englewood Cliffs, NJ: Prentice Hall.
15. Cooke, J. (1993) 'The shopping challenge - centres without a future', in Henry Stewart Conference Studies (ed.), Latest Development in the Ongoing Marketing and Promotion of Shopping Centres, London, 29 September: 1-9.
16. Davies, G. (1998) 'Retail Brands and the theft of identity'. International Journal of Retail and Distribution Management. 26(4-5): 140-6.
17. Davies, R., Howard, E. and Reynolds, J. (1993) The Shopping Centre Industry 1993: Thirty Years of Growth, Oxford: Oxford Institute of Retail Management/British Council for Shopping Centres.
18. de Chernatony, L. and McDonald, M.H.B. (1998) Creating Powerful Brands in Consumer. Service and Industrial Markets, Oxford: Butterworth-Heinemann.
19. Dennis, C.E., Marsland, D. and Cockett, W.A. (1999) 'Why do people shop where they do?' Recent Advances in Retailing and Services Science, 6th International Conference, Eindhoven, The Netherlands, The European Institute of Retailing and Services Studies.
20. Dennis, C.E., Marsland, D. and Cockett, W.A. (2000) Objects of desire: attraction and distance in shopping centre choice', International Journal of New Product Development and Innovation Management, (2)2: 43-60.
21. Dennis, C.E., Marsland, D. and Cockett, W.A. (2001) 'Data mining for shopping centres - customer knowledge management framework', Journal of Knowledge Management, 5(4): 368-74.
22. Dennis, C.E., Marsland, D. and Cockett, W.A. (2002) 'Central place practice shopping centre attractiveness measures. Hinterland boundaries and the UK retail hierarchy', Journal of Retail and Consumer Services, 9(4): 185-99.
23. Doyle, P. (1989) 'Building successful brand: the strategic options', Journal of Marketing Management, 5(1): 77-95.
24. Fishbein, M. (1963) 'An investigation of the relationships between beliefs about an object and the attitude towards the object'. Human Relation 16: 223-40.
25. Fransella, F. and Bannister, P. (1977) A Manual for Repertory Grid Technique, London: Academic Press.
26. Gibson, B. (1999) 'Beyond shopping centres - e-commerce', British Council of Shopping Centres Conference 28 Oct.
27. Guy, CM. (1994) The Retail Development Process: Location, Property and Planning, London: Routledge.
28. Hackett, P.M.W. and Foxall, G.R. (1994) 'A factor analytic study of consumers' location specific values: a traditional high street and a modern shopping mall', Journal of Marketing Management, 10: 163-78.
29. Hallsworth, A.G. (1988a) 'Repertory grid methodology and the analysis of group perceptions in retailing', International Journal of Retailing 3(4): 43-54.
30. Hallsworth, A.G. (1988b) The Human Impact of Hypermarkets and Superstores. Aldershot: Avebury.
31. Hankinson, G. and Cowking, P. (1993) Branding in Action. Maidenhead: McGraw-Hill.
32. Hoel, P.G. and Jessen, RJ. (1982) Basic Statistics for Business and Economics. New York: Wiley.
33. Howard, E. (I992) 'Evaluating the success of retail out of town shopping centres'. The International Review of Retail. Distribution and Consumer Research. 2(1) 59-80.
34. Howard, t. (1993) 'Assessing the impact of shopping centre development: the Meadowhall case, Journal of Property Research, 10: 97-119.
35. Howard, E. (1995) Partnerships in Shopping Centres, Oxford: OXIRM.
36. Howard, K. (1997) 'The management of shopping centres: conflict or collaboration?', The International Review of Retail. Distribution and Consumer Research, 7(3). 263-86.
37. Howell, R.D. and Rogers, J.D. (1980) 'Research into shopping mall choice behaviour', in Monroe, K.B. (ed.) Advances in Consumer Research, Ann Arbor: Association for Consumer Research, 671-6.
38. Huff, D.L. (1964) 'Defining and estimating a trade area', Journal of Marketing, 28(July): 34-8.
39. Jary, M. and Wileman, A. (1998) 'Managing retail brands', in Hart. S. and murphy, J. (eds), Brands: the New Wealth Creators, Basingstoke: Macmillan Business, 152-60.
40. Jobber, D. (1995) Principles and Practice of Marketing. London: McGraw Hill.
41. Jobber, D. (2001) Principles and Practice of Marketing, 3ed edition. London: McGraw Hill.
42. Kelly, G.A. (1955) The Psychology of Personal Constructs, Vols. 1-2, New York: Norton.
43. King, S. (1991) 'Brand building in the 1990s', Journal of Marketing Management, 7(1): 3-14.
44. Kirkup, M.H. and Rafiq, M. (1999) 'Marketing shopping centres: challenges in the UK context', Journal of Marketing Practice. 5(5): 119-33.
45. McGoldrick, P.J. (2002) Retail Marketing, 2nd edition. Maidenhead: McGraw Hill.
46. McGoldrick, P.J. and Thompson, M.G. (1992a) 'The role of image in the attraction of the out of town center', The International Review of Retail. Distribution and Consumer Research. 2(1): 81-98.
47. McGoldrick, P.J. and Thompson, M.G. (1992b) Regional Shopping Centres: Out-of-town Versus In-town, Aldershot: Avebury.
48. Management Horizons (1995) Index of Shopping Vennes. London: Management Horizons.
49. Marjanen, H. (1993) Store Location Analysis and the Mystery of Consumer Spatial Behaviour: Competition between Downtown Shopping Areas and Out-of-town Shoppiing Centres as a Special Case, Turku (Finland): Turku School of Economics and Business Administration.
50. Martin, P.G. (1982) Shopping Centre Management. London: Spon.
51. Martineau, P. (1958) 'The personality of the retail store', Harvard Business Review. 36(1): 47-55.
52. Medway, D., Alexander, A,. Bennison, D. and Warnaby, G. (1999) 'Retailers' financial support for town centre management'. International Journal of Retail and Distribution Management. 27(6-7): 246-55.
53. Medway, D., Warnaby, G., Bennison, D. and Alexander, A. (2000) 'Reasons for retailers' involvement in town centre management'. International Journal of Retail and Distribution Management. 28(8-9): 368-79.
54. Mintel (1997) Shopping Centers. London: Mintel.
55. Mitchell, V.W. and Kiral, H.R. (1999) 'Risk positioning of UK multiple retailers'. The International Review of Retail, Distribution and Consumer Research. 9(1): 17-39.
56. Morris, C. (1989) Quantitative Approaches in Business Studies, London: Pitman.
57. Murphy, J. (1989) Brand Valuation: Establishing a True and Fair View. London: Business Books.
58. Murphy, J. (1998) 'What is branding', in Hart, S. and Murphy, J. (eds) Brands: the New Health Creators, Basingstoke: Macmillan Business.
59. Opacie, S. and Potter, R.B. (1986) 'Grocery store cognition of disadvantaged consumer groups: a Reading case studs', Tijdschrifi voor Econ. en Soc. Geografie, 77(4): 288-98.
60. Oppewal, H. and Timmermans, H. (1999) 'Modelling consumer perception of public space in shopping centres', Environment and Behaviour, 31(1): 45-66
61. Osgood, G.E., Suci, G.J. and Tannenbaum, P.M. (1957) The Measurement of Meaning. Urbana, Illinois: University of Illinois.
62. OXIRM (1999) The Shopping Centre Industry: its Importance to the UK Economy, Oxford: Oxford Institute of Retail Management/MCB.
63. Phipps, R. and Simmons, C (1996) Understanding Customers, Oxford: Butterworth Heinemann.
64. PreFontaine, M. (1999) 'Beyond shopping centres e-commerce', British Council of Shopping Centers Conference.
65. Randall, G. (1997) Branding, London: Kogan Page.
66. Redstone, L. G. (1973) New Dimenstons in Shopping Centers and Stores. New York: McGraw Hill.
67. Richards, I Foster, D and Morgan, R. (1998) 'Brand knowledge management, growing brand equity'. Journal of knowledge Management. 2(1): 47-54.
68. RICS Foundation (2000) 20:20 Visions of the Future, London: Royal Institute of Chartered Surveyors.
69. SERPLAN (1987) Retail Mointoring Working Party. Regional Shopping Centres. Around London: Background Papers, London: SERPLAN.
70. Swinyard, W.R. (1992) 'An opportunity based model of customer service', The International Review of Retail. Distribution and Consumer Research 2(1): 1-12.
71. Timmermans, H., Van Der Heijden, R. and Westerfield, H. (1982) 'Cognition of urban retailing structures: a Dutch case study', Tijdschrift voor Econ. en Soc. Geografie, 73(1): 2-12.
72. Verdict (2002) Verdict on Electronic Shopping 2002. www.verdict.co.uk (accessed 30/4/02).
73. Victoria Centre (undated, approximately 1987) Victoria Centre Information Pack. London: Capital Shopping Centres.
74. Wakefield, K.L. and Baker, J. (1998) 'Excitement at the mall: determinants and effect on shopping respones'. Journal of Retailing. 74(4): 515-39.
75. Warnaby, G. and Davies, B.J. (1997) 'Commentary: cities as service factories? Using the Servuction system for marketing cities as shopping destinations'. International Journal of Retail and Distribution Management. 25(6-7): 204-10.
76. Warnaby, G. (1998) 'Marketing UK cities as shopping destinations: problems and prospects'. Journal of Retailing and Consumer Services. 5(1): 55-8.
77. Warnaby, G. and Medway, D. (2000) 'Competitive responses by town centres to off-centre retail developments'. The Planning and Management of Retail Locations, Annual Manchester Conference for Comtemporary Issues in Retail Marketing'. 8 Sept. Manchester Metropolitan University.