메뉴 건너뛰기




Volumn 15, Issue 1, 2010, Pages

Customer perspectives on E-business Value: Case study on internet banking

Author keywords

Awareness; Ease of use; Information and communication technology (ICT); Internet banking; Perceived usefulness; Risk

Indexed keywords


EID: 77953307601     PISSN: 12045357     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (26)

References (56)
  • 1
    • 33746633350 scopus 로고
    • Perceived usefulness, ease of use and Usage of Information Technology: A replication
    • Adams, D., Nelson, R.R and Todd, P. (1992). Perceived usefulness, ease of use and Usage of Information Technology: A replication. MIS Quarterly, Vol.16, No.2, Pp.227-248
    • (1992) MIS Quarterly , vol.16 , Issue.2 , pp. 227-248
    • Adams, D.1    Nelson, R.R.2    Todd, P.3
  • 2
    • 0034557459 scopus 로고    scopus 로고
    • Research report: The evolving relationship between general and specific computer self-efficacy: An empirical assessment
    • Agarwal, R., Sambamurthy, V. and Stair, R.M. (2000). Research report: the evolving relationship between general and specific computer self-efficacy: an empirical assessment. Information Systems Research, Vol. 11, No. 4, pp. 418-430.
    • (2000) Information Systems Research , vol.11 , Issue.4 , pp. 418-430
    • Agarwal, R.1    Sambamurthy, V.2    Stair, R.M.3
  • 3
    • 0035368522 scopus 로고    scopus 로고
    • Online banking: A field study of drivers, development challenges, and expectations International Journal of Information Management
    • Aladwani, A.M. (2001). Online banking: a field study of drivers, development challenges, and expectations International Journal of Information Management, Vol. 21, pp. 213-225
    • (2001) Vol , vol.21 , pp. 213-225
    • Aladwani, A.M.1
  • 4
    • 77951126791 scopus 로고    scopus 로고
    • Internet Banking Adoption among Young Intellectuals
    • Amin, H. (2007). Internet Banking Adoption among Young Intellectuals. Journal of Internet Banking and Commerce, Vol. 12, No.3
    • (2007) Journal of Internet Banking and Commerce , vol.12 , Issue.3
    • Amin, H.1
  • 7
    • 68249126678 scopus 로고    scopus 로고
    • The Effect of Perceived Risk on the Intention to Use E-commerce: The Case of Algeria
    • Belkhamza, Z and Wafa, S.A. (2009). The Effect of Perceived Risk on the Intention to Use E-commerce: The Case of Algeria. Journal of Internet Banking and Commerce, Vol. 14, No.1.
    • (2009) Journal of Internet Banking and Commerce , vol.14 , Issue.1
    • Belkhamza, Z.1    Wafa, S.A.2
  • 8
    • 56349093305 scopus 로고    scopus 로고
    • Trust and Distrust in Online Banking: Their Role in Developing Countries Information Technology for Development
    • Benamati and Serva (2007). Trust and Distrust in Online Banking: Their Role in Developing Countries Information Technology for Development, Vol. 13, No. 2, pp. 161-175.
    • (2007) , vol.13 , Issue.2 , pp. 161-175
    • Benamati1    Serva2
  • 10
    • 0344527939 scopus 로고    scopus 로고
    • Influence of computer attitude and self-efficacy on IT usage behavior
    • Chau, P.Y.K. (2001). Influence of computer attitude and self-efficacy on IT usage behavior. Journal of End User Computing, Vol. 13, No. 1, pp. 26-33.
    • (2001) Journal of End User Computing , vol.13 , Issue.1 , pp. 26-33
    • Chau, P.Y.K.1
  • 11
    • 4243109031 scopus 로고
    • On the use, usefulness and ease of use of structural equation modeling in MIS research: A note of caution
    • Chin. W.C and Todd, P.A (1995). On the use, usefulness and ease of use of structural equation modeling in MIS research: A note of caution. MIS Quarterly, Vol.19, No.2, Pp.237-246.
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 237-246
    • Chin, W.C.1    Todd, P.A.2
  • 12
    • 0010100326 scopus 로고
    • Technology and Innovation in Retail Banking Distribution
    • Delvin, J. (1995). Technology and Innovation in Retail Banking Distribution. International Journal of Bank Marketing, Vol. 13, pp.19-25.
    • (1995) International Journal of Bank Marketing , vol.13 , pp. 19-25
    • Delvin, J.1
  • 14
    • 0032172079 scopus 로고    scopus 로고
    • Using Davis's Perceived Usefulness and Ease of Use Instruments for Decision Making: A Confirmation and Multi-Group Invariance Analysis
    • Doll, W.J., Henddrickson, A and Deng, X. (1998).Using Davis's Perceived Usefulness and Ease of Use Instruments for Decision Making: A Confirmation and Multi-Group Invariance Analysis. Decision Science, Vol.29, No.4, Pp.839-869.
    • (1998) Decision Science , vol.29 , Issue.4 , pp. 839-869
    • Doll, W.J.1    Henddrickson, A.2    Deng, X.3
  • 16
    • 0035673264 scopus 로고    scopus 로고
    • Determinant of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics
    • Hong, W., Thong, J.Y.L., Wong, W.M. and Tam, K.Y. (2001). Determinant of user acceptance of digital libraries: an empirical examination of individual differences and system characteristics. Journal of Management Information Systems, Vol. 18, No. 3, pp. 97-124.
    • (2001) Journal of Management Information Systems , vol.18 , Issue.3 , pp. 97-124
    • Hong, W.1    Thong, J.Y.L.2    Wong, W.M.3    Tam, K.Y.4
  • 17
    • 68249085922 scopus 로고    scopus 로고
    • An Experimental Investigation of Online Banking Adoption in China
    • Hua,G. (2009).An Experimental Investigation of Online Banking Adoption in China. Journal of Internet Banking and Commerce, Vol. 14, No.1.
    • (2009) Journal of Internet Banking and Commerce , vol.14 , Issue.1
    • Hua, G.1
  • 18
    • 33750243291 scopus 로고    scopus 로고
    • Customers' perception of electronic service delivery in the UK retail banking sector
    • Ibrahim, E.E., Joseph, M and Ibeh, K.I.N (2006). Customers' perception of electronic service delivery in the UK retail banking sector. International Journal of Bank Marketing, Vol. 24, No. 7, pp. 475-493.
    • (2006) International Journal of Bank Marketing , vol.24 , Issue.7 , pp. 475-493
    • Ibrahim, E.E.1    Joseph, M.2    Ibeh, K.I.N.3
  • 19
    • 84986156537 scopus 로고    scopus 로고
    • The Adoption of Electronic Banking Technologies by US Consumers
    • Jane, M.K., Hogarth, J.M and Hilgert, M.A. (2004). The Adoption of Electronic Banking Technologies by US Consumers. International Journal of Bank Marketing, Vol.22, No. 4, pp. 238-259.
    • (2004) International Journal of Bank Marketing , vol.22 , Issue.4 , pp. 238-259
    • Jane, M.K.1    Hogarth, J.M.2    Hilgert, M.A.3
  • 20
    • 0347416142 scopus 로고    scopus 로고
    • Research reports: The role of behavior modeling in computer skills acquisition: Toward refinement of the model
    • Johnson, R.D. and Marakas, G.M. (2000). Research reports: the role of behavior modeling in computer skills acquisition: toward refinement of the model. Information Systems Research, Vol. 11, No. 4, pp. 402-417.
    • (2000) Information Systems Research , vol.11 , Issue.4 , pp. 402-417
    • Johnson, R.D.1    Marakas, G.M.2
  • 21
  • 23
    • 24144487101 scopus 로고    scopus 로고
    • Consumers' attitudes towards online and mobile banking in China
    • Laforet, S and Li, X. (2005). Consumers' attitudes towards online and mobile banking in China. International Journal of Bank Marketing, Vol. 23, No. 5; pg. 362-380.
    • (2005) International Journal of Bank Marketing , vol.23 , Issue.5 , pp. 362-380
    • Laforet, S.1    Li, X.2
  • 24
    • 42149122018 scopus 로고    scopus 로고
    • Measuring Customer Satisfaction in Internet Banking; a Core Framework
    • Liao, Z and Cheung, M.T. (2008). Measuring Customer Satisfaction in Internet Banking; a Core Framework. Communications of the ACM, Vol. 51, No. 4, pp. 47-51
    • (2008) Communications of The ACM , vol.51 , Issue.4 , pp. 47-51
    • Liao, Z.1    Cheung, M.T.2
  • 25
    • 0036132198 scopus 로고    scopus 로고
    • Internet-based E-Banking and Consumer Attitudes: An Empirical Study
    • Liao, Z. and Cheung, M.T. (2002). Internet-based E-Banking and Consumer Attitudes: An Empirical Study. Information and Management, Vol. 39, pp. 283-295.
    • (2002) Information and Management , vol.39 , pp. 283-295
    • Liao, Z.1    Cheung, M.T.2
  • 26
    • 77953317642 scopus 로고    scopus 로고
    • A Framework for Evaluating the Effectiveness of Information Systems at Jordan Banks: An Empirical Study
    • Mashhour, A and Zaatreh, Z. (2008). A Framework for Evaluating the Effectiveness of Information Systems at Jordan Banks: An Empirical Study. Journal of Internet Banking and Commerce, Vol. 13, No.1.
    • (2008) Journal of Internet Banking and Commerce , vol.13 , Issue.1
    • Mashhour, A.1    Zaatreh, Z.2
  • 27
    • 84961940261 scopus 로고    scopus 로고
    • Consumers' Perspectives on Online Banking Services
    • Mavri, M and Ioannou, G. (2006). Consumers' Perspectives on Online Banking Services. International Journal of Consumer Studies, Vol. 30, No. 6, pp.552-560.
    • (2006) International Journal of Consumer Studies , vol.30 , Issue.6 , pp. 552-560
    • Mavri, M.1    Ioannou, G.2
  • 28
    • 84986018237 scopus 로고    scopus 로고
    • Consumer perceived risk: Conceptualizations and models
    • Mitchell, V.W. (1999). Consumer perceived risk: conceptualizations and models, European Journal of Marketing, Vol. 33, No. 1/2, Pp. 163-195.
    • (1999) European Journal of Marketing , vol.33 , Issue.1-2 , pp. 163-195
    • Mitchell, V.W.1
  • 29
    • 0009000632 scopus 로고
    • Perceived risk and risk reducing strategies across product classification
    • Oxford
    • Mitchell, V-W and Greatorex, M. (1990). Perceived risk and risk reducing strategies across product classification. Proceedings of 23rd MEG Conference, Vol. 2, Oxford, pp. 940-955.
    • (1990) Proceedings of 23rd MEG Conference , vol.2 , pp. 940-955
    • Mitchell, V.-W.1    Greatorex, M.2
  • 30
    • 0001212543 scopus 로고
    • Risk perception and reduction in the purchase of consumer services
    • Mitchell, V-W and Greatorex, M. (1993). Risk perception and reduction in the purchase of consumer services. The Service Industries Journal, Vol. 13, No. 4, Pp. 179-200.
    • (1993) The Service Industries Journal , vol.13 , Issue.4 , pp. 179-200
    • Mitchell, V.-W.1    Greatorex, M.2
  • 31
    • 3042805633 scopus 로고    scopus 로고
    • Distribution channel strategies in Danish retail banking
    • Mols, N., Bukh, P and Neilsen, J. (1999). Distribution channel strategies in Danish retail banking. International Journal of Bank Marketing, Vol. 27, No. 1, Pp. 37-47.
    • (1999) International Journal of Bank Marketing , vol.27 , Issue.1 , pp. 37-47
    • Mols, N.1    Bukh, P.2    Neilsen, J.3
  • 34
    • 68549133237 scopus 로고    scopus 로고
    • Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters
    • Ozdemir, S and Trott, P. (2009). Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters. Journal of Financial Services Marketing, Vol. 13, No. 4, Pp. 284-299.
    • (2009) Journal of Financial Services Marketing , vol.13 , Issue.4 , pp. 284-299
    • Ozdemir, S.1    Trott, P.2
  • 35
    • 0036400384 scopus 로고    scopus 로고
    • Marketing To and Serving Customers through the Internet: An Overview and Research Agenda
    • Parasuraman, A and Zinkhan, G.M. (2002). Marketing To and Serving Customers through the Internet: An Overview and Research Agenda. Journal of the Academy of Marketing Science, Vol. 30, No. 4, pp. 286-95.
    • (2002) Journal of The Academy of Marketing Science , vol.30 , Issue.4 , pp. 286-295
    • Parasuraman, A.1    Zinkhan, G.M.2
  • 36
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the Technology Acceptance Model
    • Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the Technology Acceptance Model. International Journal of Electronic Commerce, Vol.7, No. 3, Pp. 101-134.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 37
    • 0001318577 scopus 로고    scopus 로고
    • Customer Relationship Management (CRM) in Financial Services
    • Peppard, J. (2000). Customer Relationship Management (CRM) in Financial Services. European Management Journal, Vol. 18, No. 3, pp. 312-327.
    • (2000) European Management Journal , vol.18 , Issue.3 , pp. 312-327
    • Peppard, J.1
  • 39
    • 3042855713 scopus 로고    scopus 로고
    • Consumer acceptance of online banking: An extension of the technology acceptance model
    • Pikkarainen, T., Pikkarainen, K., Karjaluoto, K. and Pahnila, S. (2004). Consumer acceptance of online banking: an extension of the technology acceptance model. Internet Research, Vol. 14, No. 3, pp. 224-235.
    • (2004) Internet Research , vol.14 , Issue.3 , pp. 224-235
    • Pikkarainen, T.1    Pikkarainen, K.2    Karjaluoto, K.3    Pahnila, S.4
  • 40
    • 37549035887 scopus 로고    scopus 로고
    • Users' adoption of e-banking services: The Malaysian perspective
    • Poon, W-C. (2008). Users' adoption of e-banking services: the Malaysian perspective. Journal of Business & Industrial Marketing, Vol. 23, No.1, Pp. 59-69
    • (2008) Journal of Business & Industrial Marketing , vol.23 , Issue.1 , pp. 59-69
    • Poon, W.-C.1
  • 42
    • 77953296482 scopus 로고    scopus 로고
    • Barriers to the Adoption and the Usage of Internet Banking by Tunisian Consumers
    • Available At SSRN
    • Rochdi, K. M. (2009).Barriers to the Adoption and the Usage of Internet Banking by Tunisian Consumers. Available at SSRN: http://ssrn.com/abstract=141584.
    • (2009)
    • Rochdi, K.M.1
  • 43
    • 0004204143 scopus 로고
    • Communications in Innovation
    • Free Press New York, NY
    • Rogers, E.M. and Shoemaker, F. (1971). Communications in Innovation, Free Press, New York, NY.
    • (1971)
    • Rogers, E.M.1    Shoemaker, F.2
  • 44
    • 84986106035 scopus 로고    scopus 로고
    • Barriers to internet banking adoption: A qualitative study among corporate customers in Thailand
    • Rotchanakitumnuai, S and Speece, M. (2003). Barriers to internet banking adoption: a qualitative study among corporate customers in Thailand. International Journal of Bank Marketing, Vol. 21, No. 6, Pp. 312-323.
    • (2003) International Journal of Bank Marketing , vol.21 , Issue.6 , pp. 312-323
    • Rotchanakitumnuai, S.1    Speece, M.2
  • 45
    • 33847747930 scopus 로고    scopus 로고
    • Corporate Customer Perspectives on Business Value of Thai Internet Banking
    • Rotchanakitumnuai, S and Speece, M. (2004). Corporate Customer Perspectives on Business Value of Thai Internet Banking. Journal of Electronic Commerce Research, Vol. 5, No.4, pp.270-286.
    • (2004) Journal of Electronic Commerce Research , vol.5 , Issue.4 , pp. 270-286
    • Rotchanakitumnuai, S.1    Speece, M.2
  • 46
    • 84993077279 scopus 로고    scopus 로고
    • Adoption of Internet banking by Australian consumers: An empirical investigation
    • Sathye, M. (1999).Adoption of Internet banking by Australian consumers: an empirical investigation. International Journal of Bank Marketing, Vol. 17, No. 7, pp: 324-334.
    • (1999) International Journal of Bank Marketing , vol.17 , Issue.7 , pp. 324-334
    • Sathye, M.1
  • 47
    • 34248138319 scopus 로고
    • Re-examining perceived ease of use and usefulness: A confirmatory factor analysis
    • Segars, A.H and Grover, V. (1993).Re-examining perceived ease of use and usefulness: a confirmatory factor analysis. MIS Quarterly, Vol. 17, pp. 517-525.
    • (1993) MIS Quarterly , vol.17 , pp. 517-525
    • Segars, A.H.1    Grover, V.2
  • 48
    • 44449116166 scopus 로고    scopus 로고
    • Consumer Financial Literacy and the Impact of Online Banking on the Financial Behavior of Lower-Income Bank Customers
    • Servon, L.J and Kaestner, R. (2008). Consumer Financial Literacy and the Impact of Online Banking on the Financial Behavior of Lower-Income Bank Customers. The Journal of Consumer Affairs, Vol. 42, No. 2, pp.271-395.
    • (2008) The Journal of Consumer Affairs , vol.42 , Issue.2 , pp. 271-395
    • Servon, L.J.1    Kaestner, R.2
  • 49
  • 50
    • 2442694624 scopus 로고    scopus 로고
    • Effect of trust on consumer acceptance of Internet banking
    • Suh, B. and Han, I. (2002). Effect of trust on consumer acceptance of Internet banking. Electronic Commerce Research and Applications, Vol. 1, No. 3, Pp. 247-263.
    • (2002) Electronic Commerce Research and Applications , vol.1 , Issue.3 , pp. 247-263
    • Suh, B.1    Han, I.2
  • 52
    • 0040008172 scopus 로고    scopus 로고
    • A model of the antecedents of perceived ease of use: Development and test
    • Venkatesh, V and Davis, F.D. (1996). A model of the antecedents of perceived ease of use: development and test. Decision Sciences, Vol. 27, No. 3, pp. 451-481.
    • (1996) Decision Sciences , vol.27 , Issue.3 , pp. 451-481
    • Venkatesh, V.1    Davis, F.D.2
  • 54
    • 67649425262 scopus 로고    scopus 로고
    • E-Banking: Status, Trends, Challenges and Policy Issues
    • Paper presented at CBRC Seminar, The Development and Supervision of E-banking, Shanghai, Nov 24-26
    • Yibin, M.U. (2003). E-Banking: Status, Trends, Challenges and Policy Issues. Paper presented at CBRC Seminar, The Development and Supervision of E-banking, Shanghai, Nov. 24-26.
    • (2003)
    • Yibin, M.U.1
  • 55
    • 0010210888 scopus 로고    scopus 로고
    • Bank Strategic Positioning and Some Determinants of Bank Selection
    • Zineldin, M. (1996). Bank Strategic Positioning and Some Determinants of Bank Selection. International Journal of Bank Marketing, Vol. 14.
    • (1996) International Journal of Bank Marketing , pp. 14
    • Zineldin, M.1
  • 56
    • 37549035887 scopus 로고    scopus 로고
    • Users' adoption of e-banking services: The Malaysian perspective
    • Poon, W-C. (2008). Users' adoption of e-banking services: the Malaysian perspective. Journal of Business & Industrial Marketing Vol. 23, No. 1, Pp. 59-69.
    • (2008) Journal of Business & Industrial Marketing , vol.23 , Issue.1 , pp. 59-69
    • Poon, W.-C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.