-
1
-
-
0001280384
-
Strategic channel design
-
Anderson, E., Day, G.S. and Rangan, V.K. (1997), “Strategic channel design”, Sloan Management Review, Vol. 38 No. 4, pp. 59-69.
-
(1997)
Sloan Management Review
, vol.38
, Issue.4
, pp. 59-69
-
-
Anderson, E.1
Day, G.S.2
Rangan, V.K.3
-
2
-
-
0031353458
-
Implementing the Internet for business: a global marketing opportunity
-
Angelides, M.C. (1997), “Implementing the Internet for business: a global marketing opportunity”, International Journal of Information Management, Vol. 17 No. 6, pp. 405-19.
-
(1997)
International Journal of Information Management
, vol.17
, Issue.6
, pp. 405-419
-
-
Angelides, M.C.1
-
3
-
-
84889980220
-
Will the Internet bring electronic services to the home?
-
Baer, W.S. (1998), “Will the Internet bring electronic services to the home?”, Business Strategy Review, Vol. 9 No. 1, pp. 29-36.
-
(1998)
Business Strategy Review
, vol.9
, Issue.1
, pp. 29-36
-
-
Baer, W.S.1
-
4
-
-
3843074128
-
Financial services and the Internet - what does Cyberspace mean for the financial services industry?
-
Birch, D. and Young, M.A. (1997), “Financial services and the Internet - what does Cyberspace mean for the financial services industry?”, Internet Research: Electronic Networking Applications and Policy, Vol. 7 No. 2, pp. 120-8.
-
(1997)
Internet Research: Electronic Networking Applications and Policy
, vol.7
, Issue.2
, pp. 120-128
-
-
Birch, D.1
Young, M.A.2
-
6
-
-
0010150668
-
A normative approach to the economics of channel structure
-
in Bucklin, L.P. (Ed.), Scott, Foresman and Company, Glenview, IL
-
Bucklin, L.P. (1970), “A normative approach to the economics of channel structure”, in Bucklin, L.P. (Ed.), Vertical Marketing Systems, Scott, Foresman and Company, Glenview, IL, pp. 159-75.
-
(1970)
Vertical Marketing Systems
, pp. 159-175
-
-
Bucklin, L.P.1
-
7
-
-
84986016919
-
The diffusion of new electronic banking technologies: a comparative analysis
-
in Andersson, P. (Ed.), Proceedings 27th EMAC Conference, Stockholm
-
Carman, J.M. and Tournois, N. (1998), “The diffusion of new electronic banking technologies: a comparative analysis”, in Andersson, P. (Ed.), Track 6 Consumer Behaviour, Proceedings 27th EMAC Conference, Stockholm, pp. 555-74.
-
(1998)
Track 6 Consumer Behaviour
, pp. 555-574
-
-
Carman, J.M.1
Tournois, N.2
-
9
-
-
0031265425
-
Strategy under uncertainty
-
Courtney, H., Kirkland, J. and Viguerie, P. (1997), “Strategy under uncertainty”, Harvard Business Review, Vol. 75 No. 6, pp. 67-79.
-
(1997)
Harvard Business Review
, vol.75
, Issue.6
, pp. 67-79
-
-
Courtney, H.1
Kirkland, J.2
Viguerie, P.3
-
10
-
-
0000998555
-
Online banking: strategic and management challenges
-
Daniel, E. and Storey, C. (1997), “Online banking: strategic and management challenges”, Long Range Planning, Vol. 30 No. 6, pp. 890-8.
-
(1997)
Long Range Planning
, vol.30
, Issue.6
, pp. 890-898
-
-
Daniel, E.1
Storey, C.2
-
11
-
-
0010100326
-
Technology and innovation in retail banking distribution
-
Devlin, J.F. (1995), “Technology and innovation in retail banking distribution”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 19-25.
-
(1995)
International Journal of Bank Marketing
, vol.13
, Issue.4
, pp. 19-25
-
-
Devlin, J.F.1
-
13
-
-
0005928969
-
The financial services consumer
-
in Gabbott, M. and Hogg, G. (Eds), John Wiley & Sons Ltd, Chichester
-
Ennew, C. and McKenchnie, S. (1998), “The financial services consumer”, in Gabbott, M. and Hogg, G. (Eds), Consumers and Services, John Wiley & Sons Ltd, Chichester, pp. 185-207.
-
(1998)
Consumers and Services
, pp. 185-207
-
-
Ennew, C.1
McKenchnie, S.2
-
14
-
-
0031225351
-
Strategy and the new economics of information
-
Evans, P.B. and Wurster, T.S. (1997), “Strategy and the new economics of information”, Harvard Business Review, Vol. 75 No. 5, pp. 71-82.
-
(1997)
Harvard Business Review
, vol.75
, Issue.5
, pp. 71-82
-
-
Evans, P.B.1
Wurster, T.S.2
-
15
-
-
84986121680
-
Beyond the hype: Internet ’indispensable‘ to many, disposable to others: new survey first to measure Internet ‘Churn’
-
http://www.findsvp. com/0506.html
-
FIND/SVP (1997), “Beyond the hype: Internet ’indispensable‘ to many, disposable to others: new survey first to measure Internet ‘Churn’”, http://www.findsvp. com/0506.html
-
(1997)
-
-
-
16
-
-
45949094733
-
Innovation in retail banking
-
Working paper 97-48-B, Financial Institutions Center, The Wharton School, University of Pennsylvania, Philadelphia.
-
Frei, F.X., Harker, P.T. and Hunter, L.W. (1997), “Innovation in retail banking”, Working paper 97-48-B, Financial Institutions Center, The Wharton School, University of Pennsylvania, Philadelphia.
-
(1997)
-
-
Frei, F.X.1
Harker, P.T.2
Hunter, L.W.3
-
17
-
-
0010154410
-
Rationalization and restructuring in the financial services sector
-
Greenland, S.J. (1994), “Rationalization and restructuring in the financial services sector”, International Journal of Retail & Distribution Management, Vol. 22 No. 6, pp. 21-8.
-
(1994)
International Journal of Retail & Distribution Management
, vol.22
, Issue.6
, pp. 21-28
-
-
Greenland, S.J.1
-
18
-
-
0001139641
-
The Internet and international marketing
-
Hamill, J. (1997), “The Internet and international marketing”, International Marketing Review, Vol. 14 No. 5, pp. 300-23.
-
(1997)
International Marketing Review
, vol.14
, Issue.5
, pp. 300-323
-
-
Hamill, J.1
-
19
-
-
0003712608
-
-
The Free Press, New York, NY.
-
Heskett, J.L., Sasser, W.E. Jr and Schlesinger, L.A. (1997), The Service Profit Chain, The Free Press, New York, NY.
-
(1997)
The Service Profit Chain
-
-
Heskett, J.L.1
Sasser, W.E.2
Schlesinger, L.A.3
-
20
-
-
84986066050
-
Brickless banking
-
Hotchkiss, D. (1997), “Brickless banking”, Bank Marketing, Vol. 29 No. 1, pp. 36-41.
-
(1997)
Bank Marketing
, vol.29
, Issue.1
, pp. 36-41
-
-
Hotchkiss, D.1
-
21
-
-
0010202850
-
Distribution channels
-
in Ennew, C., Watkins, T. and Wright, M. (Eds), Butterworth Heinemann, Oxford
-
Howcroft, B. and Kiely, J. (1995), “Distribution channels”, in Ennew, C., Watkins, T. and Wright, M. (Eds), Marketing Financial Services, Butterworth Heinemann, Oxford, pp. 174-92.
-
(1995)
Marketing Financial Services
, pp. 174-192
-
-
Howcroft, B.1
Kiely, J.2
-
22
-
-
84986040369
-
European survey of information society
-
EC Information Society Project Office, http://www.ispo.cec.e/esis/
-
ISPO (1997), “European survey of information society”, EC Information Society Project Office, http://www.ispo.cec.e/esis/
-
(1997)
-
-
-
23
-
-
77955157731
-
Frontiers of online financial services
-
in Cronin, M.J. (Ed.), Van Nostrand Reinhold, New York, NY
-
Kalakota, R. and Frei, F. (1997), “Frontiers of online financial services”, in Cronin, M.J. (Ed.), Banking and Finance on the Internet, Van Nostrand Reinhold, New York, NY, pp. 19-74.
-
(1997)
Banking and Finance on the Internet
, pp. 19-74
-
-
Kalakota, R.1
Frei, F.2
-
24
-
-
3543055804
-
Motivations for and barriers to Internet usage: results of a national public opinion survey
-
Katz, J. and Aspden, P. (1997), “Motivations for and barriers to Internet usage: results of a national public opinion survey”, Internet Research: Electronic Networking Applications and Policy, Vol. 7 No. 3, pp. 170-88.
-
(1997)
Internet Research: Electronic Networking Applications and Policy
, vol.7
, Issue.3
, pp. 170-188
-
-
Katz, J.1
Aspden, P.2
-
25
-
-
84986065453
-
Electronic banking customers: determinants of adoption and retention
-
in Andersson, P. (Ed.), Proceedings 27th EMAC Conference, Stockholm
-
Keeling, K.A., Fowler, D. and McGoldrick, P.J. (1998), “Electronic banking customers: determinants of adoption and retention”, in Andersson, P. (Ed.), Track 6 Consumer Behaviour, Proceedings 27th EMAC Conference, Stockholm, pp. 335-554.
-
(1998)
Track 6 Consumer Behaviour
, pp. 335-554
-
-
Keeling, K.A.1
Fowler, D.2
McGoldrick, P.J.3
-
26
-
-
0010097607
-
Determinants of customer satisfaction in retail banking
-
Levesque, T. and McDougall, G.H.G. (1996), “Determinants of customer satisfaction in retail banking”, International Journal of Bank Marketing, Vol. 14 No. 7, pp. 12-20.
-
(1996)
International Journal of Bank Marketing
, vol.14
, Issue.7
, pp. 12-20
-
-
Levesque, T.1
McDougall, G.H.G.2
-
27
-
-
84986164055
-
The behavioral consequences of PC banking
-
Mols, N.P. (1998a), “The behavioral consequences of PC banking”, International Journal of Bank Marketing, Vol. 16 No. 5, pp. 195-201.
-
(1998)
International Journal of Bank Marketing
, vol.16
, Issue.5
, pp. 195-201
-
-
Mols, N.P.1
-
28
-
-
84986036001
-
Telefon- og PC-bankkunder mest tilfredse
-
Mols, N.P. (1998b), “Telefon- og PC-bankkunder mest tilfredse”, Finansfokus, No. 2, pp. 4-7.
-
(1998)
Finansfokus
, Issue.2
, pp. 4-7
-
-
Mols, N.P.1
-
29
-
-
0025516430
-
Managing hybrid marketing systems
-
Moriarty, R.T. and Moran, U. (1990), “Managing hybrid marketing systems”, Harvard Business Review, Vol. 68 No. 6, pp. 146-55.
-
(1990)
Harvard Business Review
, vol.68
, Issue.6
, pp. 146-155
-
-
Moriarty, R.T.1
Moran, U.2
-
30
-
-
84866208919
-
Internet domain survey, July 1997
-
http://www.nw.com/zone/WWW-9707/ report.html
-
Network Wizards (1997), “Internet domain survey, July 1997”, http://www.nw.com/zone/WWW-9707/ report.html
-
(1997)
-
-
-
31
-
-
0008809416
-
Towards a branchless banking society?
-
Prendergast, G. and Marr, N. (1994), “Towards a branchless banking society?”, International Journal of Retail & Distribution Management, Vol. 22 No. 2, pp. 18-26.
-
(1994)
International Journal of Retail & Distribution Management
, vol.22
, Issue.2
, pp. 18-26
-
-
Prendergast, G.1
Marr, N.2
-
32
-
-
0010202851
-
Standing out in the online crowd
-
Rosen, R. (1997), “Standing out in the online crowd”, Bank Management, Vol. 73 No. 1, pp. 51-3.
-
(1997)
Bank Management
, vol.73
, Issue.1
, pp. 51-53
-
-
Rosen, R.1
-
33
-
-
0003092092
-
Customer-driven distribution systems
-
Stern, L.W. and Sturdivant, F.D. (1987), “Customer-driven distribution systems”, Harvard Business Review, Vol. 65 No. 4, pp. 34-41.
-
(1987)
Harvard Business Review
, vol.65
, Issue.4
, pp. 34-41
-
-
Stern, L.W.1
Sturdivant, F.D.2
-
34
-
-
0004066850
-
-
Prentice-Hall, London.
-
Stern, L.W., El-Ansary, A. and Coughlan, A.T. (1996), Marketing Channels, Prentice-Hall, London.
-
(1996)
Marketing Channels
-
-
Stern, L.W.1
El-Ansary, A.2
Coughlan, A.T.3
-
36
-
-
0010166224
-
Internet Timeline v3.1
-
http://info.isoc.org/guest/zakon/Internet/history/ HIT.html
-
Zakon, R. (1997), “Internet Timeline v3.1”, http://info.isoc.org/guest/zakon/Internet/history/ HIT.html
-
(1997)
-
-
Zakon, R.1
|