Consumers’ perspectives on online banking services

International Journal of Consumer Studies

Volumn 30, Issue 6, 2006, Pages 552-560

  Mavri, Maria ^a   Ioannou, George ^a  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

Author keywords

Binary logistic model; Consumer behaviour; Online banking

Indexed keywords

EID: 84961940261     PISSN: 14706423     EISSN: 14706431     Source Type: Journal    
DOI: 10.1111/j.1470-6431.2006.00541.x     Document Type: Article

References (19)

1. ABF (1997) Banks approach market with caution. Australian Banking and Finance, 6(3), 9–11.
2. Bomil, S. & Ingoo, H. (2002) Effect of trust on customer acceptance of Internet banking. Electronic Commerce Research and Applications, 1, 247–263.
3. Delvin, J. (1995) Technology and innovation in retail banking distribution. International Journal of Bank Marketing, 13, 19–25.
4. Dobson, A. (2002) An Introduction to Generalized Linear Models, 2nd edn. Chapman & Hall, London.
5. Hitt, L. & Frei, F. (2002) Do better customers utilize electronic distribution channels? The case of PC banking. Management Science, 48, 732–748.
6. Jun, M. & Cai, S. (2001) The key determinants of Internet banking service quality: a content analysis. International Journal of Bank Marketing, 19, 276–291.
7. Kambil, A., Kamis, M., Koufaris, M. & Lucas, C.H. (2000) Influences on the corporate adoption of web technology. Communications of the ACM, 43, 264–271.
8. Karjaluoto, H., Mattila, M. & Pento, T. (2002) Factors underlying attitude formation towards online banking in Finland. International Journal of Bank Marketing, 20, 261–272.
9. Kennington, C., Hill, J. & Rakowska, A. (1996) Consumer selection criteria for banks in Poland. International Journal of Bank Marketing, 14, 12–21.
10. Koufaris, M., Kambil, A. & LaBarbera, A.P. (2002) Customer behaviour in web based commerce: an empirical study. International Journal of Electronic Commerce, 6, 115–138.
11. Liao, Z. & Cheung, M. (2001) Internet-based e-shopping and consumer attitudes: an empirical study. Information and Management, 38, 299–306.
12. Liao, Z. & Cheung, M. (2002) Internet-based e-banking and consumer attitudes: an empirical study. Information and Management, 39, 283–295.
13. Lockett, A. & Littler, D. (1999) The adoption of direct banking services. Journal of Marketing Management, 13, 781–811.
14. Luarn, P. & Lin, H. (2005) Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21, 873–891.
15. Mols, N. (1998) The behavioral consequences of PC banking. International Journal of Bank Marketing, 16, 195–201.
16. Mols, N. (1999) ‘The Internet and the banks’ strategic distribution channel decisions. International Journal of Bank Marketing, 17, 295–300.
17. Stegman, M. (1999) Savings for the Poor: The Hidden Benefits of Electronic Banking, 1st edn. Brookings Institution Press, Washington, DC.
18. Wang, Y.S., Wang, Y.M., Lin, H.H. & Tang, T.I. (2003) Determinants of user acceptance of Internet banking: an empirical study’, International Journal of Service Industry Management, 14, 501–519.
19. Zineldin, M. (1996) Bank strategic positioning and some determinants of bank selection. International Journal of Bank Marketing, 14, 12–22.