메뉴 건너뛰기




Volumn 63, Issue 7, 2010, Pages 735-740

How can shopping mall management best capture mall image?

Author keywords

Access; Cross category assortment; Mall image; Price and promotion; Store atmospheres; Within category assortment

Indexed keywords


EID: 77953023717     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2009.05.009     Document Type: Article
Times cited : (86)

References (58)
  • 2
    • 17844405574 scopus 로고    scopus 로고
    • Understanding retail branding: conceptual insights and research priorities
    • [Winter].
    • Ailawadi K.L., Keller K.L. Understanding retail branding: conceptual insights and research priorities. J Retail 2004, 80:331-342. [Winter].
    • (2004) J Retail , vol.80 , pp. 331-342
    • Ailawadi, K.L.1    Keller, K.L.2
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommended two-step approach
    • [May].
    • Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychol Bull 1988, 103:411-423. [May].
    • (1988) Psychol Bull , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 0001658577 scopus 로고
    • Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validity
    • Anderson J.C., Gerbing D.W. Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validity. J Appl Psychol 1991, 76(5):732-740.
    • (1991) J Appl Psychol , vol.76 , Issue.5 , pp. 732-740
    • Anderson, J.C.1    Gerbing, D.W.2
  • 5
    • 85068300887 scopus 로고    scopus 로고
    • How does the perceived retail environment influence consumer emotional experience? Evidence from two retail settings
    • Andreu L., Bigne E., Chumpitaz R., Swaen V. How does the perceived retail environment influence consumer emotional experience? Evidence from two retail settings. Int Rev Retail, Distrib Consum Res 2006, 16(5):559-575.
    • (2006) Int Rev Retail, Distrib Consum Res , vol.16 , Issue.5 , pp. 559-575
    • Andreu, L.1    Bigne, E.2    Chumpitaz, R.3    Swaen, V.4
  • 6
    • 0005118617 scopus 로고
    • Does television viewing influence store image and shopping frequency
    • [Fall].
    • Arons L. Does television viewing influence store image and shopping frequency. J Retail 1961, 37:1-13. [Fall].
    • (1961) J Retail , vol.37 , pp. 1-13
    • Arons, L.1
  • 7
    • 51249177591 scopus 로고
    • On the Evaluation of Structural Equation Models
    • Bagozzi R.P., Yi Y. On the Evaluation of Structural Equation Models. J Acad Mark Sci 1988, 16(1):74-95.
    • (1988) J Acad Mark Sci , vol.16 , Issue.1 , pp. 74-95
    • Bagozzi, R.P.1    Yi, Y.2
  • 8
    • 0034239390 scopus 로고    scopus 로고
    • Atmospheric affect as a tool for creating value and gaining share of customer
    • Babin B.J., Attaway S.J. Atmospheric affect as a tool for creating value and gaining share of customer. J Bus Res 2000, 49(2):91-99.
    • (2000) J Bus Res , vol.49 , Issue.2 , pp. 91-99
    • Babin, B.J.1    Attaway, S.J.2
  • 9
    • 69649095911 scopus 로고
    • Positioning the retail shopping center for aging consumers
    • Balazs A.L. Positioning the retail shopping center for aging consumers. Stores 1995, 77(4):10-12.
    • (1995) Stores , vol.77 , Issue.4 , pp. 10-12
    • Balazs, A.L.1
  • 10
    • 0003030731 scopus 로고
    • Determinant attributes of store patronage: downtown versus outlying shopping centers
    • [Summer].
    • Bearden W.O. Determinant attributes of store patronage: downtown versus outlying shopping centers. J Retail 1977, 53:15-22. [Summer].
    • (1977) J Retail , vol.53 , pp. 15-22
    • Bearden, W.O.1
  • 11
    • 0002434165 scopus 로고
    • The effects of reference prices in retail advertisements
    • Blair E.A., Landon E.L. The effects of reference prices in retail advertisements. J Mark 1981, 45(2):61-70.
    • (1981) J Mark , vol.45 , Issue.2 , pp. 61-70
    • Blair, E.A.1    Landon, E.L.2
  • 12
    • 20444431796 scopus 로고    scopus 로고
    • Store satisfaction and store loyalty explained by customer- and store-related factors
    • Bloemer J., Oderkerken-Schroder G. Store satisfaction and store loyalty explained by customer- and store-related factors. J Consum Sat, Dissat Complain Behav 2002, 15:68-81.
    • (2002) J Consum Sat, Dissat Complain Behav , vol.15 , pp. 68-81
    • Bloemer, J.1    Oderkerken-Schroder, G.2
  • 13
    • 2442596704 scopus 로고
    • Tenant mix, tenant placement and shopper behaviour in a planned shopping centre
    • Brown S. Tenant mix, tenant placement and shopper behaviour in a planned shopping centre. Serv Ind J 1992, 12(3):384-404.
    • (1992) Serv Ind J , vol.12 , Issue.3 , pp. 384-404
    • Brown, S.1
  • 14
    • 15844383510 scopus 로고    scopus 로고
    • Spreading the word: investigating antecedents consumers' positive word-of-mouth intentions and behaviors in a retailing context
    • Brown T.J., Barry T.E., Dacin P.A., Gunst R.F. Spreading the word: investigating antecedents consumers' positive word-of-mouth intentions and behaviors in a retailing context. J Acad Mark Sci 2005, 33(2):123-138.
    • (2005) J Acad Mark Sci , vol.33 , Issue.2 , pp. 123-138
    • Brown, T.J.1    Barry, T.E.2    Dacin, P.A.3    Gunst, R.F.4
  • 15
    • 0005409038 scopus 로고
    • Image transference and retail site selection
    • Burns D.J. Image transference and retail site selection. Int J Retail Distrib Manag 1992, 20(5):38-43.
    • (1992) Int J Retail Distrib Manag , vol.20 , Issue.5 , pp. 38-43
    • Burns, D.J.1
  • 16
    • 33751329291 scopus 로고    scopus 로고
    • Upscale image transfer from malls to stores: a self-image congruence explanation
    • Chebat J.C., Sirgy M.J., St.James V. Upscale image transfer from malls to stores: a self-image congruence explanation. J Bus Res 2006, 59(12):1288-1296.
    • (2006) J Bus Res , vol.59 , Issue.12 , pp. 1288-1296
    • Chebat, J.C.1    Sirgy, M.J.2    St.James, V.3
  • 17
    • 0011534815 scopus 로고
    • Exploring the concept of affective quality: expanding the concept of retail personality
    • Darden W., Babin B. Exploring the concept of affective quality: expanding the concept of retail personality. J Bus Res 1994, 29(2):101-110.
    • (1994) J Bus Res , vol.29 , Issue.2 , pp. 101-110
    • Darden, W.1    Babin, B.2
  • 18
    • 2442436801 scopus 로고    scopus 로고
    • A scale for measuring store personality
    • D'Astous A., Lévesque M. A scale for measuring store personality. Psychol Mark 2003, 20(5):455-462.
    • (2003) Psychol Mark , vol.20 , Issue.5 , pp. 455-462
    • D'Astous, A.1    Lévesque, M.2
  • 19
    • 17544374123 scopus 로고    scopus 로고
    • Consumer evaluations of brand imitations
    • D'Astous A., Gargouri E. Consumer evaluations of brand imitations. Eur J Mark 2001, 35(1,2):153-160.
    • (2001) Eur J Mark , vol.35 , Issue.1-2 , pp. 153-160
    • D'Astous, A.1    Gargouri, E.2
  • 20
  • 21
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 1981, 18(1):39-50.
    • (1981) J Mark Res , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 22
    • 54349088090 scopus 로고    scopus 로고
    • Proportional structural effects of formative indicators
    • Franke G.R., Preacher K.J., Rigdon E.E. Proportional structural effects of formative indicators. J Bus Res 2008, 61(12):1229-1237.
    • (2008) J Bus Res , vol.61 , Issue.12 , pp. 1229-1237
    • Franke, G.R.1    Preacher, K.J.2    Rigdon, E.E.3
  • 23
    • 0344154606 scopus 로고    scopus 로고
    • The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
    • Grewal D., Baker J., Levy M., Voss G.B. The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores. J Retail 2003, 79(4):259-268.
    • (2003) J Retail , vol.79 , Issue.4 , pp. 259-268
    • Grewal, D.1    Baker, J.2    Levy, M.3    Voss, G.B.4
  • 24
    • 0002033479 scopus 로고
    • An empirical investigation of attribute importance in retail store selection
    • Hansen R.A., Deutscher T. An empirical investigation of attribute importance in retail store selection. J Retail 1977, 53(4):59-72.
    • (1977) J Retail , vol.53 , Issue.4 , pp. 59-72
    • Hansen, R.A.1    Deutscher, T.2
  • 25
    • 84992831489 scopus 로고    scopus 로고
    • The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents
    • Harrison-Walker L.J. The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents. J Service Res 2001, 4(1):60-75.
    • (2001) J Service Res , vol.4 , Issue.1 , pp. 60-75
    • Harrison-Walker, L.J.1
  • 26
    • 0002660780 scopus 로고
    • The use of a multi-attribute attitude model in a store image study
    • [Summer]
    • James D.L., Durand R.M., Dreves R.A. The use of a multi-attribute attitude model in a store image study. J Retail 1976, 52:23-32. [Summer].
    • (1976) J Retail , vol.52 , pp. 23-32
    • James, D.L.1    Durand, R.M.2    Dreves, R.A.3
  • 27
    • 0242424963 scopus 로고    scopus 로고
    • A critical review of construct indicators and measurement model misspecification in marketing and consumer research
    • Jarvis C.B., Mackenzie S.B., Podsakoff P.M. A critical review of construct indicators and measurement model misspecification in marketing and consumer research. J Consum Res 2003, 30(2):199-218.
    • (2003) J Consum Res , vol.30 , Issue.2 , pp. 199-218
    • Jarvis, C.B.1    Mackenzie, S.B.2    Podsakoff, P.M.3
  • 28
    • 18844396773 scopus 로고    scopus 로고
    • Integrating effect of consumer perception factors in predicting private brand purchase in a Korean discount store context
    • Jin B., Suh Y.G. Integrating effect of consumer perception factors in predicting private brand purchase in a Korean discount store context. J Consum Mark 2005, 22(2,3):62-72.
    • (2005) J Consum Mark , vol.22 , Issue.2-3 , pp. 62-72
    • Jin, B.1    Suh, Y.G.2
  • 29
    • 34547650436 scopus 로고    scopus 로고
    • Modeling service encounters and customer experiential value in retailing: an empirical investigation of shopping mall customers in Taiwan
    • Keng C.J., Huang T.L., Zheng L.J., Hsu M.K. Modeling service encounters and customer experiential value in retailing: an empirical investigation of shopping mall customers in Taiwan. Int J Serv Ind Manag 2007, 18(4):349-360.
    • (2007) Int J Serv Ind Manag , vol.18 , Issue.4 , pp. 349-360
    • Keng, C.J.1    Huang, T.L.2    Zheng, L.J.3    Hsu, M.K.4
  • 30
    • 33746120133 scopus 로고    scopus 로고
    • Quantifying business enterprise value in shopping malls: current issues and future trends
    • Kenney M.T. Quantifying business enterprise value in shopping malls: current issues and future trends. Appraisal J 2000, 68(3):307-318.
    • (2000) Appraisal J , vol.68 , Issue.3 , pp. 307-318
    • Kenney, M.T.1
  • 31
    • 67549087613 scopus 로고    scopus 로고
    • Mall entertainment and shopping behaviors: a graphical modeling approach
    • Kim I., Christiansen T., Feinberg R., Choi H. Mall entertainment and shopping behaviors: a graphical modeling approach. Adv Consum Res 2004, 32:487-490.
    • (2004) Adv Consum Res , vol.32 , pp. 487-490
    • Kim, I.1    Christiansen, T.2    Feinberg, R.3    Choi, H.4
  • 32
    • 0009782574 scopus 로고
    • Managing tenant mix in new shopping centres
    • Kirkup M.H., Rafiq M. Managing tenant mix in new shopping centres. Int J Retail Distrib Manag 1994, 22(6):29-37.
    • (1994) Int J Retail Distrib Manag , vol.22 , Issue.6 , pp. 29-37
    • Kirkup, M.H.1    Rafiq, M.2
  • 33
    • 0005159908 scopus 로고
    • A behavioral conception of retail image
    • Kunkel J.H., Berry L.L. A behavioral conception of retail image. J Mark 1968, 32(4):21-27.
    • (1968) J Mark , vol.32 , Issue.4 , pp. 21-27
    • Kunkel, J.H.1    Berry, L.L.2
  • 34
    • 20444472753 scopus 로고    scopus 로고
    • Incorporating service quality into consumer mall shopping decision-making: a comparison between English and French Canadian consumers
    • Laroche M., Teng L., Michon R., Chebat J.C. Incorporating service quality into consumer mall shopping decision-making: a comparison between English and French Canadian consumers. J Serv Mark 2005, 19(3):157-164.
    • (2005) J Serv Mark , vol.19 , Issue.3 , pp. 157-164
    • Laroche, M.1    Teng, L.2    Michon, R.3    Chebat, J.C.4
  • 35
    • 0036160172 scopus 로고    scopus 로고
    • Retail centres: location and consumer's satisfaction
    • Leo P.Y., Phillipe J. Retail centres: location and consumer's satisfaction. Serv Ind J 2002, 22(1):122-147.
    • (2002) Serv Ind J , vol.22 , Issue.1 , pp. 122-147
    • Leo, P.Y.1    Phillipe, J.2
  • 36
    • 0039597287 scopus 로고
    • Operationalizing the concept of store image
    • [Fall]
    • Marks R.B. Operationalizing the concept of store image. J Retail 1976, 52:37-46. [Fall].
    • (1976) J Retail , vol.52 , pp. 37-46
    • Marks, R.B.1
  • 37
    • 0001836426 scopus 로고
    • The personality of the retail store
    • [January-February].
    • Martineau P. The personality of the retail store. Harvard Bus Rev 1958, 36:47-55. [January-February].
    • (1958) Harvard Bus Rev , vol.36 , pp. 47-55
    • Martineau, P.1
  • 38
    • 0000238936 scopus 로고
    • Exploring the development of store images
    • [Summer].
    • Mazursky D., Jacoby J. Exploring the development of store images. J Retail 1986, 62:145-165. [Summer].
    • (1986) J Retail , vol.62 , pp. 145-165
    • Mazursky, D.1    Jacoby, J.2
  • 39
    • 0027689277 scopus 로고
    • The use of causal indicators in covariance structure models: some practical issues
    • MacCallum R.C., Browne M.W. The use of causal indicators in covariance structure models: some practical issues. Psychol Bull 1993, 114(3):533-541.
    • (1993) Psychol Bull , vol.114 , Issue.3 , pp. 533-541
    • MacCallum, R.C.1    Browne, M.W.2
  • 40
    • 11444261460 scopus 로고    scopus 로고
    • Mall atmospherics: the interaction effects of the mall environment on shopping behavior
    • Michon R., Chebat J.C., Turley L.W. Mall atmospherics: the interaction effects of the mall environment on shopping behavior. J Bus Res 2005, 58(5):576-590.
    • (2005) J Bus Res , vol.58 , Issue.5 , pp. 576-590
    • Michon, R.1    Chebat, J.C.2    Turley, L.W.3
  • 42
    • 53249127153 scopus 로고    scopus 로고
    • The influence of mall environment on female shoppers' value and behaviour
    • Michon R., Yu H., Smith D., Chebat J.C. The influence of mall environment on female shoppers' value and behaviour. J Fash Mark Manag 2008, 12(4):456-468.
    • (2008) J Fash Mark Manag , vol.12 , Issue.4 , pp. 456-468
    • Michon, R.1    Yu, H.2    Smith, D.3    Chebat, J.C.4
  • 43
    • 0347568197 scopus 로고    scopus 로고
    • Word-of-mouth promotion and switching behavior in Japanese and American business-to-business service clients
    • Money R.B. Word-of-mouth promotion and switching behavior in Japanese and American business-to-business service clients. J Bus Res 2004, 57:297-305.
    • (2004) J Bus Res , vol.57 , pp. 297-305
    • Money, R.B.1
  • 45
    • 0344629744 scopus 로고    scopus 로고
    • Structural or cultural: an exploration into influences on consumers' shopping behavior of country-specific factors versus retailing formats
    • Nicholls J.A.F., Li F., Kranendonk C.J., Mandakovic T. Structural or cultural: an exploration into influences on consumers' shopping behavior of country-specific factors versus retailing formats. J Global Mark 2003, 16(4):97-110.
    • (2003) J Global Mark , vol.16 , Issue.4 , pp. 97-110
    • Nicholls, J.A.F.1    Li, F.2    Kranendonk, C.J.3    Mandakovic, T.4
  • 47
    • 4344660520 scopus 로고    scopus 로고
    • Predicting patronage behaviors in a sustainable retail environment: adding retail characteristics and consumer lifestyle orientation to the belief-attitude-intention model
    • Ogle J.P., Hyllegard K.H., Dunbar B.H. Predicting patronage behaviors in a sustainable retail environment: adding retail characteristics and consumer lifestyle orientation to the belief-attitude-intention model. Environ Behav 2004, 36(5):717-741.
    • (2004) Environ Behav , vol.36 , Issue.5 , pp. 717-741
    • Ogle, J.P.1    Hyllegard, K.H.2    Dunbar, B.H.3
  • 48
    • 0002545465 scopus 로고
    • Developing a favorable price-quality image
    • [Winter].
    • Oxenfeldt A.R. Developing a favorable price-quality image. J Retail 1974, 50:8-14. [Winter].
    • (1974) J Retail , vol.50 , pp. 8-14
    • Oxenfeldt, A.R.1
  • 49
    • 33751346481 scopus 로고    scopus 로고
    • Assessing the effectiveness of shopping mall promotions: customer analysis
    • Parsons A.G. Assessing the effectiveness of shopping mall promotions: customer analysis. Int J Retail Distrib Manag 2003, 32(10):458-464.
    • (2003) Int J Retail Distrib Manag , vol.32 , Issue.10 , pp. 458-464
    • Parsons, A.G.1
  • 50
    • 0037476795 scopus 로고    scopus 로고
    • Internalizing externalities: the pricing of space in shopping malls
    • Pashigian B.P., Gould E.D. Internalizing externalities: the pricing of space in shopping malls. J Law Econ 1998, 41(1):115-143.
    • (1998) J Law Econ , vol.41 , Issue.1 , pp. 115-143
    • Pashigian, B.P.1    Gould, E.D.2
  • 51
    • 0141907688 scopus 로고    scopus 로고
    • Common method bias in behavioral research: a critical review of the literature and recommended remedies
    • Podsakoff P.M., MacKenzie S.B., Lee J.Y., Podsakoff N.P. Common method bias in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 2003, 88(5):879-903.
    • (2003) J Appl Psychol , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 52
    • 0002220509 scopus 로고
    • The contribution of store-image characteristics to store-type choice
    • [Summer].
    • Schiffman L.G., Dash J.F., Dillon W.R. The contribution of store-image characteristics to store-type choice. J Retail 1977, 53:3-14. [Summer].
    • (1977) J Retail , vol.53 , pp. 3-14
    • Schiffman, L.G.1    Dash, J.F.2    Dillon, W.R.3
  • 53
    • 0034238588 scopus 로고    scopus 로고
    • Retail environment, self-congruity, and retail patronage: an integrative model and research agenda
    • Sirgy M.J., Grewal D., Mangleburg T.F. Retail environment, self-congruity, and retail patronage: an integrative model and research agenda. J Bus Res 2000, 49:127-138.
    • (2000) J Bus Res , vol.49 , pp. 127-138
    • Sirgy, M.J.1    Grewal, D.2    Mangleburg, T.F.3
  • 54
    • 0001094654 scopus 로고    scopus 로고
    • Consumer shopping behavior in malls with large scale entertainment centers
    • Talpade S., Haynes J. Consumer shopping behavior in malls with large scale entertainment centers. Mid-Atlantic J Bus 1997, 33(2):153-163.
    • (1997) Mid-Atlantic J Bus , vol.33 , Issue.2 , pp. 153-163
    • Talpade, S.1    Haynes, J.2
  • 55
    • 34250369286 scopus 로고    scopus 로고
    • Shopping motivation revised: a means-end chain analytical perspective
    • Wanger T. Shopping motivation revised: a means-end chain analytical perspective. Int J Retail Distrib Manag 2007, 35(7):569-582.
    • (2007) Int J Retail Distrib Manag , vol.35 , Issue.7 , pp. 569-582
    • Wanger, T.1
  • 56
    • 0001590716 scopus 로고
    • Issues in marketing's use of multiattribute attitude models
    • Wilkie W.L., Pessemier E.A. Issues in marketing's use of multiattribute attitude models. J Mark Res 1973, 10:428-441.
    • (1973) J Mark Res , vol.10 , pp. 428-441
    • Wilkie, W.L.1    Pessemier, E.A.2
  • 57
    • 84986091979 scopus 로고    scopus 로고
    • Patronage motives and product purchase patterns: a correspondence analysis
    • Yavas U. Patronage motives and product purchase patterns: a correspondence analysis. Mark Intell Plann 2001, 19(2):97-110.
    • (2001) Mark Intell Plann , vol.19 , Issue.2 , pp. 97-110
    • Yavas, U.1
  • 58
    • 84986052297 scopus 로고    scopus 로고
    • A multi-attribute approach to understanding shopper segments
    • Yavas U. A multi-attribute approach to understanding shopper segments. Int J Retail Distrib Manag 2003, 31(11,12):541-549.
    • (2003) Int J Retail Distrib Manag , vol.31 , Issue.11-12 , pp. 541-549
    • Yavas, U.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.