Clustering analysis prioritization of automobile logistics services

Industrial Management and Data Systems

Volumn 110, Issue 5, 2010, Pages 731-743

  Trappey, Charles V ^a   Trappey, Amy J C ^b,c   Chang, Ai Che ^b   Huang, Ashley Y L ^c  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^b NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^c NATIONAL TSING HUA UNIVERSITY   (Taiwan)

Author keywords

Automotive industry; Channel relationships; Cluster analysis; Distribution channels and markets

Indexed keywords

AUTO-PARTS; AUTOMOBILE INDUSTRY; AUTOMOBILE MANUFACTURERS; CAR MAKERS; CHANNEL RELATIONSHIPS; CLUSTERING ANALYSIS; CLUSTERING APPROACH; CUSTOMIZABLE; CUSTOMIZED SERVICES; DATA SYSTEMS; DELIVERY SERVICE; DISTRIBUTION CHANNEL; DISTRIBUTION CHANNELS AND MARKETS; K-MEANS ALGORITHM; LOGISTIC SERVICES; LOGISTICS COMPANY; LOGISTICS SERVICES; ORIGINAL EQUIPMENT MANUFACTURERS; PAPER MODELS; PRIORITIZATION; SUPPLY CHAIN PARTNERS; THIRD PARTY LOGISTICS; TWO STAGE; VARIANCE METHOD;

AUTOMOBILE MANUFACTURE; AUTOMOTIVE INDUSTRY; COMMERCE; LOGISTICS; OUTSOURCING; SUPPLY CHAIN MANAGEMENT; SUPPLY CHAINS;

CLUSTER ANALYSIS;

EID: 77952909045     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635571011044759     Document Type: Article

References (43)

1. Carbone, V. and Stone, M.A. (2005), "Growth and relational strategies used by the European logistics service providers: rationale and outcomes", Transportation Research Part E, Vol. 41 No. 6, pp. 495-510.
2. Chen, I.J. and Popovich, K. (2003), "Understanding customer relationship management (CRM) people, process and technology", Business Process Management Journal, Vol. 9 No. 5, pp. 672-88.
3. Cheng, C.H. and Chen, Y.S. (2009), "Classifying the segmentation of customer value via RFM model and RS theory", Expert Systems with Applications, Vol. 36 No. 3, Part 1, pp. 4176-84.
4. Chu, C.C.H. (2008), "Intelligent value-based customer segmentation method for campaign management: a case study of automobile retailer", Expert Systems with Applications, Vol. 34 No. 4, pp. 2754-62.
5. Freytag, P.V. and Clarke, A.H. (2001), "Business to business market segmentation", Industrial Marketing Management, Vol. 30 No. 6, pp. 473-86.
6. Gol, H. (2007), "Third-party logistics provider selection: insights from a Turkish automotive company", Supply Chain Management: An International Journal, Vol. 12 No. 6, pp. 379-84.
7. Govindan, K., Kannan, D. and Haq, A.N. (2010), "Analyzing supplier development criteria for an automobile industry", Industrial Management & Data Systems, Vol. 110 No. 1, pp. 43-62.
8. Han, J. and Kamber, M. (2000), Data Mining: Concepts and Techniques, Morgan Kaufmann, San Francisco, CA.
9. Hruschka, H. and Natter, M. (1999), "Comparing performance of feedforward neural nets and K-means for cluster-based market segmentation", European Journal of Operational Research, Vol. 114 No. 2, pp. 346-53.
10. Hsu, F.C., Trappey, A.J.C., Trappey, C.V., Hou, J.L. and Liu, S.J. (2006), "Technology and knowledge document cluster analysis for enterprise R&D strategic planning", International Journal of Technology Management, Vol. 36 No. 4, pp. 336-53.
11. Hung, C. and Tsai, C.F. (2008), "Market segmentation based on hierarchical self-organizing map for markets of multimedia on demand", Expert Systems with Applications, Vol. 34 No. 1, pp. 780-7.
12. Johnson, R.A. and Wichern, D.W. (2002), Applied Multivariate Statistical Analysis, Prentice-Hall, Upper Saddle River, NJ.
13. Kim, C., Yang, K.H. and Kim, J. (2008), "A strategy for third-party logistics systems: a case analysis using the blue ocean strategy", Omega, Vol. 36 No. 4, pp. 522-34.
14. Kim, S.Y., Jung, T.S., Suh, E.H. and Hwang, H.S. (2006), "Customer segmentation and strategy development based on customer lifetime value: a case study", Expert Systems with Applications, Vol. 31 No. 1, pp. 101-7.
15. Kuo, R.J., Ho, L.M. and Hu, C.M. (2002), "Integration of self-organizing feature map and K-means algorithm for market segmentation", Computers & Operations Research, Vol. 29 No. 11, pp. 1475-93.
16. Lee, J.H. and Park, S.C. (2005), "Intelligent profitable customers' segmentation system based on business intelligence tools", Expert Systems with Applications, Vol. 29 No. 1, pp. 145-52.
17. Lieb, R. (2008), "The North American third-party logistics industry in 2007: the provider CEO perspective", Transportation Journal, Vol. 47 No. 2, pp. 39-53.
18. Lieb, R. and Butner, K. (2007), "The North American third-party logistics industry in 2006: the provider CEO perspective", Transportation Journal, Vol. 46 No. 3, pp. 40-52.
19. Lin, R.J., Chen, R.H. and Chiu, K.K.S. (2010), "Customer relationship management and innovation capability: an empirical study", Industrial Management & Data Systems, Vol. 110 No. 1, pp. 111-33.
20. Magnini, V.P. and Honeycutt, E.D. Jr (2005), "Face recognition and name recall: training implications for the hospitality industry", Cornell Hotel & Restaurant Administration Quarterly, Vol. 46 No. 1, pp. 69-78.
21. Ngai, E.W.T., Xiu, L. and Chau, D.C.K. (2009), "Application of data mining techniques in customer relationship management: a literature review and classification", Expert Systems with Applications, Vol. 36 No. 2, pp. 2592-602.
22. Paulraj, A., Lado, A.A. and Chen, I. (2008), "Inter-organizational communication as a relational competency: antecedents and performance outcomes in collaborative buyer-supplier relationship", Journal of Operations Management, Vol. 26 No. 1, pp. 45-64.
23. Peppard, J. (2000), "Customer relationship management (CRM) in financial services", European Management Journal, Vol. 18 No. 3, pp. 312-27.
24. Piercy, N.F. (2009), "Strategic relationships between boundary-spanning functions: aligning customer relationship management with supplier relationship management", Industrial Marketing Management, Vol. 38 No. 8, pp. 857-64.
25. Punj, G. and Steward, D.W. (1983), "Cluster analysis in marketing research: review and suggestions for applications", Journal of Marketing Research, Vol. 20 No. 2, pp. 134-48.
26. Romano, P. (2003), "Co-ordination and integration mechanisms to manage logistics processes across supply networks", Journal of Purchasing and Supply Management, Vol. 9 No. 3, pp. 119-34.
27. Ruiz, J.P., Chebat, J.C. and Hansen, P. (2004), "Another trip to the mall: a segmentation study of customers based on their activities", Journal of Retailing and Consumer Services, Vol. 11 No. 6, pp. 333-50.
28. Runkler, T.A. and Bezdek, J.C. (2003), "Web mining with relational clustering", International Journal of Approximate Reasoning, Vol. 32 Nos 2/3, pp. 217-36.
29. Rygielski, C., Wang, J.C. and Yen, D.C. (2002), "Data mining techniques for customer relationship management", Technology in Society, Vol. 24 No. 4, pp. 483-502. (Pubitemid 36003349)
30. Sampaio, P.R.F. and He, Y. (2005), "Business process design and implementation for customer segmentation e-services", Proceedings of 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05), IEEE Computer Society, Washington, DC, pp. 228-34.
31. Sharma, S.C. (1996), Applied Multivariate Techniques, Wiley, Hoboken, NJ.
32. Sihn, W. and Schmitz, K. (2007), "Extended multi-customer supplier parks in the automotive industry", CIRP Annals-Manufacturing Technology, Vol. 56 No. 1, pp. 479-82.
33. Sohail, M.S. and Sohal, A.S. (2003), "The use of third party logistics services: a Malaysian perspective", Technovation, Vol. 23 No. 5, pp. 401-8.
34. Solomon, S., Nguyen, H., Liebowitz, J. and Agresti, W. (2006), "Using data mining to improve traffic safety programs", Industrial Management & Data Systems, Vol. 106 No. 5, pp. 621-43.
35. Steenkamp, J.-B.E.M. and Ter Hofstede, F. (2002), "International market segmentation: issues and perspectives", International Journal of Research in Marketing, Vol. 19 No. 3, pp. 185-213.
36. Trappey, C.V., Trappey, A.J.C., Chang, A.C. and Huang, A.Y.L. (2009), "The analysis of customer service choices and promotion preferences using hierarchical clustering", Journal of the Chinese Institute of Industrial Engineers, Vol. 26 No. 5, pp. 367-76.
37. Trappey, C.V., Trappey, A.J.C., Lin, G.Y.P., Liu, C.S. and Lee, W.T. (2007), "Business and logistics hub integration to facilitate global supply chain linkage", Journal of Engineering Manufacture (Proceedings of the Institution of Mechanical Engineers Part B), Vol. 221 No. 7, pp. 1221-33.
38. Trappey, C.V., Trappey, A.J.C., Liu, C.S., Lee, W.T. and Hung, Y.L. (2008), "The design and evaluation of a supply chain logistic hub for automobile and parts distribution", Materials Science Forum, Vol. 594, pp. 119-31.
39. Tsai, C.Y. and Chiu, C.C. (2004), "A purchase-based market segmentation methodology", Expert Systems with Applications, Vol. 27 No. 2, pp. 265-76.
40. Vaidyanathan, G. (2005), "A framework for evaluating third-party logistics", Communications of the ACM, Vol. 48 No. 1, pp. 89-94.
41. Wang, I.C. (2010), "The application of third party logistics to implement the just-in-time system with minimum cost under a global environment", Expert Systems with Applications, Vol. 37 No. 3, pp. 2117-23.
42. Wang, Y. and Sang, D. (2005), "Multi-agent framework for third party logistics in e-commerce", Expert Systems with Applications, Vol. 29 No. 2, pp. 431-6.
43. Ward, J.E. Jr (1963), "Hierarchical grouping to optimize an objective function", Journal of American Statistical Association, Vol. 58 No. 301, pp. 236-44.