Creating strategies for managing evolving customer service

Managing Service Quality: An International Journal

Volumn 13, Issue 2, 2003, Pages 164-170

  Armistead, Colin ^a   Kiely, Julia ^b  

^a Centre for Organizational Effectiveness   (United Kingdom)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Customer service; Employees; Managers; Strategic planning

Indexed keywords

EID: 84986018736     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310466860     Document Type: Article

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