Business excellence in the public sector - A comparison of two sub-groups with the "private" service sector

TQM Magazine

Volumn 14, Issue 1, 2002, Pages 34-42

  Prabhu, Vas B ^a   Robson, Andrew ^a   Mitchell, Ed ^a  

^a NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

Education; England; Public sector; Quality; Service

Indexed keywords

ECONOMIC AND SOCIAL EFFECTS; INDUSTRY; PERFORMANCE; PERSONNEL; QUALITY CONTROL;

PUBLIC SECTORS;

INDUSTRIAL ECONOMICS;

EID: 0036154524     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780210413228     Document Type: Article

References (5)

1. Manufacturing management in the North East: Are we adopting best practice and achieving world-class performance?
2. Service operations management in the North East: Are we adopting best practice and achieving world-class performance?
3. Service in Britain: How do we measure up?