Information available on a web site: Effects on consumers' shopping outcomes

Journal of Fashion Marketing and Management

Volumn 14, Issue 2, 2010, Pages 247-262

  Kim, Jung Hwan ^a   Lennon, Sharron J ^b  

^a UNIVERSITY OF SOUTH CAROLINA   (United States)

^b UNIVERSITY OF DELAWARE   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Information media; Internet shopping; Shopping

Indexed keywords

FASHION; INTERNET; MARKETING; MERCHANDIZING; RETAILING;

EID: 77952204987     PISSN: 13612026     EISSN: None     Source Type: Journal    
DOI: 10.1108/13612021011046093     Document Type: Article

References (61)

1. Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modeling in practice: a review and recommended two-step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
2. Bagozzi, R.P. and Yi, Y. (1989), "On the use of structural equation models in experimental designs" in Journal of Marketing Research, Vol. 16, pp. 271-84.
3. Ballantine, P.W. (2005), "Effects of interactivity and product information on consumer satisfaction in an online retail setting" in International Journal of Retail & Distribution Management, Vol. 33, No. 3, pp. 461-71.
4. Bearden, W.O. and Jesse, E.T. (1983), "Selected determinants of consumer satisfaction and complaint reports" in Journal of Marketing Research, Vol. 20, No. 1, pp. 21-8.
5. Biswas, D. and Biswas, A. (2004), "The diagnostic role of signals in the context of perceived risks in online shopping: do signals matter more on the web?" in Journal of Interactive Marketing, Vol. 18, No. 3, pp. 30-45.
6. Bloemer, J., de Ruyter, K. and Peeters, P. (1998), "Investigating drivers of bank loyalty: the complex relationship between image, service quality, and satisfaction" in International Journal of Bank Marketing, Vol. 16, No. 7, pp. 276-86.
7. Bou-Llusar, J.C., Camisón-Zornoza, C. and Escrig-Tena, A.B. (2001), "Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions" in Total Quality Management, Vol. 12, No. 6, pp. 719-34.
8. Chen, R. and He, F. (2003), "Examination of brand knowledge, perceived risk and consumers' intention to adopt an online retailer" in Total Quality Management & Business Excellence, Vol. 14, No. 6, pp. 677-93.
9. Choi, J. and Lee, K. (2003), "Risk perception and e-shopping: a cross-cultural study" in Journal of Fashion Marketing and Management, Vol. 7, No. 1, pp. 49-64.
10. Cox, D. and Cox, A.D. (2002), "Beyond first impressions: the effects of repeated exposure on consumer liking of visually complex and simple product designs" in Journal of the Academy of Marketing Science, Vol. 30, No. 2, pp. 119-30.
11. Cox, D.F. and Rich, S.U. (1964), "Perceived risk and consumer decision making: the case of telephone shopping" in Journal of Marketing Research, Vol. 1, No. 4, pp. 32-9.
12. Cronin, J. and Taylor, S. (1992), "Measuring service quality: a reexamination and extension" in Journal of Marketing, Vol. 56, pp. 55-88.
13. DMNews (2006), "Forrester: e-commerce sales in multichannel world surged 22% to $172B in 2005", available at: www.dmnews.com/cgi-bin/artprevbot.cgi?article (accessed 17 January 2006).
14. Donovan, R.J. and Rossiter, J.R. (1982), "Store atmosphere: an environmental psychology approach" in Journal of Retailing, Vol. 58, pp. 34-57.
15. Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2001), "Atmospheric qualities of online retailing: a conceptual model and implications" in Journal of Business Research, Vol. 54, No. 2, pp. 177-84.
16. Eroglu, S.A., Machleit, K.A. and Davis, L.M. (2003), "Empirical testing of a model of online store atmospherics and shopper responses" in Psychology and Marketing, Vol. 20, No. 2, pp. 139-50.
17. Gaal, B. and Burns, L.D. (2001), "Apparel descriptions in catalogs and perceived risks associated with catalog purchase" in Clothing and Textiles Research Journal, Vol. 19, No. 1, pp. 22-30.
18. Gerbing, D.W. and Anderson, J.C. (1988), "An updated paradigm for scale development incorporating unidimensionality and its assessment" in Journal of Marketing Research, Vol. 25, pp. 186-92.
19. Glazer, R. (1991), "Marketing in an information-intensive environment: strategic implications of knowledge as an asset" in Journal of Marketing, Vol. 55, pp. 1-19.
20. Ha, Y. and Lennon, S. (2006), "Online visual merchandising (VMD) cues and emotions: effects of situational involvement", Proceedings of the International Textile and Apparel Association (ITAA).
21. Internet Retailer (2005), "Consumers hesitant to buy clothes online, Gallup says", available at: www.internetretailer.com/printArticle.asp?id=16038 (accessed 13 September 2005).
22. Internet Retailer (2008), "Toys top total holiday season purchases", available at: www.internetretailer.com/dailynews.asp?id=25186 (accessed 31 January 2008).
23. Jarvenpaa, S.L. and Todd, P.A. (1996), "Consumer reactions to electronic shopping on the world wide web" in International Journal of Electronic Commerce, Vol. 1, pp. 59-88.
24. Jiang, P. (2002), "Exploring consumers' willingness to pay for online customization and its marketing outcomes" in Journal of Targeting, Measurement and Analysis for Marketing, Vol. 11, No. 2, pp. 168-83.
25. Johnson, M.S., Garbarino, E. and Sivadas, E. (2005), "Influences of customer differences of loyalty, perceived risk and category experience on customer satisfaction ratings" in International Journal of Market Research, Vol. 48, No. 5, pp. 601-22.
26. Jöreskog, K.G. and Sörbom, D. (1993), LISREL 8: User's Reference Guide, Scientific Software, Chicago, IL.
27. Kim, E.B. and Eom, S.B. (2002), "Designing effective cyber store user interface" in Industrial Management & Data Systems, Vol. 102, No. 5, pp. 241-51.
28. Kim, J., Kim, M. and Lennon, S. (2009), "Effects of web site atmospherics on consumer responses: music and product presentation" in Direct Marketing: An International Journal, Vol. 3, No. 1, pp. 4-19.
29. Kim, M. and Lennon, S.J. (2000), "Television shopping for apparel in the United States: effects of perceived amount of information on perceived risks and purchase intention" in Family and Consumer Sciences and Research Journal, Vol. 28, No. 3, pp. 301-30.
30. Kim, M. and Lennon, J. (2005), "Effectiveness of managerial responses to stockouts on consumer response", paper presented at International Textiles and Apparel Association Meeting, Alexandria, VA.
31. Kim, M., Kim, J. and Lennon, J. (2006), "Online service attributes available on apparel web sites: an E-S-QUAL approach" in Managing Service Quality, Vol. 16, No. 1, pp. 51-77.
32. Korgaonkar, P.A. and Karson, E.J. (2007), "The influence of perceived product risk on consumers' e-tailer shopping preference" in Journal of Business and Psychology, Vol. 22, No. 1, pp. 55-64.
33. Lu, C., Lai, K. and Cheng, T.C.E. (2006), "Application of structural equation modeling to evaluate the intention of shippers to use internet services in liner shipping" in European Journal of Operational Research, Vol. 180, No. 2, pp. 845-67.
34. Lynch, J.G. and Ariely, D. (2000), "Wine online: search costs affect competition on price, quality, and distribution" in Marketing Science, Vol. 19, No. 1, pp. 83-103.
35. McMillan, S.J., Hwang, J. and Lee, G. (2003), "Effects of structural and perceptual factors on attitudes toward the web site" in Journal of Advertising Research, Vol. 43, No. 4, pp. 400-9.
36. Machleit, K.A. and Mantel, S.P. (2001), "Emotional response and shopping satisfaction moderating effects of shopper attributions" in Journal of Business Research, Vol. 54, No. 2, pp. 97-106.
37. Mehrabian, A. and Russell, J.A. (1974), An Approach to Environmental Psychology, MIT Press, Cambridge, MA.
38. Montoya-Weiss, M.M., Voss, G.B. and Grewal, D. (2003), "Determinants of online channel use and overall satisfaction with a relational, multichannel service provider" in Journal of the Academy of Marketing Science, Vol. 31, No. 4, pp. 448-58.
39. Mui, Y.Q. (2007), "Online SALes shift: apparel outpaced computers in '06'", available at: www.washingtonpost.com/wp-dyn/content/article/2007/05/13/AR2007051301263.html (accessed 18 July 2008).
40. Park, C-H. and Kim, Y-G. (2003), "Identifying key factors affecting consumer purchase behavior in an online shopping context" in International Journal of Retail & Distribution Management, Vol. 31, No. 1, pp. 16-29.
41. Park, J.H. and Stoel, L. (2002), "Apparel shopping on the internet: information availability on US apparel merchant web sites" in Journal of Fashion Marketing and Management, Vol. 6, No. 2, pp. 158-76.
42. Park, J.H. and Stoel, L. (2005), "The effect of brand familiarity, experience, and information on online apparel purchase" in International Journal of Retail & Distribution Management, Vol. 33, No. 2, pp. 148-60.
43. Peterson, R.A. and Merino, C. (2003), "Consumer information search behavior and the internet" in Psychology and Marketing, Vol. 20, No. 2, pp. 99-121.
44. Petrick, J., Morais, D. and Norman, W. (2001), "An examination of the determinants of entertainment vacationers' intention to revisit" in Journal of Travel Research, Vol. 40, No. 1, pp. 41-8.
45. Ranganathan, C. and Ganapathy, S. (2002), "Key dimensions of business-to-consumer web sites" in Information and Management, Vol. 39, No. 6, pp. 457-65.
46. Spreng, R.A., Mackenzie, S.B. and Olshavsky, R.W. (1996), "A reexamination of the determinants of consumer satisfaction" in Journal of Marketing, Vol. 60, pp. 15-32.
47. Szymanski, D.M. and Hise, R.T. (2000), "E-satisfaction: an initial examination" in Journal of Retailing, Vol. 76, No. 3, pp. 309-22.
48. Van den Poel, D. and Leunis, J. (1999), "Consumer acceptance of the internet as a channel of distribution" in Journal of Business Research, Vol. 45, No. 3, pp. 249-56.
49. Vijayasarathy, L.R. and Jones, J.M. (2000), "Print and internet catalog shopping: assessing attitudes and intentions" in Internet Research, Vol. 10, No. 3, pp. 191-202.
50. Wholesalecentral.com (2007), "Web apparel sales skyrocket", available at: www.wholesalecentral.com/Web-Apparel-Sales-Skyrocket.htm (accessed 17 July 2008).
51. Yang, Z. (2001), "Consumer perceptions of service quality in internet-based electronic commerce", Meeting of the 30th EMAC Conference, Bergen, pp. 8-11.
52. Yang, Z. and Fang, X. (2004), "Online service quality dimensions and their relationships with satisfaction: a content analysis of customer review of securities brokerage services" in International Journal of Service Industry Management, Vol. 15, No. 3, pp. 302-26.
53. Yoh, E., Damhorst, M.L., Sapp, S. and Laczniak, R. (2003), "Consumer adoption of the internet: the case of apparel shopping" in Psychology and Marketing, Vol. 20, No. 12, pp. 1095-118.
54. Zeithaml, V.A., Parasuraman, A. and Malhotra, A. (2002), "Service quality delivery through web sites: a critical review of extant knowledge" in Journal of the Academy of Marketing Science, Vol. 30, No. 4, pp. 362-75.
55. Corbitt, B.J., Thansankit, T. and Yi, H. (2003), "Trust and e-commerce: a study of consumer perceptions" in Electronic Commerce Research and Application, Vol. 2, No. 3, pp. 203-15.
56. Helgeson, J.G. and Ursic, M.L. (1993), "Information load, cost/benefit assessment and decision strategy variability" in Journal of the Academy of Marketing Science, Vol. 21, No. 1, pp. 13-20.
57. Hirt, E.R., Melton, R.J., McDonald, H.E. and Harackiewicz, J.M. (1996), "Processing goals, task interest, and the mood-performance relationship: a mediational analysis" in Journal of Personality and Social Psychology, Vol. 71, No. 2, pp. 245-61.
58. Jasper, C. and Ouellette, S. (1994), "Consumer preferences for catalog showrooms and discount stores: the moderating role of product risk" in Journal of Direct Marketing, Vol. 8, No. 2, pp. 76-88.
59. Kim, J., Kim, M. and Lennon, S. (2007), "Information components of apparel retail web sites: task relevance approach" in Journal of Fashion Marketing and Management, Vol. 11, No. 4, pp. 494-510.
60. Schaffer, E. (2000), "A better way for web design" in Information Week, Vol. 784, p. 194.
61. Wolfinbarger, M. and Gilly, M. (2001), "ETailQ: dimensionalizing, measuring, and predicting e-tail quality" in Journal of Retailing, Vol. 79, pp. 183-93.