Supplier involvement and customer involvement effect on new product development success in the financial service industry

Service Industries Journal

Volumn 30, Issue 2, 2010, Pages 185-201

  Chien, Shu Hua ^a   Chen, Jyh jye ^b  

^a National Taichung Nursing College   (Taiwan)

^b Mega Financial Holding Company   (Taiwan)

Author keywords

Cross functional integration; Customer involvement; Financial services; New product development; Supplier Involvement

Indexed keywords

CONSUMPTION BEHAVIOR; FINANCIAL SERVICES; FIRM OWNERSHIP; PRODUCT DEVELOPMENT; SERVICE SECTOR;

TAIWAN;

EID: 77951664371     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802116354     Document Type: Article

References (39)

1. Chase, R.B., & Tansik, D.A. (1983). The customer contact model for organizational design. Management Science, 29(9), 1037-1050.
2. Cooper, R.G., & Kleinschmidt, E.J. (1994). Determinants of timeliness in product development. Journal of Product Innovation Management, 11(5), 381-396.
3. Craig, A., & Hart, S. (1992). Where to now in new product development research? European Journal of Marketing, 26(11), 3-49.
4. Edgett, S. (1996). The new product development process for commercial financial services. Industrial Marketing Management, 25(6), 507-515.
5. Eid, R. (2007). Towards a successful CRM implementation in banks: An integrated model. The Service Industries Journal, 27(8), 1021-1039.
6. Eriksson, K., Fjeldstad, D., & Sasson, A. (2007). Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation. The Service Industries Journal, 27(5), 563-582.
7. Gales, L., & Mansour-Cole, D. (1995). User involvement in innovation projects: Toward an infor- mation processing model. Journal of Engineering and Technology Management, 12(1-2), 77-109.
8. Griffin, A., & Hauser, J.R. (1992). Patterns of communication among marketing, engineering and manufacturing - A comparison between two new product teams. Management Science, 38(3),360-373.
9. Griffin, A., & Hauser, J.R. (1996). Integrating R&D and marketing: A review and analysis of the literature. Journal of Production Innovation Management, 13(3), 191-215.
10. Gupta, A.K., Ray, S.P., & Wilemon, D. (1986). A model for studying R&D-marketing interface in the production innovation process. Journal of Marketing, 50(2), 7-17.
11. Gupta, A.K., Ray, S.P., & Wilemon, D. (1990). Accelerating the development of technology-based new products. California Management Review, 32(2), 24-44.
12. Handfield, R.B., Ragatz, G.L., Peterson, K.J., & Monczka, R.M. (1999). Involving suppliers in new product development. California Management Review, 42(1), 59-82.
13. Hong, P., Nahm, A.Y., & Doll, W.J. (2004). The role of project target clarity in an uncertain project environment. International Journal of Operations & Production Management, 24(12), 1269-1291.
14. Johne, A., & Harborne, P. (2003). One leader is not enough for major new service development: Results of a consumer banking study. The Service Industries Journal, 23(3), 22-39.
15. Kessler, E., & Chakrabarti, A.K. (1996). Innovation speed: A conceptual model of context, antece- dents, and outcomes. Academy of Management Review, 21(4), 1143-1191.
16. Khurana, A., & Rosenthal, S.R. (1997). Integrating the fuzzy front end of new product development. Sloan Management Review, 38(2), 103-120.
17. Khurana, A., & Rosenthal, S.R. (1998). Towards holistic 'front end' in new product development. The Journal of Product Innovation Management, 15(1), 57-74.
18. Lengnick-Hall, C.A. (1996). Customer contributions to quality: A different view of the customer- oriented firm. Academy of Management Review, 21(3), 791-824.
19. Lengnick-Hall, C.A., Claycomb, V., & Inks, L.W. (2000). From recipient to contributor: Examining customer roles and experienced outcomes. European Journal of Marketing, 34(3/4), 359-383.
20. Leonard-Barton, D. (1995). Wellsprings of knowledge. Boston: Harvard Business School Press.
21. Liang, C., & Wang, W. (2006). The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty. The Service Industries Journal, 26(2), 119-145.
22. Liker, J.K., Sobek, D.K., Ward, A.C., & Cristiano, J.J. (1996). Involving suppliers in product devel- opment in the United States and Japan: Evidence for set-based concurrent engineering. IEEE Transactions on Engineering Management, 43(2), 165-178.
23. Magnusson, P.R. (2003). Benefits of involving users in service innovation. European Journal of Innovation Management, 6(4), 228-238.
24. Moenaert, R.K., & Souder, W.E. (1990). An information transfer model for integrating marketing and R&D personnel in new product development projects. Journal of Product Innovation Management, 7(2), 91-107.
25. Moenaert, R.K., Souder, W., De Mayer, A., & Deschoolmeester, D. (1994). R&D marketing inte- gration mechanisms, communication flow, and innovation success. The Journal of Product Innovation Management, 11(1), 31-45.
26. Perks, H., & Riihela, N. (2004). An exploration of inter-functional integration in the new service development process. The Service Industries Journal, 24(6), 37-63.
27. Petersen, K.J., Handfield, R.B., & Ragatz, G.L. (2003). A model of supplier integration into new product development. The Journal of Product Innovation Management, 20(4), 284-299.
28. Prahalad, C.K., & Ramaswamy, V. (2004). The future of competition: Co-creating unique value with customers. Boston: Harvard Business School Press.
29. Ramani, G., & Kumar, V. (2008). Interaction orientation and firm performance. Journal of Marketing, 72(1), 27-45.
30. Rosenau, M.D. (1988). Faster new product development. The Journal of Product Innovation Management, 5(2), 150-153.
31. Rothwell, R. (1994). Towards the fifth-generation innovation process. International Marketing Review, 11(1), 7-31.
32. Schneider, B., & Bowen, D.E. (1995). Winning the service game. Boston: Harvard Business School Press.
33. Storey, C., & Easingwood, C. (1993). The impact of new product development project on the success of financial services. The Service Industries Journal, 13(3), 40-54.
34. Thomke, S., & von Hippel, E. (2002). Customers as innovators: A new way to create value. Harvard Business Review, 80(4), 74-81.
35. Vargo, S.L., & Lusch, R.F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1-17.
36. Vermeulen, P., & Dankbaar, B. (2002). The organisation of product innovation in the financial sector. The Service Industries Journal, 22(3), 77-98.
37. Walter, A. (2003). Relationship-specific factors influencing supplier involvement in customer new product development. Journal of Business Research, 56(9), 721-733.
38. Wynstra, F., & Pierick, E.T. (2000). Managing supplier involvement in new product development: A portfolio approach. European Journal of Purchasing and Supply Management, 6(1), 49-57.
39. Zhang, Q., & Doll, W.F. (2001). The fuzzy front end and success of new product development.European Journal of Innovation Management, 4(2), 95-112.