What really brings them back?: The impact of tangible quality on affect and intention for casual dining restaurant patrons

International Journal of Contemporary Hospitality Management

Volumn 22, Issue 2, 2010, Pages 209-220

  Kincaid, Clark ^a   Baloglu, Seyhmus ^a   Mao, Zhenxing ^b   Busser, James ^a  

^a UNIVERSITY OF NEVADA   (United States)

^b CALIFORNIA STATE POLYTECHNIC UNIVERSITY   (United States)

Author keywords

Catering industry; Consumer behaviour; Customer services quality; Turkey

Indexed keywords

EID: 77449126973     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111011018197     Document Type: Article

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