Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction

Computers in Human Behavior

Volumn 26, Issue 3, 2010, Pages 353-364

  Kang, Young Sik ^a   Lee, Heeseok ^b  

^a Myong Ji University   (South Korea)

^b Korea Advanced Institute of Science and Technology Business School   (South Korea)

Author keywords

Computer anxiety; Continued IS use; IT artifact; Online service; Social network service; User satisfaction

Indexed keywords

ANALYSIS RESULTS; COMPUTER ANXIETY; INVESTMENT DECISIONS; ON-LINE SERVICE; PERCEIVED ENJOYMENT; PERCEIVED USEFULNESS; SOCIAL NETWORK SERVICES; SYSTEM SATISFACTION; USER SATISFACTION; WEB SITE DESIGN;

INVESTMENTS; WORLD WIDE WEB;

INFORMATION TECHNOLOGY;

EID: 76949087977     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2009.11.006     Document Type: Article

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