Bridging the gap between service provision and customer expectations

Performance Measurement and Metrics

Volumn 10, Issue 2, 2009, Pages 79-93

  Mcknight, Susan ^a  

^a NOTTINGHAM TRENT UNIVERSITY   (United Kingdom)

Author keywords

Customer satisfaction; Customer service management; Performance measures; University libraries

Indexed keywords

EID: 72049117952     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040911005428     Document Type: Article

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