Concurrent validity of LibQUAL+™ scores: What do LibQUAL+™ scores measure?

Journal of Academic Librarianship

Volumn 31, Issue 6, 2005, Pages 517-522

  Thompson, Bruce ^a,b   Cook, Colleen ^a   Kyrillidou, Martha ^c  

^a TEXAS A AND M UNIVERSITY   (United States)

^b BAYLOR COLLEGE OF MEDICINE   (United States)

^c ASSOCIATION OF RESEARCH LIBRARIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 30044437262     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.acalib.2005.08.002     Document Type: Article

References (25)

1. Colleen Cook Fred Heath & Bruce Thompson "Users' Hierarchical Perspectives on Library Service Quality: A 'LibQUAL+™' Study" College and Research Libraries 62 March 2001 147-153
2. Colleen Cook Fred Heath Bruce Thompson & Russell L. Thompson "LibQUAL+™: Service Quality Assessment in Research Libraries" IFLA Journal 4 July 2001 264-268
3. Fred Heath Martha Kyrillidou & Consuella Askew "Libraries Act on Their LibQUAL+™ Findings: From Data to Action" Journal of Library Administration vol. 40 Fall 2004 1-239
4. C.A. Snyder "Measuring Library Service Quality with a Focus on the LibQUAL+™ Project: An Interview with Fred Heath" Library Administration and Management 16 Winter 2002 4-7
5. Bruce Thompson Colleen Cook & Fred Heath "Two Short Forms of the LibQUAL+™ Survey Assessing Users' Perceptions of Library Service Quality" Library Quarterly 73 April 2003 453-465
6. Colleen Cook & Fred Heath "Users' Perceptions of Library Service Quality: A 'LibQUAL+™' Qualitative Study" Library Trends 49 Spring 2001 548-584
7. Colleen Cook "The Maturation of Assessment in Academic Libraries: The Role of LibQUAL+™" Performance Measurement and Metrics 3 May 2002 (Guest Ed.)
8. Colleen Cook Fred Heath Bruce & Thompson Russell L. Thompson "The Search for New Measures: The ARL 'LibQUAL+™' Study - A Preliminary Report" portal: Libraries and the Academy 1 January 2001 103-112
9. Bruce Thompson Colleen Cook & Fred Heath "How Many Dimensions Does It Take to Measure Users' Perceptions of Libraries?: A 'LibQUAL+™' Study" portal: Libraries and the Academy 1 January 2001 129-138
10. Colleen Cook Fred Heath & Bruce Thompson "Zones of Tolerance' in Perceptions of Library Service Quality: A LibQUAL+™ Study" portal: Libraries and the Academy 2 January 2003 113-123
11. Fred Heath Colleen Cook Martha Kyrillidou & Bruce Thompson "ARL Index and Other Validity Correlates of LibQUAL+™ Scores" portal: Libraries and the Academy 2 January 2002 27-42
12. Colleen Cook Fred Heath & Bruce Thompson "Score Norms for Improving Library Service Quality: A LibQUAL+™ Study" portal: Libraries and the Academy 2 January 2002 13-26
13. Yvonna Lincoln "Insights into Library Services and Users from Qualitative Research" Library and Information Science Research 24 2002 (issue 1)
14. Yvonna Lincoln, Colleen Cook, & Martha Kyrillidou, "Evaluating the NSF National Science Digital Library Collections," Paper presented at the Multiple Educational Resources for Learning and Online Technologies (MERLOT) Conference, Costa Mesa, California, (August 3-6, 2004), Available: http://www.libqual.org/documents/admin/ MERLOT%20Paper2_final.pdf.
15. B. Thompson Score Reliability: Contemporary Thinking on Reliability Issues 2003 Sage Newbury Park, CA
16. Bruce Thompson Exploratory and Confirmatory Factor Analysis: Understanding Concepts and Applications 2004 American Psychological Association Washington, DC
17. Colleen Cook Fred Heath Russell L. Thompson & Bruce Thompson "Score Reliability in Web- or Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales" Educational and Psychological Measurement 61 August 2001 697-706
18. Colleen Cook& Bruce Thompson "Psychometric Properties of Scores from the Web-based LibQUAL+™ Study of Perceptions of Library Service Quality" Library Trends 49 August 2001 585-604
19. Bruce Thompson Colleen Cook & Russell L. Thompson "Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality" portal: Libraries and the Academy 2 January 2002 3-12
20. Bruce Thompson Colleen Cook "Stability of the Reliability of LibQUAL+™ Scores: A 'Reliability Generalization' Meta-analysis Study" Educational and Psychological Measurement 62 August 2002 735-743
21. Randall C. Arnau Russell L. Thompson & Colleen Cook "Do Different Response Formats Change the Latent Structure of Responses?: An Empirical Investigation Using Taxonometric Analysis" Educational and Psychological Measurement 61 February 2001 23-44
22. Youhua Wei, Bruce Thompson, & Colleen Cook, "Scaling users' perceptions of library service quality using Item Response Theory: A LibQUAL+™ study," portal: Libraries and the Academy 5 (in press).
23. Kevin Rowell "Partitioning Predicted Variance into Constituent Parts: How to Conduct Commonality Analysis" Bruce Thompson (Ed.) Advances in Social Science Methodology vol. 4 1996 JAI Press Greenwich, CT 33-44
24. Bruce Thompson, Foundations of univariate behavioral statistics (New York, Guilford, in press);
25. Troy Courville & Bruce Thompson "Use of Structure Coefficients in Published Multiple Regression Articles: β is Not Enough" Educational and Psychological Measurement 61 April 2001 229-248