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Volumn 29, Issue 6-7, 2008, Pages 600-619

Are there common academic library customer values?

Author keywords

Cross cultural studies; Customer satisfaction; Customers; Libraries

Indexed keywords


EID: 48849099264     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120810894581     Document Type: Article
Times cited : (6)

References (8)
  • 1
    • 48849101616 scopus 로고    scopus 로고
    • Austin Thompson & Associates Pty Ltd (now Enzyme International (Aust.), Sydney
    • Albrecht, K. and Austin, A. (1999), Value Modelling: Executive Overview, Austin Thompson & Associates Pty Ltd (now Enzyme International (Aust.), Sydney.
    • (1999) Value Modelling: Executive Overview
    • Albrecht, K.1    Austin, A.2
  • 2
    • 34547099364 scopus 로고    scopus 로고
    • "How to get more from your quantitative LibQUAL+™ dataset: Making results practical"
    • Bower, T. and Bradford, D. (2007), "How to get more from your quantitative LibQUAL+™ dataset: Making results practical", Performance Measurement and Metrics, Vol. 8 No. 2, pp. 110-26.
    • (2007) Performance Measurement and Metrics , vol.8 , Issue.2 , pp. 110-126
    • Bower, T.1    Bradford, D.2
  • 3
    • 0035535979 scopus 로고    scopus 로고
    • "International variations in measuring customer expectations"
    • Calvert, P.J. (2001), "International variations in measuring customer expectations", Library Trends, Vol. 49 No. 4, pp. 732-57.
    • (2001) Library Trends , vol.49 , Issue.4 , pp. 732-757
    • Calvert, P.J.1
  • 4
    • 0002108765 scopus 로고
    • "National cultures in four dimensions: A research-based theory of cultural differences amongst nations"
    • Hofstede, G. (1983), "National cultures in four dimensions: A research-based theory of cultural differences amongst nations", International Studies of Management and Organizations, Vol. XIII No. 2, pp. 46-74.
    • (1983) International Studies of Management and Organizations , vol.13 , Issue.2 , pp. 46-74
    • Hofstede, G.1
  • 5
    • 0003287269 scopus 로고    scopus 로고
    • "Attractive quality and must-be quality"
    • in Hromi, J.D. (Ed.), Book Series of the International Academy for Quality, ASQC Quality Press, Milwaukee, WI
    • Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. (1996), "Attractive quality and must-be quality", in Hromi, J.D. (Ed.), The Best on Quality, Vol. 7, Book Series of the International Academy for Quality, ASQC Quality Press, Milwaukee, WI.
    • (1996) The Best on Quality , vol.7
    • Kano, N.1    Seraku, N.2    Takahashi, F.3    Tsuji, S.4
  • 7
    • 29144524302 scopus 로고    scopus 로고
    • "So which score on the LibQUAL+™ tells me if library users are satisfied?"
    • Roszkowski, M., Baky, J. and Jones, D. (2005), "So which score on the LibQUAL+™ tells me if library users are satisfied?", Library & Information Science Research, Vol. 27 No. 4, pp. 424-39.
    • (2005) Library & Information Science Research , vol.27 , Issue.4 , pp. 424-439
    • Roszkowski, M.1    Baky, J.2    Jones, D.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.