Measuring consortium impact on user perceptions: OhioLINK and LibQUAL+™

Journal of Academic Librarianship

Volumn 30, Issue 3, 2004, Pages 222-228

  Gatten, Jeffrey N ^a  

^a KENT STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2642578965     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.acalib.2004.02.004     Document Type: Article

References (17)

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2. Boykin J.F. "LibQUAL+™ as a Confirming Resource" Performance Measurement and Metrics 3 2 2002 74-78
3. Cook C. et al. "LibQUAL+™: Service Quality Assessment in Research Libraries" IFLA Journal 4 2001 264-268
4. Cook C. et al. "LibQUAL+™ Preliminary Results from 2002" Performance Measurement and Metrics 4 1 2003 38-47
5. Cook C. Heath F. "Users' Perceptions of Library Service Quality: A LibQUAL+™ Qualitative Study" Library Trends 49 4 2001 548-584
6. Cook C. Heath F. Thompson B. ""Zones of tolerance" in Perceptions of Library Service Quality: A LibQUAL+™ Study"" Portal: Libraries and the Academy 3 1 2003 113-123
7. Hiller S. "Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries" Library Trends 49 4 2001 605-625
8. Hitchingham E.E. Kenney D. "Extracting Meaningful Measures of User Satisfaction from LibQUAL+™ for the University Libraries at Virginia Tech." Performance Measurement and Metrics 3 2 2002 48-58
9. LibQUAL+™: Charting Library Service Quality. Available at: http://www.libqual.org/Publications/index.cfm (accessed November 24, 2003).
10. LibQUAL+™ Spring 2003 Survey: Group Results ARL 2003 Association of Research Libraries Washington, DC
11. LibQUAL+™ Spring 2003 Survey: Group Results American English 2003 Association of Research Libraries Washington, DC
12. McCord S.K. Nofsinger M.M. "Continuous Assessment at Washington State University Libraries: A Case Study" Performance Measurement and Metrics 3 2 2002 68-73
13. McNeil B. Giesecke J. "Using LibQUAL+™ to Improve Services to Library Constituents: A Preliminary Report on the University of Nebraska-Lincoln Experience" Performance Measurement and Metrics 3 2 2002 96-100
14. The Ohio Library and Information Network: Participants and Services. Available at: http://www.ohiolink.edu/about/what-is-ol.html (accessed October 23, 2004).
15. Sessions J. Schenck A. Shrimplin A.K. "LibQUAL+™ at Miami University: A Look from Outside ARL" Performance Measurement and Metrics 3 2 2002 59-68
16. B. Thompson, Representativeness Versus Response Rate: It Ain't the Response Rate. Paper Presented at the Association of Research Libraries (ARL) Measuring Service Quality Symposium on the New Culture of Assessment: Measuring Service Quality, Washington, DC (October 21, 2000).
17. Thompson B. Cook C. Thompson R.L. "Reliability and Structure of LibQUAL+™ Scores: Measuring Perceived Library Service Quality" Portal: Libraries and the Academy 2 1 2002 3-12