Integrating the Kano model, AHP and planning matrix QFD application in library services

Library Management

Volumn 29, Issue 4-5, 2008, Pages 327-351

  Bayraktaroǧlu, Gül ^a   Özgen, Özge ^a  

^a DOKUZ EYLUL UNIVERSITY   (Turkey)

Author keywords

Analytical hierarchy process; Information services; Quality; Quality function deployment

Indexed keywords

EID: 44349134609     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120810869110     Document Type: Article

References (24)

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