The quest for excellence: One library's experience

Library Management

Volumn 28, Issue 6-7, 2007, Pages 323-336

  Chim, Winnie ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Academic libraries; Benchmarking; Hong Kong; Quality assurance

Indexed keywords

EID: 34547642735     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120710774468     Document Type: Article

References (9)

1. Ball, C. (1985), Essays in Higher Education, Society for Research into Higher Education, Guildford.
2. Brophy, P. and Coulling, K. (1996), Quality Management for Information and Library Managers, Aslib Gower, Aldershot.
3. Crosby, P. (1979), Quality Is Free, McGraw-Hill, New York, NY.
4. Deming, W.E. (1986), Out of the Crisis, Massachusetts Institute of Technology, Cambridge, MA.
5. Ellis, D. and Norton, B. (1993), Implementing BS5750/ISO9000 in Libraries, Aslib, London.
6. HKSAR Government (2000), Step-by-Step Guide to Performance Measurement, Efficiency Unit, HKSAR Government, Hong Kong, available at: www.eu.gov.hk/english/publication/publication.htm.
7. Juran, J.M. (1974), Quality Control Handbook, McGraw-Hill, New York, NY.
8. Morris, P., McClelland, J.A.G. and Leung, Y.M. (1994), "Higher education in Hong Kong: The context and rationale for rapid expansion", Higher Education, Vol. 27 No. 2, pp. 125-40.
9. Tann, J. (1993), "Dimensions of quality in a library setting", in Ashcroft, M. and Barton, D. (Eds), Quality Management: Towards BS 5750: Proceedings of a Seminar held in Stamford, Lincolnshire on 21st April 1993, Capital Planning Information, Stamford.