How to avoid disappointment by design

Communications of the ACM

Volumn 50, Issue 4, 2007, Pages 43-48

  Nevo, Dorit ^a   Wade, Michael R ^a  

^a YORK UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SIMULATION; CUSTOMER SATISFACTION; INFORMATION TECHNOLOGY; PRODUCT DESIGN; PROJECT MANAGEMENT; RESEARCH AND DEVELOPMENT MANAGEMENT;

EXPECTATIONS-CONFIRMATION THEORY (ECT); ORGANIZATIONAL INFORMATION SYSTEMS (OIS); SCHEMA;

INFORMATION SYSTEMS;

EID: 33947692852     PISSN: 00010782     EISSN: 15577317     Source Type: Journal    
DOI: 10.1145/1232743.1232746     Document Type: Review

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