The impact of IS sourcing type on service quality and maintenance efforts

Information and Management

Volumn 42, Issue 2, 2005, Pages 261-274

  Park, Joo Yeon ^a   Kim, Joon S ^a  

^a Department of Innovation and Entrepreneurial Marketing   (South Korea)

Author keywords

DSS; Insourced system; Maintenance efforts; Outsourced system; Service quality; System type; TPS

Indexed keywords

COMPUTER AIDED ENGINEERING; COMPUTER SOFTWARE MAINTENANCE; CONTRACTS; COSTS; INDUSTRIAL ECONOMICS; INFORMATION TECHNOLOGY; MANAGERS; OUTSOURCING; QUALITY OF SERVICE; SECURITY OF DATA; SYSTEMS ANALYSIS;

DSS; INSOURCED SYSTEMS; MAINTENANCE EFFORTS; OUTSOURCED SYSTEMS; SERVICE QUALITY; SYSTEM TYPE; TPS;

INFORMATION MANAGEMENT;

EID: 10644271867     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2003.08.005     Document Type: Article

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