Public service quality and customer satisfaction: Exploring the attributes of service quality in the public sector

Service Industries Journal

Volumn 29, Issue 11, 2009, Pages 1491-1512

  Rhee Seung Kyu, S K ^a   Rha, June Young ^b  

^a Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

^b The Catholic University of Korea   (South Korea)

Author keywords

CIT; Design quality; Dissatisfiers; Outcome quality; Process quality; Public service quality; Relationship quality; Satisfiers

Indexed keywords

DESIGN; PUBLIC SERVICE; SERVICE PROVISION; SERVICE SECTOR;

EID: 70449131118     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060902793441     Document Type: Article

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