When teams fail in organizations: What creates teamwork breakdowns?

Research Companion to the Dysfunctional Workplace: Management Challenges and Symptoms

Volumn , Issue , 2007, Pages 302-318

  Sims, Dana E ^a   Salas, Eduardo ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70350552347     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (107)

1. Adair, J. (1986), Effective Team Building, London: Pan.
2. Ancona, D.G. and Caldwell, D.F. (1990), 'Beyond boundary spanning: managing external dependence in product development teams', The Journal of High Technology Management Research, 1, 119-35.
3. Anderson, N. and West, M. (1998), 'Measuring climate for work group innovation: development and validation of the team climate inventory', Journal of Organizational Behavior, 19, 235-58.
4. Andrews, L.B., Stocking, C., Krizek, T., Gottlieb, L., Krizek, C., Vargish, T. and Siegler, M. (1997), 'An alternative strategy for studying adverse events in medical care', Lancet, 349, 309-13.
5. Argyris, C. and Schon, D. (1978), Organizational Learning: A Theory in Action Perspective, Reading, MA: Addison-Wesley.
6. Argyris, C. and Schon, D. (1996), Organizational Learning II: Theory, Method and Practice, Reading, MA: Addison-Wesley.
7. Avery, C., Walker, M.A. and Murphy, E.O. (2001), Teamwork is an Individual Skill: Getting Your Work Done when Sharing Responsibility, San Francisco, CA: Berrett-Koehler.
8. Baer,M. and Frese,M. (2003), 'Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance', Journal of Organizational Behavior, 24, 45-68.
9. Baker,W.E. and Sinkula, J.M. (1999), 'The synergistic effect of market orientation and learning orientation on organizational performance', Journal of the Academy of Marketing Science, 27, 411-27.
10. Bandow, D. (2001), 'Time to create sound teamwork', The Journal for Quality and Participation, 41-7.
11. Bradley, J., White, B.J. and Mennecke, B.F. (2003), 'Teams and tasks: a temporal framework for the effects of interpersonal interventions on team performance', Small Group Research, 34, 353-87.
12. Brannick, M., Prince, A., Prince, C. and Salas, E. (1995), 'The measurement of team process', Human Factors, 37, 641-51.
13. Brett, J.M. and Rognes, J.K. (1986), 'Intergroup relations in organizations', in P. Goodman (ed.), Designing Effective Work Groups San Francisco, CA: Jossey-Bass, pp. 202-36.
14. Burke, C.S., Stagl, K.C., Salas, E., Pierce, L. and Kendall, D. (2006), 'Understanding team adaptation: a conceptual analysis and model', Journal of Applied Psychology, 91, 1189-207.
15. Campbell, J.P. and Kuncel,N.R. (2001), 'Individual and team training', in N. Anderson,D.S. Ones, H.K. Sinangil and C.Viswesvaran (eds), Handbook of Work and Organizational Psychology, London: Blackwell, pp. 278-313.
16. Campion, M.A., Medsker, G. and Higgs, C. (1993), 'Relations between work group characteristics and effectiveness: implications for designing effective work groups', Personnel Psychology, 46, 823-47.
17. Cannon-Bowers, J.A., Tannenbaum, S.I., Salas, E. and Volpe, C.E. (1995), 'Defining competencies and establishing team training requirements', in R.A. Guzzo and E. Salas (eds), Team Effectiveness and Decision Making in Organizations, San Francisco, CA: Jossey-Bass, pp. 333-81.
18. Carter, S.M. and West, M.A. (1998), 'Reflexivity, effectiveness, and mental health in BBC-TV production teams', Small Group Research, 29, 583-601.
19. Castka, P., Bamber, C.J., Sharp, J.M. and Belohoubek, P. (2001), 'Factors affecting successful implementation of high performance teams', Team Performance Management, 7, 123-34.
20. CBS News (2006), 'Katrina: gov't failure, private frauds', 14 February, retrieved on 10 October, 2006 from www.cbsnews.com/stories/2006/02/13/katrina/main1308008.shtml.
21. Chapman, J.G. and Arenson, S. (1993), 'Motivational loss in small task groups: free-riding on a cognitive task', Genetic, Social and General Psychological Monographs, 119, 57-74.
22. Church, A. (1993), 'From both sides now: the power of teamwork - fact or fiction?', Team Performance Management, 4, 42-52.
23. Clutterbuck, D. and Hirst, S. (2002), 'Leadership communication: a status report', Journal of Communication Management, 6, 351-4.
24. Colvin, G. (2006), 'Why dream teams fail', Fortune, 153, 87-92.
25. Cooke, N.J., Salas, E., Cannon-Bowers, J.A. and Stout, R.J. (2000), 'Measuring team knowledge', Human Factors, 42, 151-74.
26. Cooper, R. and Sawaf, A. (1996), Executive EQ: Emotional Intelligence in Leadership and Organizations, New York: Grosset/Putnam.
27. De Dreu, C.K.W. and Van de Vliert, E. (1997), Using Conflict in Organizations, London: Sage.
28. Driskell, J.E. and Salas, E. (1992), 'Collective behavior and team performance', Human Factors, 34, 277-88.
29. Druskat, V.U. and Kayes, D.C. (2000), 'Learning versus performance in short-term project teams', Small Group Research, 31, 328-53.
30. Edmondson, A. (1999), 'Psychological safety and learning behavior in work teams', Administrative Science Quarterly, 44, 350-83.
31. Fleishman, E.A. and Zaccaro, S.J. (1992), 'Toward a taxonomy of team performance functions', in R.W. Swezey and E. Salas (eds), Teams: Their Training and Performance, Norwood, NJ: Ablex.
32. Gersick, C.J.G. (1988), 'Time and transition in work teams: toward a new model of group development', Academy of Management Journal, 31, 9-41.
33. Gladstein, D.L. (1984), 'Groups in context: a model of task group effectiveness', Administrative Science Quarterly, 29, 499-517.
34. Goodman, P.S. (1986), 'Impact of task and technology on group performance', in P.S. Goodman (ed.), Designing Effective Work Groups, San Francisco, CA: Jossey-Bass, pp. 120-67.
35. Hackman, J.R. (1983), A Normative Model of Work Team Effectiveness, Technical Report No. 2, Research Program on Group Effectiveness, New Haven, CT: Yale School of Organization and Management.
36. Hackman, J.R. and Morris, C.G. (1975), 'Group tasks, group interaction process, and group performance effectiveness: a review and proposed integration', in L. Berkowitz (ed.), Advances in Experimental Social Psychology, Vol 8, New York: Academic Press, pp. 45-99.
37. Hinsz, V.B., Tindale, R.S. and Vollrath, D.A. (1997), 'The emerging conceptualization of groups as information processors', Psychological Bulletin, 121, 43-64.
38. Hofstede, G. (2004), Cultures and Organizations: Software of the Mind, New York: McGraw-Hill.
39. Howatt, G. (2003), 'When margin of error is deadly: hospital cases underscore risk of drug mistakes', Star Tribune, 8 June, p. A:1.
40. Imai, M. (1986), Kaizen: The Key to Japan's Competitive Success, New York: McGraw-Hill.
41. Jackson, J.M. and Harkins, S.G. (1985), 'Equity in effort: an explanation of the social loafing effect, Journal of Personality and Social Psychology, 49, 1199-206.
42. Janis, I. (1972), Victims of Groupthink, Boston, MA: Houghton Mifflin.
43. Jehn, K.A. (1997), 'A qualitative analysis of conflict types and dimensions in organizational groups', Administrative Science Quarterly, 42, 530-57.
44. Johnston,W.A. and Briggs, G.E. (1968), 'Team performance as a function of task arrangement and work load', Journal of Applied Psychology, 52, 89-94.
45. Kabanoff, B. and O'Brien, G.E. (1979), 'Cooperation structure and the relationship of leader and member ability to group performance', Journal of Applied Psychology, 64, 526-32.
46. Karau, S.J. and Williams, K.D. (1993), 'Social loafing: a meta-analytic review and theoretical integration', Journal of Personality and Social Psychology, 65, 681-706.
47. Katz, D. and Kahn, R.L. (1978), The Social Psychology of Organizations, New York: John Wiley & Sons.
48. Katz, R. and Tushman, M.L. (1983), 'A longitudinal study of the effects of boundary spanning supervision on turnover and promotion in research and development', Academy of Management Journal, 26, 437-56.
49. Katzenbach, J.R. and Smith, D.K. (1993), The Wisdom of Teams: Creating the High-Performance Organization, Boston: Harvard Business School.
50. Kerr, N.L. and Bruun, S.E. (1983), 'Ringleman revisited: alternative explanations for the social loafing effect', Personality and Social Psychology Bulletin, 7, 224-31.
51. Kiggundu, M. (1983), 'Task interdependence and job design: test of a theory', Organizational Behavior and Human Decision Processes, 31, 145-72.
52. Kotter, J. (1982), 'What effective general managers really do', Harvard Business Review, 60, 157-69.
53. Kozlowski, S.W. J. and Bell, B.S. (2003), 'Work groups and teams in organizations', in W.C. Borman, D.R. Ilgen and R.J. Klimoski (eds), Handbook of Psychology: Industrial and Organizational Psychology, vol. 12, Hoboken, NJ: John Wiley & Sons, pp. 333-75.
54. Kozlowski, S.W.J., Gully, S.M., Salas, E. and Cannon-Bowers, J.A. (1996), 'Team leadership and development: theory, principles, and guidelines for training leaders and teams', in M. Beyerlein, S. Beyerlein and D. Johnson (eds), Advances in Interdisciplinary Studies of Work Teams: Team Leadership, Vol. 3, Greenwich, CT: JAI Press, pp. 253-92.
55. Kur, E. (1996), 'The faces model of high performing team development', Leadership and Organizational Development Journal, 17, 32-41.
56. Lanzetta, J.T. and Roby, T.B. (1956), 'Effect of work group structure and certain task variables on group performance', Journal of Abnormal and Social Psychology, 19, 94-104.
57. Lashinsky, A. (2006), 'RAZR's edge', Fortune, 153, 124-32.
58. Latane, B., Willians, K.D. and Harkins, S.G. (1979), 'Many hands make light the work: the causes and consequences of social loafing', Journal of Personality and Social Psychology, 37, 822-32.
59. Lawler, E. (1981), Pay and Organization Development, Reading, MA: Addison-Wesley.
60. Lee, F. (1997), 'When the going gets tough, do the tough ask for help? Help seeking and power motivation in organizations', Organizational Behavior and Human Decision Processes, 72, 336-63.
61. Levinson, L. and Rosenthal, S. (1984), CEO: Corporate Leadership in Action, New York: Basic Books.
62. Likert, R. (1967), The Human Organization: Its Management and Value, New York: McGraw-Hill.
63. Marks, M.A., Mathieu, J.E. and Zaccaro, S.J. (2000), 'A temporally based framework and taxonomy of team processes', Academy of Management Review, 26, 356-76.
64. McAllister, D.J. (1995), 'Affect and cognition based trust as foundations for interpersonal cooperation in organizations', Academy of Management Journal, 38, 24-59.
65. McClatchy Washington Bureau (2005), 'Katrina: failure at every turn', 11 September, retrieved 10 October 2006 from http://www.realcities.com/mld/krwashington/12612851.htm.
66. McGrath, J.E. (1984), Groups: Interaction and Performance, Englewood Cliffs, NJ: Prentice-Hall.
67. McIntyre, R.M. and Salas, E. (1995), 'Measuring and managing for team performance: emerging principles from complex environments', in R.A. Guzzo and E. Salas (eds), Team Effectiveness and Decision Making in Organizations, San Francisco, CA: Jossey-Bass, pp. 9-45.
68. Michael, D.N. (1976), On Learning to Plan and Planning to Learn, San Francisco, CA: Jossey-Bass.
69. Milanovich, D.M., Salas, E., Cannon-Bowers, J.A. and Muniz, E.J. (2000), 'Understanding team derailment: a focus on deficient team skills and attitudes', in M.M. Beyerlein, D.A. Johnson and S.T. Beyerlein (eds), Advances in Interdisciplinary Studies of Work Teams, Vol. 7, Greenwich, CT: JAI Press, pp. 187-206.
70. Mintzberg, H. (1973), The Nature of Managerial Work, New York: Harper & Row.
71. Morgan, B.B., Glickman, A.S., Woodard, E.A., Blaiwes, A.S. and Salas, E. (1986), Measurement of Team Behavior in a Navy Training Environment, Technical Report TR-86-014, Orlando, FL: Naval Training Systems Center, Human Factors Division.
72. Oakland, J. (1993), Total Quality Management. The Route to Improving Performance, 2nd edn, New Jersey, NJ: Nichols Publishing.
73. Orasanu, J. (1990), Shared Mental Models & Crew Decision Making, Technical Rep. 46, Princeton, NJ: Princeton University, Cognitive Science.
74. Perrow, C. (1984), Normal Accidents: Living with High-Risk Technologies, New York: Basic Books.
75. Pondy, L. (1967), 'Organizational conflict: concepts and models', Administrative Science Quarterly, 17, 296-320.
76. Priest, H.A., Burke, C.S., Munim, D. and Salas, E. (2002), Understanding Team Adaptability: Initial Theoretical and Practical Considerations, proceedings of the Human Factors and Ergonomics Society 46th Annual Meeting, USA, pp. 561-5.
77. Pritchard, R.D., Jones, S.D., Roth, P.L., Stuebing, K.K. and Ekeberg, S.E. (1988), 'The effects of feedback, goal setting, and incentives on organizational productivity', Journal of Applied Psychology Monograph Series, 73, 337-58.
78. Ratzberg, W.H. (2006), 'Social loafing', retrieved on 31 October from www.geocities.com/athens/forum/1650/htmlgroups16.html.
79. Reason, J. (1997), Managing the Risks of Organizational Accidents, Brookfield, VT: Ashgate. Roberts,K. and O'Reilly, C. (1974), 'Measuring organizational communication', Journal of Applied Psychology, 59, 321-6.
80. Robbins, S.P. (2000), Managing Today! 2nd edn, Upper Saddle River, NJ: Prentice-Hall.
81. Roby, T.B. (1968), Small Group Performance, Chicago, IL: Rand McNally.
82. Salas, E., Dickinson, T.L., Converse, S.A. and Tannenbaum, S.I. (1992), 'Toward an understanding of team performance and training', in R.W. Swezey and E. Salas (eds), Teams: Their Training and Performance, Norwood, NJ: Ablex, pp. 3-29.
83. Salas, E.,Rosen, M.A., Burke, C.S., Goodwin,G. F. and Fiore, S.M. (2006), 'The making of a dream team: when expert teams do best', in K.A. Ericsson, N. Charness, P.J. Feltovich and R.R. Hoffman (eds), The Cambridge Handbook of Expertise and Expert Performance, New York: Cambridge University Press, pp. 439-56.
84. Salas, E., Sims, D.E. and Burke, C.S. (2005). 'Is there a "Big Five" in teamwork?', Small Group Research, 36, 555-99.
85. Salas, E., Sims, D.E. and Klein, C. (2004a), 'Cooperation at work', in C.D. Speilberger (ed.), Encyclopedia of Applied Psychology, Vol. 1, San Diego, CA: Academic Press, pp. 497-505.
86. Salas, E., Stagl, K.C. and Burke, C.S. (2004b), '25 years of team effectiveness in organizations: research themes and emerging needs', in C.L. Cooper and I.T. Robertson (eds), International Review of Industrial and Organizational Psychology, Vol. 19, Chicester, UK: John Wiley & Sons, pp. 47-91.
87. Scholtes, P., Joiner, B. and Streibel, B. (1996), The Team Handbook, Madison, WI: Oriel Incorporated Publication.
88. Sekhar, S.F.C. and Anjaiah, P. (1995), 'Organisational communication and interpersonal trust: an evaluation of their relationships', Psychological Studies, 40, 28-32.
89. Select Committee on Intelligence, United States Senate (2006), 'Report on the U.S. intelligence community's prewar intelligence assessments on Iraq', retrieved on 10 October from www.intelligence.senate.gov/ conclusions.pdf.
90. Senge, P.M. (1990), The Fifth Directive: The Art & Practice of the Learning Organization, New York: Doubleday.
91. Senge, P., Kliener, A.,Roberts, C.,Ross, R.,Roth,G. and Smith, B. (1999), The Dance of Change: The Challenges of Sustaining Momentum in Learning Organizations, New York: Doubleday.
92. Shamir, B. (1990), 'Calculations, values and entities: the sources of collectivistic work motivation', Human Relations, 43, 313-32.
93. Smith, E.M., Ford, J. and Kozlowski, S.W.J. (1997), 'Building adaptive expertise: implications for training design strategies', in M.A. Quinones and A. Ehrenstein (eds), Training for a Rapidly Changing Workplace: Applications of Psychological Research, Washington, DC: American Psychological Association, pp. 89-118.
94. Steiner, I.D. (1972), Group Process and Productivity, New York: Academic Press.
95. Stevens, M.J. and Campion, M.A. (1994), 'The knowledge, skills and ability requirements for teamwork: implications for human resources management', Journal of Management, 20, 502-28.
96. Stewart, G.L. and Manz, C.C. (1995), 'Leadership for self-managing work teams: a typology and integrative model', Human Relations, 48, 747-70.
97. Stout, R.J., Cannon-Bowers, J.A., Salas, E. and Milanovich, D. (1999), 'Planning, shared mental models, and coordinated performance: an empirical link is established', Human Factors, 41, 61-88.
98. Tjosvold, D., Yu, Z.-Y. and Hui, C. (2004), 'Team learning from mistakes: the contribution of cooperative goals and problem solving', Journal of Management Studies, 41, 1223-45.
99. Treadway, D.C., Hochwarter,W.A., Ferris, G.R., Kacmar, C.J., Douglas, C., Ammeter, A.P. and Buckley, M.R. (2004), 'Leader political skill and employee reactions', Leadership Quarterly, 15, 493-513.
100. Vesterman, J. (2006), 'From Warton to War', Fortune, 153, 12 June, 105-8.
101. Wagner, J.A. (1995), 'Studies of individualism-collectivism: effects on cooperation in groups', Academy of Management Journal, 38, 152-72.
102. Webber, S.S. (2002), 'Leadership and trust facilitating cross-functional team success', Journal of Management Development, 21, 201-14.
103. Weick, K.E. and Sutcliffe, K.M. (2001), Managing the Unexpected: Assuring High Performance in an Age of Complexity, San Francisco, CA: Jossey-Bass.
104. West, M.A. (1996), 'Reflexivity and work group effectiveness: a conceptual integration', in M.A. West (ed.), Handbook of Work Group Psychology, Chichester, UK: John Wiley & Sons, pp. 555-79.
105. West, M.A. and Anderson, N.R. (1996), 'Innovation in top management teams', Journal of Applied Psychology, 81, 680-93.
106. Zaccaro, S.J. (2001), The Nature of Executive Leadership: A Conceptual and Empirical Analysis of Success, Washington, DC: American Psychological Association.
107. Zairi, M. (1994), Measuring Performance for Business Results, London: Chapman & Hall.