Does total quality management reduce employees' role conflict?

Industrial Management and Data Systems

Volumn 109, Issue 8, 2009, Pages 1118-1136

  Teh, Pei Lee ^a   Yong, Chen Chen ^b   Arumugam, Veeri ^a   Ooi, Keng Boon ^c  

^a MULTIMEDIA UNIVERSITY   (Malaysia)

^b UNIVERSITY OF MALAYA   (Malaysia)

^c UNIVERSITI TUNKU ABDUL RAHMAN   (Malaysia)

Author keywords

Malaysia; Manufacturing industries; Role conflict; Service industries; Total quality management

Indexed keywords

CUSTOMER FOCUS; DESIGN/METHODOLOGY/APPROACH; HUMAN RESOURCES; MALAYSIA; MANUFACTURING INDUSTRIES; MULTIDIMENSIONALITY; MULTIPLE REGRESSION ANALYSIS; NEGATIVE CORRELATION; PROCESS MANAGEMENT; PSYCHOLOGICAL WELL-BEING; ROLE CONFLICT; SERVICE FIRMS; SERVICE INDUSTRIES;

INDUSTRY; INFORMATION ANALYSIS; MANAGEMENT; QUALITY ASSURANCE; QUALITY CONTROL; REGRESSION ANALYSIS; STRATEGIC PLANNING; TOTAL QUALITY MANAGEMENT;

HUMAN RESOURCE MANAGEMENT;

EID: 70350153279     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570910991337     Document Type: Article

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