TQM practices and organizational performances of SMEs in Malaysia some empirical observations

Benchmarking

Volumn 10, Issue 1, 2003, Pages 37-53

  Sadiq Sohail, M ^a   Hoong, Teo Boon ^b  

^a KING FAHD UNIVERSITY OF PETROLEUM AND MINERALS   (Saudi Arabia)

^b MONASH UNIVERSITY MALAYSIA   (Malaysia)

Author keywords

Benchmarking; ISO 9000; Malaysia; Performance; Small to medium sized enterprises; Total quality management

Indexed keywords

BENCHMARKING; PUBLIC POLICY; QUALITY CONTROL; REGULATORY COMPLIANCE; RESEARCH; SOCIETIES AND INSTITUTIONS;

SAMPLE SIZE;

QUALITY ASSURANCE;

EID: 0242364650     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770310457539     Document Type: Article

References (24)

1. Abdul Jalil, J. and Abdullah, H.S. (2000), "The relationship between employee perceptions of ISO 9000 implementation and organizational outcomes: a study of a medium size service firm", Proceedings of the 4th Asian Academy of Management (AAM) Conference 2001, Vol. 1.
2. Adam, E.E. Jr, Corbett, L.M., Harrison, N.J., Lee, T.S., Ho, R.B. and Samson, D. (1996), "A study of quality management practices and performance in Asia and South Pacific", Proceedings of the First International Research Conference on Quality Management 1996, pp. 1-12.
3. Aziz, Z.A., Chan, J.F.L. and Metcalfe, A.V. (2000), "Quality practices in the UK and Malaysia", Total Quality Management, Vol. 11 No. 8, p. 1053.
4. Bagozzi, R.P. and Phillips, L.W. (1983), "Requesting and testing organisational theories: a holistic construct", Administrative Science Quarterly, Vol. 18, pp. 133-45.
5. Binney, G. (1992), Making Quality Work: A Lesson from Europe's Leading Companies, (Special Report No. P655), The Economist and Intelligence Unit, London.
6. Bradley, M. (1994), "Starting total quality management from ISO 9000", The TQM Magazine, Vol. 6 No. 1, pp. 50-4.
7. Garvin, D.A. (1991), "How the Baldrige Award really works", Harvard Business Review, Vol. 69 No. 6, pp. 80-93.
8. Garvin, D.A. (1998), Managing Quality: Strategic and Competitive Edge, The Free Press, New York, NY.
9. Gunasekaran, A., Korukonda, A.R. and Yli-Olli, P. (1994), "Improving productivity and quality in manufacturing organizations", International Journal of Production Economics, Vol. 36 No. 2, pp. 169-83.
10. Idris, M.A., McEwan, W. and Belavendram, N. (1996), "The adoption of ISO 9000 and total quality management in Malaysia", The TQM Magazine, Vol. 8 No. 5, pp. 65-8.
11. Kim, K.Y. and Im, J.H. (1993), "Manufacturing environments in South Korea, Japan and the United States of America: a note", Asia Pacific Journal of Management, Vol. 10 No. 1, pp. 87-94.
12. Mandal, P., Love, P.E.D., Sohal, A.S. and Bhadury, B. (2000), "The propagation of quality management concepts in the Indian manufacturing industry: some empirical observations", The TQM Magazine, Vol. 12 No. 13, pp. 205-13.
13. Motwani, J. (2001), "Critical factors and performance measures of TQM", The TQM Magazine, Vol. 13 No. 4, pp. 292-300.
14. Nunally, J.C. (1967), Psychometric Theory, McGraw-Hill, New York, NY.
15. Poh, J.P. and Abd Hamid, A.Z. (2001), "Total quality management (TQM) in Malaysia: a comparative study on employees perception of management practices in TQM and non-TQM companies", Proceedings of the 4th Asian Academy of Management (AAM) Conference 2001, Vol. 1, pp. 158-67.
16. Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study", Strategic Management Journal, Vol. 16 No. 1, pp. 15-37.
17. Rahman, S. (2000), "A comparative study of TQM practice and organizational performance of SMEs with and without ISO 9000 certification", International Journal of Quality & Reliability Management, Vol. 18 No. 1, pp. 35-49.
18. Reed, R., Lemak, D. and Montgomery, J. (1996), "Beyond process: TQM content and firm performance", Academy of Management Review, Vol. 21 No. 1, pp. 173-203.
19. Rennie, K.M. (1997), "Exploratory and confirmatory rotation strategies in exploratory factor analysis", paper presented at the Annual Meeting of the Southwest Educational Research Association, available at: http://ericae.net/ft/tamu/rota.htm (accessed December, 2002).
20. Sohal, A., Ramsay, L. and Samson, D. (1992), "Quality management practices in Australian industry", Total Quality Management, Vol. 3 No. 3, pp. 289-99.
21. Sohal, A.S. and Eddy, T. (1994), Quality Practices in Australian Manufacturing Firms, Monash University/Ernst & Young Report, Melbourne.
22. Spencer, M.S. and Loomba, A.P.S. (2001), "Total quality management programmes at smaller manufacturers: benchmarking techniques and results", Total Quality Management, Vol. 12 No. 5, pp. 689-95.
23. Thiagaragan, T. and Zairi, M. (2001), "A proposed model of TQM implementation based on empirical study of Malaysian industry", International Journal of Quality & Reliability Management, Vol. 18 No. 3, pp. 289-306.
24. Youssef, M.A. and Zairi, M. (1995), "Benchmarking critical factors for TQM, part II - empirical results from different regions in the world", Benchmarking for Quality Management and Technology, Vol. 2 No. 2, pp. 3-19.