메뉴 건너뛰기




Volumn 5, Issue 2, 2009, Pages 1-15

Factors that explain the perceived effectiveness of e-government: A survey of United States city government information technology directors

Author keywords

E government; Local government; Management; Performance; Survey

Indexed keywords

FACTOR ANALYSIS; MANAGEMENT; REGRESSION ANALYSIS; SURVEYING; SURVEYS;

EID: 70349286483     PISSN: 15483886     EISSN: 15483894     Source Type: Journal    
DOI: 10.4018/jegr.2009040101     Document Type: Article
Times cited : (53)

References (58)
  • 1
    • 33947614734 scopus 로고    scopus 로고
    • Applying participatory design and collaboration in digital public services for discovering and re-designing e-government services
    • Anthopoulos, L.G., Siozos, P., & Tsoukalas, I.A. (2006). Applying Participatory Design and Collaboration in Digital Public Services for Discovering and Re-designing E-Government Services. Government Information Quarterly, 24(2), 353-376.
    • (2006) Government Information Quarterly , vol.24 , Issue.2 , pp. 353-376
    • Anthopoulos, L.G.1    Siozos, P.2    Tsoukalas, I.A.3
  • 2
    • 31644433090 scopus 로고    scopus 로고
    • A framework for e-government: Privacy implications
    • Belanger, F., & Hiller, J.S. (2006). A Framework for E-government: Privacy Implications. Business Process Management Journal, 12(1), 48-60.
    • (2006) Business Process Management Journal , vol.12 , Issue.1 , pp. 48-60
    • Belanger, F.1    Hiller, J.S.2
  • 3
    • 0038875405 scopus 로고    scopus 로고
    • The impact of Federal IRM on agency missions: Findings, issues, and recommendations
    • Bertot, J.C. (1997). The impact of Federal IRM on agency missions: Findings, issues, and recommendations. Government Information Quarterly. 14(3), 235-253.
    • (1997) Government Information Quarterly , vol.14 , Issue.3 , pp. 235-253
    • Bertot, J.C.1
  • 4
    • 0038875407 scopus 로고    scopus 로고
    • Key issues affecting the development of federal IRM: A view from the trenches
    • Bertot, J.C., & McClure, C.R. (1997). Key issues affecting the development of federal IRM: A view from the trenches. Government Information Quarterly, 14(3), 271-290.
    • (1997) Government Information Quarterly , vol.14 , Issue.3 , pp. 271-290
    • Bertot, J.C.1    McClure, C.R.2
  • 5
    • 0038825447 scopus 로고    scopus 로고
    • From street-level to system-level bureaucracies: How information and communication technology is transforming administrative discretion and constitutional control
    • Bovens, M., & Zouridis, S. (2002). From Street-Level to System-Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control, Public Administration Review, 62(2), 174-184.
    • (2002) Public Administration Review , vol.62 , Issue.2 , pp. 174-184
    • Bovens, M.1    Zouridis, S.2
  • 6
    • 84934979622 scopus 로고
    • Public management information systems: Theory and prescription
    • Bozeman, B., & Bretschneider, S. (1986). Public management information systems: Theory and prescription. Public Administration Review. 46, 475-487.
    • (1986) Public Administration Review , vol.46 , pp. 475-487
    • Bozeman, B.1    Bretschneider, S.2
  • 7
    • 34248588057 scopus 로고    scopus 로고
    • Understanding e-govern-ment benefits: An examination of leading-edge local governments
    • Brown, M.M. (2007). Understanding E-Govern-ment Benefits: An Examination of Leading-Edge Local Governments. American Review of Public Administration, 37(2), 178-197.
    • (2007) American Review of Public Administration , vol.37 , Issue.2 , pp. 178-197
    • Brown, M.M.1
  • 8
    • 0034594384 scopus 로고    scopus 로고
    • U.S. Federal government CIOs: Information technology's new managers - Preliminary findings
    • Buehler, M. (2000). U.S. Federal government CIOs: Information technology's new managers - preliminary findings. Government Information Quarterly. 27, 29-45.
    • (2000) Government Information Quarterly , vol.27 , pp. 29-45
    • Buehler, M.1
  • 9
    • 25444480912 scopus 로고    scopus 로고
    • The influence of perceived characteristics of innovating on e-govern-ment adoption
    • Carter, L., & Belanger, F. (2004). The Influence of Perceived Characteristics of Innovating on e-Govern-ment Adoption. Electronic Journal of E-government, 2(1), 11-20.
    • (2004) Electronic Journal of E-government , vol.2 , Issue.1 , pp. 11-20
    • Carter, L.1    Belanger, F.2
  • 10
    • 61349159889 scopus 로고    scopus 로고
    • Perceptions of information security in the workplace: Linking information security climate to compliant behavior
    • Chan, M., Woon, I., & Kankanhalli, A. (2005). Perceptions of Information Security in the Workplace: Linking Information Security Climate to Compliant Behavior. Journal of Information Privacy & Security, 1(3), 18-41.
    • (2005) Journal of Information Privacy & Security , vol.1 , Issue.3 , pp. 18-41
    • Chan, M.1    Woon, I.2    Kankanhalli, A.3
  • 11
    • 33645031405 scopus 로고    scopus 로고
    • Organizational factors to the effectiveness of implementing information security management
    • Chang, S.E., & Ho, C.B. (2006). Organizational Factors to the Effectiveness of Implementing Information Security Management. Industrial Management & Data Systems, 106(3), 345-361.
    • (2006) Industrial Management & Data Systems , vol.106 , Issue.3 , pp. 345-361
    • Chang, S.E.1    Ho, C.B.2
  • 12
    • 33947189095 scopus 로고    scopus 로고
    • Exploring organizational culture for information security management
    • Chang, S.E., & Lin, C-S. (2007). Exploring Organizational Culture for Information Security Management. Industrial Management & Data Systems, 107(3), 438-458.
    • (2007) Industrial Management & Data Systems , vol.107 , Issue.3 , pp. 438-458
    • Chang, S.E.1    Lin, C.-S.2
  • 13
    • 0038875409 scopus 로고    scopus 로고
    • Local governments and IRM: Policy emerging from practice
    • Fletcher, P.D. (1997). Local governments and IRM: Policy emerging from practice. Government Information Quarterly. 14(3), 313-324.
    • (1997) Government Information Quarterly , vol.14 , Issue.3 , pp. 313-324
    • Fletcher, P.D.1
  • 15
    • 34247587051 scopus 로고    scopus 로고
    • Collaborative e-government: Impediments and benefits of information-sharing projects in the public sector
    • Gil-Garcia, J.R., Chengalur-Smith, I., & Duchessi, P. (2007). Collaborative e-Government: Impediments and Benefits of Information-Sharing Projects in the Public Sector. European Journal of Information Systems, 16(2), 121-133.
    • (2007) European Journal of Information Systems , vol.16 , Issue.2 , pp. 121-133
    • Gil-Garcia, J.R.1    Chengalur-Smith, I.2    Duchessi, P.3
  • 16
    • 84925977937 scopus 로고
    • Municipal administrators' receptivity to citizens' and elected officials' contacts
    • Green, K.R. (1982). Municipal Administrators' Receptivity to Citizens' and Elected Officials' Contacts. Public Administration Review, 42(4), 346-353.
    • (1982) Public Administration Review , vol.42 , Issue.4 , pp. 346-353
    • Green, K.R.1
  • 17
    • 84972487281 scopus 로고
    • Citizen-initiated contacting of local government officials: A multivariate explanation
    • Hirlinger, M.W. (1992). Citizen-Initiated Contacting of Local Government Officials: A Multivariate Explanation. Journal of Politics. 54(2), 553-564.
    • (1992) Journal of Politics , vol.54 , Issue.2 , pp. 553-564
    • Hirlinger, M.W.1
  • 18
    • 0003242777 scopus 로고    scopus 로고
    • Reinventing local governments and the e-government initiative
    • Ho, A.T.K. (2002). Reinventing local governments and the e-government initiative', Public Administration Review, 62(4), 434-444.
    • (2002) Public Administration Review , vol.62 , Issue.4 , pp. 434-444
    • Ho, A.T.K.1
  • 19
    • 3242677194 scopus 로고    scopus 로고
    • Electronic government at the local level: Progress to date and future issues
    • Holden, S.H., Norris, D.F., & Fletcher, P.D. (2003). Electronic government at the local level: Progress to date and future issues. Public Performance & Management Review, 26(4), 325-344.
    • (2003) Public Performance & Management Review , vol.26 , Issue.4 , pp. 325-344
    • Holden, S.H.1    Norris, D.F.2    Fletcher, P.D.3
  • 20
    • 33745838617 scopus 로고    scopus 로고
    • An empirical study of information security policy on information security evaluation in Taiwan
    • Hong, K-S., Chi, Y-P., Chao, L.R., & Tang, J-H. (2006). An Empirical Study of Information Security Policy on Information Security Evaluation in Taiwan. Information Management & Computer Security, 14(2), 104-115.
    • (2006) Information Management & Computer Security , vol.14 , Issue.2 , pp. 104-115
    • Hong, K.-S.1    Chi, Y.-P.2    Chao, L.R.3    Tang, J.-H.4
  • 22
    • 84970145003 scopus 로고
    • Bureaucratic response to citizen-initiated contacts: Environmental enforcement in detroit
    • Jones, B.D., Greenberg, S.R., Kaufman, C., & Drew, J. (1977). Bureaucratic Response to Citizen-Initiated Contacts: Environmental Enforcement in Detroit. American Political Science Review. 71(1), 148-165.
    • (1977) American Political Science Review , vol.71 , Issue.1 , pp. 148-165
    • Jones, B.D.1    Greenberg, S.R.2    Kaufman, C.3    Drew, J.4
  • 26
    • 85001602408 scopus 로고    scopus 로고
    • E-govern-ment implementation: Balancing collaboration and control in stakeholder management
    • Lim, E., Tan, C-W., & Pan, S-L. (2007). E-govern-ment Implementation: Balancing Collaboration and Control in Stakeholder Management. International Journal of Electronic Government Research, 3(2), 1-28.
    • (2007) International Journal of Electronic Government Research , vol.3 , Issue.2 , pp. 1-28
    • Lim, E.1    Tan, C.-W.2    Pan, S.-L.3
  • 27
    • 0042230928 scopus 로고    scopus 로고
    • The chief information officer (CIO): Assessing its impact
    • McClure, C.R., & Bertot, J.C. (2000). The Chief Information Officer (CIO): Assessing its Impact. Government Information Quarterly, 17(1), 7-12.
    • (2000) Government Information Quarterly , vol.17 , Issue.1 , pp. 7-12
    • McClure, C.R.1    Bertot, J.C.2
  • 28
    • 70349702689 scopus 로고    scopus 로고
    • Transformational change in the local state? Enacting e-government in english local authorities
    • McLoughlin, I., & Cornford, J. (2006). Transformational Change in the Local State? Enacting E-government in English Local Authorities. Journal of Management and Organization, 12(3), 195-208.
    • (2006) Journal of Management and Organization , vol.12 , Issue.3 , pp. 195-208
    • McLoughlin, I.1    Cornford, J.2
  • 29
    • 0001009129 scopus 로고    scopus 로고
    • Electronic government: Linking citizens to public organizations through technology
    • Milward, H. B., & Snyder, L.O. (1996). Electronic Government: Linking Citizens to Public Organizations Through Technology. Journal of Public Administration Research and Theory, 6(2), 261-275.
    • (1996) Journal of Public Administration Research and Theory , vol.6 , Issue.2 , pp. 261-275
    • Milward, H.B.1    Snyder, L.O.2
  • 30
    • 85055295642 scopus 로고
    • Citizens' contacts with bureaucratic and legislative officials
    • Moon, D., Serra, G., & West, J.P. (1993). Citizens' Contacts with Bureaucratic and Legislative Officials. Political Research Quarterly. 46(4), 931-941.
    • (1993) Political Research Quarterly , vol.46 , Issue.4 , pp. 931-941
    • Moon, D.1    Serra, G.2    West, J.P.3
  • 31
    • 0005281380 scopus 로고    scopus 로고
    • The evolution of e-government among municipalities: Rhetoric or reality?
    • Moon, M.J. (2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424-433.
    • (2002) Public Administration Review , vol.62 , Issue.4 , pp. 424-433
    • Moon, M.J.1
  • 32
    • 12844270525 scopus 로고    scopus 로고
    • Does managerial orientation matter? The adoption of reinventinggovernment and e-government at the municipal level
    • Moon, M.J., & Norris, D.F. (2005). Does managerial orientation matter? The adoption of reinventinggovernment and e-government at the municipal level. Information Systems Journal. 15(1), 43-60.
    • (2005) Information Systems Journal , vol.15 , Issue.1 , pp. 43-60
    • Moon, M.J.1    Norris, D.F.2
  • 33
    • 34248039752 scopus 로고    scopus 로고
    • Same bed, different dreams? A comparative analysis of citizen and bureaucratic perspectives on e-government
    • Moon, M.J., & Welch, E.W. (2005). Same Bed, Different Dreams? A Comparative Analysis of Citizen and Bureaucratic Perspectives on E-Government. Review of Public Personnel Administration, 25(3), 243-264.
    • (2005) Review of Public Personnel Administration , vol.25 , Issue.3 , pp. 243-264
    • Moon, M.J.1    Welch, E.W.2
  • 34
    • 12344317788 scopus 로고    scopus 로고
    • Advancing e-government at the grassroots: Tortoise or hare?
    • Norris, D.F., & Moon, M.J. (2005). Advancing e-government at the grassroots: Tortoise or Hare? Public Administration Review. 65(1), 64-75.
    • (2005) Public Administration Review , vol.65 , Issue.1 , pp. 64-75
    • Norris, D.F.1    Moon, M.J.2
  • 35
    • 74549189841 scopus 로고    scopus 로고
    • Channel choice determinants: An exploration of the factors that determine the choice of a service channel in citizen initiated contacts
    • last accessed October 12, 2007
    • th Annual Digital Government Research Conference, 228, 173-182. http://www.dgsociety.org/docu- ments/p173-Pieterson.pdf last accessed October 12, 2007.
    • (2007) th Annual Digital Government Research Conference , vol.228 , pp. 173-182
    • Pieterson, W.1    Dijk, J.V.2
  • 36
    • 39149143448 scopus 로고    scopus 로고
    • E-government and its influence on managerial effectiveness: A survey of Florida and Texas city managers
    • Reddick C.G., & Frank, H.A. (2007). E-Government and its influence on Managerial Effectiveness: A Survey of Florida and Texas City Managers. Financial Accountability & Management, 23(1), 1-26.
    • (2007) Financial Accountability & Management , vol.23 , Issue.1 , pp. 1-26
    • Reddick, C.G.1    Frank, H.A.2
  • 37
    • 85001837134 scopus 로고    scopus 로고
    • Citizen-initiated contacts with Ontario local e-government: Administrators' responses to contacts
    • Reddick, C.G. (2005a). Citizen-Initiated Contacts with Ontario Local E-government: Administrators' Responses to Contacts. International Journal of Electronic Government Research, 1(4), 45-62.
    • (2005) International Journal of Electronic Government Research , vol.1 , Issue.4 , pp. 45-62
    • Reddick, C.G.1
  • 38
    • 33748988511 scopus 로고    scopus 로고
    • Citizen-initiated contacts with government: Comparing phones and websites
    • Reddick, C.G. (2005b). Citizen-Initiated Contacts with Government: Comparing Phones and Websites. Journal of E-Government, 2(1), 27-53.
    • (2005) Journal of E-Government , vol.2 , Issue.1 , pp. 27-53
    • Reddick, C.G.1
  • 39
    • 0002916883 scopus 로고
    • Citizen-initiated contact and satisfaction with bureaucracy: A multivariate analysis
    • Serra, G. (1995). Citizen-Initiated Contact and Satisfaction with Bureaucracy: A Multivariate Analysis. Journal of Public Administration Research and Theory. 5(2), 175-188.
    • (1995) Journal of Public Administration Research and Theory , vol.5 , Issue.2 , pp. 175-188
    • Serra, G.1
  • 40
    • 84927455197 scopus 로고
    • Citizen-demand making in the Urban context
    • Sharp, E.B. (1984). Citizen-Demand Making in the Urban Context. American Journal of Political Science. 28(4), 654-670.
    • (1984) American Journal of Political Science , vol.28 , Issue.4 , pp. 654-670
    • Sharp, E.B.1
  • 41
    • 0040816933 scopus 로고    scopus 로고
    • Street-level bureaucracy in an information age
    • edited by Ig Snel-len and Wim van de Donk, Amsterdam: IOS Press
    • Snellen, I. (1998). Street-level Bureaucracy in an Information Age. In Public Administration in an Information Age: A Handbook, edited by Ig Snel-len and Wim van de Donk, 497-505. Amsterdam: IOS Press.
    • (1998) Public Administration in an Information Age: A Handbook , pp. 497-505
    • Snellen, I.1
  • 42
    • 0036078694 scopus 로고    scopus 로고
    • Electronic governance: Implications for citizens, politicians, and public servants
    • Snellen, I. (2002). Electronic Governance: Implications for Citizens, Politicians, and Public Servants. International Review of Administrative Sciences, 68(2), 183-198.
    • (2002) International Review of Administrative Sciences , vol.68 , Issue.2 , pp. 183-198
    • Snellen, I.1
  • 43
    • 33746671851 scopus 로고    scopus 로고
    • Citizen demand for interactive e-government: The case of Georgia consumer services
    • Streib, G., & Navarro, I. (2005). Citizen Demand for Interactive E-government: The Case of Georgia Consumer Services. American Review of Public Administration, 36(3), 288-300.
    • (2005) American Review of Public Administration , vol.36 , Issue.3 , pp. 288-300
    • Streib, G.1    Navarro, I.2
  • 44
    • 85001828839 scopus 로고    scopus 로고
    • Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-govern-ment project
    • Tan, C-W., Pan, S.L., & Lim, E. (2007). Managing Stakeholder Interests in E-Government Implementation: Lessons Learned from a Singapore E-Govern-ment Project. International Journal of Electronic Government Research, 3(1), 61-84.
    • (2007) International Journal of Electronic Government Research , vol.3 , Issue.1 , pp. 61-84
    • Tan, C.-W.1    Pan, S.L.2    Lim, E.3
  • 45
    • 0000119192 scopus 로고
    • Citizen-initiated contacts with government agencies: A test of three theories
    • Thomas, J.C. (1982). Citizen-initiated Contacts with Government Agencies: A Test of Three Theories. American Journal of Political Science. 26(3), 504-522.
    • (1982) American Journal of Political Science , vol.26 , Issue.3 , pp. 504-522
    • Thomas, J.C.1
  • 46
    • 0032780091 scopus 로고    scopus 로고
    • Explaining citizen-initiated contacts with municipal bureaucrats: Lessons from the Atlanta experience
    • Thomas, J.C., & Melkers, J. (1999). Explaining Citizen-Initiated Contacts with Municipal Bureaucrats: Lessons from the Atlanta Experience. Urban Affairs Review. 34(5), 667-690.
    • (1999) Urban Affairs Review , vol.34 , Issue.5 , pp. 667-690
    • Thomas, J.C.1    Melkers, J.2
  • 47
    • 0347122383 scopus 로고    scopus 로고
    • Citizen contacting of municipal officials: Choosing between appointed administrators and elected leaders
    • Thomas, J.C., & Melkers, J. (2000). Citizen Contacting of Municipal Officials: Choosing Between Appointed Administrators and Elected Leaders. Journal of Public Administration Research and Theory. 11(1), 51-71.
    • (2000) Journal of Public Administration Research and Theory , vol.11 , Issue.1 , pp. 51-71
    • Thomas, J.C.1    Melkers, J.2
  • 48
    • 0242594784 scopus 로고    scopus 로고
    • The new face of government: Citizen-initiated contacts in the era of e-government
    • Thomas, J.C., & Streib, G. (2003). The new face of government: Citizen-initiated contacts in the era of e-government. Journal of Public Administration Research and Theory, 13(1), 83-102.
    • (2003) Journal of Public Administration Research and Theory , vol.13 , Issue.1 , pp. 83-102
    • Thomas, J.C.1    Streib, G.2
  • 49
    • 22144470838 scopus 로고    scopus 로고
    • E-democracy, e-commerce, and e-research: Examining the electronic ties between citizens and governments
    • Thomas, J.C., & Streib, G. (2005). E-Democracy, E-commerce, and E-Research: Examining the Electronic Ties between Citizens and Governments. Administration & Society, 37(3), 259-280.
    • (2005) Administration & Society , vol.37 , Issue.3 , pp. 259-280
    • Thomas, J.C.1    Streib, G.2
  • 50
    • 33746786265 scopus 로고
    • Information resource management: An examination of individual and organizational attributes in state government agencies
    • Ugbah, S.D., & Umeh, O.J. (1993). Information resource management: An examination of individual and organizational attributes in state government agencies. Information Resources Management Journal. 6(1), 5-13.
    • (1993) Information Resources Management Journal , vol.6 , Issue.1 , pp. 5-13
    • Ugbah, S.D.1    Umeh, O.J.2
  • 51
    • 84926279541 scopus 로고
    • Bureaucratic response to citizen contacts: Neighborhood demands and administrative reaction in dallas
    • Vedlitz, A., & Dyer, J.A. (1984). Bureaucratic Response to Citizen Contacts: Neighborhood Demands and Administrative Reaction in Dallas. The Journal of Politics. 46(4), 1207-1216.
    • (1984) The Journal of Politics , vol.46 , Issue.4 , pp. 1207-1216
    • Vedlitz, A.1    Dyer, J.A.2
  • 53
    • 4344702118 scopus 로고    scopus 로고
    • A comparison of the strategic priorities of public and private sector information resource management executives
    • Ward, M.A., & Mitchell, S. (2004). A comparison of the strategic priorities of public and private sectorinformation resource management executives. Gov-ernment Information Quarterly. 21, 284-304.
    • (2004) Gov-ernment Information Quarterly , vol.21 , pp. 284-304
    • Ward, M.A.1    Mitchell, S.2
  • 55
    • 36649011167 scopus 로고    scopus 로고
    • From bureaucratic administration to network admin-istration? An empirical study on e-government focus on catalonia
    • Welp, Y., Urgell, F., & Aibar, E. (2007). From Bureaucratic Administration to Network Admin-istration? An Empirical Study on E-Government Focus on Catalonia. Public Organization Review, 7(4), 299-316.
    • (2007) Public Organization Review , vol.7 , Issue.4 , pp. 299-316
    • Welp, Y.1    Urgell, F.2    Aibar, E.3
  • 56
    • 0346961553 scopus 로고    scopus 로고
    • E-government and the trans-formation of service delivery and citizen attributes
    • West, D.M. (2004). E-government and the trans-formation of service delivery and citizen attributes, Public Administration Review, 61(1), 15-27.
    • (2004) Public Administration Review , vol.61 , Issue.1 , pp. 15-27
    • West, D.M.1
  • 57
    • 0038434879 scopus 로고    scopus 로고
    • Toward best practices forstrategic information technology management
    • Westerback, L.K. (2000). Toward best practices forstrategic information technology management. Gov-ernment Information Quarterly. 17(1), 27-41.
    • (2000) Gov-ernment Information Quarterly , vol.17 , Issue.1 , pp. 27-41
    • Westerback, L.K.1
  • 58
    • 34548442087 scopus 로고    scopus 로고
    • E-government for better performance: Promises, realities, and chal-lenges
    • Yang, K., & Rho, S-Y. (2007). E-Government forBetter Performance: Promises, Realities, and Chal-lenges. International Journal of Public Administra-tion, 30(11), 1197-1217.
    • (2007) International Journal of Public Administra-tion , vol.30 , Issue.11 , pp. 1197-1217
    • Yang, K.1    Rho, S.-Y.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.