The effect of service quality and partnership on the outsourcing of information systems functions

Journal of Management Information Systems

Volumn 12, Issue 4, 1996, Pages 89-116

  Grover, Varun ^a  

^a NONE

Author keywords

Business partnership; Information systems outsourcing; Outsourcing success; Service quality

Indexed keywords

EID: 0001287023     PISSN: 07421222     EISSN: None     Source Type: Journal    
DOI: 10.1080/07421222.1996.11518102     Document Type: Article

References (13)

1. Anderson, J.C., and Narus, J.A. A model of distributor firm and manufacturer firm working relationships. Journal of Marketing, 54, 1 (1990), 42-58.
2. Angelmar, R., and Stern, L.W. Development of a content analytic system for analysis of bargaining communication in marketing. Journal of Marketing Research, 15, 1 (1978), 93-102.
3. Apte, U. Global outsourcing of information systems and processing services. The Information Society, 7, 4 (1990) 287-303.
4. Apte, U., and Winniford, M. Global outsourcing of information systems functions: opportunities and challenges. Proceedings of 1991 Information Resources Management Association International Conference, Memphis, 1991, pp. 58-67.
5. Aucoin, P. Internalizing the Vendor's Resources: Outsourcing in the 1990s (Critical Technology Report No. C-6-1). Carrollton, TX: Chantico Publishing, 1991.
6. Babbie, E.R. Survey Research Methods. Belmont, CA: Wadsworth, 1973.
7. Bailey, J.E., and Pearson, S.W. Development of a tool for measuring and analyzing computer user satisfaction. Management Science, 29, 5 (1983), 530-545.
8. Barney, J. Firm resources and sustained competitive advantage. Journal of Management, 17, 1 (1991), 99-120.
9. Baron, R.M., and Kenny, D.A. The moderator-mediator distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 6 (1986), 1173-1182.
10. Baroudi, J.J., and Orlikowski, W.J. A short-form measure of user information satisfaction: a psychometric evaluation and notes on use. Journal of Management Information Systems, 4, 4 (1988), 44-59.
11. Bojanic, D.C. Quality measurement in professional services firms. Journal of Professional Services Marketing, 7, 2 (1991), 27-36.
12. Borovits, I. Management of Computer Operations. Englewood Cliffs, NJ: Prentice-Hall, 1984.
13. Bowen, D.E., and Schneither, B. (1988). Services marketing and management: implications for organizational behavior. In L.L. Cummings and B.M. Staw (eds.), Research in Organizational Behavior, vol. 10. Greenwich, CT: JAI Press, 1988, pp. 81-122.