Monitoring process quality in off-shore outsourcing: A model and findings from multi-country survey

Journal of Operations Management

Volumn 26, Issue 2, 2008, Pages 303-321

  Aron, Ravi ^a   Bandyopadhyay, Subhajyoti ^b   Jayanty, Siddharth ^c   Pathak, Praveen ^b  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b UNIVERSITY OF FLORIDA   (United States)

^c UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Global operations; Information technology; Operations strategy; Service operations; Technology management

Indexed keywords

INFORMATION MANAGEMENT; INFORMATION TECHNOLOGY; MATHEMATICAL MODELS; PROJECT MANAGEMENT; TELECOMMUNICATION SERVICES;

GLOBAL OPERATIONS; MINIMUM QUALITY THRESHOLD (MQT); MULTI-COUNTRY SURVEY; OPERATIONS STRATEGY; SERVICE OPERATIONS;

OUTSOURCING;

EID: 38949113160     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2007.02.014     Document Type: Article

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