Today's solution and tomorrow's problem: The business process outsourcing risk management puzzle

California Management Review

Volumn 49, Issue 3, 2007, Pages

  Shi, Yuwei ^a  

^a MONTEREY INSTITUTE OF INTERNATIONAL STUDIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34250723367     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166393     Document Type: Review

References (46)

1. A number of scholars and management consultants have had similar observations over the past decade: D. Davison, "Top 10 Risks of Offshore Outsourcing," Meta Group Report, 2004;
2. B. Caldwell, "Outsourcing Cost Reduction Creates Paradox: How to Still Make a Profit," Gartner Dataquest Report, Stamford, CT, April 12, 2002;
3. B.A. Aubert, S. Dussault, M. Patry, and M. Rivard, "Managing the Risk of IT Outsourcing," Proceedings of the 32nd Hawaii International Conference on System Sciences, IEEE Computer Society Press, Los Alamitos, CA, 1999, pp. 7068-7079;
4. B.A. Aubert, M. Patry, and M. Rivard, "Assessing the Risk of IT Outsourcing," Proceedings of the 31st Hawaii International Conference on System Sciences, IEEE Computer Society Press, Los Alamitos, CA, 1998, pp. 685-693;
5. M.J. Earl, "Limits of IT Outsourcing," Sloan Management Review, 37/3 (Spring 1996): 26-32.
6. The author has surveyed several popular IT business print and online magazines (including Information Week, Intelligent Enterprise, Baseline, and Outsourcing Pipeline) for the past few years as well as relevant reports published by major IT research companies (including Gartner, Forrester, Monitor Group, and Accenture).
7. Process model maturity is determined by the Capability Maturity Model (CMM), a methodology used to develop and refine an organization's software development process. The model describes a five-level evolutionary path of increasingly organized and systematically more mature processes. CMM was developed and is promoted by the Software Engineering Institute (SEI), a research and development center sponsored by the U.S. Department of Defense (DoD).
8. B.B. Read, "The Lure of Offshore," Outsourcing Pipeline, April 9, 2004.
9. J. Linder, "Outsourcing? Get in Sync," Outsourcing Pipeline, October 15, 2004.
10. M.C. Lacity and R.A. Hirschheim, Information Systems Outsourcing: Myths, Metaphors, and Realities (Chichester, UK; John Wiley, 1993);
11. J.B. Quinn and F. Hilmer, "Strategic Outsourcing," Sloan Management Review, 35/4 (Summer 1994): 43-55;
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14. T. Criste, Speech delivered at the 2003 University of Michigan Information Systems Executive Forum spring meeting; Read, op. cit.
15. Ibid.
16. R.S. Behara, D.E. Gundersen, and E.A. Capozzoli, "Trends in Information Systems Outsourcing," International Journal of Purchasing and Materials Management, 31 (1995): 46-51.
17. See note 1.
18. See note 4.
19. See note 4.
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24. See note 4.
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30. J.N. Sheth and R.S. Sisodia, The Rule of Three: Surviving and Thriving in Competitive Markets (New York, NY: Free Press, 2002).
31. D.W. Straub and R. Watson, "Transformational Issues in Research IS and Net-Enabled Organizations," Information Systems Research, 12/4 (2001): 337-345.
32. R. Amit and P. Shoemaker, "Strategie Assets and Organizational Rent," Strategie Management Journal, 14/1 (January 1993): 33-46.
33. P. McDougall, "The Transformer," Outsourcing Pipeline, January 10, 2005;
34. W. Martorelli, "Trends 2005: BPO: After the Hype," Business View and IT View Research Documents, Forrester, December 28, 2004.
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39. See Dougherty et al., op. cit.
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42. D.J. Teece, "Profiting from Technological Innovation," Research Policy, 15/6 (1986): 285-305.
43. According to Linder, op. cit.
44. J. Linder, S. Cantrell, and S. Crist, "Business Process Outsourcing Big Bang: Creating Value in an Expanding Universe," Accenture, 2002.
45. D. Leonard-Barton, "Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development, " Strategic Management Journal, 13/5 (Summer 1992): 111-125.
46. R.A. Bettis, S.P. Bradley, and G. Hamel, "Outsourcing and Industrial Decline," Academy of Management Executive, 6/1 (February 1992): 7-22.