메뉴 건너뛰기




Volumn 38, Issue 6, 2009, Pages 618-632

Twists and turns of triadic business relationship recovery

Author keywords

Abductive approach; Coalitions; Process model; Recovery process; Triadic relationship

Indexed keywords


EID: 68149137724     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2009.05.009     Document Type: Article
Times cited : (37)

References (49)
  • 2
    • 21844489555 scopus 로고
    • Dyadic business relationships within a network context
    • Anderson C.J., Håkansson H., and Johanson J. Dyadic business relationships within a network context. Journal of Marketing 58 4 (1994) 1-15
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 1-15
    • Anderson, C.J.1    Håkansson, H.2    Johanson, J.3
  • 4
    • 0000906501 scopus 로고
    • The use of pledges to build and sustain commitment in distribution channels
    • Anderson E., and Weitz B. The use of pledges to build and sustain commitment in distribution channels. Journal of Marketing Research XXIX (1992, February) 18-34
    • (1992) Journal of Marketing Research , vol.XXIX , pp. 18-34
    • Anderson, E.1    Weitz, B.2
  • 6
    • 0000349375 scopus 로고
    • Power, equity and commitment in exchange networks
    • Cook K.S., and Emerson R.M. Power, equity and commitment in exchange networks. American Sociological Review 43 (1978) 721-739
    • (1978) American Sociological Review , vol.43 , pp. 721-739
    • Cook, K.S.1    Emerson, R.M.2
  • 7
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney P.M., and Cannon J.P. An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61 2 (1997) 35-51
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 8
  • 9
    • 0001073758 scopus 로고
    • Building theories from case study research
    • Eisenhardt K.M. Building theories from case study research. Academy of Management Review 14 4 (1989) 532-550
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.M.1
  • 11
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58 2 (1994) 1-19
    • (1994) Journal of Marketing , vol.58 , Issue.2 , pp. 1-19
    • Ganesan, S.1
  • 12
    • 0033423162 scopus 로고    scopus 로고
    • The different roles of satisfaction, trust, and commitment in customer relationships
    • Garbarino E., and Johnson M.S. The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing 63 2 (1999) 70-87
    • (1999) Journal of Marketing , vol.63 , Issue.2 , pp. 70-87
    • Garbarino, E.1    Johnson, M.S.2
  • 14
    • 0002667437 scopus 로고
    • The six criteria of good perceived service
    • Grönroos C. The six criteria of good perceived service. Review of Business 9 3 (1988) 10-13
    • (1988) Review of Business , vol.9 , Issue.3 , pp. 10-13
    • Grönroos, C.1
  • 18
    • 84990385358 scopus 로고    scopus 로고
    • Professional interaction: Exploring the concept of attraction
    • Harris L.C., O'Malley L., and Patterson M. Professional interaction: Exploring the concept of attraction. Marketing Theory 3 1 (2003) 9-63
    • (2003) Marketing Theory , vol.3 , Issue.1 , pp. 9-63
    • Harris, L.C.1    O'Malley, L.2    Patterson, M.3
  • 20
    • 1842606460 scopus 로고    scopus 로고
    • Analyzing business relationships and distinguishing different interaction levels
    • Holmlund M. Analyzing business relationships and distinguishing different interaction levels. Industrial Marketing Management 33 4 (2004) 279-287
    • (2004) Industrial Marketing Management , vol.33 , Issue.4 , pp. 279-287
    • Holmlund, M.1
  • 22
    • 0031287459 scopus 로고    scopus 로고
    • A qualitative analysis of conflict types and dimensions in organizational groups
    • Jehn K.A. A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly 42 (1997) 530-557
    • (1997) Administrative Science Quarterly , vol.42 , pp. 530-557
    • Jehn, K.A.1
  • 25
    • 27744461377 scopus 로고    scopus 로고
    • Identifying and prioritizing critical success factors for conflict management in collaborative new product development
    • Lam P.-K., and Chin K.-S. Identifying and prioritizing critical success factors for conflict management in collaborative new product development. Industrial Marketing Management 34 8 (2005) 761-772
    • (2005) Industrial Marketing Management , vol.34 , Issue.8 , pp. 761-772
    • Lam, P.-K.1    Chin, K.-S.2
  • 26
    • 85044981061 scopus 로고    scopus 로고
    • Searching for the unknowable: A process of detection-abductive research generated by projective techniques
    • Levin-Rozalis M. Searching for the unknowable: A process of detection-abductive research generated by projective techniques. International Journal of Qualitative Methods 3 2 (2004) 1-36
    • (2004) International Journal of Qualitative Methods , vol.3 , Issue.2 , pp. 1-36
    • Levin-Rozalis, M.1
  • 28
    • 2542591743 scopus 로고    scopus 로고
    • The impact of service failures on customer loyalty. The moderating role of affective commitment
    • Mattila A.S. The impact of service failures on customer loyalty. The moderating role of affective commitment. International Journal of Service Industry Management 15 2 (2004) 134-149
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.2 , pp. 134-149
    • Mattila, A.S.1
  • 29
    • 0036810721 scopus 로고    scopus 로고
    • A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts
    • Maxham III J.G., and Netemeyer R.G. A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts. Journal of Marketing 66 (2002, Oct) 57-71
    • (2002) Journal of Marketing , vol.66 , pp. 57-71
    • Maxham III, J.G.1    Netemeyer, R.G.2
  • 30
    • 85165415424 scopus 로고
    • Buyer-seller relationships: An application of the IMP interaction model
    • Metcalf L.E., Frear C.R., and Krishnan R. Buyer-seller relationships: An application of the IMP interaction model. European Journal of Marketing 26 2 (1992) 27-46
    • (1992) European Journal of Marketing , vol.26 , Issue.2 , pp. 27-46
    • Metcalf, L.E.1    Frear, C.R.2    Krishnan, R.3
  • 31
    • 0039656230 scopus 로고
    • Factors affecting trust in market research relationships
    • Moorman C., Zaltman G., and Deshpandé R. Factors affecting trust in market research relationships. Journal of Marketing 57 1 (1992) 81-101
    • (1992) Journal of Marketing , vol.57 , Issue.1 , pp. 81-101
    • Moorman, C.1    Zaltman, G.2    Deshpandé, R.3
  • 32
    • 0001154055 scopus 로고
    • Relationships between providers and users of market research: The dynamics of trust within and between organizations
    • Moorman C., Deshpandé R., and Zaltman G. Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research 29 (1993, August) 314-329
    • (1993) Journal of Marketing Research , vol.29 , pp. 314-329
    • Moorman, C.1    Deshpandé, R.2    Zaltman, G.3
  • 33
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.M., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 36
    • 43949166534 scopus 로고
    • The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect
    • Ping Jr. R.A. The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism and neglect. Journal of Retailing 69 3 (1993) 320-352
    • (1993) Journal of Retailing , vol.69 , Issue.3 , pp. 320-352
    • Ping Jr., R.A.1
  • 37
    • 21844513836 scopus 로고
    • Does satisfaction moderate the association between alternative attractiveness and exit intention in a marketing channel?
    • Ping Jr. R.A. Does satisfaction moderate the association between alternative attractiveness and exit intention in a marketing channel?. Academy of Marketing Science 22 4 (1994) 364-372
    • (1994) Academy of Marketing Science , vol.22 , Issue.4 , pp. 364-372
    • Ping Jr., R.A.1
  • 38
    • 0031156368 scopus 로고    scopus 로고
    • Voice in business-to-business relationships: Cost-of-exit and demographic antecedents
    • Ping Jr. R.A. Voice in business-to-business relationships: Cost-of-exit and demographic antecedents. Journal of Retailing 73 2 (1997) 261-281
    • (1997) Journal of Retailing , vol.73 , Issue.2 , pp. 261-281
    • Ping Jr., R.A.1
  • 39
    • 0000006584 scopus 로고    scopus 로고
    • Unexplored antecedents of exiting in a marketing channel
    • Ping Jr. R.A. Unexplored antecedents of exiting in a marketing channel. Journal of Retailing 75 2 (1999) 218-241
    • (1999) Journal of Retailing , vol.75 , Issue.2 , pp. 218-241
    • Ping Jr., R.A.1
  • 40
    • 30344451113 scopus 로고    scopus 로고
    • From relationships to partnerships - New forms of cooperation between buyer and seller
    • Ploetner O., and Ehret M. From relationships to partnerships - New forms of cooperation between buyer and seller. Industrial Marketing Management 35 1 (2006) 4-9
    • (2006) Industrial Marketing Management , vol.35 , Issue.1 , pp. 4-9
    • Ploetner, O.1    Ehret, M.2
  • 41
    • 0000388533 scopus 로고
    • Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements
    • Rusbult C.E., Zembrodt I.M., and Gunn L.K. Exit, voice, loyalty, and neglect: Responses to dissatisfaction in romantic involvements. Journal of Personality and Social Psychology 43 (1982) 1230-1242
    • (1982) Journal of Personality and Social Psychology , vol.43 , pp. 1230-1242
    • Rusbult, C.E.1    Zembrodt, I.M.2    Gunn, L.K.3
  • 43
    • 85066984634 scopus 로고
    • Small group analysis in industrial networks
    • Axelsson B., and Easton G. (Eds), Routledge, London
    • Smith P.C., and Laage-Hellman J. Small group analysis in industrial networks. In: Axelsson B., and Easton G. (Eds). Industrial networks - A new view of reality (1992), Routledge, London 37-61
    • (1992) Industrial networks - A new view of reality , pp. 37-61
    • Smith, P.C.1    Laage-Hellman, J.2
  • 44
    • 0032372563 scopus 로고    scopus 로고
    • Customer evaluations of service complaint experiences: Implications for relationship marketing
    • Tax S.S., Brown S.W., and Chandrashekaran M. Customer evaluations of service complaint experiences: Implications for relationship marketing. Journal of Marketing 62 2 (1998) 60-76
    • (1998) Journal of Marketing , vol.62 , Issue.2 , pp. 60-76
    • Tax, S.S.1    Brown, S.W.2    Chandrashekaran, M.3
  • 45
    • 68149150035 scopus 로고
    • The social psychology of groups. Reprint
    • New Brunswich
    • Thibaut, J. W. & Kelley, H. H. (1968). The social psychology of groups. Reprint, Transaction Books, New Brunswich.
    • (1968) Transaction Books
    • Thibaut, J.W.1    Kelley, H.H.2
  • 46
    • 19644399493 scopus 로고    scopus 로고
    • The process of business relationship ending - Its stages and actors
    • Tähtinen J. The process of business relationship ending - Its stages and actors. Journal of Market-Focused Management 5 4 (2002) 331-353
    • (2002) Journal of Market-Focused Management , vol.5 , Issue.4 , pp. 331-353
    • Tähtinen, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.